I tried to redeem 1500 points via the 7-11 app on mini tacos at 7-11 at Sweetwater Village. I was told there were no mini tacos in the store. I then tried to redeem the points for a slice of pizza. The cashier deducted another 1500 points. Several times during this experience, the cashier attempted to charge me for combo meals that I did not want to purchase. I explained I was not trying to pay for anything, but to get my points reimbursed.
I asked several times if there was another employee I could speak with and I was ignored- more than ignored, really- treated rudely.
At one point, I considered there may be a language barrier, so I asked another customer for translation from English to Spanish to accommodate the cashier. The cashier and the customer spoke Spanish to each other then laughed at me. After, a delivery driver walked in and spoke English to the cashier, to which she responded in English. She then deducted more points from my account and told me "you don't want to eat pizza. It's bad for you and has gluten".
At the end of the interaction, I asked for the manager's phone number and was given a bogus number of 737-5434.
This was one of the most bazaar interactions I have ever had. I've attempted to contact the store, but the phone number listed online does not work. read more