Claire and her team are fantastic. We had another contractor start a repair and then leave my garage a mess. Claire was responsive, honest, and super helpful. Her team evaluated my garage door issue, suggested a fair fix, and then got it done quickly. They were a pleasure to work with and I would recommend them for any garage door job. read more

Timely, professional and reliable. They came gave me an estimate and did the work all on the same day.

I'm posting this to give the people of yelp information I wish I had had. 1. A1 has been sold to another company, so someone else will show up to install the door. This was never communicated to me. Also I needed to re-explain things to the people who came in to do the work. Frankly this just came across as deceptive. 2. They either lied about lead times or they straight up forgot to place my order and then lied about it. They said it would take six weeks it took 12. I actually checked in at 6 weeks and it sounded very clearly like they didn't have my order and then they backtracked. 3. The installers left a mess. This is the clincher for me... leave the place cleaner than you came. I ended up with extra holes in my ceiling, drywall dust and screws all over the floor. It was just unprofessional. All in all this was an expensive service and they were grumpy, rude and don't deserve my business (or yours frankly). 4. They installed an insulated door without seals with the shrug of -- well we just don't do that anymore. An insulated door without seals is pointless. Then don't install an insulated door. 5. They are a pain to deal with. No email just an answering service, it was just difficult to get clarification on things. So why three stars after all this... I have a door and it appears to be installed correctly. When you are spending these absurd prices for a garage door frankly I expect better service. read more

We had a new garage door installed. The original installed in 1958. The person arrived 45 minutes early. No problem. Better early than late. It took a little longer than expected to install. There was just one person doing the work. The quality of the door is good, the price less than expected read more

Made an appointment and the fool did not show up no call or anything just did not show up.

I don't even know where to begin, but I here go ... back in April 2019, I completed the transaction of purchasing a condo in Santa Cruz. The garage door appeared to possess the original motor that appeared to "struggle" to fully open the heavy wooden door. The realtor who helped me in the condo purchase recommended a company he had used and highly recommended for his other clients... that company was A-1 Overhead Door Co. I called the company and they worked with me and my schedule to install the new garage door and even came back afterwards to address a few minor adjustments. Fast track to this month, April, precisely 5 years later... I reached out to speak to the owner Larry and spoke to his answering service and informed them my tenants were experiencing issues with the garage door remotes not affectively working... a technician arrived, but a concern arose and after speaking directly with owner Larry, he immediately made every effort to rectify the situation. Without going on and on with all the pertinent details, the bottom line is this... I can see why my realtor back in 2019 highly recommended this company... Their commitment to their customers, NO MATTER the years that have ensued, are beyond exemplary! Larry went up and beyond the call to make sure that my garage door motor would be serviced to continue working effortlessly for my tenants... I can't thank him enough for his patience and thoughtful willingness to schedule the work around everyone's scheduling needs. Bottom line... If there were a way to give Larry a 10 star rating, I would do it in a nanosecond... this company is appropriately named as they are absolutely A-1!!! read more

called Larry from A1 overhead door to help me with some Spring problems. He came out around the holidays, which is very awesome. Couldn't get anyone to even call back. He called back scheduled them in got the job done very professional and clean. I would recommend him and will use him again in the future, awesome work. read more

Too bad there's not an option to give minus stars. This place is totally unprofessional! Said they would call by 9:00 to schedule when they would show up. We call them at 11:00. No apology, just that they were busy but would call the next day by 9:00. Next day, same story. Ok, we thought we'd give them another try. Again WE had to call only to be told they were shorthanded. This time we just them to shove it and called another place. Guess what? They said they would be there the next morning at 8:00 and were there at 8:00. A 1 doesn't even have the common courtesy to call if they can't make it. Totally pathetic...avoid dealing with these losers! read more

Claire and her team are AMAZING. My car was stuck in my garage due to a broken torsion spring and detached cables. I was unable to go to work. Claire sent her tech out same day who removed the needed parts. Two techs came back the next morning to repair my garage. I cant express how thankful I am for the professional and speedy service. They are topnotch. Covid19 precautions taken as well. Best of all, the price was very affordable. We will definitely be using their services in the future! Thank you! read more

This company is incredibly professional and so helpful! I appreciated the advice and assistance!

Excellent service: prompt, courteous and high quality. Can't ask for more than that! (I also like that one can easily communicate with Claire by text message; this makes scheduling easy.) read more

Due to the construction of our garage, stock roll-up doors wouldn't work. We researched several companies and the only one that was able to construct what we needed was A-1 Overhead Doors (Watsonville location only). Bob is a perfectionist and artist and his doors are proof of that. The doors are solid wood, outside and in with the interior as beautiful as the exterior. The construction is impecable. Now we have to renovate the rest of the house to keep up with these doors. read more

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I could figure out why my remote stopped working, after several calls I found A-1 and he told me how to fix it over the phone, no charge. I would never call anyone else! read more

I have an old garage door opener. The motor works, the chain drive works, but the tolley assembly does not lock correctly. So I call A-1, to fix it, they send someone out. He does not know anything about this opener they don't service it. But instead of just leaving it alone he messes with it until there is a loud bang and it is no longer working. So he says the motor is broken, which now it is because of his messing with it. The motor and chain no longer work. So now he says they can put in a new one. Now I have found out the tolley assembly can be be fixed but can't because he broke the motor and that part is not available and if I can find it will cost additional money because he broke the motor!!!!! I am so mad!!!!!!!! So beware that for repairs these people may not know what they are doing!!!!!!!!!!! read more

I am a very happy customer. I was having problems with my door opener and was expecting the worst and, instead got a pleasant surprise as it turned out being an easy fix. The contractor Home Depot had install the door did a pretty slipshod job and it didn't hold up. Joe, the technician, quickly diagnosed and fixed the problems in less than 15 minutes. He also explained what was wrong and how to correct it. He was very professional, personable and helpful. Claire and Louisa in the office were helpful in setting up the appointment and updating me in a timely fashion when there was a delay. A-1 Overhead Doors is really "A-1". They will definitely be my first call when I need help with my garage door or opener. Thank you Joe, Claire and Louisa. read more

My garage door suddenly stopped working. I called A-1 and Claire dispatched someone right away to diagnose the problem. A broken spring. Mike came out to fix the spring and was super nice. I highly recommend this business. read more

Did a great job installing a new garage door opener. On time, socially distant, with mask. Could not be happier.

Bought two Martin garage doors for my new home. Claire was very helpful and went out of her way to provide a door that was the style I was looking for. The installation was efficient and proficient. Both doors have been working perfectly! Highly recommend checking with them before you purchase anything elsewhere. read more

1st visit cost $89.00 for an oil can lube on the rollers and an "adjustment" in the motor. Pricey, but still well worth it to have the door working again. Two weeks later, horrible noise in the motor, door won't go up or even detach to work manually. We called A1 Garage Doors again. This time the young girl answering was confused. She claimed we had a very tall garage door, saying it was 16' tall x 7' wide. Huh? Really? Nope, just a regular two car garage door, nothing unusual. She was also having a very difficult time scheduling and told me they can't ask Joe to come "if he's worn out for the day." Huh? Yikes. Finally I spoke with the owner. She was very nice AND efficient about the scheduling of Joe. We left it that he would call me at 3pm the next day to tell me if he could come at 4pm. So....It's the next day. Never got that phone call. I give up. read more

I had a great experience purchasing a new garage door and opener with A1 overhead door. Claire, the owner, was really easy to work with and very helpful in helping me decide which door to order. Rob, the installer, was a really nice guy and went above and beyond in helping us install the door when he helped add some siding and trim that our contractors forgot to do. We were so grateful that he did this for us so we could get the garage door installed right away. The door looks great and the motor is nearly silent. It was also more affordable than other vendors we talked to. I would not hesitate to recommend A1 to anyone looking for a new garage door! read more

Ok, so yesterday I wrote a review about a rude installer named Joe who installed a garage door opener. Today two other men came out to get the remote control working which wasn't addressed yesterday. The were friendly, and competent. Their names were Joel and Alex. It's amazing how one person can take down the reputation of a business and sending out friendly, competent people can repair it. Service is the name of the game with so many competitors to choose from. Thanks for rectifying the situation. Eileen read more

I wish there were negative stars for this company. they do not adhere to their quoted allotted time slots nor do they commit to what they tell you. tech came to my house and picked up my garage door opener before i was even home, i took a half day off work, only to get a phone call telling me they want to install it the following week. i think the lady who answers the phone is the wife... air headed! they apparently took my garage door opener to their shop to see if it was one that would fit (why wouldn't it?? what i bought was a replacement!), didn't assemble or open the box. they definitely do NOT put the customers needs first. if you need a great garage repair guy, call stephen hall! read more

We needed an old-fashioned flat door because of a structure inside our garage, and Bob built a perfectly-fitting replacement that looks 10 times better than our old door. He suggested matching the siding on our house and even got the grooves to align! He matched the paint and replaced the door frame perfectly. We had to wait for the door to be constructed, but it was installed in one day and is a dream. read more

After moving into a new place from Aptos to Santa Cruz I realized that our garage door was over 30 years old, and on close inspection you could see it was broken in half at one time, with electrical tape wrapped around the metal frame to hold it together. It was warped, and hung at an odd angle. It was surprising that it even opened and closed. Still, it had life-threatening hazard written all over it, so I checked Yelp! for installers. #1 on the list wit the most positive reviews also had a sticker on the wall near the button, so we called him. I was blown away that he had so many positive reviews. He was surly, and seemed angry that we got him to come out. He looked at the door, turned on his heals and as he walked away, said it was fine. I had to stop him and ask if he was willing to say that the door was safe. He then came back and pointed out each of the repairs (and some I hadn't even seen) and defended their stability. It was then that I realized who had done the repairs on this aging door... I scouted around after this to get a second opinion and thought I would try A-1 Overhead since they are Diamond Certified with alot of reviews on their website. Also, going outside of Yelp! since the last guy had a #1 rating (but sucked) seemed like a decent plan. After the consult I made a decision to go with A-1, and I would recommend them over and over. It was one of the better experiences I have had with any major home installation over the years, from windows to decks to a new roof. They had to replace the ruined framing, and had it hung within 3 hours. Outstanding service, on time, competitive price. I think it is actually a family operation and our installers were brothers, both great guys. I highly recommend. read more

We recently had our three garage door openers replaced by A-1 and are happy with the work done and price charged. The entire process was smooth and painless. They showed us how to work and program them for our needs. They are so quiet compared to the old ones. You see A-1 installed the originals 33 years ago and when one opener stopped working we decided it was time to upgrade them all. So we called A-1 Overhead again! read more

I just wanted to send along a note of praise for a couple of your guys that did a great job this morning on our garage door. One of the supports for the lift motor had given way, which prompted the repair call. When I asked Rob if he saw anything else wrong with the door, he spotted several flaws in the way the lift motor had been installed by the previous owner of my house. It was evidently a "do-it-yourself" project by that previous owner. Rob and Antonio corrected the problems and replaced the flimsy supports with better ones, as well as repositioning the rail. After these changes and servicing, the door now operates more quietly-- a real improvement! The additional cost was very fair and the knowledge and skill of these two men was quite evident. At some future time , I'm sure I'll need a new door and/or opener. A-1 Overhead Door will be my first call. Thanks again to your men and their fine work. read more

Thank you, Joe, for your excellent service on our door. We have been having problems with our door, and our home warranty company sent us a scam artist from out of town, who misdiagnosed the problem, voided our warranty coverage with the insurance company, and then overcharged us by hundreds. When the "fix" only lasted a couple of days, he wanted even more $. So we called Joe and he had the garage door working within 1/2 hour of his arrival. He was polite, friendly and helpful. Definitely recommend this company and we will be calling them for regular service and any more problems. read more

Great price, great communication a true joy to deal with. Claire returned telephone calls in a timely manner answered my email questions quickly. Mike the installer was a pleasure to deal with, and was there to answer any questions I might have. He explained the warranty and ran through the operation of our new garage door opener. Oh yes he also programmed my two cars to open the garage door. Couldn't of been a better experience, thanks to Claire and Mike. Yup they showed up on time the two times they were out. read more

Claire(operator) and Joe(repair) really came through for me today. I was in a real pinch and need my door repaired, they saved me from having to leave my garage door broken and partially open (on a busy street) while i would be out of town. Claire was very understanding and helpful on the phone. She organized and made it happen. I really appreciate it. Joe fixed my very heavy door on his own, much to my surprise. He realigned the bent and twisted track, replaced the broken cable, and lubed everything back up. The door operates better than ever. Highly recommend them read more

My garage door opener blew a fuse so I searched Yelp to get it repaired. It was a Saturday, and many sites were closed. I called A-1 Overhead Garage Service since they were open, and had pretty good reviews. Abel originally gave me a date for Monday, but after I stated that I was hoping to have my opener repaired this weekend, he was gracious enough to come within the hour. He gave me a quote upfront, and installed a new opener. The new system is much quieter than the old one. I am very pleased with the service I received. I would not hesitate to call A-1 Overhead for future service. read more

They followed through on everything they said they were going to do. Claire returned my calls promptly, send a guy out to do a free estimate, and made a recommendation that made sense to me. I'd use them again. read more

A friendly, helpful local company with reasonable prices. Fixed our problem for a decent price and made a big effort to fit into our schedule--though they were very busy (seem to have a lot of business). As a smaller operation, they might not be able to respond immediately. In an emergency (leaving for vacation and couldn't get the car out of the garage), I called a business over the hill that offered prompt service. Service was indeed prompt but painful expensive (and they wanted to do lots of extra work on our doors). Try this company first! read more

I was so impressed by and happy with the installation of my new garage door opener from A-1 Overhead Door Co. Mike did a fabulous job, was friendly and courteous, and explained all details and cost well ahead of time. read more

We just had A-1 Overhead Door company replace our garage doors and are so pleased with the results. The whole process, from selecting the doors to the installation, went great and more importantly was painless! Claire got us on the schedule and kept us informed along the way. Our installer showed up as promised and completed the installation professionally. I would highly recommend A-1 if you are in the market for garage doors. read more

Our garage door got stuck this morning and we could not fix it, so I called A-1 upon my neighbor's recommendation. Willow took my call and she was very helpful and professional. She said the earliest appt I could make would be tomorrow afternoon, but she might be able to send a guy at least to close the door for us so we could sleep without worrying about leaving the garage door open all night. She said she would try to reach some tech guys and call me back... and sure enough she called me back within 1 hour. When the tech guy named Joe showed up, he looked at the cables, diagnosed quickly and told me that he could fix it without replacing the cables and he did! Now our door opens and closes like a brand new, thanks to Joe! He was very friendly and professional and we are so grateful for his services. Thanks, A-1, Joe and Willow! They save my day! I highly recommend A-1 Overhead Door. read more

they were fast, on time, and everything worked. however, they took my oil drip pan that was on the garage floor and leaned it against the wall and let all of the oil pool up on the garage floor- defeating the purpose of an oil drip pan! read more

Awesome...no baloney...Pleasant receptionist got us a quick appt...great guy came out on time and fixed the broken springs in no time flat-Highly recommended and will use any time it's required!....thanks folks! read more

Super nice people, who recommended another local guy as well. They were most concerned that I got good service. I would highly recommend this company. read more

I've had 2 bad experiences now with A1 Overhead Door company for service on a garage door. The only reason I used A1 is because they are contracted with the home warranty insurance company I use. If I could, I would give them a zero or negative star rating because of their poor customer service. Both incidents involved an extremely rude and unprofessional tech named Mike. I overlooked my first encounter with him, giving him the benefit of doubt that perhaps he was having a bad day. My next experience with him however, was beyond rude. He acted as though I was bothering him by calling the office to inquire about replacing a garage door, during an upcoming service appointment for my door opener. I was floored by the tone in which he spoke to me, and his lack of common courtesy for that matter were unacceptable. Apparently this company doesn't need the business, if this is the way the treat their customers! As a result, I opted not to have the door replaced by A1 and took my business elsewhere. The only redeeming experience I had with this company was dealing with Claire from the office, who was helpful and courteous. read more

I researched overhead doors for an extensive remodel to my home in the Santa Cruz mountains over 7 years ago. Claire is wonderful and the guys are respectful and professional. They installed a very well used door and have always been available to service my door and answer questions. A family owned company and it is nice to support them. Thank you! read more