Huge shoutout to Will for taking care of my PS5 HDMI issue. Dropped my console off at 5:30pm…read moreyesterday and the issue was fixed by 10:30am today. They hit me a text letting me know it was ready and gave me a full year warranty on their repair... Great customer service, easy drop-off & pick-up, reasonable price. Can't beat it Thanks homies!

Will and crew were awesome! Fast, affordable, and quality! We will definitely be back if needed.read more

Timely and reasonably priced repairs on my Dell laptop, got my old back up laptop working again…read morefine.

OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

Dropped my cell phone so of course had to get it fixed. Scheduled an appointment online here and…read moreright after I pressed submit I got a call telling me I could come on in, that was a great sign form the jump. The service is nothing short of outstanding. From the moment I walked through the door, I was greeted with a warm, genuine welcome that instantly made me feel at ease. The staff is friendly, professional, and attentive, ensuring that every aspect of my visit was pleasant and hassle-free. What stands out the most is how knowledgeable the team is. Whether it's answering my dumb questions about the services offered or making thoughtful recommendations, they went above and beyond to ensure I felt well-informed and confident in my choices. It's clear that the team values customer satisfaction, and that dedication shines through in every interaction. The service here was top-notch, which left me with a great impression. Buying out of town with a broken phone and in a city like Jacksonville, where there were so many options to choose from, I am glad that I picked this spot. The exceptional service at this location makes it stand out as a go-to spot for anyone seeking quality care and attention if you happen to live in Jacksonville or just visiting and break your phone.

Before I had my iPhone screen replaced tech told me it would work as it did before. It does not…read more Facial recognition does not work and the battery runs down in 90 minutes. I was better off with a cracked screen. I went back and they made excuses but would not fix it. I would not use this buisness again.

Literally right down the street from me, super convenient because it's a drive-thru, not only…read morethat..... everybody is so cool! It's a family-owned company. 10/10

TV Repair Person Needed I'm sorry I live in Jacksonville Florida Riverside presbyterian house for…read morethe Elderly I have a large TV and it blinked Twice and Now it will not come On only the lite that indicates it's on or power soo of you can help or know someone who can Thx

Amazing!!! Mr. Jeffery came over within the hour and worked until it was fixed. Very knowledgeable…read more Very courteous and helpful. I appreciate his diligence and technical skills that saved my printer and me. Excellent customer service!

Highly recommend Advanced Printer Service - amazing customer service that would be hard to exceed!…read moreJeffery came to my home same day, picked up my printer for repair, and returned it the next morning all working properly again! He is extremely knowedgeable and pricing is very reasonable. It was so nice that I did not have to handle the printer and deliver it for repairs. That in itself is such a great service for the area. You can't go wrong with this business - it's such a pleasure to be able to make this type recommendation and have such a professional experienced individual representing the company.

On 28 March, I came to the store looking for a phone case. Not giving me a chance to look around,…read morehe kept on asking "what do you want?" Repeatedly. Rude and no customer service. Then asked me what is my nationality? What does my nationality have to do with buying a case? Lied saying he will give discount - no discount. Attitude was terrible as though he doesn't enjoy his job. When asked for a receipt, I had to pay $2. What kind of establishment charges you a receipt. Mind you, this establishment is in Walmart. Do not go here.

Samsung announced a Free Repairs for Frontline Workers Promotion offering repairs, up to $279, for…read moreSamsung phones. I called this location first and asked about the repair process and what I should expect since my phone's screen was scratched and the battery not lasting long. I was told that when they repair they screen, Samsung automatically has them replace the battery, screen, glass and some other components for every device. He said the repair would take an hour and they had the parts in stock. Fantastic! Yesterday my spouse and I, both of us work in physical/occupational therapy, brought our phone in to initiate the repair. The gentleman assisting us was told that each of our phones has the same issue, cracked/scratched screen and poor battery performance. We did not need to wait for our phones, and agreed to come back today after 1100 to pick up the phones. My spouse forgot his work ID, which was totally our fault, so we did drive back home to retrieve the ID and bring it back yesterday as this was required to begin the repair. We made arrangements for me to pick up both phones since I was not working today, which was also not a problem. Today I came in around 1300 to pick up the phone. My spouse's phone was repaired as expected, but I was disappointed to find that the screen on my phone hadn't been repaired. I mentioned this to the gentleman assisting me (Will) and he said that the ticket only had the battery listed for repair. I explained that this was not what I communicated when I dropped the phone off and ask how we fix this error (that was theirs). The staff member said he would call to see if they could authorize another repair and proceeded to the back and called someone (I could hear everything he was saying). Instead of saying that they made a mistake, he told whoever he was talking to (I later found out this was Samsung) that I was wanting another repair and they would not approve it. I explained to Will that I expected my phone to be repaired as communicated when dropped off, and their error should not result in additional cost to me. I asked if I could have the number for the regional manager or franchise owner, and Matt confirmed this was a franchise location but they were not allowed to give out the number. He suggested I call Samsung, and I assured him I would be filing complaints with the Better Business Bureau against both UBreakIFix and Samsung seeking a resolution. I also asked if I could leave my information so the franchise owner could call me back at his leisure. I left the store with my phone that was still not repaired, after calling first and then visiting this location 3 times already. (I later found out that Samsung is more likely to makes exceptions when it is the customer's fault.) I didn't want to have to come back, so I sat in my car and called their national customer service number to initiate my complaint and try to get the issue resolved before I left. I was on hold for quite some time, but after the customer service representative picked up and I started explaining what happened, Will approached my vehicle and said he could fix my screen. Great, but why the change of heart? (Will called me later and I found out that the franchise owner had approved the repair before corporate even contacted the store. It also important to note that Will was able to speak with the staff member who accepted our phones for repair and he confirmed that it was his understanding that screens and batteries were to be fixed on both phones.) The customer service person did come back on the line after an extended hold. She told me that she had been able to "review the footage" and saw that it wasn't explicitly communicated by either party what repair was needed (both my recollection and the staff member's recollection conflict with her assessment). She also made a point to say that I signed the nearly 2 feet long receipt which listed the repair and the terms and conditions. I've learned that customers here really need to read the receipt they are signing, no matter how long it takes, because you may have a battle on your hands if a mistake is made. This company must have lots of issues with customer complaints if my interaction with customer service is an indicator. Good companies use common sense to resolve issues, but this company uses recordings that are made of customers and feet long receipts with tiny print to try to deflect responsibility. Overall, I have to say that while in the store and speaking with corporate, I felt like I was the one being scrutinized. I initially rated this experience as 1 star. I have changed the rating based on a couple of things. Matt did call me later to follow-up, which was a positive gesture and a step towards earning my trust. What truly changed my experience, was when the franchise owner called me back and we were able to discuss the experience in detail. I feel like we both had similar expectations and perspectives, and that he cared.

Service was within time given and service was Great would definitely recommend…read more Guys were real nice and helpful

Very good work! Very knowledgeable. On time, saved me $, very reasonable cost…read more Owner; Ulysses; Warranties his work too.

Advance Electronic Tech/Ulysses TV Repair was absolutely amazing! If you're worried about "cold…read morecalling" a tv repair company because you're not sure what kind of service you'll get, call this company and worry no more. I had a 3 year old 65 inch Samsung ($2,700 new) that had an ethernet port die. Called this company, quoted me a reasonable price, showed up at the agreed appointment on time and replaced the motherboard in the tv. When a secondary issue surfaced immediately after the repair he was right back at my home and effectively and efficiently resolved it. He backs up his work! This is now my go to electronics repair company and it should be yours too!

BLUF (bottom line up front): STAY AWAY!…read more When I found this shop I was excited to find someone that was willing to work on my Sony HT-ST5000 sound bar (don't get one, but that's another story) so on June 21,2001, I brought it to Electronic Service Squad. The appearance of the shop is rough but looks like work gets done there. The lady at the front desk seems rough too but not hard to deal with. Long story short a month after dropping off the equipment I called to check on status. Nobody answered so I left a message. On July 31 the lady called to basically tell me "we're working on it. Don't call us, we'll call you." Today, six months later, I went there to tell them to not worry about it, don't fix it, I already replaced it. I also asked for a refund of the $29.99 diagnostic fee, as I think it is the least they could do after keeping me waiting for 7 months. I was told that it would've gone towards the repair but since they could not repair it, there was no refund. Based on my sample size of one, I cannot recommend this place for any real electronics repair work.

I was initially excited about getting my TV fixed here because we were going to save a lot of money…read morebut there was a miscommunication after my husband dropped off our TV to be fixed. The TV had been there too long after it had been fixed and they got rid of it before I was able to pick it up. When I called about it I was screamed at on the phone and treated very disrespectfully. I was nearly in tears by the end of the conversation. In the end I wish I would have taken it somewhere else that wouldn't have thrown out my TV and has better overall customer service.

My service was quick and the tech was really nice. I just needed my screen protector changed so it…read morewasn't anything too difficult. They fix screens and clean your devices, mobile , gaming and laptops. If you have battery issues, slow response or anything tech related they may help. My ipad touch screen isn't as response so I plan on bringing my Ipad in because they clean the devices and make the touch area responsive. I'll update after that's done.

First they didn't fix my play; they charged me, they told me I was fine, it was on several…read moreoccasions and they never gave me a solution; they scammed me