1. Roles Cleaners

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    West Hills, CA

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    Roles Cleaners

    4.8 (43 reviews)
    Closed • 9:00 am - 6:00 pm

    Services - Roles Cleaners

    Dry cleaning

    Stain treatment

    Clothing alterations

    Roles Cleaners Photos

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    Recommended Reviews - Roles Cleaners

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    6 months ago

    Rose Cleaners is the best in West Hills! They always give fantastic service and the clothes are always clean!

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    21 days ago

    Super friendly! Love the service. All my cashmere was treated with respect. Will be back for all my dry cleaning needs!

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    28 days ago

    Easy drop off and pickup. Dry cleaning came out great. Really nicely packaged. Friendly staff.

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    9 months ago

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    27 days ago

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    9 months ago

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    8 months ago

    They do a great job and have given me great service at a great value every time. I would recommend them to anyone.

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    9 months ago

    Great communication and turnaround time, ive been utilizing Roles services for 3+ years and the service and quality is the best!

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    7 months ago

    Best cleaner in the area. Fair prices, great work, alterations are great here too!! Amazing customer service!!

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    9 months ago

    IMPECCABLE work on all my garments. Very pleasant, they text you for pick up and greet you by your name! -Kiki

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    9 months ago

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    7 months ago

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    10 months ago

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    9 months ago

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    10 months ago

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    11 months ago

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    2 years ago

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    10 months ago

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    1 year ago

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    11 months ago

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    1 year ago

    The owner is very friendly and accomodating. I highly recommend Roles Cleaners. His very organize and realiable.

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    2 years ago

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    3 years ago

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    5 years ago

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    4 years ago

    Great business. Always reliable and great prices !! Always dry clean my clothes here and no where else

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    6 years ago

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    5 years ago

    This is my favorite cleaners. They are so nice and have gone above and beyond the call of duty when necessary. This busi

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    4 years ago

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    5 years ago

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    4 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    13 years ago

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    12 years ago

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    8 years ago

    Incredibly kind, professional, prompt, and talented. This place is the best. Alterations done here have been excellent.

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    12 years ago

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    10 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Roles Cleaners

    Review Highlights - Roles Cleaners

    “Robert and Ophelia could not be friendlier, more efficient, or more accommodating!”

    Mentioned in 3 reviews

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    Prestige Dry Cleaners & Alteration

    Prestige Dry Cleaners & Alteration

    (320 reviews)

    Woodland Hills

    I had a fantastic experience here! I brought in my jacket needing a fast turnaround for tailoring,…read moreand they did a spectacular job. Not only was the service incredibly quick, but the pricing was also reasonable and fair. The staff was professional, efficient, and welcoming from start to finish. My jacket looks brand new. I will definitely be bringing my clothes back here and highly recommend them to anyone looking for quality dry cleaning and great customer service!

    I've been coming to this alteration shop for a while and have even brought family members here, so…read moreI was genuinely disappointed by this experience. I had a wedding to attend in Mexico and brought my dress in to have it altered. There was a long piece of fabric hanging down the front/middle of the dress that needed to be hemmed, along with the rest of the dress. I paid upfront, and never had an issue with paying their prices because I've been a repeat customer. Unfortunately, when I was in Mexico getting ready for the wedding, I was steaming my dress and a needle that had been left inside the unhemmed piece of fabric went deep into my finger. The needles had apparently been left there to mark how much fabric needed to be removed--approximately six inches. Not only was the needle still in the dress, but that entire piece of fabric had never been hemmed. Because the alteration wasn't completed, I was literally tripping over the fabric throughout the wedding. I ultimately had to throw the fabric over my shoulder and wear the dress that way for the rest of the night, which completely changed the look of the dress I had paid to have altered. I immediately called the shop and explained what happened. Francesca asked me to send pictures and said she would call me back. I sent the pictures and followed up because I was literally on my way to the wedding and wanted to speak with someone before I had to leave. I never received a response. What happened afterward was honestly more upsetting than the alteration itself. I received a voicemail accusing me of basically trying to avoid paying for their work and saying that if I didn't want to pay, I should just say so. This made absolutely no sense because I had already paid upfront. I was also insulted and told that, as a Latina, I was making myself look bad. There were multiple personal insults in the voicemail. I eventually received another voicemail saying I could come get my money back and that, after looking at the pictures, she realized she had confused me with someone else. She explained that she had been very angry that day and had me confused with another customer. I understand that mistakes happen. What I cannot understand or excuse is treating a customer this way, especially a repeat customer who had already paid and was simply trying to address a legitimate problem. Whether she confused me with someone else or not, those things were said directly to me, and I should never have been spoken to that way. I did receive my refund, and at that point I simply wanted to leave the situation behind. I didn't want to sit there listening to excuses--I wanted my money back and to move on. When I went in to get my refund, I was told that she was giving me my money back 'as a favor to me.' I don't consider refunding a customer for work that was not completed--and that resulted in an injury--to be a favor. I consider it the appropriate thing to do. For me, this wasn't just about a missed alteration. I was injured by a needle that was left in my dress, had to deal with an unfinished alteration at a wedding in another country, and then was personally insulted when I tried to bring the issue to their attention. I'm leaving this review because I think customers should know that mistakes can happen, but the way a business handles those mistakes matters just as much. After being a loyal customer and bringing family members here, this experience completely changed my opinion of the business.

    Shane Cleaners - Missing buttons caused by neglect

    Shane Cleaners

    (119 reviews)

    $$

    Woodland Hills

    I've been coming to Shane Cleaners for about 5 months now and I can confidently say I recommend…read morethis place. I've had some pieces dry cleaned and others needed alternations. All times I've been very satisfied with the quality and prices. Plus the customer service has always been great & friendly!

    These people lost my business, since Daisy left this place became messy and who ever is in charge…read moredoesn't know how to do its job. The DELAYS here are TOTALLY UNREASONABLE as I had to wait 3 weeks to clean 3 outdoor pads cover and after 1 month the "owner" Adam (not even sure he is) couldn't even provide me with a timeframe to get my outdoor cushions redone with alteration!!! These people are or on holiday or don't wanna work!! They also asked me to go myself to downtown to get the fabric and do their job because they are too lazy to do so!!! Adam said "oh she already went 2 weeks ago we don't know when she'll go back we don't have a time frame for you" so I had to follow up constantly with Adam to get updated and even when he had updates he was keeping me posted!! Never tell them you are not in a rush because they will take FULL ADVANTAGE of it and will just completely forget about you!! A SHAME! I was a long term customer but they take 1 freaking week to reach out to 1 person on the phone like it was a super complicated thing to do!!! Don't waste your time, not worth it. Bad work ethic, ridiculous delays. Adam also never apologized for the inconvenience he caused with just not knowing if the delay would take 3 other weeks or 6 months! Instead of pushing and managing his employees he ask the customers to do their job!!! Also after being rude and insolent with such attitude with me please see in the screenshots below how patient I have been but after 1 month yes client loose patience therefore your business looses its clientele. NOT WORTH IT save your time money and energy and go ELSEWHERE!

    Roles Cleaners - dryclean - Updated October 2026

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