What I'd expect from a Starbucks. Interesting layout with seating upstairs (no elevator) and limited seating. Order area was very large and I thought I got something quick, grande dark roast with a slice of pumpkin bread. Took close to 5 min for both to come out. Despite only one order after mine in store. The people behind me got their drinks before mine were had to be made. Coffee was fine as well as the pumpkin bread. read more

Starbucks - Coffee & Tea Near Me - Austin, Texas

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Just a little way to treat one's self in the middle of your workday. This location is great with outdoor and upstairs seating. Service has been excellent here with smiling faces. Always novelty in the application to get you excited about latest treats and sweets. Their prices don't make me too happy... but that's nothing this local location can control. read more

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Never usually go to Starbucks because I don't ever drink coffee and when I'm with people who do drink coffee, usually supporting small, local businesses since there are so many of them in Austin that make good coffee. This Starbucks however is about a 2 min drive (maybe less) from my house, and super convenient when you need a quick pick-me-up. My boyfriend flew back from South Africa a couple days ago and was feeling super jet lag so I offered to take him to Starbucks for a lil drink, and experience was seamless. Quick drive through, super good drinks, and very friendly people. Definitely recommend! read more

Awesome service and drinks! Lovely aroma of coffee beans, 1# place to study! My family is a die hard fan. read more

Starbucks - Starbucks drink - Coffee & Tea Near Me - Austin, Texas

My family and I stopped by Starbucks while driving around Austin looking at Christmas lights. My husband and I decided to share a Tall Strawberry Crème Frappuchino. It's a blended beverage that has milk, whipped cream, strawberry and syrup. The beverage was good. It was super sweet at the bottom where all of the syrup was but when mixed up it tasted better. Overall the drive thru was easy. The service was good and the drink was sweet. I'd be willing to try other drinks. read more

Starbucks - Tall Strawberry Crème Frappuchino - Coffee & Tea Near Me - Austin, Texas

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Came here on Saturday around 8am and ordered a Double Smoked Breakfast Sandwich. Mind you, there was no other people in the store at the time. Sat and waited for over 20 minutes and still didn't get our one sandwich. I told Katie that we had been waiting for over 20 minutes and wanted to make sure our order didn't get lost in translation. She proceeded to tell me they were just super busy and backed up and our order will be out shortly. She was no help at all. We waited another 10 minutes until we asked another employee named Sam. We asked Sam if our order had been lost, as we had been waiting for over 20 minutes. Again, we were given a super generic response. He proceeded to tell me they were just super busy and backed up and our order will be out shortly. At this point I was ready to walk out. Why didn't any of these employees actually look into our order to see what was going on? Finally, Sam put two braincells together and walked over with his tablet to tell us that we had been waiting for over 27 minutes (tried to tell you that), and it looks like someone had closed out our order without actually making it for us. I do not recommend this Starbucks. The employees here are super dismissive, and it felt like they cared more about online orders and drive thru than the in-person customers. What a bummer because their upstairs seating is so nice. Horrible customer service. read more

How do you run out of pumpkin spiced latte on Christmas Eve day for the season ????!!! Poor planning ! :(

I don't frequent Starbucks as much as I used to, but this location is close to my parents' house so I sometimes find myself picking up coffee for the road when I'm driving back to Houston. I typically go through the drive thru. The line can be long sometimes, but they seem to do a decent job of getting the orders out. On my past visit, there was only one car in front of me so it didn't take long to get my drink. The staff is always friendly and some of the baristas provide great customer service. On my last visit, I ordered the Iced Apple Crisp Oatmilk Macchiato (seasonal drink). The barista at the window said that most people either really like it or they don't. She told me to taste it before I drove off to see if I liked it and said I could order something else if I didn't want it. That was really sweet of her. The first sip was kind of bitter and wasn't great, but I told her that I would keep it. The sweetness from the apple syrup was at the bottom. Unfortunately I didn't get a straw so I couldn't stir the macchiato. I guess if I were to order it again, I would order it "upside down" so that the sweetness is at the top of the drink. On a different visit a few years ago, I ordered a breakfast sandwich. One of the baristas had asked me if I had tried it with their avocado spread. I told her I had not. She went and grabbed one for me free of charge. So sweet! I've only been inside the store a couple of times to pick up a mobile order. I've never sat down in the store. It is two stories (which I honestly didn't realize for a couple of years lol), so if you can't find a table downstairs, check on the second floor. I'm going to be honest...Summer Moon is down the street, so I can't blame you if you skip over Starbucks for the Moon Milk. That's typically what I do lol. But if you need some Starbucks, this location is pretty decent. read more

Starbucks - Grande Iced Apple Crisp Oatmilk Macchiato - Coffee & Tea Near Me - Austin, Texas

Super friendly staff, quick service, and the space had a great vibe -- I'll definitely be coming back again soon to try more of the menu.

This is my neighborhood Starbucks and after several visits over the years, they have never gotten my order wrong. Every employee I've encountered has been incredibly nice too. I love treating myself to a vanilla latte and danish about once a month and they are always good! read more

I don't frequent this location much since I pass 2 other locations on the way to work, however, I happened to stop here on Thursday. The drive-thru was fast, of course, it was about 6am. The woman at the window was friendly. Here's the problem, there was SO much ice in my grande drink. I couldn't believe how packed it was with ice. I finished the drink faster than I usually do. The next day, I stopped at my favorite location on Slaughter and ordered the exact same drink and size...way better ice to drink ratio. I'm not sure if it was the person making the drink or the escarpment location but you are getting less for your money at this location. read more

If I could get zero stars I would. This is one of the worst locations in all of Austin. Especially for people who deliver food for a living. Stay away! read more

I'm writing about good customer service here today. I didn't catch his name...but when I walked in and checked the mobile orders a nice guy came over and asked my name. He immediately went over..:found my cup/order and made it for me! He even made a pup cup for my doggo who was waiting in the car! read more

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Manager went out of her way to rectify situation where I received unsweetened matcha. Thank you for being so awesome and not charging me and calming me down! read more

I've been struggling to find a coffee shop I can sit and do some work and read in south Austin. This Starbucks honestly exceeded my expectations. There's a nice spot tucked away upstairs where you can read and enjoy your coffee. My go to is just the nitro cold brew.. it's fast and smooth. Order ahead online if you don't want to wait as they are quite busy at all times. read more

Always great service and a pleasant smile. My order is always right, food always warm and given with a smile.

Normally they make it great but lately they have been putting way too much milk in my shaken espresso, it's practically a latte?? And I ask for no classic and today they put classic in it. Very unhappy with them lately. read more

8/21/2020- nice staff at the drive thru this Friday at 1100. He was friendly and made great conversation with me as I waited on my Star drink. Open during covid for drive-thru and takeout. Always a popular place and the line is long, but friendly staff made up for it this time. 10/31/19- it's a chilly morning and I get up early to go get a hot chocolate around 6:30am. There are always new people it seems like working every week. I get my hot chocolate with no sleeve and I take a sip and it's just hot milk. I'm very disappointed. This place is right around the corner from us and I'm sad to say I may no longer come to this location. There is one right next to my work. Very busy and slow! Pretty loud inside and can never find any seating or parking. Honestly there is no beat time to visit to beat the rush. read more

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Just picked up a grande brown sugar shaken espresso and asked for sweet cream cold foam and they added it to the screen and charged me $8 for the entire drink which isn't the issue, the issue was when I got to the front and I paid and they handed my drink and it didn't have either of the add ons that were on the screen and I corrected her nicely and she wasn't rude but proceeded to charge me an extra $2 for something that was already added to the price in the first place. Really annoying. read more

Super snarky young gal at the drive thru line. She was rude- toned even at the intercom, but even more so as we picked up the drinks. I am a good tipper and ALWAYS TIP well at Starbucks because my brother is a barista. However, I feel bad for the people who made our drinks because I retracted the tip, due to the blonde girl at the payment window. She looked at me like I was stupid when we was using Apple Pay, (as she is clearly a millennial/z gen youth) getting irritated that she perceived I was not using my Apple Pay correctly. read more

Seemingly always out of the basics. Never sleeve or double cup hot drinks. Nightmare pickup area right next to the only trash/station with napkins/tops/etc. Robot employees that don't help and avoid you. Thought I noticed improvements but right back to avoiding the neighborhood store... read more

Store was super busy this afternoon, stood and waited for my dash order as in shop was flying out.... Proceeded to walk to the front counter to ask the other lady for help(no one at register) she proceeded to tell me to go back where I just was and I'll be helped... as a former manager of starbucks at AUS this customer service was very rude. read more

AMAZING!!! the workers are absolutely lovely !!! Make the food with heart and are passionate about their job!

Expect 25-30 minutes wait time for a simple drink. One (sometimes even 2) drinks will be ready (out of 4 items per the order). Store manager stated that will make refund "directly to the app". As a matter of fact - there was no refund. This experience actually is not a one time, but rather very consistent with this Starbucks location. read more

Starbucks - Coffee - Coffee & Tea Near Me - Austin, Texas

After closing for a remodeling job this location is now open for business and what a great job they did. Both the inside and outside was freshen up where the first floor was reorganized. The upstairs was changed to have a new look and a mural makes it look like a scene from Avatar. It seems like everyone including the baristas love the improvements. The mobile orders have been speeded up and new area to pick up the orders. The drinks and food options are the same. read more

Starbucks - Green Roof! - Coffee & Tea Near Me - Austin, Texas

This is a very unique Starbucks location. I had never seen a two story Starbucks before and I assume that's pretty rare. They seem very eco friendly here. I just went in for a bottle of water, but they didn't have and cold ones at the time (not surprised - it was a really hot day) but I'm glad I went inside and checked it out. read more

Starbucks - Coffee & Tea Near Me - Austin, Texas

Super duper friendly staffs. Drive thru take a lil long, but that's like most of Starbuck's. I tried many teas, coffees from here.. all of them were wonderfully made! I always drink my top favorite winter seasonal drink, the chestnut praline latte, this place far best. read more

Makes the best drinks out of all the Starbucks around me! My sister is so picky and never likes her coffee but loves everything she's gotten here. They have incredible timing yet still manage to get our drinks ready in record time! 100% recommend if this place is around you it is so much better than every other store. read more

Starbucks - Upstairs - Coffee & Tea Near Me - Austin, Texas

I've always received great customer service whether through the drive thru or inside. The wait is always reasonable. I've never had an error with my drinks. I usually leave smiling after my encounter with the staff. I've been helped by Alex in the drive thru a few times and he is always very friendly and pleasant to deal with! read more

I like Starbucks, but their sizes are getting kind of ridiculous. We usually order iced ventis. Remove the ice and you have a half filled cup. This morning we ordered 2 with ice and 2 without and the ones without weren't even half full. read more

This location has become so popular that it is actually difficult at times to get an order. The trick is to go by during off rush periods. The coffee is good, and I mean good. The workers are very friendly, but harried due to the flocks of folks. The drive up is slow and dangerous due to the traffic pattern. That is not their fault. The best thing to do is to use your app to order ahead and then park and go in and retrieve. The exit is also a trying experience, so keep your eyes pealed for people pulling out. Go slow. This is not my favorite Starbucks due to the traffic patterns, but the nice people working there and the quality of the product do make it a contender! read more

This is literally the dirtiest starbucks I have been in. I got here at 7 am, you would think the tables would be clean. There is literally crumbs or old liquid on every table. The floors have not been swept or mopped. Hair on the stairs. I would think since I'm paying $5.90 for a coffee the atmosphere would be clean.. read more

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Quaint outside patio area and spacious seating upstairs. Quiet location so ideal spot to study or get work done. read more

Starbucks - Patio area - Coffee & Tea Near Me - Austin, Texas

The worst Starbucks in Austin, in Texas, in America, IN THE WORLD. I've been to this location a 1/2 dozen times or so since it's convenient when I'm in the area but I'll drink muddy water before I ever set foot in this location again. Here is my beef with this location in general. 1) If you walk in, they make you wait behind orders for the drive through and mobile orders - I waste more time waiting here than any other coffee house. 2) The drinks are inconsistent - sometimes on the sweet side, sometimes missing any flavor. 3) The location is FILTHY - I never see anyone cleaning the tables, the trash is always overflowing, etc. 4) Except for one or two people, the staff here is aloof. The final straw was today when all I ordered was a tall carmel mochiatto (sp) and after the barista with RBF fixed the drinks for the two people BEHIND me in line I asked "where's my drink?". Uhhh - I am pretty sure based on watching her make drinks mine went to the drive through based on the order of things. They asked me again what I ordered, made it and then .... her ya go, kiss my a@@, thank you, sorry bout that .... NOTHING. I got news for Howard Shultz who is "thinking" of running for President in 2020. I wouldn't brag about Starbucks because the chain is going to hell! read more

Oscar has to be the worst person I've met in a customer service. After receiving my order that was made incorrectly he told me there was nothing he could do about it and just gave me the ingredients in a cup and told me to make it. Ended up calling customer service who made everything right. But as long as Oscar is here I won't be coming to this location again. read more

For the drinks, it's Starbucks. You get what you order just like most other locations. So for that they get 5 stars! The wait in the morning is absolutely nuts. I've worked at a Starbucks drive thru before so I know ever if the line is long you can get the cars through pretty quick. This location seems to always take longer than most. The employees are always very friendly and the store is clean. They also have an upper area for seating which is nice if want to hang out or work on your laptop for a while! read more

Starbucks - Grande Starbucks double shot! - Coffee & Tea Near Me - Austin, Texas

I usually have good experiences here, but recently they have been under my expectations. I ordered a Venti and I would assume to expect a filled Venti, but this is what I end up with. Already not having a great day or else I probably wouldn't be writing a petty review. Maybe fill up your cups to the given size Starbucks. read more

Starbucks - Venti Iced Shaken Espresso - Coffee & Tea Near Me - Austin, Texas

The service here is so awful and I don't understand why. I come about once a week since I work in the area and my order is always rung up incorrectly. I don't even bother correcting them b/c I don't think they hear me and I have to go. I give 2 stars for convenience and selection but the consistency is definitely not here. read more

Great place to meet but it is small.. Recently remodeled but it is still lacks enough seating... Often times no seats / tables are available to work or socialize / meet. Really noisy.. Since there are not sound dampening applied to three interior, and it is two stories with an exposed metal roof, the sounds bounce around a lot...even with a premium active noise canceling headset on, you still hear the coffee machines and general noise echoing inside. So why 4 stars? The people there... They are friendly, fun and work hard for you. The people make it a nice place to visit for coffee if you can find a seat :) read more

This morning on 9/26/20 @0630 I stopped by and asked for my favorite morning latte and realized my debit card was missing and I panicked and felt so terrible. TheY gave me my free drink and wished me luck on finding my card. I felt so terrible I told them I can download the app and maybe be able to transfer money and they told me Not necessary. They really helped ease the panic and embarrassment. Thank you guys read more