I went into Jiffy Lube for a mere oil change and came out thankful for so much more! While checking…read morethe engine the team found a huge crack in my motor mount that I was not aware of. I I drive my elderly father out of town for doctor visits and various family visits. If I were to have a major breakdown with him in the car it could be very dangerous with his health. I was shocked to find out this Jiffy Lube has a true mechanic on staff to do multiple engine repairs and services. They located a part and had a new motor mount put on my car within less than 24 hrs. The customer service was exceptional to say the least. They actually ran me home for my appointment the first thing the morning. When I mentioned I hate to be away from home for long periods of time as a caregiver they immediately offered to run me home and come back yo pick me up when the car was ready. I can't speak for all Jiffy Lubes but this one goes above and beyond!

A++++++++++++++ Went in and checked prices for a set of tires for my PT Cruiser. I was told they…read moredidn't have all four in stock, but the could get them here the next day. So I decided to order them as their prices were good and I want to support a local business. I showed up at my apt time and within about 30 or 40 minutes they were done. No extra drama or issues etc. Price was EXACTLY what was quoted to me the day before. I was very happy the tires and the service, The lady at the counter was a pleasure to deal with. *NOTE during heavy road construction throughout the entire downtown New Castle use their back/side entrance off 16th street

Dropped my Jeep off because I had a hole in a hose coming from my power steering pump. It was…read moreleaking pretty bad when I called them. The girl was very pleasant and knowledgeable. So I set my appointment for 930 am to drop it off. Got there and I was in and out in less then 20 mins. They called told me that it was the hose and they was just waiting. Called me back about 445 My Jeep was ready to pick up. I live 8 mins away and the closed at 5pm. They actually waited on me so I could pay them and get the Jeep the same day! What Amazing Customer Service! Location super easy to find Very clean in and outside Staff was very polite Price was very reasonable Wonderful on speed to get my vehicle back. I would recommend this place.

They are amazing!!!! My heat shield was falling off and they fixed it for free. Never been before…read morebut I will use they going forward.

Great service staff. They found a problem with a tire that prevented a dangerous situation…read more Good at tire rotations and oil changes. Free analysis of check engine light. Highly recommend!

Got 2 tires put on the front of my wife's car, I was driving my wife son and 3 month old daughter…read moreto Walmart, noticed an incredibly terrible noise coming from the front end, parked and inspected the lugs to notice all 5 on the drivers side were less than hand loose. The store is currently closed so I have no way of seeing how they intend to rectify the situation at the moment, but I will post an update upon contacting them.

Came in to get tire looked at for a slow leak and rotation. All four tires had damage on the…read moreinside that was fairly bad. They showed me the cause of the damage which was obvious once pointed out. Reason for damage on all four was because of prior rotation. Should have been seen by other business that did the rotation. After talking and pricing several tires they left decision up to me. There was no pressure to buy from them today. After making decision to buy the gentleman that helped me was very honest about which he would purchase. Service was done very quickly and professionally. I would highly recommend New Castle Tire Barn for your tire needs.

Service done 7/13/2026…read more I had 4 brand new tires I provided to be installed and balanced. Tire pressure on all 4 tires was at 44 when checked (idek how or why that would even happen, especially on a Camry?) and did not have any previous shake on it. Got it on 70 and it started to slightly wobble over 65mph. Found out the tires were not balanced correctly. Paid $10.99/tire. Took it to big o tires and they took care of it there, confirmed they did not balance them correctly. And they were able to diagnose another issue and checked my alignment as well, which tire barn did neither. The manager here stated he's the one who balanced them (even though the entire time I waited, he was standing at the counter lol) and that they were done correctly, since he did it of course. Even though he knows he did it correctly, he gave me a refund for the balancing, after I told him I took it somewhere else and had it rebalanced. Just go to big o tires honestly. I've never had an issue with them, I just thought tire barn would be cheaper and it wasn't.

I Love Love's Travel Centers and try to plan my stops for food or fuel at Love's…read more This particular Love's had both a Subway and McDonald's. It was lunchtime so we dined at Subway, gassed up, used the restrooms and headed on. The Love's was a little smaller than some others but was well stocked. The ladies room was clean; the men's room wasn't bad but needed some love.

Worst service and communication skills. Went for an oil change and shocks replaced and they said 45…read moremin. Took 2 hours to get in they did the oil change and was told after 2 more hrs the mechanic for the shocks was 15 min away. Why wouldn't they have said something sooner? Then 2 more hrs later they knew I was getting annoyed and still no mechanic. Evidently they are only certified to do oil filters, oil changes, and tires. Total time there and wasted was 6 hours. Tried charging me for labor that wasn't even done and when I said something they still charged me 1100 dollars. I finally bought the shocks and replaced them myself in the parking lot. What a joke!!! HORRIBLE!!!! DO NOT GO THERE FOR SERVICE ON YOUR TRUCK!! They don't understand that time and loads are money to us drivers and don't respect our profession. Missed my delivery time and worst yet they started talking crap about me being irate because they have no idea how much they cost me today! I'll never stop there again!!!! Screw you love's in Knightstown IN!!!!!!

They did a great job on my CRV!! Kept in touch all the way and the staff are very friendly and…read moreknowledgeable!! I highly recommend them!! S Ludwig, Farmland IN

Highly recommend!! Very professional and excellent workmanship. Wright Way handled everything with…read morethe insurance company and kept us informed.