Very responsive, fair rates, and completed my repair quickly without the upsell. I would definitely…read morerecommend.

I sent a message through Yelp and I got a response from Christina basically writing off my issue…read morelike she had it solved with my description of the problem I'm dealing with by saying I needed a dehumidifier. I then responded saying that I had a dehumidifier that I've been running 24/7 and it hasn't made a difference, and that I would like to have a service technician come out and see what the problem was with the condensation that's been accumulating on my ducting. My messages were left on read and I never heard anything back. This was on 9/8, it's now 9/18, and still haven't gotten a response. Absolutely pathetic customer service. Sorry to have wasted your time trying to give you my business.

I have asthma so when my aprilaire humidifier quit working i needed help asap. Acheson promptly…read morereturned my call and was at my door within an hour and half! Brian was very knowledgeable and had all the necessary parts and he was a super nice guy. I know i will definitely call them for any future issues and i was very pleased with his honesty and fair price. Great job!!

After several attempts to repair my heating and cooling system, the conclusion was to purchase a…read morenew unit. I contacted Acheson Heating and Cooling for a second opinion, and Brian promptly arrived. He professionally diagnosed the issue and was able to repair the system at a fraction of the cost of a new unit. I appreciate Brian's integrity, thorough research and effort in fixing the unit. I highly recommend Brian and intend to continue using his company. Kathleen Phillips

Called for emergency service on a Sunday. An hour later the tech arrived, even though he had to…read morefinish another job first. White Heating kept me informed of his arrival time, and gave me his name. He was polite, and quickly found the problem. He didn't have the part on-hand, and had to special order it. Explained everything to me as he went. BTW, the bad review from Belinda U. makes her sound like a nightmare client, and a fool. The way a temperature sensor works means that setting the house temperature only 1 degree lower will take a long time to adjust. She doesn't actually describe anything being wrong with her furnace/AC. White handled their response to this nutjob very professionally.

As usual, excellent service from Kevin, one of the fine techs from your company. Of course I don't…read morewant to leave out Jen who is always a joy to talk wit. Tom

Had two toilets replaced. Called and received call back quickly. Was able to set up service for…read morethe next day. Dylan's work is excellent, he explains what needs to be done and completes the job in a timely manner. His pricing is very reasonable. Would recommend him 100%. He is our main go to for all our plumbing needs!

From the owner: Off the clock plumbing and heating is a family owned and operated plumbing heating and hvac company…read moreready to meet your home needs.

Scheduled quickly, arrived on time, explained things. Great job and very friendly. Dryer duct…read morecleaned, dryer works much better now.

Utterly disappointed. Chose this company based on their Yelp…read morereviews. The technician (Duane) arrived to clean our ducts on 10/2025. We had previously taken the time to move everything out of the way to provide complete access to the ductwork and make things easier for the tech. Why are we disappointed? - the dust level in our house is much, much worse than prior to service being preformed - upon checking I saw a large amount of debris in the bottom of our ducting - the technician reinstalled a register grill upside down because the duct tin needed tacked up out of the way and he apparently didn't want to bother taking time to do it correctly. - I had to ask about the condition of our ducts prior to the cleaning before he would show me just a one single before photo. I have to wonder if it was actually a photo of our ducting. - I got a negative vibe from the technician from the outset. His demeanor was less than friendly and he didn't talk much. My impression was that he wanted to get in and out as quickly as possible. I felt he was a very poor representative of this company. The work was completed quickly and I can't help but feel we received a "rush job". The dust in our house is much worse than ever and this experience was a complete waste of our $725. We feel like we've been ripped off. Per your response to my review above - Yes it's true that it's been a year since the service was performed. I've been meaning to send a review since last winter. However, because I'm a procrastinator and I sincerely don't like to complain doesn't change anything about my honest, but blunt, statements. The unusual frequency and amount of dusting we now have to do after your service (not to mention shelling out your service fee for sub, substandard work) finally drove me to take this step. Furthermore, explain to me why when I happened to be performing some home maintenance a couple of months ago, I found the thick layer of crud laying on the bottom of our ducting ? It shouldn't be there in that volume. Is your equipment inadequate ? As far as the operable grill reinstalled upside down goes, it was GLARINGLY obvious because it had once been painted except for a strip on the bottom behind the carpeting. That, exceedingly noticeable, contrasting strip was reinstalled up, instead of down, where it's hidden by the carpet nap. (I can send you a photo.) I saw how the tin interfered with the reinstallation and I had to mess around and tack it up out of the way. So I believe the technician didn't want to deal with it and put on upside down instead of, at least, notifying me. And I suggest you speak to your technicians about how they represent your establishment. On the whole, our experience points to some sort of problem with your company. Where that problem lies is up for debate. I initially read all the good reviews regarding your company. I expected at least adequate work to be performed. What we got was, at best, unacceptable. You can speak about all the positive things about your company and your personnel, all I know is what we experienced. Instead of denying everything I said perhaps you should consider it objectively and take it for what it's worth.

I've been using Ted Thompson for maybe a year for regular service of AC & furnace. Even before…read moretheir first visit, Tammy talked me out of paying them for service she knew based on her expertise that I didn't need when I called them to schedule. Rob, the technician I have met, is always friendly and obviously highly competent. Early last night my furnace died in the middle of a spell of sub-freezing temperatures. Rather than calling a 24-hour service, I stuck it out overnight in the house and called Ted Thompson first thing this morning. Rob was out here by 11:30 and had my furnace up and working again in under an hour. Literally a life-saver. I cannot say enough good things about this small but mighty team, but they have my business for life now. FWIW I posted on social media today about how great they are and another complete stranger from the pgh area commented "I know those folks and can confirm. Rob is the best and I could not recommend them enough!!" Strong agree!!

These folks installed my furnace several years ago. Quick, clean and efficient. The owner Tammy is…read moreknowledgeable and customer service oriented. Reasonable pricing and honest service are hallmarks of their business.

I've used John and his team several times at my house and they've always done excellent work…read more Whether it was servicing the furnace and air conditioner, installing a vent in my basement, or replacing my furnace, they were always on time, professional, and just plain nice to deal with. Most recently, I was attempting to change the hose bibb on the side of my house and ended up breaking the pipe. I put in an estimate request on the website and Gretchen called me back almost immediately. They had a plumber working in my neighborhood, Mike, and she dispatched him here right after his previous job. Mike was super friendly and had everything fixed within the hour. In short, I highly recommend John and his team for all of your plumbing and HVAC needs.

I needed a licensed plumber and HVAC technician for my home that is under contract. My system had…read morebeen installed by someone else on a year ago, but deficiencies were found during the inspection. Sureway came to my rescue! They knew my circumstances and that I was in a time crunch basis my contract. Their office staff was so incredibly kind to return my calls. They had me text and email the photos for clarity and this helped expedite service. I don't have the best concept for what these things should cost, but the pricing felt fair. I would absolutely recommend them for your needs.

I had the most horrible experience with HSA and a different contractor so I called these guys. They…read moreoffer a great yearly membership which pretty much covers what the warranty covers so I signed up. One of the services is a furnace inspection. Given that my ac went up a few years ago and my furnace broke down twice in a year I knew I probably needed it. They came out and dude the inspection. They took over 100 pictures and spent over an hour there. Then sat down with me and showed me several options from how to nurse it for a few years, to simple fixes to get better performance, to whole system replacement. Given the struggles and ptsd from my experience I went with whole system replacement. They then had several options for that. They walked me through all of my options and scheduled the job for the very next week. They arrived punctual and performed the job in one day. All of the workers are so nice and just a pleasure to meet. They almost feel like family. They even played with my pups and my birds! For what I got the value is amazing! I will for sure stick with these guys and will tell everyone I know to use them, if I could give them 10 stars I would!!!

Needed a water heater replacement the day after Christmas. Took advantage of my 79-year-old…read moregrandmother, pushed her into signing a contract for a tankless water heater that wouldn't be installed until 3 days later for $7000 total, $3000 up front. Didn't give her other options. Called another place (Mr. Water Heater) that replaced it with the same model 50 gallon we already had, same day, for $1400. The woman we spoke to was APPALLED that they would charge that much. Wahl put that it was an "emergency service" onto the back side of the contract that originally said she had 3 days to reconsider, which waived her right to a full refund, and they kept over a THOUSAND dollars of her money as a "penalty". The penalty amount was not listed anywhere, on the contract or the website. Clearly it wasn't actually emergency service, since they came during business hours on a Friday and couldn't do it until Monday, and someone else was able to put it in same day, not calling it an "emergency", for less than a QUARTER of what they were charging. Essentially stole an elderly woman's money the day after Christmas by feigning urgency and using legal loopholes. Classy. Stay away.

We got a new HVAC system installed and it works very well. My upstairs (2nd Floor) used to be cold…read morein the winter and now it's finally warm and comfortable for once. The A/C is amazing and works very well also. The crew were very professional, knowledgeable and did a clean install. The prices are more than reasonable for the system they installed, it was a Goodman which isn't some generic brand. If you're looking to upgrade definitely get a quote from PGX to compare. They were in the sweet spot in terms of quality and price for our home.

I have used PGX for both AC and furnace replacement. The crews are professional and always on time…read more I recommend them highly! Patrick has a great service and a great product!

Our furnace gave out right at the start of this freezing winter, and we were in a panic. We…read morecontacted several companies for quotes, and Craft Heating and Cooling stood out immediately! Not only did they offer the best price, but the quality of their work and professionalism was unmatched. We received multiple quotes for a new heating and AC system, and the range of prices and options was overwhelming. Craft made the process simple, transparent, and stress-free. They explained everything clearly, offered flexible financing options, and delivered exactly what they promised. The installation was smooth, timely, and done with incredible attention to detail. Our new heating system works perfectly, and we couldn't be happier with the comfort and efficiency it provides. If you're looking for honest pricing, exceptional service, and peace of mind, Craft Heating and Cooling is the company to call. We highly recommend them 100%!

I would strongly advise people to stay away from Crafton Heating and Cooling…read more I spent over $6,000 with this company for a new heating system that was still under warranty when my heat stopped working during freezing winter weather. After several nights without heat, a technician finally came out and diagnosed that two of the heating elements were not turning on. Instead of properly fixing the issue, he bypassed wires to the motor and charged me around $200. As soon as he left, my circuit breaker started tripping repeatedly. When I called them back, instead of correcting the wiring they recommended that I upgrade my breaker to a higher amp. I never had breaker issues before their technician modified the system. Because I still had no heat, I had to buy space heaters just to keep my small home warm, which caused my electric bill to jump to $776. I tried multiple times to speak with a supervisor named Jim, but every time I called I was told he was not available and would call back. Weeks later, I still never received a call. I finally had to hire another HVAC company to fix the problem, and they were shocked by how the system had been wired. If this is how they treat a customer who spent thousands of dollars on a system that was still under warranty, I cannot recommend them to anyone.