BEWARE OF THIS BUSINESS ! I had to rate 1 star in order to post this review!!!…read more Our Whirlpool oven-microwave combo developed a straightforward fault: the microwave stopped heating, and the turntable quit spinning after about 15 seconds, even though the unit sounded like it was operating normally. We hired Holmes Appliance Service after finding the business on the Nextdoor app. We also noticed that Mr. Holmes had several mutual friends on Facebook and stated that he attended Dothan First Church, while he was attempting to make small talk and fix the microwave . Unfortunately, our experience was a masterclass in how not to diagnose or repair an appliance. After making us wait several days for an appointment, Mr. Holmes "diagnosed" the problem without removing a single panel or performing any meaningful testing. Somehow, with only a quick assessment, he declared that an expensive part had failed, insisted he needed to order it, and demanded full payment upfront. Then came the waiting. A month passed. Multiple phone calls were required just to get updates before he finally scheduled the repair. When he arrived, the problems only got worse. He didn't even have the tools needed to perform the repair--I had to supply them myself. As the work continued, it became painfully obvious that he was in over his head. After replacing the very expensive part we had prepaid for, absolutely nothing changed. The microwave still had the exact same problem. Instead of admitting his diagnosis was wrong, he simply claimed that another part would need to be ordered, meaning even more money and more waiting. At that point, we started researching the actual part numbers and reading reviews/ complaints of Holmes Appliance Service on Yelp. (hind-sight.. should have researched prior ) What we found was alarming: numerous customers described experiences that closely matched ours. We also discovered that we had paid roughly nine times the market price for the replacement part (not even a Whirlpool part) that never fixed the problem in the first place. We refused to continue paying for what felt like guesswork disguised as appliance repair. We filed a complaint, demanded a refund, and hired a competent, trustworthy technician who properly diagnosed and resolved the issue. Based on our experience, Holmes Appliance Service appeared to rely on speculation rather than proper diagnostics, charged excessive markups, required large upfront payments, and left us paying for a repair that did not fix the problem. We would NEVER recommend this company !

He does bad business. I wouldn't suggest them to anyone. It took them over a week to fix my fridge…read more My food went bad and he didn't even give me a discount. He ignored my text and my calls.

AC unit stopped holding temperature. I had a guest coming over for the evening and called Cosby's…read moreat about 2:30pm. Within 35 mins I had a repairman at my home. My AC unit froze up. The serviceman (Ethan) was very professional, explained the problem and what needed to be done to fix the problem. An hour and a half later my AC was up and running and we didn't have to spend the evening sweating. The bill was very reasonable. They will be my go to for any future problems. Thank you Ethan. Thank you Cosby's for a job well done.

I just recently used Cosby's Heating & Cooling - Appliance Services. My A/C went out when we were…read morein a heat wave this month (June). I thought I would probably have to wait another day for them to come out since the temperatures were so high and they had calls from a lot of people, but a guy came shortly after lunch the same day I called. He fixed it within 30 minutes. That's the 3rd time I have used them. Once a few years ago for my A/C. Same GREAT service then also, and once for my refrigerature. All three times they were prompt, professional, and very knowledgeable. As long as they are in business I will never use anyone else. I have a story about an untruth someone told me from another A/C repair place but I'll leave that alone for now.

I agreed to buy an oven from the owner who specifically emailed me details and pics, and we agreed…read moreto on a purchase price. I told him I was leaving to come buy it and he replied "10-4". When I got there, they just sold it to another person. I drove 160 miles and 4 and a half hours of my time for nothing. BUYER BEWARE!

From the owner: If you're dealing with a broken ice machine, a malfunctioning dryer, or a faulty dishwasher, you…read moremay be one part short of fixing the situation. Finding the right parts for your household appliances is made easy at A-1 Appliance & Parts in Dothan, AL. These professionals offer the widest selection of parts for all major appliances at budget prices you can afford for your DIY projects. Both homeowners and contractors can take advantage of their helpful services and trusted products. The local team at A-1 Appliance & Parts has over 150 years of combined industry experience, so you can count on their knowledge when searching for hard-to-find products or turn to their user-friendly e-commerce site. Take your time sorting through a wide range of popular brands, such as Amana®, Frigidaire®, and GE®. Their inventory includes parts for major appliances, including: Dishwashers Freezers Dryers Microwaves HVAC systems Appliance repair contractors will also enjoy access to their industry-leading supplies. As a wholesale distributor, this dependable company provides appliance and HVAC parts in large quantities to small businesses. Place an order with a knowledgeable staff member and pick your items up in a matter of days. Their team is on hand to answer your questions and concerns regarding shipments. When your major appliances break down, don't stress...

I had a tech. come to my home on 7/8/2026 to check a faulty circuit board on my LG range. He did…read morenot have the part and said it had to be ordered and to check by Friday if it had arrived. I called on Tuesday 7/14/2026 and talked with a woman about my repair. She told me that the part was on order and should be in by Wednesday 7/15/2026. She said she would call me. Well, Wednesday came and went, no part and no call. I paid the company $406.69 in advance in good faith for the repair service. It only took them a few hours to deposit my money in their account. So much for trusting people like this. I found my part on Amazon for $93.25 and could have it in 3 days. Today is 7/16/2026 and it has been 9 days now and I'm still waiting. I guess it's court time. DO NOT CALL THIS COMPANY !!!

Lack of communication from Janet. She claims she emailed the invoice & was very rude about it. When…read moregiven the invoice # that was text to my maintenance tech, she says oh, I was only texting this one. When I called her on her rudeness of how she started the phone call, she went to screaming. It took this company 3 weeks to come out because of Janet. Whoever owns this business needs to look into a different person answering & scheduling for their company. Do better!

Gene Brock Always returns the call…read moreAlways courteous Always on time Always repairs the issue to new! I give Gene the thumbs up for residential appliance repair any day! Our kitchenaid appliances are well taken care of by Mr. Gene!

From the owner: In business since 1996 and specializes in Appliance Service And Repairread more

Scam as someone else mentioned. They put up as service provider for refrigerator with frigidaire…read more never respond via phone or text in 3 weeks. when it was moved away from them they texted if they can repair it.

i already left one review (. bad ). i live in phenix city al 3 miles from columbus ga that has…read moreprobably or at least 100 repair shops so why did frigidaire manufacturing ask for a repairman in little ole hartford al ( with maybe 3 appliance repair shops ) approximately 150 miles away. phenix city al probably has 10 repair shops. part of the problem might be allstate protection plan and frigidaire manufacturing. ( and jc appliance repair ) i think that they ? should fix my freezer and pay me for my headaches and inconveniences. allstate protection plan told me that my freezer ( i bought it 10/31/25 ) was still under manufacturing warranty not my allstate plan. ???