Our refrigerator went out on Thanksgiving Day. I placed a ticket with our Home Warranty company that day, figuring we might wait until Monday. I was pleasantly surprised that the day after, our ticket was answered by Seven Star Appliance company. Medhat came, quickly diagnosed the problem, and replaced the bad part within about 20 minutes. read more

UNSAFE, FRAUDULENT AND DANGEROUS. I have a recording of the customer representative screaming at my parents (after their technician took their money and left the appliance broken for worse). My parents were verbally harassed and yelled at for over 10 minutes by the customer support representative Mary. I rarely post reviews, but I can say with unwavering conviction that if my parents were receiving customer support by Mary in person, I would worry about their safety. I have a recorded phone call that I am unable to post on Google, but will figure out a way to post on Reddit and other websites so people know to steer clear from these "technicians" that take money but still leave you with an appliance that is worse off than when you gave it to them and a customer service that screams at you when call them about next steps for remediation. My father met their technician at the site where the washer unit that was malfunctioning was located. The technician stated that the belt had fallen and he placed it back. He took $146 to do this (we had originally been told it was $90). When this information was relayed, the technician said he charged extra "for diagnosing the problem." We got a call stating that the washer was still not fixed by the tenants and now that the lock was not working. Please see first paragraph with our interaction with Mary when we called her saying the problem was still not fixed. I have never heard any one scream the way she did at my parents all because they were trying to understand what the next steps to fix the problem were. When asked if we could speak to her supervisor she said no because they don't work on the weekends and began to scream even more. She then said that she will not provide any services to us and hung up. We didn't know what to do, we were still shocked. We are still just...shocked. read more

These guys are liars and are scamming those with home warranty. They told me I needed a new transmission for my washer and SUPER home warranty approved the work, however, they never came to fix the washer and just told SUPER that they completed the work. read more

My family had a negative experience with this company during this holiday period. $366 later for my recently widowed mother on social security income, the dryer was not fixed and the technician (probably same as owner) was adamant that it was lint. However, we let him know several times that it had just been professionally cleaned in November - just 2 months prior. We had the serviceman return to check the lint (another $100) and he confirmed that all was clear. Thinks the tech may have used cheaper uncertified part that would cause the dryer to heat up and not work. We even video recorded the lint service to show the 7 Star Appliance tech but the lady answering the call says they didn't want to see it. When trying to resolve this issue fairly, the lady who answers the phone kept putting me off at least 3 times then claims I was threatening her. I don't believe I was, just wanted a fair deal. I have had to buy a new dryer after spending $466 with no resolution. I would NOT recommend using this service and my family certainly will not. read more

Did a poor job during diagnosis and seemed like they were not trying to replicate the issue. I could have saved the time and trouble by providing the error codes as I already had them. After he left a new error code came up reflecting an issue with my water supply. What was done to my washer? Also moved around my dryer knocking off the exhaust vent. Would not value service from here again as now I have to fix my water line and exhaust vent. I would have more value diagnosing with my warranty company myself. read more

7-Star Appliance Service - Exhaust vent - Appliances & Repair Near Me - Murphy, Texas

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I've used this company several times, and each experience has been excellent. They consistently provide great service and resolve any issues quickly and professionally. I highly recommend them--I've referred them to others as well, and they've also given very positive feedback. read more

I'm extremely pleased with the service provided by Seven Star Appliance. They were responsive, thorough, and delivered exactly what they promised. A dependable team that truly values their clients. read more

Ray was great, knowledgeable and fast at helping fix Dishwasher, Gas Stove top and also advise on washing machine stink. Thanks for your quick visit. read more

Sam has maintained our appliances for years, including refrigerator, dishwasher, icemaker, and clothes washer, and he is the best service provider we have had. He does great work in a timely fashion, and at a reasonable price. He never recommends or undertakes repair work that is unnecessary. read more

Absolute scam - stay away. Refused to do approved work and stole $65 deposit. 12/9/2023: I reported dishwasher leak to warranty company (Select Home Warranty), who arranged for 7-Star to fix. 7-Star tech arrived, diagnosed a leaking drain hose and requested approval from SHW. Tech was not friendly and interested in just collecting deposit and leaving. He made racist comments about SHW service rep: he couldn't understand their accent, and SHW is bad bc they just hire people from India or China. SHW approved $102.48 for the $15 drain hose. However, 7-Star refused to do the work bc the amount SHW approved is somehow "not enough". Even if true, how is this my problem? I already paid $65 deposit and SHW approved another $102 for a total of $167 for a simple drain hose. They said not enough bc they need to charge another(!) $85 fee to return and actually fix it, $85 for tech's labor, plus the part and taxes = $200+ more. SHW and I attempted to work with Mary from 7-Star numerous times. It has been a week since my dishwasher can't be used and 7-Star refuses to do the work per their agreement with SHW or refund deposit. Customer service is rude and combative. Mary shouldn't interact with customers. Period. She's poorly suited for this job. Every time I call she is yelling, combative, busy, unhelpful, doesn't listen, and then threatens customers for posting their experience. It's not just Mary. Look at other reviews and see how combative and unprofessional the owner is responding to all this negative feedback. 5 star reviews from "Mary" and others with no other reviews or profile to counter all the negative ones. Looks shady. Update 1 (12/15/2023): Mary just called to yell at me for posting this review and threatened to post my personal information. Let's see how that turns out for them. Texas Penal Code 42.074 (unlawful disclosure of residence address or telephone number is a Class B misdemeanor punishable by six months in jail and $2,000 fine). Update 2 (12/15/2023): I went to Home Depot, bought a drain hose for $17, watched 6 min free YouTube video, and fixed the drain hose myself. Don't get scammed by shameless companies charging $65 for an initial fee and demanding another $200+ dollars when you can easily fix it yourself for 1/15 the cost. Response to Owner (12/16/2023): Many lies in owner's response summarized below. I've never spoken to "owner" and this sounds like Angry Mary, office manager). 1. "You have a home warranty company that is denying your repair. It is not our fault that Select HW is refusing to cover the repair." False. They approved $102.48 for the drain hose. You refused bc on top of the $65 deposit I already paid, you wanted another $200+ for this very simple/common repair. 2. "You then called us and asked us to speak to the owner and ask them to do it for free as a favor for you under the deposit from your home warranty." False. I called for the portion of the job (drain hose) that was APPROVED. I never asked for any work for free. Absolute lie. 3. "We did not charge you the 65 dollar deposit fee, that is what Select makes you pay us for the service call fee." False. Agreement signed by your tech lists $65 under "deposit." Whatever you want to call it, I paid it and you stole it. 4. "You told us that if we do not complete the repair that you will leave us a bad review, and we told you to go for it..." False. I never threatened to write a bad review or even tell you what I was going to do. Angry Mary is terrible at her job and should never be allowed to interact with customers. I said I'll try to message owner on Yelp since he is VERY active. I was not able to message the owner. That's when I decided to leave review. 15 mins later, Angry Mary called screaming at me/ threatening to post my personal info. 5. "Our office did not tell you that we will post your personal information, we said that we do not mind uploading a copy of the invoice and crossing out any personal information." False. Angry Mary threatened to post my contract, which had my personal info, and never said anything about "crossing out any personal information." She threatened and intimidated me to remove my review. Unprofessional. 6. "How were we supposed to know that you don't have coverage and that YOUR warranty company will not cover repair?" False. Again, SHW APPROVED the $102.48 repair but you refused. You already had my $65 deposit and you contract with SHW, but refused to do it unless we paid $200+ MORE. 7. "The only scam going on here is between you and your home warranty company." Half true. SHW is a scam. So is 7-Star stealing $65 deposit and demanding $200+ more for a drain hose I fixed for $17. read more

I just have bad experience with this company send by my home warranty and the person who came to see my fridge do nothing seid the United still under factory warranty but he took my $ 75.00 Tell me he will came back to fixed. But I need call samsung I call samsung and seid it was out of warranty I have to pay a samsung tech $372.50 Labor and part to fixed and Tech from 7 star hard to andestenhe English And rude read more

They are the worst appliance repair experience I have ever had. They came out to fix my leaking washer. Two trips and it is still overflowing and they told the warrantee company it was fixed. Do Not Use them they are worthless and their office staff is very rude. Update - their reply to my review is a total lie. After their technician left I ran the washer on super and I watch it overflow, the water did not stop filling. The technician did not test it all the way through the fill process on super setting. The only unethical thing going on is the way they do business. read more

7-Star Appliance Service - This is the washer pan full of water after they left telling me it was fixed. - Appliances & Repair Near Me - Murphy, Texas

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This reason for this low review is strictly for their receptionist's and overall customer service skills - which are zero. I have never, in all my years dealt with anyone as rude as this lady. I'm not even mad that I had to wait for 6 weeks for the part for my stove to come in. Every time I spoke with this woman (Stephen - that's what it sounded like), she was short and cut me off when I was talking like I was bothering her. The very last straw was when the part FINALLY came in and they called to schedule an appointment for the technician to replace it. This lady blew up my phone 5 times within a span of 10 minutes with each call being about 2 minutes apart. Twice she left voice message. Here's the issue - I WAS AT MY COUSIN'S FUNERAL. No courtesy whatsoever that I could have been doing something a little more important than worrying about the stupid stove. That told me is she didn't care about the customer or what I may have had going on. She wanted that appointment scheduled. Horrible! I called her back the next day (when I wasn't angry) and she copped an attitude saying she called me multiple times the day before and wanted to schedule the appointment. I told her I was at a funeral out of town and my husband had other plans and could we schedule it for Monday. She tried to insist that it be scheduled that day. I told her we've already waited 6 weeks and a couple more days wouldn't matter. She said she didn't have the schedule for Monday and I (yes I) would need to call back on Monday to schedule AND SHE HUNG UP ON ME. All this time I woosah'd because I figured she was mean enough to have me waiting another month and a half to have a working oven door. I called to set the appointment and the earliest availability was Wednesday, okay. Then I get a call back that the appointment would be moved up to Tuesday. Okay cool. She called to tell me the technician was on the way. As I began asking how long before they arrived, she cut me off and said "10 minutes". Whew okay. Then when the technicians arrive, I'm masked up and they are not. I asked them to put on masks. The head technician went to the truck to get one. The other placed his mask on and indicated they had already been vaccinated. Apparently they don't know vaccinated people can still contract the virus, they're just less likely to die. Our family is vaccinated as well but I don't want to pass anything to anyone out of selfish carelessness. Words to the owner/management: 1. Receptionist/dispatch lady needs to find a new job or go through some type of customer service training. You can't justify it by saying it's a culture thing or that's just her way of speaking. She's rude and inconsiderate and will cost you business. 2. When you have a part taking longer to come in that you originally states (3 weeks), have your staff reach out to the customer to tell them what's going on. 3. When entering someone's home and they ask your staff to put on a mask, respect that by not trying to justify not having one on. Vaccinated people can contract and transmit covid. We must all work to keep each other safe. 4. I've seen all the rebuttals on previous reviews. I'd advise you to accept this constructive criticism and make the necessary changes to improve your business. A rebuttal to this very honest, non biased review will be forwarded with a complaint to the Home Warranty company who sent you. Update to Response: As I expected, you would provide a negative response to a very real review. So, let's unpack this. And I'll forward to the warranty company. 1. I'm sure the warranty company would rather me force the door open than let a fire inside the oven continue. 2. If a part is back ordered, it is GOOD CUSTOMER SERVICE to keep the customer informed. 3. Again, GOOD CUSTOMER SERVICE would contact the customer. 4. Bullsh!t. I told her I was out of town at a funeral. If she told you otherwise, she lied. Yes, gave her my husband's number to schedule who could not answer. I called her back. That does not excuse her behavior. 5. Completely respected your time so I don't know where this came from. You never addressed the fact that multiple reviews have indicated your receptionist is RUDE! 6. I'll give you that. Apparently I took it the wrong way. Secondly, my husband in a totally separate room! 7. You have no idea what racist is. I didn't degrade her or call her out of her name. I said you can't use it as an excuse since excuses are all you do when receiving honest reviews. She's rude. Period. The only business you will get is from the warranty company because there is no way I'd select you all to perform any services simply because of your receptionist. Good day sir. read more

7-Star Appliance Service - Appliances & Repair Near Me - Murphy, Texas

7 Start Appliance was selected by Select home warranty to come look at our double oven. Tech came and was on the phone with someone else the whole time and said they would have to come back with special tools. (he only needed a Phillips screwdriver). He didn't even remove the display panel and just said oven wouldn't heat up. (We knew that) I later received an email from Select home warranty that the tech couldn't do it because they needed access? Access ? The oven is very accessible!!! Select home warranty refused to send a different company to look at it. Tech could have had a second tech to help if he couldn't and didn't know how to gain access to the panel . Youtube video shows how to. Duh!! read more

Very bad experience with this company. I will not recommend them to anyone. Please stay away from them. Extremely rude. I never had this bad of an experience. They didnt do a proper job for my work order ordered by my waranty company so I wrote a review about my experience online. Front office called and told me they won't come for re-service unless I remove the original review or give a better review. read more

We needed our dishwasher fixed. Called Home Warranty Company, had to wait from Saturday until Monday , but the Appliance Company was in communication and got it fixed in 3 days. They had to order a part. Mike was pleasant and and quick. Thanks for a good job. read more

Kyrillos came out to our home twice to work on our dishwasher; in his first visit he was able to identify all the problems with the machine, ordered the parts, returned and now the machine is running like new. He was very knowledgeable, courteous, informative, and listened to all my complaints about the dishwasher. I would recommend having Kyrillos service your appliances wven if it's not a dishwasher. read more

I only gave them a 1 Star rating because I can't give them Zero. Unacceptable. When "Jaime" came out to fix my overflowing dishwasher, he did not listen to what I said regarding the problem. I tried to demonstrate the issue but he ignored me and did something different. He then claimed that the overflow drain was clogged (even though I have a video of him pulling the drain out in which you can see daylight through the hole). When I asked him why the water level was floing out of the door seals BEFORE it reached the level of the overflow drain, he called me stupid. I told him to get out of my house. He said, "No. You don't disrespect me." I again ordered him out my house and he yelled at me that I was stupid, dirty, and disrespectful. I had to order him out off my property four times before he left. Thirty minutes later, a for a call from Seven Stars asking if they could send another technician out since "Jaime" wasn't able to work on the unit. I told her that I have video of "Jaime" working on the unit and she told me that videoing her staff without their permission was illegal. I told told that I can record anyone I like in my house and she said "I'm going to sue you!" and hung up. Meanwhile, my dishwasher is still leaking. Don't use them. I never will again. read more

7-Star Appliance Service - Appliances & Repair Near Me - Murphy, Texas

I've used Sever Star Appliances on several occasions for my refrigerator and they have always been professional, extremely responsive and on-time. Sam does excellent work and he knows what he is doing. The office staff keeps track of all the details and stays on top of things consistently. I will definitely use this company with any other repairs that I might need. read more

Terrible experience with this company, submitted a warranty claim due to my dryer sparking. Mina responded to the call, inspected the drier and said that the heating element was fused to the drum. Cut to a few days later after he's made his report, and the receptionist/"manager" called to ask when was ok to set up an appointment. I replied that Saturday was the only time i could do it, and she responded by getting argumentative about my choice of day, and that work is only scheduled the day before(great way to run a business, with no warning) and she couldn't force them to work(despite being the "manager"). Another few days later, i find out my claim was denied, because according to the warranty company, the tech said the dryer was running at the time that the sparks happened(this is a lie, it was not running a cycle). so i called SS appliance to ask why this was. all i got from the "manager" was alternating denials, incoherent shrieks and complaints about business costs. The kicker is that i have previously thought well of this company, due to the help provided by the tech(not Mina) on previous visits, but that's been wiped clean by the actions of their "manager", and by their lying tech. Avoid this company like the plague. read more

Please be aware and stay far away from this company. I put in a service request with a warranty company who assigned this company. They came into replace a gasket from one side of the refrigerator and left the box and damaged part-so unprofessional. The other gasket was also damaged but was not replaced. I called and spoke with the manager and was told to email pictures. When discussing the situation with the warranty company, I learned the company lied and said the homeowner is trying to fix a dent on the refrigerator. Stay far away from this company. read more

7 star appliance is not good they came to fix our ice maker and they acame back 3 times the last time they said we were overloading the refrigerator and that is what caused it to fail .. I told the schedule let I was going to ask for another service tech from the warranty company. The scheduler got upset and told me they were going to tell the warranty company that we over load the fridge and the that is why its not making ice .. She was rude and and I would not use them in the future . I know have a problem with my warranty company due to their false truths .. The service tech was nice but obviously he could not. Fix the ice maker . read more

I've had issues with my washer where it would stop working completely intermittently the past two months. I worked with my home warranty company and they synced me up with 7-star appliance and it has been a nightmare. The washer would stop working randomly after filling up with water, the spin cycle and draining never happened, and the main concern is I could smell burning when it would stop. I explained everything in detail to the person who called me over the phone to schedule a time and also the technician who arrived. When the technician arrived days later, it was working fine. The technician spoke to us like we were idiots and said nothing was wrong. I asked what we do next time this happens, and was told to take a video of it and let them know. I asked how I could take a video of a burning smell and he just kept repeating the same thing. I spoke with 7-star over the phone and asked them how we can get to the root cause of this intermittent problem and figure out why it keeps doing this - I was told if it happens again to call them and provide a video. I mentioned I was concerned about the burning smell, and feared it could catch on fire if it was a component internally overheating. She told me its impossible and a washing machine couldn't catch on fire. A week later we had the same problem - I called warranty company and they resent the 7-star technician again and they replaced the failed washing machine switch lid. Everything worked fine. Then another week passed, and we have the problem of the washer stopping again and the burning smell returning. Since the technician left a sticker on our washer with their contact information, I called them back directly and let them know we had the burning smell issue again and it stopped working. They sent a technician out a few hours later, and all of a sudden it works again. I got a call from the person who schedules the calls and she told me to stop wasting their time, and she told me that their technician is wasting his time and gas coming out here for no reason. She told me not to call back, and to call the warranty company and to leave them alone. This company is garbage, they're rude, and they lack true troubleshooting skills to properly diagnose and fix a problem. ************** *****EDIT***** ************** Since you feel the need to make various assumptions, I'll go ahead and reply to each of them. I mentioned to the warranty company, the secretary and the technician we smell a burning smell and it stops working for hours then works again on its own like nothing happened. I told you all this appears to be a motor overheating or something slowly failing and when it cools off it begins working again- we mentioned this before the very first visit. I was assured you guys would be able to figure out the issue and get it fixed. I explained to your secretary that its impossible for me to record a burning smell as proof, and how else can we diagnose the issue other than doing more than staring at the washing machine, which is exactly what your technician did for 20 minutes upon the first visit. Pretty useless if you ask me. Common sense tells you that a burning smell will dissipate after a hour or two - how do you not understand that? I'm not sure where your technician thinks we slam the washer door - I'm not even sure where you get this from. We even explained to your technician that we do not slam the washer door and he ignored us and continued to say not to slam it. It's obvious he ignored every single piece of information we gave him. Not surprising since your secretary and it appears you do as well. This final time, I mentioned again on the phone- we smell the burning smell and the washer stops- your useless technician came back out and did nothing useful again. If you guys don't want customers to contact you directly- don't put your tacky sticker on the appliances you "work on". I never once asked you to replace our washer - I just want it to work reliably. Right now, it doesn't. You failed at your job. It's obvious you guys do not care about customer service and are rude to many other customers by the terrible reviews and defensive replies you come back with on every post. read more

The WORST management. Rude and unprofessional. Or maybe she's the receptionist? My home owners insurance company sent this company to me. My oven and dishwasher were in need of repair. The repair man fixed the dishwasher but left the door with a creak. The oven was never repaired because he was unable and the company was unwilling to pull it out from the wall because they were afraid of scratching our floors. So we went with another company all together and paid full price to have it repaired. The manage called to see if I was able to pull the oven out on my own and I told her no, it's not safe for us to pull it out as it's a gas range and we aren't professionals. So we are going with another company. When I told her about the creak in my dishwasher she accused me of making up the story because I couldn't get my oven repaired! What?! Then she said I needed to call my insurance company again and place another service request and pay another deductible to which I replied I have 30days from the time of service to have you come back out . She hung up on me. Then called me back to YELL at me! Unbelievable!! read more

My washer went out I had called my home warranty and I was assigned the company for the repair. I had to follow up with them and then I asked to have it on a day I am taking off early for another repair at home. I was asking for the Thursday of the following week. In my past experience with them they give a big window of time and show up at the end of it. She said she could fit me in on Saturday 10--3. I wait the 10-3 at about 2:40 I follow up because I have not heard anything from them. She calls the tech and tells me maybe after 4. Mind you I am losing my whole day for this, and they extend the time for a maybe now. I told her that I am losing my day, and she could care less. She had the nerve to blame me for a special appointment, when I was asking for later in the upcoming week. There was no apology, nothing just her blaming me. I understand if the day is busy, but she schedules the work and she should know how long the appointments should take. So, if she has a big repair, don't book me, I didn't even ask for her to come on Saturday, she told me there is availability. She told me she makes the schedule daily not in the future, on a previous call. I don't see how she cannot set it for the upcoming Thursday that I had requested. I believe she knew there was no chance that they would make it and overbooked me to keep me waiting for something she did not intend to fulfill. That or they don't feel it important because they don't make enough on the home warranty work repair contract to even care. Avoid them at all costs, it will cost you your time and your peace. Per the response from the owner: I called you at 2:40 which then prompted you to check the status of my repair time. If there was an issue and they were running late I should of been notified without any action on my part, and by you. If you had the previous knowledge his job prior was taking a longer time. your should of notified me earlier. Then me idly waiting. If I did call you would have not contacted me. I did not ask you to come Saturday you offered it to me . As of the above statement I wanted it this upcoming Thursday. Lastly I WAS TOLD BY THE LADY TO CALL THE COMPANY to request another company to come out, since you could not promise me an exact time after 3:00. Also, that your were not even sure if he would able to come out today. That if I was unhappy i would have to call the company. I ask you to please stop saying false statements of things you told me in our call. SHE DID NOT OFFER TO. The tone from you is I have to deal with it. and i am at your mercy. When I told you I burned my one day off for this , you could care less. That it was my fault. I got no apology from you just a bunch of excuses. Like I said you offered this day to me I did not request it. This has nothing to do with the technician I am sure he does a great job, this is a failure on the person who does the scheduling. She overbooked her time and could not even care the inconvenience she causes to the actual end customer. I have told the warranty company all the occurred, and they felt I was well within my right to cancel you. They also noted my complaint about your ridiculous service time window. Most have a three hour window, not five. But i guess in my case you could not even accommodate that. Look at the owners name in the response, I dealt with woman who scheduled me and I have had no contact with the actual owner listed here in my interaction with the company. read more

My fridge only had ice build up. Technician understood that, but said it need entire fan/parts to be replaced and will let me know price later. Same evening they called and gave $300 quote and said ordered the part and will be ready for install next day. They come next day, don't change any part . They said the replaced small thermostat and charged me $220. I doubted them from beginning, and proved they rip off with 300% more charges than required . read more

Never ever call this company to fix your appliances. I wish I should looked up on them before I hire them to fix my dishwasher. I had an issue with dishwasher in one of my rental property and I have called these guys for help. They have quoted $69.95 for service/ diagnose the problem when I scheduled service call. They have offered 10% discount because I was first time customer and I was referred by a friend. They have called 10 minutes before technician showed up at the property to confirm the appointment and never updated me about their diagnosis. I have waited until evening called them to find out the diagnosis. The lady who picked up the phone mentioned that the dishwasher needs power reset and technician reset the power and it is fine now. I have asked her to send me the invoice. The lady send me the invoice on following day for $95. I was caught by surprise by looking at the invoice. I was hoping that they would send me the invoice for service call which is $69.95 with 10% discount as they have promised, but they have send me invoice for $95(Attached). I have called her back and asked why it is $95. She said it is $69.95 Plus tax.. I believe there is no service tax in Texas for appliance repair. Even if there is service tax, it is not 35 % tax on appliance repair. I am not sure how she come up $95, but she is insisting I should pay $95 for the service. I was pretty disappointed and regret for hiring them at that point. I have requested the lady to fix the invoice and send me updated copy before I disconnect the phone with her. She kept on calling after that on my cell phone and leaving voice messages saying they will open up a lean on my property and send lawyer notice. I have got 10 call in two hours threatening me that they will file lean on my house. I have replied her that you don't need to hire a lawyer or file a lean on my house if you send me correct invoice as we agreed. I will be happy to pay if you send me corrected invoice. She finally changed the invoice to $75 and send me copy. I have scheduled bill payer from my back right after I got the invoice. Sorry for the long review. It is my first online review and I took some time to write this review. It is not worth your time to deal with these people. I am professional realtor and I fairly have good understanding on property mechanical leans and I was not intimidated by their threats, but I would not recommend their services and it is not worth your time. read more

Absolutely horrible customer service I've been going around around with them for over two weeks and unfortunately the gal on the phone is always snippety and mean I finally told her that she's not gonna talk to me that way and she just started acting crazy unfortunately they are recommended through a home warranty company and I'm stuck with them until I file a formal complaint but I'm already into the process with them and I'm about to cancel. They refused to get a supervisor or owner on the line. And this would be my fourth call out to the house and yet my dishwasher is still not fixed which by the way is only one-year-old and a LG read more

Just now before typing this, I read the other reviews and it seems they've had the same terrible customer service experience I just did. They sent a technician to my home that is claiming my washing machine stopped working more than a month ago (right before my coverage started), when in fact, it stopped working a few days ago. They are accusing me of lying and saying that I've been with a broken washing machine for over a month. This is insane. When I called the office, the woman was rude, unprofessional, and yelling at me. She was backing the lies of the technician and eventually hung up on me. This company does not deserve being in business if they operate like this. Please spare yourself. read more

********Run******^^ Never again! Repairman came out. Water pooling in bottom of refrigerator. Said bearing in fan going out stated on invoice. Stated he would order part and return when it came in. Didn't repair anything. Not coming back. Eager to take money to come out but not repair. read more

I have been using 7-Star Appliance for many years. I trust them completely with all my small appliance repairs. They are always prompt, professional, friendly and knowledgeable. I have also purchased a washer & dryer from them and feel they give me the best prices. Sam went out of his way to find me the dryer I wanted. Thank you so much Sam and 7-Star! read more

Everything is your fault "you did this! You did that!" I'm trying to explain what the problem was and I got no where. The terrible communication between the man and his receptionist was unbelievable! SHE WAS THE RUDEST CUSTOMER REPRESENTATIVE I've ever dealt with in my life! If I were you I would look at another company to come fix your appliances. I couldn't get a word in because he already knew what the problem was and when he "fixed" it wasn't even the problem. Just overall a terrible experience. Putting words in my mouth so he could tell our landlord it was us and not them UPDATE: TWO WEEKS LATER GUESS WHAT OUR FRIDGE IS BROKE AGAIN! This place is a joke please save your money and save yourself time, money, AND TROUBLE DEALING WITH THAT RUDE RECEPTIONIST. Her alone needs to have go review a CUSTOMER SERVICE CLASS! read more

Very bad experience with this company - would not use them for any service. We were having problems with the built-in microwave in our rental home. The landlord called her home warranty company and they sent out a technician from Seven Star Appliance. The technician looked at it and then said we had to hit the button that opens the microwave on the left side and manually open the door at the top on the right hand side. This did not work and they then sent out the same technician again (Medhat) and he said the door was bent and needed to be replaced. It was not bent and was fixed by another service company in a matter of minutes (see below).Also, when I called Seven Star the receptionist was very rude. The landlord then called the microwave maker and a technician came out from Grayson Collin Appliance. He advised the door was not bent and fixed the microwave in a matter of minutes. All he did was make adjustments to the door lever and switch holder. Has been working fine ever since. read more

If can give 0 or negative star I will give. Not professional, lier, no responsive. Call me back but Never. Special the owner. Beware!!! They should change their name to 'ZERO STAR'!!! read more

Very rude and combative owner. The worst customer service I have ever experienced. I wasn't expecting anything, but wanted to just tell them that I had an issue. They are only in business because they have a contract with home warranty companies and are purely a transactional business. read more

Awful customer service - technician misdiagnosed problem and promised to return if he was wrong. He was wrong, and never returned.

Our refrigerator was down. 7-Star Appliance came over the day we called them, replaced the part (that they had in inventory), and had the refrigerator running that day. The refrigerator has gone down a couple other times. Those times with the other service providers, we had to wait more than 1 day for the company to come see the problem, and then wait 3-4 days for the part to arrive, and then another day to install the part. Going 5 days without a refrigerator stinks. So, we are so happy that 7-Star was able to diagnose, fix, and resolve this issue within 12 hours!!! read more

They were contracted by my warranty company to repair my washing machine. They did a good job of communicating the time when the repair person would arrive and he called when he was on his way. Got here in a timely fashion and assessed the problem. Overall my washing machine had bit the dust but the repair person did a great job of patching it up for a few more washes until I replace it. Overall a solid experience and good company read more

I called to follow up on a service call. And could not get past the horrible receptionist who had really bad telephone manners and English. Then she started to holler at me because her lack of skills. Probably won't use them again. A couple hours later the same lady called me back with her bad attitude fussing at me because I posted about her. And said she was not going to send any one out to service my appliance. She said I was lying. Why did she get upset then. Just posting my experience. I don't ever want to hear from this company Again. read more

Had a great experience with Seven Star Appliance getting my washing machine fixed. It needed a part, which they ordered and installed - now it works better than it did before. The communication from the dispatcher put it over the top for me, she kept in contact the whole time. It felt like my washing machine was important to them to get it done quickly and correctly. The service technician was on time and professional and did the job right. Am keeping their card to use again. read more