After the sales presentation, I signed the contract and made the down payment, but I had a question and found it difficult to reach the sales rep. Eventually, he did call me back. I was concerned with concrete dust from having to break the concrete in the basement. The installers erected a screen as promised. The installers were courteous and easy to work with. However, there were too many decisions to make during installation. We learned we needed to install another electrical outlet, and there was uncertainty about where the sump pump drain would go. It would be better if a senior installer visited the location after the sale and before installation. An experienced installer could point out these issues and they could be resolved before the installation crew arrived. Only time will tell if the installation was worth the money. read more

Took a month to get the work scheduled. Installers were cordial and completed the work pretty fast. BUT the installation is faulty. There is a weird protuberance penetrating out from underneath in one place and a HOLE in the membrane in another. I've called to report it and they referred me to "warranty dept". We are entering rainy season and the installation is a FAILURE. read more

I received a call to ask if they could get here earlier and that worked out great. They were very thorough and explained everything as we went. As I am the curious type I watched . They got everything done and then did a full cleanup afterwards. They also talked to me about the 5 year warranty. Very nice to know and am hopeful that it's not necessary. Thank you again for a great experience. read more

OKTheir follow up sucks. They left a mess in my backyard. They didn't tell me I had to have the system wired electrically they told me everything was good to go. It wasn't... Less than six months after it was installed it had an epic fail. ($10,000 later )My basement flooded the alarms went off. I called left a message. They never got back to me!!! read more

Thrasher Foundation Repair - Next Mess they left - Waterproofing Near Me - Lenexa, Kansas

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entire service was great from the quote to the install. During the estimate they made sure to show us all of our options and what works best for us. Install was quick and the team fully explained the care and warranty before they left. Would use again read more

Both of the crews who came out did a great job and were very personable. They kept us informed of their progress and showed us what they were doing. They let us know when they were coming and arrived on time. They did a great job with both the installation and clean up after they were finished. read more

The guys were lovely. Very communicative and professional! The single issue that popped up was handled expeditiously and well.

I am extremely disappointed with Thrasher Foundation Repair. I hired them for concrete leveling and downspout repair, but the job was executed poorly. To make matters worse, they completely ruined my yard's sprinkler system by cutting multiple lines during the process. They left he grounds a disaster which will require much work on your part to make it look normal again. Despite their warranty, there has been zero follow-up to fix what they messed up. They have already no-showed for two separate follow-up appointments. Terrible communication and lack of accountability. I do not recommend them. read more

Not very happy. Pitched the drainage uphill, had to re do Cut my cable line day and a half without internet Unable to raise the steps to the original position but got close and in doing so put crakes in the lower cement steps . Not a good cleanup large piles of rock and dirt I would not recommend read more

Awesome customer service. Communication was excellent. We are very happy with the completed project.

did not deliver what was discussed now we have a mess to repair-- will share our experience with bb and others read more

F for a grade they had to come back a number of times to get the pool right, it was never done correctly and now the pool is back to where we started. it is just as low if not lower in the corner they were to have fixed the first two time, They also blew out my liner when they came back to try and fix it but they did more damage. To get this fixed correctly will cost me 10's of thousands of dollars. I only wished I had read the reviews before I had them ruin my pool. I will need to get a loan I'm sure to have the damage fixed, One contractor told me he has never seen this kind of damage done to a pool with it being intentional. Now I now it was the last time they came out all he could say was this might damage your liner. and right before they were done caused the damage, another contractor told me there was no way that the damage done could have been an accident. Stay away from these rip off con men. read more

It started ok but the next day was a mess. Communication wasn't good . I was told that they could take care of the concrete issues by Bryce but they couldn't. The job was done it rained before they could finish but they decided to do another job the next day before they came back and finished mine. I was issued a discount that helped a little. Next time guess I better take a few more estimates before I choose who to hire. That's it. read more

Arrived on time. Gave thorough explanation of the work before they did it And after it was finished

Thrasher gave us a much lower estimate than another big foundation repair company and it included more repairs. They came back and addressed some issues in a timely manner we were impressed and we do recommend them. read more

I had used Thrasher Foundation for other service. But I needed a last minute peace of mine on my Foundation Stabiity and Jared was quick to respond and to come out and assure me. I really appreciated his quick response and advice. read more

I have only one thing to say about Thrasher and the John/Justin Team that came out and completed the project, and that is "WOW" was I impressed from beginning to finish. The google rating was a 5 star without much thought as they deserved much more than 5 stars. Here is how I rated them personally before choosing my ratings. They received a single STAR for showing up to the job site. They received another STAR for being on time and confirming the appointment. They received a STAR for reviewing the project before beginning to ensure complete communication. They then received another STAR for the level of expertise they demonstrated and the trade skills they possess and utilized on the job. Then finally John and Justin earned the final STAR from their teamwork and how they completed the job as a team including clean up and final communication with me and making sure I was completely satisfied. If there were more STARS to give out, they would receive one for allowing me to watch and ask questions during the entire process and they would receive another STAR for being courteous to me during the installation. I was like a little kid asking every question in the book...lol, and for that, they would get another STAR. John and Justin also allowed me to take pictures and video which I am sharing with you on this review, so look at some of the before, during and after pictures I have uploaded. How did I choose Thrasher you may ask? Well, I considered mud jacking and poly jacking and interviewed about 4 companies and settled for the top 2 volume companies. I signed an agreement with a different company, and I felt like I wanted to wait and talk to concrete replacement companies and the sales representative was very upset and wanted me to keep moving forward to the installation date, but I did not like the pressure and then I told them NO and to respect my decision. Thrasher Foundation & Repair was more than patient and courteous with their sales staff presentation and follow up, as well as the support staff too, so that is what made my final decision to choose Thrasher Foundation & Repair. I am a google reviewer "level 6" and I make sure that I inform the google readers in detail what they can expect and receive from the place of business that I either visited or contracted with using their services. I hope this helps you with your decisions and considerations! read more

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Amazing job they did. Arrived on time. Price was fair too! Was reminded of appointment. Friendly staff.

Before I begin. I just want to say that all we ever wanted was the work to be done the way Thrasher said it would be done in the beginning. We never asked for special treatment or favors. We just wanted it to be done right and to the level they promised us. Below I summarized our issues with Thrasher. If you want to read more about our issues they are also below. In simple terms, do not hire this company. This part of our remodel cost well over $60,000 and has delayed our project for over a year. Our house is a ranch of about 2000 sq feet. With a crawl space under most of the house and a basement under part of it. We had both supplemental beams and peering done. Now they are saying our house is probably 'warped'. I am a general contractor and this is the first time I have heard that term used when describing an entire house. I could be wrong but why wasn't this mentioned in the beginning? I cannot believe how bad our experience has been with Thrasher.  -Over promised and way under delivered. Parts of our house still have up to 3/4 of an inch drop in the floors. -Major lack of communication with us and within their own company. -Installation did not follow what they show in documentation on their own website. -Left workspace filthy and did not prep the space for the work. -Installed a supplemental beam right next to a cut floor beam and did not bring the cut floor joist to our attention. That section of the floor dropped almost an inch. -Raised our house off the crawlspace foundation and did not fill the gap. -Still waiting on documentation  Over promised and way under delivered- they promised our floors would be level. I have a text that states that from them. They are not level. People who came out to do any work sometimes didn't even know why they were here or what they were doing. One night the entire team left to go to another job leaving one guy here to finish up. Which he did not finish. Management is good at telling you that you will be satisfied no matter what, then you have to keep contacting them. They are also good at telling you they will be right on the issue. They are more reactive than proactive. One manager told me that our project was going to hurt his bonus.  Parts of our house have up to 3/4 of an inch drop in the floors- In our living room in one corner there is a 3/4" drop in the floor that runs about three feet out in each direction. It is right where a pier was placed. I was told that I would have numbers stating how much lift they got at that pier. That was over a month ago and still no numbers. This is when they mentioned the house might be warped. Installed a beam right next to a cut floor beam and did not bring the cut floor joist to our attention. That section of the floor dropped almost an inch. I would not have even seen this if I had not crawled under there myself. I think about the people who are not able or don't want to crawl under their house. This would have been left like this and Thrasher would tell you that your house is warped. We have had at least 20 different people from Thrasher in our crawl space and not one of them mentioned a cut floor beam. There was a gap in the floor joist of almost two feet. So not a little cut. This two feet gap was right next to one of their beams.  They raised our house off our foundation in some places over an inch. We contacted them to get the gaps filled. We told them our house was freezing all along the exterior walls. They said they would get right on it. That was over a month ago. We finally had to pay someone else to do it. They were just going to leave the house this way. It would still be this way if I had not crawled under there and seen it. It would have been open to moisture, rodents, bugs and snakes. You think a company as big as Thrasher would have a product to fill these gaps but they only use canned spray foam. Which is not a permanent solution. When we first got the bid we considered installing a new basement under our house. I feel in hindsight that would have been a better choice. That is why I contacted them before we started to make sure our floors would be level after they were done. Their response, "yes your floors will be level". They also said we could start installing sheet rock a month after they were done. This also turned out not to be accurate. One supplemental  beam fell over and again I would not have noticed if I didn't go under the house. In all fairness they have done some work that we did not have to pay for. In order to make up for their mistakes but we have issues with that work not being done right. So there is that. I also had complete faith in Thrasher in the beginning. I even recommended them to clients, but not anymore. read more

way overcharged, said it would be a full day job but left after a couple of hours......then after a complaint was made they said they would touch base with us soon but that was years ago. haven't heard a word. every time I see a tv ad of theirs, I get heartburn. read more

They did a great job fixing my garage floor as well as the back patio. They went above and beyond making sure everything was sealed. Thank you so much! read more

Our warranty repairs were unacceptable. First time service in 2023 was good, however warranty work was needed summer of 2024. The repairs were not acceptable and a 3" variance was created at our front porch area. Two phone calls to Thrasher and 3 days later, still no return phone call. read more

Thrasher Foundation Repair - There should not be a raised area at this area. Now we have a 3" step up, where there shouldn't be any. - Waterproofing Near Me - Lenexa, Kansas

Chris came by evening of 3/14/25 to assess outside concrete lifts and seal cracks then provided quote for home property. He said someone would contact us to set date/time for service. Received email Sunday 3/16/25 stating a crew would arrive the next day Monday 3/17/25 to complete job. We waited until all day but no crew. Finally notified this was scheduling error. Crew of 2 arrived late morning 3/24/25. Several holes drilled in stamped/stained concrete to lift height to front porch and driveway. Crew created almost full width crack on stamped/stained concrete sidewalk in front of house, didn't lift the sidewalk to meet driveway, didn't lift apron of driveway to meet garage, put numerous holes in stamped/stained concrete sidewalk and missed cracks on walkout patio. We notified Chris on 03/30/25 of disappointment and requested he come by. Upon arrival he immediately expressed concern with the work. I saved a large piece of the foam used on our project as it didn't feel the same as what Chris showed/advertised on 03/14/25. As suspected, Chris confirmed the foam consistency used was wrong but told us not to worry because they guarantee it for 5 years. How did they not use the right foam? Chris told us during our consultation that Thrasher sets the standard for foam products but left out IF the crew uses the correct consistency (Ugh!) A crew of 1 returned 4/16/25 to repair the areas of concern. Today our once beautiful stamped/stained concrete sidewalk to the front door has thirty 1-inch quarter sized gray spots and a ugly gray crack 30-36" with 1-inch wide filler holding it together. The sidewalk is a rose color, so the gray filler is awful. Ultimate disappointment is neither Chris nor anyone else from the company called or stopped by to check our satisfaction with their final product after incurring so many issues. I have photos to prove my words. If you have a project, research companies, ask lots of questions, get quotes and talk through your project carefully before securing a company to do the work. Read their fine print carefully. Coincidentally, several years ago we used a small company from Emporia KS to lift the same front sidewalk. It took 1 visit to complete the project and all holes were filled using a stain that matched the color of sidewalk. Their work held several years through the numerous droughts we experienced. That owner retired. If you look very closely you may be able to see those old holes but I assure you'll have no problem finding the awful new gray ones. read more

The salesman they sent to my house talked a good game, and they came in with the lowest bid, and I regret choosing them tho waterproof my basement. I was told I would need to move any items in the basement back 5-6' from the walls they would be waterproofing, and that they would hang temporary walls of plastic sheeting so as to contain the concrete dust as they dug up and removed the foundation where they would be installing the drain. They did not hang any plastic sheeting and every square inch of my basement is covered in fine-particulate concrete dust. They also failed to re-install the cover to my sump pump. They completed the waterproofing months ago, and last week I was still cleaning up efflorescence from along the new concrete they placed over the drain - a clear indication that water is still seeping in on the floors (they talk about this on their website.) I regret choosing this company to waterproof my basement and am glad that I did not agree to additional services they recommended to me. The sales pitch is NOT the service you will be receiving - salesmen are not trustworthy. read more

We needed our basement water proofed and a brace on a wall and our garage poly filled. Ian and both crews did a great job explaining what was being done. Crews did a great job! Timely, cleaned up areas, polite. Would recommend! read more

we called for an estimate to raise a short sidewalk. after the estimator looked over everything gave an up front estimate so we scheduled the work and paid for it then. originally scheduled for April but they called and set up another date earlier in fact the crew finished up yesterday they arrived on time was polite and friendly explained everything as they did it and best of all they lifted the sidewalk and front porch. now the house looks happy and the wife is happy Thanks guys you will be recommended to all that ask me read more

Their service-rep-to-customer communication needs to be fixed... Our foundation was bowing, so we got a bid to put bracers in and decided to have them go ahead which was fine. Everything went smoothly. Our bill was paid promptly, and we had no complaints about the work or the upkeep instructions they left. That was a year ago. The problem comes with their communication and the billing department. We had our annual inspection done about a month ago. The rep who came out took all the necessary measurements, sat down to explain them, and then shook my hand and left with no mention of payment. When we had the bracers installed, my husband and I were led to believe the annual inspections were included in the sum we had already paid. (I believe "complementary" was the term used) That is until we started getting phone calls from them saying that our payment was past due. That our bill would be sent to collections. That it was supposed to be paid on the inspection date even though we had no idea we were supposed to pay them anything. Yeah... great customer service right there. The harassment over a $150 "complementary" inspection is enough to make me tell everyone never to use the company. read more