I have experienced fast and friendly service and it's on my way home from work. I do wish they had a pricing list, so I know what the damage will be. Thus far I paid $25 for a dress to be dry cleaned and $7 for a button to be sewn on a men's dress shirt. Both feel a bit on the high side, but no complaints about the work. read more

If I could give zero stars, I would. I pulled up and smoked outside of my car before going in nothing unusual, people smoke cigarettes outside of businesses every day. I hadn't even stepped foot inside yet. When I finally went in, all I wanted to do was return a key fob to someone I know who worked there. Instead, the owner, Nick Tirabassi, was unbelievably rude, waved his hand in my face, and claimed I was "bringing drama" because I had been smoking outside. He even fired the employee on the spot in front of me, blaming me for it, even though I barely knew him and was literally just returning his belongings. The way Nick handled this situation was unprofessional, disrespectful, and hostile. No customer should ever be treated this way. I will never return to 818 Cleaners, and I strongly recommend taking your business elsewhere. read more

818 CLEANERS - Store front - Sewing & Alterations Near Me - West Hills, California

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Stay away price is crazyyyyyy never go back I could not believe that I usually go to the shane cleaners little bit far but always happy this time I decided to go here beca its closer but got surprised read more

We frequently use 818 cleaners. Service is always prompt and courteous. Our items are done professionally with a very quick turnaround

This place is awful. I have had two occasions where their customer service has been terrible. The first time, I took a pair of jeans to be cleaned and when I got around to wearing them again they were a shrunk one and a half sizes at least, from a men's 40 to 36, most notably in the legs. When I took the pants back, the older gentleman that works there refused to honor covering his damages. He then asked me what size is my inseam. I don't know man, let me take out my tape measure and safety pins. After that incident, I stopped going for about a year. Fast forward to Summer of '24, I gave them another chance for things I knew there was no possible way for them to mess up, but I stand corrected. The second incident occurred when I dropped off 10 items very early in the morning, to the same guy that shrunk my pants. He collected them and asked me if I wanted same day pickup, I said yes, and was delighted I could have my garments back in the same day. 5:30pm rolls around and I go pick up my garments to find out their power has been out all day and they are not able to accept cards as a form of payment right now. That's understandable, so I asked if there would be a concession on the SAME DAY PRICE if I picked up my clothes the next day since they were accepting cash only and I didn't have cash nor have I ever paid cash. The heavy set young lady at the front counter said no and was in fact extremely rude and exhibited absolutely no professionalism about the matter. She said she more or less only worked there and didn't set the rules... I got cash from across the street because I'd rather pay them to leave my life than ever do business with this establishment again. STAY AWAY FROM 818 CLEANERS read more

Do not go here. If you want your shirt shrank and then owner accusing you that you washed it at home and tried to trick him like a low life and insulting you that you would do something like this, then this is the place for you. Horrible workmanship and human being. As the song goes: every liar doesn't believe in anyone else. And not any shirt (cause he has done it twice but I didn't complain). This one is a shirt I got as a birthday gift, wore it once on March 12 and dry cleaned after that at his place, took it out and it was the size of a middle schooler. read more

This place is a scam. We are visiting from out of town and used this place because it is near my parents. We were charged 70 dollars for 4 items. We had other family in town who also had bad experiences here in the last few days and were charged unfairly. Will never return here and make sure all of our friends and family in the area know about these crooks read more

Love this place! They open early and are extremely accommodating. They do a great job on all our clothes. Nick the owner is super friendly and will do anything in his power to make his customers happy read more

This place RUINED the buttons to my Chanel cardigan (should've known better to take it there) which was clearly stated on the label to cover before laundering. He even stated they do not read clothing labels. The owner, Nick had the audacity to tell me find new ones on Craigs list. After multiple arguments i threatened to sue and finally he said to file a claim which he didn't submit until I called their insurance company. He didn't realize I was able to find the insurance company name. After couple months I recd the claim amount which was sent to him. but the owner told me I had to give him my cardigan if I wanted the money. You don't avoid trash bc you're scared but bc it's dirty. DO NOT use this business. He takes no accountability for his fault. He treats customers like trash. His wife is nice but in time he will ruin his own business. Shame on you, Nick. read more

I really feel sorry for having to leave such a horrible review to a local small business, but I need to let people know my experience so that the same situation doesn't continue to happen to others like me. I am a stylist and I collect rare and vintage designer garments from all over the globe. I brought in a Craig Green button up with tassels that hang from the garment. I told them when I brought it in, "Be super careful, this is an expensive piece." I came back the next day only to notice that the material on the tassels had all been weathered down to the point where you could see the metal shining through.. I went back to show them the damage they had done on one of my most unique and favorite garments, and they said that the owner "Nick" would call me. He called me and said that he would take responsibility for damaging my garment and pay me, until i told him that it was a $700 button up. He told me that he didn't believe me and that I needed to show him a receipt. First of all, I bought this button up 3 years ago.. I don't have a receipt. Not to mention, I bought it second hand from a seller in Japan. I tried to calmly explain over the phone that he ruined my garment, and he proceeded to argue that, "There's no way it costs that much! You're trying to scam me!" and that, "It's not like you bought it from Nordstrom or something!" As if Nordstrom is the most high end store he could think of.. This clearly shows his lack of knowledge in fashion overall. No Nick, in fact I did not purchase it from Nordstrom because it is a one a kind piece.. He told me that he's been working with clothing for decades and he knows the value of certain items. If that were the case then maybe you'd be able to tell that this item is irreplaceable, and a lot more pricey then something you'd find at Nordstrom.. Then he started looking up random Craig Green button ups from more recent years that were much cheaper, saying that he found the same one online for $300 and I told him I'd love to see that because if that were the case I'd buy that one and resell it for what it's worth! $700!! Haha. I told him to send a picture of the one he found because I knew he was lying, and of course he never sent one picture and kept changing the conversation. Again, I was really trying to keep my cool and explain to this combative man how clothing works but I guess he just didn't want to hear it, so he then hung up on me mid sentence! I called him back and of course he lied about hanging up on me. I know.. comical right? After another good 20 minutes of talking to this man like a child in the most peaceful tone possible, he told me he would give me $300 for what he believed the item was worth. At that point I realized I'm not getting anywhere with this man. I might as well just cut my losses, and leave a yelp review because that's all I can do at this point. Again, I hate to have to leave a review like this but honestly I gotta help protect others in the area around me so that this guy doesn't destroy your garments as well. I've said my piece, go here at your own risk! read more

818 CLEANERS - Hard to get all of the tassels in one picture, but here is the damage. Metal showing through each one and non repairable, thanks Nick! - Sewing & Alterations Near Me - West Hills, California

Ina is the sweetest! I explain in detail each piece of clothing and how I want it to be taken care of and they follow as expected. It is great to have a reliable and respected dry cleaners near me. I have had some of the worst experiences with other cleaners and this one has yet to fail me. Thank you Ina and Nick for the respect you have continued to give me and my family. read more

They do not know what they are doing and have a very low level of customer service with high prices. I am not going back.

818 Cleaners is fast, efficient and reasonably priced. I highly recommend their services. Their pick-up/drop-off services are also extremely reliable. The staff is also wonderfully friendly and expeditious. read more

They have great service and work super quick and efficient . My graduation gown needed to get pressed last minute and they really helped me out and got it done the same day! read more

Have been going to this cleaners now for about 6 years! I love the owners Nick and Marti. They are very friendly and remember their customers. The afternoon clerk, Ina, is also a joy to see when I come to pickup. They took care of all of our soft goods after the Woolsey Fire, doing dropoff and pickup, and did a great job getting the smoke stink out!!! Nick and his team have always worked hard to take care of our clothes, and not ruin them when they know that it's something they can't fix. I've taken hopeless shirts and pants to them before, and they've gotten stains out I thought impossible! And on the other side of the coin, they have taken stained things I've brought in and tested them to see if they could get the stain out, and when they realized they couldn't, they told me and gave the item back. There is a lot to be said about that kind of honesty, because they easily could have just run the clothes fully knowing they couldn't get the stain out and charged me, but they didn't do that. read more

So i went here using a $40 coupon i purchased which said get 120.00 worth of laundry for 40.00 turns out its a coupon booklet and u pretty much use the whole entire booklet to get the max benefit. Its located close to my house they do offer pickup and delivery but there still are some cheaper spots no doubt read more

818 CLEANERS - Storefront - Sewing & Alterations Near Me - West Hills, California

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about 2 years ago this place was much better and now its a disaster! im assuming the owner hired new workers who have no clue what they are doing. And all clothes smell like an old soap. I could do better at home. never coming back again! do not come here! read more

I recently moved to the area and was looking for a new dry cleaner. This place is near my home so I thought this was my best bet. The first time I went, I had something to hem (which I had already pinned myself) and when I got there they wouldn't do it - even though their signage and info says they do alterations. I dropped my cleaning anyway and when I went to get it my sweaters were all hung in the wire hangers which put dents in all the shoulders. I asked them if hey could fold them next time and note on my account to please not hang knits (though I would think this would be general practice) they said they would. Dropped clothes off again, same thing. When I pointed it out I think the owner happened to be there and they steamed it out right there. Okay, thank you. Third time, I picked up my stuff and again last week and same thing. When I showed the girl there and said it puts dents in the shoulders, she said "it's not my fault." Which I thought was an off response to this, but I said "well can I leave it to be fixed?" And she seemed really confused by this and said "I have to ask the owner, can you come back?" and when I said well I just need it steamed out and since it's a mistake on your end can I not have to make another trip? And she then said "okay, I don't need you getting aggressive with me." What? I honestly couldn't believe my ears. This girl had no interest in helping me, not friendly at all, then calls me aggressive for trying to find a solution to this? Honestly, I will never come back here. The owners may be decent people and I am sorry for leaving a bad review because I generally prefer to support small businesses, but please get rid of this employee as she couldn't have cared less about having customers. read more

Very rude and disrespectful man working at the cleaners, who is possibly the owner. My dad is a military vet who politely asked if they have a military discount at this cleaners. The man yelled at my father and told him to go take his business elsewhere. He even Mike's my dad by saying he was in the military too, and big deal it is. I could understand if they don't give discounts, and just say that, don't mock my father and yell at him. He's in his 80s, be respectful to people. read more

818 Cleaners is located at the intersection of Victory Blvd. and Valley Circle Blvd. Every time I come here I'm always greeted by the friendly staff. Ena in particular is always warm and personable. They've always been dependable cleaning my clothes in a timely manner. The only downside is that it's a very small parking lot shared with a handful of other businesses, making parking difficult when the lot is full (which is most of the time). Other than that, I've never had a problem with 818 Cleaners and can't recommend them enough. read more

Very nice staff and they handled my clothes with great care. Quick turnaround. Will be back soon

The worst dry cleaner! Stay away. They ruined 3 of my jackets. One was new, I wore it a couple times only before I brought it there, it was completely destroyed. Never coming back. read more

This place put holes in my $200 dress and then refused to even give me back the $15 I spent for the dry cleaning service. When I went back to complain the owner was convinced that he could steam the holes closed. He did it twice and what a surprised holes are still there. He then preceded to tell me that it's the only way to hang a strapless dress...Well I drape it over the hanger at home and it never falls. I also told him that once the fabric is punctured the hole will gradually get bigger and he told me that's false....it has happened before and I only have worn this dress once and the only reason the fabric is compromised is because they did it. read more

So, I tried to speak to the owner again this morning. The 1st thing he said to me was " you blew this up" you did this , that....things I did not do! He was yelling at me so loudly, he could not even hear or respond to what I was saying. I am afraid to go in there again! I will be donating the comforters and buying new ones.. Clearly, he had no intention of resolving the issue except to get me in the store and continue to verbally assault me. read more

I am not even going to give this establishment one star. they are dishonest and they send a man around to the local neighborhoods offering what he claims is $40 worth of FREE dry cleaning. I would NEVER have signed up & paid for 'coupons' They are misrepresenting themselves and would not make things right when I picked up my clothes !! NEVER EVER use this dry cleaners read more

818 CLEANERS - Sewing & Alterations Near Me - West Hills, California

I just want to give them five star . What ever they claim they do . Great experience Very professional . I pay to get my shirts to make them look good and they do a good job. Highly recomend read more

The owners and staff are great!! They are really friendly and make it a neighborhood feel. If you need it, they do pick up and delivery! They have coupons and monthly specials. They are honest and take care of your items. If you need anything last minute - Done! They have your every need taken care of. If you haven't tried them, definitely stop by! read more

I was a customer for 3 years. I left 9 months when a brand new red jacket came back witH black color spots. I was told i turned it in that way. When I took it to another Dry Cleaners it was confirmed that my jacket was cleaned with other clothing. I don't appreciate the lack oF accountability and deceit. I'm thrilled with my new cleaners. read more

My wife and I love 818 Cleaners! The staff is ALWAYS extremely pleasant and remember you. We recently moved to Thousand Oaks but will still take out cloths there when we can. read more

I went here instead of my regular place because the owner came by our house offering to sell us a coupon discount card. Luckily I didn't fall for it and I didn't buy the discount card but I promised I would give them a try. I took in a large order of my husbands dress shirts to be laundered or dry cleaned. When I went in to pick up the shirts to be dry cleaned were fine but the laundered shirts were all very wrinkly. I had a large order with over 5 shirts to be laundered and they were all wrinkled. Laundering shirts is a basic job and I have been taking my husbands in for years and never has the work been so sloppy. This location is actually more expensive than most of the competition in the area so there is literally no reason I would go back. read more

I have been using 818 cleaners for several years now and had found them to be excellent with a quick turnover. However last week they went above and beyond my expectations and I have to write about it. I had gone out for the evening with some friends wearing a long sundress and my favorite white sweater. Carrying a glass of red wine (you guessed it) my dear friend stumbled and splashed the wine all over my sweater as well as the bottom of my dress. Not holding out much hope I brought both items into the cleaners. After telling me to give them a couple extra days they would try their best to get the stains out. Welllll..... when I came to pick up the items Ena showed me how the stains had been removed after their extra work. I was just sooo happy and appreciative that I had to write this and let everyone know how 818 goes the extra mile (or two) to do a great job. Thank you so very much. read more

So upset with this dry cleaners! I took my formal dress to be dry cleaned there. It has a beaded strand neckline. I pointed it out to the lady that this was very fragile, and to please take great care. When I picked it up the next day, three strands we're missing. The lady was like "oh, well". I asked if they could locate the beads. She stated that they most likely had gone down the drain of the washer. THE WASHER???!!!! I said the dress was fragile!!! "Oh", she says "you should of asked for it to be dry cleaned instead of laundered". I said it was fragile, and showed the beaded neckline to you, and to take great care cleaning this dress, I NEVER asked for it to be laundered. "Oh, Sorry, that will be $15.00 bucks". I have to pay for you ruining my dress? "I'm sure you can find beads to match them" Aaaarrrgggghhh, you have got to be kidding me!! So, I have a useless formal dress that's missing three strands of beads on the neckline because of someone else's incompetence! read more

I took a pair of expensive jeans there to remove a stain and to get the jeans dry cleaned. Much to my dismay when I picked up the jeans, the stain was not only still there, but the area around the stain was discolored. I decided to give them a chance and asked that they fix the problem and they assured me that they could fix it. A couple days later when I picked up the jeans again I see there were multiple areas where the discoloration was apparent. The employee stated it was the style of the jeans and the discoloration was already there. My $200 designer jeans are now ruined. I will be looking for another cleaner and I hope this never happens again! read more

I have been coming to 818 cleaners on Victory and Valley Circle for the past few years, and their service is always excellent. Since they have their plant on premises, your clothes are ready the following day if you need them that soon. Nick, Marti and Ena are all very nice and I look forward to seeing any one of them whenever I go by. They have a new front girl, whose name I can't remember, but she is also very nice and very professional. May they be around for a long time! Griffen Morelock read more

This cleaners is as good as it gets. They're very friendly whenever I come in. They clean everything on-site, so I don't ever have to worry about my shirts going missing like at other cleaners that send them off, and they do a great job at removing tough stains. Plus, it's all done at a very reasonable price. I highly recommend them for both dry-cleaning and laundry. read more

Definitely recommend, this place is great in all ways. Staff is very friendly and welcoming. I am always busy with work, so I know I can rely on them to take care of my clothes and get it done on time. Also they always have coupons, and who doesn't like coupons! read more

This cleaners is A+...they cleaned my couches cushion covers for 50 dollars and it looked brand new. Every year I pay a carpet style cleaning service 250 dollars and it isn't half as clean. They did twenty pounds of fluff and fold when I first moved to the area when we didn't have a washer yet. In one day!!!! It was perfect and folded. They have done multiple rugs and always have my shirts pressed perfectly all the way to the seems. They deliver and are affordable. Customer service is outstanding! I just moved to this area and tried multiple cleaners, 818 is by far the best. Bag drop: drop it at night. It's done the next day for no extra fees.... What?!! That's just awesome my friends. I have been going to same spot in silver lake for 10 years and now I am super pumped to have found 818 here in the 91307!!!!! read more

I have been going here for the past few months, and I am extremely happy with the quality of their service and personal relationship with the customers. I always get greeted with a nice smile and personal greeting by Jessie and the rest of the crew. I highly recommend them. It is good to see that some stores still have that touch. read more

I love and appreciate 818 Cleaners; the owners Nick and Marti, and their Team. They are always so pleasant, provide great and expedient service (aim to please), and their facility is organic-oriented. I'm especially blessed that they are a short distance from my home, too. I thank God for them. Customer Suzanne H. read more

I recently changed my cleaners I was going to for 20 years and am so happy with how 818 cleaners customer service is as well as their prices are better than any other cleaners near me. The young lady in the morning has already remembered my name and I've only been in twice, and the others were on premises and also very aware of what good customer service really means. I highly recommend them read more