They lost some of my clothes, tried to over-charge me, and never apologized.
My first and only time using A-1: I dropped off one dress, 4 shirts, 2 sweaters. When I looked at the ticket after leaving the store, I noticed it didn't match what I'd actually dropped off. When I picked up my laundry, I was charged a much higher amount than what was on the ticket. I asked why, and the guy said it was because there were additional items not mentioned on the ticket. When I got home, I noticed the dress was missing. I was out of town for 2 weeks and then went back to see about the dress. They guy had my dress (but never bothered to call me) and also said he had a few of my shirts. The shirts weren't mine. Then he tried to over charge for the dress, adding $5 to the price on the ticket. (I think $18 to dry clean one dress is a bit much!) I complained and he corrected himself and quoted the price on the ticket. And he didn't bother to apologize for the mix-up.
My biggest complaint is that they aren't keeping accurate track of whose clothes are whose! I'll never go back there again, when there are plenty of alternatives. read more