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    A-1 Appliance

    1.0 (1 review)
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    Services - A-1 Appliance

    Appliance repair

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    3 years ago

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    Holmes Appliance Service

    Holmes Appliance Service

    1.0
    (5 reviews)

    BEWARE OF THIS BUSINESS ! I had to rate 1 star in order to post this review!!!…read more Our Whirlpool oven-microwave combo developed a straightforward fault: the microwave stopped heating, and the turntable quit spinning after about 15 seconds, even though the unit sounded like it was operating normally. We hired Holmes Appliance Service after finding the business on the Nextdoor app. We also noticed that Mr. Holmes had several mutual friends on Facebook and stated that he attended Dothan First Church, while he was attempting to make small talk and fix the microwave . Unfortunately, our experience was a masterclass in how not to diagnose or repair an appliance. After making us wait several days for an appointment, Mr. Holmes "diagnosed" the problem without removing a single panel or performing any meaningful testing. Somehow, with only a quick assessment, he declared that an expensive part had failed, insisted he needed to order it, and demanded full payment upfront. Then came the waiting. A month passed. Multiple phone calls were required just to get updates before he finally scheduled the repair. When he arrived, the problems only got worse. He didn't even have the tools needed to perform the repair--I had to supply them myself. As the work continued, it became painfully obvious that he was in over his head. After replacing the very expensive part we had prepaid for, absolutely nothing changed. The microwave still had the exact same problem. Instead of admitting his diagnosis was wrong, he simply claimed that another part would need to be ordered, meaning even more money and more waiting. At that point, we started researching the actual part numbers and reading reviews/ complaints of Holmes Appliance Service on Yelp. (hind-sight.. should have researched prior ) What we found was alarming: numerous customers described experiences that closely matched ours. We also discovered that we had paid roughly nine times the market price for the replacement part (not even a Whirlpool part) that never fixed the problem in the first place. We refused to continue paying for what felt like guesswork disguised as appliance repair. We filed a complaint, demanded a refund, and hired a competent, trustworthy technician who properly diagnosed and resolved the issue. Based on our experience, Holmes Appliance Service appeared to rely on speculation rather than proper diagnostics, charged excessive markups, required large upfront payments, and left us paying for a repair that did not fix the problem. We would NEVER recommend this company !

    Wish I could give ZERO stars! About a year ago he took $350 from my sister, said he had to order a…read morepart and needed the money up front. He would never return to do the repair or return her call or said he would be there and never show up. She kept Meticulous records of trying to contact him AND had the check that he cashed! We contacted him because we knew him. He wouldn't follow through with what he said he would do. Contacted him again months later. He said he would bring the money the next day. Of course, he has not. We have since heard that he does this regularly. Even a supply place he uses has said he owes them so much money. It is sad. It sure doesn't seem to bother him though.

    Derrels Sewing & Vacuum Center

    Derrels Sewing & Vacuum Center

    5.0
    (1 review)

    Susan, the owner, and her son James, the Co-manager, are so knowledgeable about their products that…read moreit is a pleasure to go there to shop. They have three great machine brands to choose from: Bernina, Baby Loc, and Juki. You could not go wrong with any of these brands and when bought there you have free classes on your machine and Owner's Club once a month for instruction and fun. The service at Darrells is also great. James, Pat, and Alex are most helpful and knowledgeable about the machines and Beverly loves fabric and will help you with anything you are interested in while shopping. They have helped me many times with machine problems and they give me fast service. I suggest if you are looking for a machine to please go to a shop where you have support and service. That comes from someone who has not bought from a local shop like Darrells and when I had a problem the fabric store had no idea of what to do. Darrells has lower priced machines up to the most expensive so you will have a choice of what you can afford. Thank you Susan for such a great shop in which to shop in Pensacola.

    From the owner: Derrel's Sewing and Vacuum Center offers a full line of Baby Lock sewing machines and Simplicity,…read moreMeile and Panasonic vacuum cleaners, along with a large selection of parts and accessories. We provide qualified sewing machine and vacuum repair services, as well as offering a wide range of educational classes and special store events. Located in Dothan, Alabama, our shop features a down-home, friendly atmosphere, with honest, knowledgeable staff members on hand to help you.

    A-1 Appliance - homeappliancerepair - Updated August 2026

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