Terrible customer service! We spent around $15,000 on windows and doors. We have called several…read more(5+) because we don't have a screen for one of our windows still after 7months and the openers for the casement windows! When we call the main office to talk to someone they continually refer us to our rude salesman! Would never buy anything from them again. Update: After one of their associates saw our reviews someone from Kansas City Building Supply called and ordered us our screen and said they have the openers at their facility. We are happy to get results, but it's too bad that we have to go through social media to get results.

Horrible customer service. we purchased windows for our new garage and a few of the windows came in…read morethe right size but five of them were ordered too small so we had to order more which took them almost 7 months to get the replacement windows in and when they arrived they came with no glass. they installed the frames with plywood and now we're still waiting on the glass additional five months later. they finally came in and it's been another two months that we've waited on them to install. we're still waiting on the glass to be installed over a year from when the project was started. it's ridiculous.

Hi! I just completed my selection of counter top and backsplash product at the MSI location in…read moreLanexa Kansas. It is so important that I share the amazing experience I had working with Paula and Kacee! I needed to visit the location several times because I have sever disabelong severe health issue and I get so tired and I can only stay for short period of time.They were so patient and had to pretty much help me through the entire procmess. I teared up several times because this was so important and they were so happy for me! It's not often you get this kind of experience. I'm so thankful. My bathroom will eventually be next. I will be back!

I had a great experience at MSI in Lenexa from the first time I stepped foot in the door. The…read moreinventory is vast and the service from the employees is exceptional. Nicole was wonderful in helping me with options, samples to take home, and explaining the process. She is knowledgeable, informative and patient! I was undecided and was there several times. She was accommodating and helpful every step of the way. She pulled many slabs for me to ensure I was happy with my choices. The warehouse workers are great too!

Customer service was great from all team members especially Tanner who made a recommendation of the…read morebest tool for my use and took the time to make sure I could tow it with my vehicle. Worked perfectly. Many thanks.

The most amazing customer service ever!! I will definitely be using them every time I need to rent…read moretools!!!

We wish we had read reviews prior to hiring this company as we had a similar experience as others…read more After less than a year of installation, we received stains all over our outdoor granite despite the fact they professionally sealed it and we followed their directions on covering it for the winter. When we finally got someone to come out, instead of working to remove the stain, they put a sealer over the stain and said there was nothing more that they can do. We have attempted to work out a resolution with the company multiple times but to no avail. Several local granite companies said they sold us the wrong kind of granite for outdoors. There are many reputable granite companies in KC. This is NOT one of them. Take your time and look elsewhere.

Stay far away from Granite Center in Lenexa. We had the worst experience with them. The job was…read moredone very poorly. Cabinets were damaged, broken quartz was installed, and the overhang was inconsistent. We had a full height backsplash installed that was 1/4 inch too short and wood shims were put in the gap between the quartz and the upper cabinet with no caulk to cover them. Immediately after they left I contacted the office and the installer with pics of the job and asked how these things would be fixed. They came out and determined there was too big of a mess and there was nothing they could do to fix it. Needless to say we ended up taking them to small claims court. We won the judgement through mediation and the day they were to come and pick up the quartz and return our downpayment to us our lives were threatened. We recorded the whole incident. The police were called and we filed a report. We have since received our payment. I am writing this review to hopefully save others from having to deal with this company.

Cocky and belittling customer service experience. Up sell nonstop was annoying. Overpriced products…read moredue to lacking supply of retail stores in area. "Expert" looked at newbie in store and I nearly spoke up as he made newbie feel dumb for not knowing certain terms. Fun to browse, great classes I bet, but just order elsewhere. Or avoid the place. My only negative yelp review ever!

Purchased 5" disc sand paper that said would work on fest tool Sanders. It does not! When I took…read morethe product back to woodcraft to return it they said they would not give me a refund. No excuse just said it was used regardless that the packaging said it would work on the stool. Go to Schutte lumber their customer service is much, much better. It's too bad because woodcraft just lost a good long term customer and hundreds of dollars.

Had two groups of installers out to install the shed. The first group stated the shed would move…read morewithout sufficient anchoring, but did not offer to anchor the shed. After numerous attempts to hire a construction company to install anchors without success, spoke with the Independence salesperson at a Home & Garden Show at Kemper Arena and he stated Tuff Shed can provide and install the anchors. The second group who came out on the 13th did an excellent, very professional job and kept me informed of all progress. For my next shed, will contact Andy Shill in place of the Leavenworth salesman.

Great warranty work experience. I called Tuff Sheds about a sticking door and a couple of shingles…read morethat had come loose. They had me send pictures and told me a scheduler would call to follow up. Just an hour later, I got that call. They are scheduled to come out 5 days later. Received a call this morning at approximately 8:00 a.m. from Devin. He told me he was getting ready to head over from Tuff Sheds. He got here, and we looked at it together. He was very knowledgeable and noticed a couple of other small issues, which he also fixed. After Devin finished, he walked it with me, showing me the details. I am so glad I bought a Tuff shed, they have lived up to high Standards.

My wife and I stopped in the Lenexa store looking for tile for our master bath remodel. We…read moreappreciated both Chance and Aileen working tirelessly and creatively to help us find tile for a feature wall. A few times when our energy was getting low considering all the options, they pushed on with more ideas. We left with two very good options that frankly would not have been under consideration without their perseverance.

Love working with Aileen at Emser tile. She's extremely knowledgeable with the Emser products, very…read morecreative in helping to put a project together and a delight to work with. I highly recommend using Emser for your tile needs!

Of late I've dipped my double-handed draw knife into the art of wood working, and Rockler has the…read moregoods! They've got nearly anything and everything an aspiring young wooden boy would need to get those elbows sweaty and oiled up. The assortment of random rare wood pieces was the most surprising, yet the board selection is formidable. I bought an ice-cream scoop kit that demands you build it a handle; made a handle for it out of some 25 year-aged osage orange I had sitting around. The kit broke in like 5 ways, so... I don't know, still a great place for wood working enthusiasts. Tools galore, they have so much to play with in there; honestly, first time in, and I spent more than an hour walking around and touching things. They also have a great email system set up, so sign up for that. The location is a little Narnia-esq, what with the lefts and the rights and the straights, and don't get me started on the parking. But worth it I'd surmise. Work some wood; it'll do you good.

Great service! This store is definitely an avid woodworkers dream but the staff still treats us…read moreamateurs with respect and thoroughly explains everything in detail... and in layman's terms ;)

We had three new windows put in by Champion Windows. Mario and his partner did a fantastic job…read more Both were very personable, knowledgeable and worked quickly. Our windows came out better than we expected. We ordered the triple pane for better insulation. Mario was very professional. We have had the best experience with Champion. They came out and measured then kept us apprised via e-mail and texts on the building process. The windows are high quality and have added curb appeal! Need windows......CALL CHAMPION!!!

Sunroom never was installed correctly. Champion designed it, drew it up and built something…read morecompletely different. They've refused to for over 10 years to do anything about it. Sunroom had several leaks over the years which they attempted to address by letting some 3rd grader with a caulk gun slop silicone sealer all over the glass, the frame, and anywhere else they could possibly slather it and not care to make it look professional. Recently had the glass in the two doors replaced as their seal was leaking causing the doors to fog up inside and look cloudy. The glass was placed under the warranty plus the price of a service call, and again they slopped black sealer all over both glass doors, damaged the interior pull handle by knocking the paint off it and walked away because they lack integrity and will never take responsibility for their workmanship. The sunroom is not mine, it's on my mother's house and she's fought this company for well over a decade and now that she has cognitive issues at 87 years old I have to take over. Stay away from this company, let them fail.