Timely and reasonably priced repairs on my Dell laptop, got my old back up laptop working again…read morefine.

OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

Dropped my cell phone so of course had to get it fixed. Scheduled an appointment online here and…read moreright after I pressed submit I got a call telling me I could come on in, that was a great sign form the jump. The service is nothing short of outstanding. From the moment I walked through the door, I was greeted with a warm, genuine welcome that instantly made me feel at ease. The staff is friendly, professional, and attentive, ensuring that every aspect of my visit was pleasant and hassle-free. What stands out the most is how knowledgeable the team is. Whether it's answering my dumb questions about the services offered or making thoughtful recommendations, they went above and beyond to ensure I felt well-informed and confident in my choices. It's clear that the team values customer satisfaction, and that dedication shines through in every interaction. The service here was top-notch, which left me with a great impression. Buying out of town with a broken phone and in a city like Jacksonville, where there were so many options to choose from, I am glad that I picked this spot. The exceptional service at this location makes it stand out as a go-to spot for anyone seeking quality care and attention if you happen to live in Jacksonville or just visiting and break your phone.

Before I had my iPhone screen replaced tech told me it would work as it did before. It does not…read more Facial recognition does not work and the battery runs down in 90 minutes. I was better off with a cracked screen. I went back and they made excuses but would not fix it. I would not use this buisness again.

DO NOT COME HERE!!!! This was the worst screen repair I have…read moreever had. The screen quality is terrible. My phone has a purple light to it now and it is so dim. The only problem I had before was the screen being cracked and now I'm dealing with my phone overheating. PLEASE just spend the extra $20 or $30 somewhere else.

BAD BUSINESS! Be aware, they are willingly selling counterfeit items that will further damage your…read moredevice. They also are so money hungry, they don't offer viable solutions and make excuses for why your device is malfunctioning for you to continue to spend your money. DON'T!

Run as far and as fast as you can unless you want your device held hostage until you are completely…read moreok having your device held hostage while the tech accesses and enters their own SELF-REVIEW ON YOUR PHONE, while you stand there DEMANDING THEY STOP WHATEVER THEY ARE FURIOUSLY DOING SOMETHING WITH YOUR PHONE LONG AFTER WORK HAS BEEN COMPLETED. This young man, SABBIR, refused to stop speed-typing, scrolling, even with increasing more forceful demands to STOP. I did get a "one moment" index-finger gesture while Shabbir continued! He had my phone for a least a full minuted while I and demanding, leaning over counter to see what he was typing and the scrolling. Finally, he stood up, stepped up to counter, both hands gripped holding MY phone, rotates so screen is facing me, his right index finger now pointing to my phone's screen and there he had pulled up a Google review screen, MY name entered as though it was my Google account and he had given himself a 5-star review. SCREEN REPLACEMENT FOR IPHONE 15PRO not even TEMU quality!! Sabbir's older brother, Movarek Shebab, admitted days later he had had words with his younger brother over this criminal act of refusing return of phone with repeated demands. Refused to honor warranty. Demanded someone NOT Sabbir to either properly calibrate their crap screen or replace it. No show when I returned to store on Wednesday and even after Walmart manager met with Sabbir & had to demand name & number of actual manager after he repeatedly lied. Then after I had to finally have that nonworking POC screen replaced at the Apple Store after checked out by Best Buy Geek Squad and diagnostics confirmed phone itself registered no issues, our last day in Jax I returned to the store, demanded Sabbir get his manager in the store or on the phone--I was not leaving until! Spoke to Shebab on his brother's phone set to speaker and my phone right there next it as I said, I'm recording and pressed the record button, Sabbir standing right there. To stop further legal action, just refund my money. APPLE keeps all screens they remove, even if new crap not damaged! THEY were provided with all evidence but refused to refund. Now let the chips fall where they may as APPLE was notified, in turn they advised filing police report (which was already on my next to do and then FCC. It was JAX sheriff's deputy who also advised filing formal complaint on line with the FTC, which that is now done! You're better off wrapping cracked screen with clear wrap until you get it to a REPUTABLE shop that BACKS up their product and warranty and don't commit blatant crimes by confiscating your phone! They say first time for everything but this was just beyond over the moon. AVOID TALK N' FIX in that Jacksonville, Fl area. There is more than this store so maybe others NOT connected to these two brothers are ok but I wouldn't trust these two with looking after their own mother.

From the owner: We do repair all kinds of phone repair like screen replacement,Battery replacement,Charging Port…read morereplacement,front and rear repair,Soldering service,Diagnostic and all kinds of accessories for the phone.Most repair done 20 minutes or less.

Samsung announced a Free Repairs for Frontline Workers Promotion offering repairs, up to $279, for…read moreSamsung phones. I called this location first and asked about the repair process and what I should expect since my phone's screen was scratched and the battery not lasting long. I was told that when they repair they screen, Samsung automatically has them replace the battery, screen, glass and some other components for every device. He said the repair would take an hour and they had the parts in stock. Fantastic! Yesterday my spouse and I, both of us work in physical/occupational therapy, brought our phone in to initiate the repair. The gentleman assisting us was told that each of our phones has the same issue, cracked/scratched screen and poor battery performance. We did not need to wait for our phones, and agreed to come back today after 1100 to pick up the phones. My spouse forgot his work ID, which was totally our fault, so we did drive back home to retrieve the ID and bring it back yesterday as this was required to begin the repair. We made arrangements for me to pick up both phones since I was not working today, which was also not a problem. Today I came in around 1300 to pick up the phone. My spouse's phone was repaired as expected, but I was disappointed to find that the screen on my phone hadn't been repaired. I mentioned this to the gentleman assisting me (Will) and he said that the ticket only had the battery listed for repair. I explained that this was not what I communicated when I dropped the phone off and ask how we fix this error (that was theirs). The staff member said he would call to see if they could authorize another repair and proceeded to the back and called someone (I could hear everything he was saying). Instead of saying that they made a mistake, he told whoever he was talking to (I later found out this was Samsung) that I was wanting another repair and they would not approve it. I explained to Will that I expected my phone to be repaired as communicated when dropped off, and their error should not result in additional cost to me. I asked if I could have the number for the regional manager or franchise owner, and Matt confirmed this was a franchise location but they were not allowed to give out the number. He suggested I call Samsung, and I assured him I would be filing complaints with the Better Business Bureau against both UBreakIFix and Samsung seeking a resolution. I also asked if I could leave my information so the franchise owner could call me back at his leisure. I left the store with my phone that was still not repaired, after calling first and then visiting this location 3 times already. (I later found out that Samsung is more likely to makes exceptions when it is the customer's fault.) I didn't want to have to come back, so I sat in my car and called their national customer service number to initiate my complaint and try to get the issue resolved before I left. I was on hold for quite some time, but after the customer service representative picked up and I started explaining what happened, Will approached my vehicle and said he could fix my screen. Great, but why the change of heart? (Will called me later and I found out that the franchise owner had approved the repair before corporate even contacted the store. It also important to note that Will was able to speak with the staff member who accepted our phones for repair and he confirmed that it was his understanding that screens and batteries were to be fixed on both phones.) The customer service person did come back on the line after an extended hold. She told me that she had been able to "review the footage" and saw that it wasn't explicitly communicated by either party what repair was needed (both my recollection and the staff member's recollection conflict with her assessment). She also made a point to say that I signed the nearly 2 feet long receipt which listed the repair and the terms and conditions. I've learned that customers here really need to read the receipt they are signing, no matter how long it takes, because you may have a battle on your hands if a mistake is made. This company must have lots of issues with customer complaints if my interaction with customer service is an indicator. Good companies use common sense to resolve issues, but this company uses recordings that are made of customers and feet long receipts with tiny print to try to deflect responsibility. Overall, I have to say that while in the store and speaking with corporate, I felt like I was the one being scrutinized. I initially rated this experience as 1 star. I have changed the rating based on a couple of things. Matt did call me later to follow-up, which was a positive gesture and a step towards earning my trust. What truly changed my experience, was when the franchise owner called me back and we were able to discuss the experience in detail. I feel like we both had similar expectations and perspectives, and that he cared.

Service was within time given and service was Great would definitely recommend…read more Guys were real nice and helpful

Walked in and got help right away! Explained what was wrong.. he looked it up and worked a price…read moreand made it happen! 30 min tops works for me!

Fast work & 2 very pleasant employees! Came in 30 minutes before closing - replaced iPhone screen…read morewhile I was waiting for a little over $100 - I gave them a screen protector and they put it on for free! 1 year warranty (I think) they said.

Very nice and helpful and knowledgeable! Willing the help with a special project. Family owned…read morebusiness.

This vendor is one of the most trustworthy companies I have ever worked with. You can trust them…read morefor your hardware repairs.

On 28 March, I came to the store looking for a phone case. Not giving me a chance to look around,…read morehe kept on asking "what do you want?" Repeatedly. Rude and no customer service. Then asked me what is my nationality? What does my nationality have to do with buying a case? Lied saying he will give discount - no discount. Attitude was terrible as though he doesn't enjoy his job. When asked for a receipt, I had to pay $2. What kind of establishment charges you a receipt. Mind you, this establishment is in Walmart. Do not go here.

My service was quick and the tech was really nice. I just needed my screen protector changed so it…read morewasn't anything too difficult. They fix screens and clean your devices, mobile , gaming and laptops. If you have battery issues, slow response or anything tech related they may help. My ipad touch screen isn't as response so I plan on bringing my Ipad in because they clean the devices and make the touch area responsive. I'll update after that's done.

First they didn't fix my play; they charged me, they told me I was fine, it was on several…read moreoccasions and they never gave me a solution; they scammed me

went in today to have them find a problem with my phone, where the music was breaking up when…read moreconnected to any external device. After paying $120 up front, I was told that he "listned to my music" all day, but could not replicate the problem. I asked if they were still going to charge me the $120 when they could not find the problem. I was told that the diagnostic fee was unrefundable. Do not plan on doing business with this business any longer. A few years ago, the customer service was great. Not so much any more...

Great people. Very knowledgeable. Fixed my iPhone screen within a couple of hours. They sell tons…read moreof phone/iPad/computer accessories also. Will be my new go to.