Cancel

Search

9th Island Pool Service

2.4 (17 reviews)
Closed Closed
Updated 1 week ago

Get pricing & availability

You can now request a quote from this business directly from Yelp

9th Island Pool Service Photos

You might also consider

Recommended Reviews - 9th Island Pool Service

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Text convo between owner and i
Danelle C.

UPDATE: to say that Yelp doesn't allow me to respond, please refer to the companies Facebook page for my response as well as photo receipts that what he said below is not true. Services were paid for July 1 and he never showed up after. The dog poop thing, I had a weekly poop cleaning service that came so this is Just look at his other review reposed below. So, I used this company for over two years. All of a sudden, a couple months ago, they ghosted me. He told me they would be there the following Tuesday, and they never showed up. Prior to that I had paid for the month. I contacted him, gave them two weeks to get back to me before asking for a refund or anything other than them coming to clean. I tried vie text, call and email, yes I have proof of all of this, nothing. Due to them not showing up the pool turned green. I tried to contact for a refund several times with no response, so I filed a claim with chase bank in July 29, almost a full month without response later. A few weeks after the claim, he FINALLY refunded me via Venmo. So I called and cancelled the claim with chase. That was august 14. Called again today sept 22 and confirmed. Now he is trying to get me to send the Venmo back saying that my chase claim was fradulent and I was refunded twice which is not the case, again I have proof that you did not provide the service paid for and would not respond or help so I had to file the claim. Buyer beware because... wow. Awful customer service. I'm attaching just the texts as some proof. I am also self employed and understand how service works. This is not it.

To this during within a few months of 9th Island care.  It was disgusting and cost an extra $1000 to clean.

See all

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 months ago

Business owner information

Photo of Cameron T.

Cameron T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 months ago

Haven't seen Thomas in 21 days! My pool is green. Poor service stay away from this company!

Business owner information

Photo of Cameron T.

Cameron T.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Danelle C.
225
32
21

5 years ago

Business owner information

Photo of Cameron T.

Cameron T.

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Cameron T.

Cameron T.

Helpful 0
Thanks 0
Love this 1
Oh no 1

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of T R.
0
33
0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Daren S.
361
21
9

5 years ago

Helpful 0
Thanks 1
Love this 0
Oh no 1

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 2

5 years ago

Business owner information

Photo of Cameron T.

Cameron T.

Helpful 2
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

6 years ago

Business owner information

Photo of Cameron T.

Cameron T.

Helpful 2
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Cameron T.

Cameron T.

Helpful 0
Thanks 0
Love this 0
Oh no 1

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

Ask the Community - 9th Island Pool Service

You might also consider

Payless Pool Service

Payless Pool Service

(77 reviews)

Payless and get more! Chant it loud and proud so that the folks in the back are reminded of a funny…read moremarketing phrase of yesteryear, where the consumer truly felt like the service received is commensurate with the payment rendered. Nowadays, pay more and get less has become a far more common trope than people realize. Consider it a sign of the times; a blight in the era of post-inflationary prices, where the sticker shock still holds you hostage in your own home, twists your arm and makes you scream uncle until you forfeit over your credit card because your options are as limited as buffet choices in this town, but I digress. This isn't a review about spoiled imitation crab cakes and all you can eat Doritos at The Feast (or was it The Beast?), but instead, it's about three guys doing the lords work and saving Vegas pools one acid wash at a time - spoiler alert - (whispers) they do SO MUCH more than just scrub plaster and blast tiles. More on that in a bit. Payless Pool Service became a family favorite, so-much-so, that we've used their service a handful of times in the past year and we don't plan on using anyone else to come near our pools. Jaded pool guys with a bad tan and every other word uttered being "bruh" is not part of the Payless credo as these classy chaps exemplify the professional attitude you come to expect from a family run business. With Steve running point and Danny and Diego on the wings grinding away calcium buildup on tiles and plaster, you can rest assured that you have experts that are committed to getting the job done right the first time. Let's start with the initial call. Steve promptly answered and said he could stop by the next day to assess the condition of my pool. Upon arrival, Steve took some measurements and asked if we'd like to also sandblast the tiles, as the calcium buildup was enough to start our own cheese farm. He showed us some pictures of the work his crew had done in the past and it didn't take much to convince us that along with the acid wash, the tiles DEFINITELY needed some much-needed TLC (see photos and compare for yourself). As far as pricing goes, I personally thought the quote was more than reasonable for both mine and my parents pool, especially when you consider how much work these guys did in the span of a few days. Not only did Diego and Danny sandblast the tiles back to 2004, they even made the plaster whiter than Erik Estrada's smile. Additionally, I had asked Steve if they could install a new vacuum side port, and without hesitation he said, "not a problem, we'll take care of it." (gasp!) Come again? You'll take care of it and not nickel and dime me!?! How refreshing that there are people out there willing to go above and beyond for a job, which just tickled my heart. It's the small things/gestures which makes a business shine in the eyes of the customer, because it's such a trivial thing for them that it didn't require a separate quote. Same with Diego when he finalized my parents' job. They just purchased a new Zodiac MX6 vacuum and needed help with the initial operation. Without hemming and hawing or hand-wringing or face contorting, he said "SURE!" took the vacuum and its hoses out of the box and showed us step-by-step how to get the most out of it over time. These guys are such a delight to work with that I think the three of them should hold a TED talk for a lot of other contractors and service technicians in the valley on how to exhibit a professional demeanor, while still remaining affable and relatable to your customers. Kudos! Total time was no more than three days from drain to fill on both pools, which is about the amount of time it took you to read this Yelp! review, right? ;) Additionally, Diego returned and balanced the chemicals, took care of cleaning the pool filters and vacuuming up the remaining sand left behind. Payless also covers a whole litany of other services for your pool. We even asked about re-plastering and resurfacing the Kool/Cool Deck at some point in the future, and along with our initial encounter with Payless, they even repair old Jandy Valves. If you're looking for someone that values your time, gives you top notch service and isn't trying to bleed you dry with outrageous pricing that is so prevalent these days, please consider giving Steve and his guys at Payless a call for a quote.

Payless pool did replaster with mini pebbles, retile and rewire the pool lights and we're so…read moreimpressed 100% !!! Their mini pebble plastering quote beats 4 other quotes. So, I chose Payless pool and so glad that I did !!! Steve is the one gave me the quote, draining the pool and check the work everyday till finished. Each job from demolition retile to

9th Island Pool Service - poolcleaners - Updated May 2026

Loading...
Loading...
Loading...