Bless you Porter!!!! Big hugs for your outstanding customer service today!!! I appreciate you so…read moremuch and so does my pup !! ;) you went above and beyond when no one else would and that my friend is hard to find thank you!

they don't deliver my oil for weeks, my building is nearly frozen out of fuel. just a few gallons…read moreof oil left even though corporate promises to get it delivered. My building is under 5 miles away from your Barre site, this is no way to treat customers and put us on hold FOREVER and never call back like nobody cares!!!!!!!!!!!!!!!! YOU WILL FIX MY FURNACE ETC WHEN IT PRESUMABLY CLOGS FROM AN EMPTY TANK tomorrow Feb 11 2026 , Oh yeah I will submit a BBB complaint, count on it - Steve

Bourne's has been great and reliable. Not only when my furnace broke down mid-winter they had one…read moreof their guys out within hours of my call. I'm also on their Auto-delivery program and contract for both propane and oil, and must say its a worry-free service. They fill-up during the winter, never have to check my tanks, they take care of it. Truly 5-star service and deliveries. Highly recommended.

Granted it was a while back. however it's the same owner. I…read moream a retired oil burner tech. And was living in Waterbury VT.i stored some of my tools in the basement of a rental unit the Bourne's serviced. A 500. 00 test kit and a vacuum .I went down to get them. One day.amd they were gone . I went to the boiler room.not there. I saw a new service tag on the boiler.it said Bourne's. I went to Bourne's.and Mr Bourne. Said I was accusing him of stealing I Sai no.not at all someone saw the equipment. And thought it might belong to them Bourne's. He got all pissed off called me a lie' r . I said I would let the police figure it out.less than a day later Mr Bourne called and said he had my vacuum.125.00 dollar item. But had no idea where my test kit was. How about that ! If you want this company in your basement.i wish you luck

This is the worst company that has ever existed in the history of the universe. They are shady,…read moredisorganized, rude, and couldn't possibly care any less about keeping customers. Be careful how you work with them because they will try to charge you for EVERYTHING. One phone call with them asking a question about my Rinnai light blinking ended up costing me $107 and they never told me ahead of time there would be any charge. They also will just overcharge you on your bills and then refuse to do anything about it. I'm turning mine off later and just using space heaters until my landlord renovates the building and changes the heat source/companies. Thankfully she also knows how shady they are.

I wish I could give zero stars, frankly, but Yelp will not allow that…read more The WORST company I have ever dealt with. First, they demanded that we wait at our new apartment, which never had heat turned on in the landlord's name for who-knows-what-reason, so it's 20 degrees. I told them this. They proceeded to tell me that there is no way they can "have a tech call" but that we (my husband or I) have to wait there all day. That the tech could show up anywhere between 8 and 4. My husband waited all day and called at 3pm because he was a little impatient... it was an hour before the cutoff. They told him they didn't get the application processed in time and that no one would come out. They never even bothered to call HIM, he called THEM to see where they were. Once he told me, I called them and told them it was absolutely unacceptable. He had to miss an entire day of work and now they were asking him to miss another half day? Ridiculous. They hung up on me. So there's my two cents. It's too bad they have a virtual monopoly in this area and can treat people like crap.

I can't believe I'm seeing all these bad reviews of Gillespie. I own a restaurant and have been…read moreusing them for years. They promptly deliver propane on a weekly basis. I have had them hook up new equipment in our kitchen and the service crew has always been here when scheduled. They put a propane heater in our living room which we have never had a problem with, Again they were here promptly when scheduled and did a nice clean job. If I have a problem with any equipment, I call Rob and he gets somebody here as quickly as he can knowing that we need that equipment to run our restaurant efficiently. When I call he always gets back to me in a timely matter. I would highly recomend Gillespie Fuels and will continue using them as long as were here.

I've used this company three times for plumbing services, and unfortunately, two out of the three…read moreexperiences were really disappointing. First visit (sewer line clearing): The job itself was done well, but the plumbers used my personal buckets to drain the sewer without asking or cleaning them afterward. Not a huge deal, but not very professional. Second visit (hot water issue): We have a fairly complex plumbing and heating system, and after this visit, hot water wasn't restored to half my house. I had to guess which valve to turn back on myself, and I was never sure it was the right solution. I called several times over months to have someone come back and check, was told it would be scheduled, but no one ever returned. Third visit (leaking pipe replacement): The pipe was replaced, but I was billed for 2.5 hours of labor even though I have video evidence showing they were only at my house for roughly an hour, including a trip to the store for basic parts they should have had on hand. - The water was not turned back on properly--my wife discovered this after they left and didn't know how to fix it. - They hit the waste plumbing under my sink, breaking the tailpiece, which caused a major flood the next time we used the sink. I had to fix this myself. - They also used my ladder in the basement and left a puddle of solder on it. Overall, I'm very disappointed with the lack of care and follow-through. Based on my experience, I can't recommend their services.

I am a single woman living by myself and take pride in trying to problem solve my household issues…read moreby myself. Nelson Hardware personnel go beyond being helpful. One example, trying to fix a toilet handle, they spent time with me and sold me the exact fix I needed. Another hardware store in town couldn't put down their coffee and even offer to help. My outside water faucet wouldn't turn on this spring. Once again I headed to Nelson's and got the exact info and fix I needed. As soon as you walk in the door you are greeted and asked if they can help. I will no longer head to Burlington to the big box stores, Nelson's is the place. Pam P

There is always a very knowledgeable person there to help you. They have nearly everything I need…read moreout know where to go get it. The Ace rewards can't be beat!

I purchased a new home from Village Homes. they were great. they set me up with AmeriGas in Barre…read moreVT because I got on Village Homes group plan for propane at $2 a gallon. They called and scheduled me for a tank install. Was scheduled for mid August. They said they would be there between 8-12. Well, the day came, I took the day off from work and at noon, they still hadn't shown up. I called them around 1 pm and the lady said "I see that your appointment hasn't been canceled, so they are probably just running late". 7 pm came and they still hadn't shown up. I called them the next day and they all sorts of excuses why they didn't come or even try to contact me. Then they rescheduled me for September 11! I politely asked if I could be made a priority because I was blown off. Nope. Wouldn't do it. I ended up finding propane for a little cheaper, so I went with Superior Propane, which they got me in quick. I will never suggest AmeriGas to anyone. If that's how they treat new customers, then I can imagine how they would be moving forward. I even called Village Homes to let them know how the company that they are sending people to act. Stay away from them. Superior Plus Propane is the way to go. No tank rental fee and they give you a $250 new customer credit right off the bat! And they even offer a $0.05 a gallon discount for First Responders, so I'm paying $1.95 a gallon with them.

Terrible customer service. In order for propane to be delivered we need to have our driveway sanded…read morein the winter. This is needed solely for the delivery truck. The cost of sanding is $100.00 each event. We were given less than 16 hours (after 7:00 pm) notice of a delivery which often does allow time for the sanding truck to arrive. Invariably the propane truck arrives early, can't get to the house and leaves. This continues on and on to the extent that we have paid out hundreds of dollars for sanding and still no delivery. Customer service is pseudo pleasant but ineffectual. Requesting a supervisor always results in the supervisor "being on break". As soon as possible we are dumping AmeriGas for a customer friendly caring company. Bah humbug to you AmeriGas.

Have had very good experience with blue flame as a company Easy to deal with as the people that…read morethey have on the phones for customer service are friendly and helpful. Would definitely recommend.

Best prices on propane in the Waterbury area! Excellent customer service and fast punctual propane…read moreservicing needs! Highly recommended!