Please do not go here the customer service is so horrible. I was trying to buy an e cigarette and wanted to know if I had to buy the cartridge separately or if it comes ready to smoke the guy behind the counter said I don't know just buy it or leave he was unbelievably rude to me for no reason. read more

Horrible experience agressive counter person Although I asked for the manager , he did nothing. I contacted corporate and they said I would be contacted by the owner and no contact has been made. Questionable business practices read more

Do not shop here!!!! Do not shop here!!! They are using a credit card reader to steal your card info. They first ping your card for $1 and then if you don't cancel your card they come back and hit the card for $100. Well I cancelled as soon as I saw the $100 charge. I went back to the store and told them straight up that their employees/store are stealing credit card info, I even tried pulling apart their card reader to see if the fake reader was attached. The two people working got really pissed, especially the manager when I confronted him. I am calling 7-11 Corporate and will file a complaint. read more

Basically, if you don't mind being in close proximity to customers who don't wear a face covering indoors during a worsening pandemic, this is your place. They have "mask required" signage on the entrance doors, but clearly don't enforce mask wearing. I walked in and almost immediately noticed a customer with no mask on (not even a half-assed mask with their nose hanging out). Just NO MASK! On top of that, the employees don't correctly wear their face coverings either, and as mentioned here in the reviews, are almost always too preoccupied with their phones to provide adequate customer service. Obviously, this is just a 7-eleven which are a dime a dozen. But not enforcing COVID precautions during a pandemic is a major problem, so I'll just be going elsewhere for my hot Cheetos and slurpees lol. read more

Be careful. Take friends and don't come here alone. Clerk said he couldn't accept my valid out of state ID and had another dude offer to pay for my goods trying to exchange for illegal inappropriate things. I could have been in serious danger but luckily someone from my party showed up to check on me. Absolutely terrifying. read more

I liked this 7-Eleven until one employee (maybe he's new or only works on occasion) is super rude to customers checking out. Always mumbling into his AirPods and then gets frustrated and rolls his eyes when he's gotta slightly reach to scan an item. The most annoying thing is he won't let you checkout unless you enter your phone number and subscribe for some calling list. Dude trying to act like this is some New York bodega or something. Got all pissed that I pushed the "dont subscribe" button before he could reach around the console and click "agree". I don't like give a generally decent place a low review for one employee but this guys is doing some shady stuff. read more

I am a huge fan of 7 Eleven in general. Maybe it's a New Jersey thing - and my general love of late night convenience stores - but I have always been satisfied with every one of my 7 Eleven visits. No matter whether it was in Boston or California or anywhere in between - they've just always pulled through. I totally agree with Kris and have to give extra props to this specific store. I've been to this particular 7 Eleven twice now, and both times the service was friendly, genuine and extremely helpful. When I've needed money for tolls - their ATM has delivered. When I needed to stop by here for ice before the event today - they delivered. Literally as well. One of the kind guys behind the counter - helped me lug a huge 6 ice packet (containing 6 heavy smaller ice packets) out to the car. Plus as a novice to driving - the large - always fairly empty parking at this particular 7 Eleven location pushes it to the top of my 7 Eleven list, being that it's easy to navigate in and out of - and feels safe. Nice staff + amazing parking = a 7-11 worth going out of my way for. Trust. read more

if i could put 0 stars i would. the people who work at this 7/11 are the rudest workers i have ever come in contact with. they always have an attitude for no reason. not to mention they have a fake card reader and steal card numbers. this is the worst 711 i have ever been to. read more

Seriously check your change before you leave the counter ! These guys are Notorious for short changing people . It might only be by 10 or 15 cents .. maybe just a penny . But those little amounts add up ..and it's half of your job to count ..why are you making me count ? Although it's pretty obvious when your total is $3.09 you hand him five dollars and he hands you back $1.75 So lame .. read more

Duuuuuudes. Also, dudettes; this place is awful. Depressing. Dirty. The new staff here are really abrasive and really mean. Granted, I'm sure they're over dealing with people on drugs, but when people not on drugs try to give you money- take the money and acknowledge that we're in your store! I just came here for water and I feel like crying. I won't cry, I'm being dramatic. read more

The cashier is really rude and just said "wtf" when I asked him where is the slurpee cup lid. He is a Mexican and he keeps staring at me when I left the parking lot. The owner needs to know this and talk to him. read more

Great customer service ? Hardly " Roop" is rude and obviously hates his life. I get it, helping people buy lottery tickets is rough lol Get the slurpee out of yo azz please. read more

They have the worst customer service ever. Place is really messy. I don't recommend it. 2 little boys ringing me up for a bennie, but did not want me to try it. why put it there but no intention to sell it. Rude people. read more

After a fun-filled night at the Mayflower... my friends and I felt the need to drop in for a super late night hot dog, nachos, snack fix.... ohhh and a fix we got! I got a Spicy Bite (hot dog), nachos with TONS of chili and cheese, and another 1/4 hot dog as the topper. Wow... what a great night cap with good 'ol friends. The guys inside were really cool.... not the chattiest, but they'd prepare the hot dogs for us, hand them to us, trusting that we wouldn't run out with them, and let us put whatever toppings we wanted. We just spent the next hour outside sobering up and enjoying our food, spending time with each other... sorta catching up. What a great night... 7-Eleven... thank you for being open so late.. =P read more

This area reminds me of a Bobby Womack song, particularlly one called " Across 110th street" 2 1/2 stars. This are of SR is.... I know I need to put this delicately....kind of ghetto. Sorry... from the customers that were walking in and out that looked homeless to the strange man who kept staring at me outside while he counted his change and talked to his invisible friend. So the store is not located in the best of areas, the parking lot is small. I only stopped in there for one item which was reasonably priced . I wont really say anything about Customer service since it was okay, not over the top not evil cashier from gehenna. read more

I like this seven eleven. I live nearby and it's very convenient, just like a 7-11 should be. The service is fast, and that's really all you want from 7-11. The coffee isn't really coffee, more like coffee flavored water. It varies in quality. Tip: if you can see through it, it's not coffee. It's got the nachos, and guess what? People actually eat the hotdogs at this place on a pretty regular basis, that means if you get one chances are they won't have sit there for hours and be all dry and shriveled. This place has you covered on all your beer/malt liquor and junk food needs. Oh and did I mention slurpees? The man who invented the slupee surely deserves a Nobel prize. It reminds me of the 7-11 on lower ocean when I lived in Santa Cruz. What with all the bums and gangsters (wannabee or otherwise). This place is real. The the older I get though, the more the homeless irritate me. But still I must say I admire the fortitude of these San Rafael bums, these guys are sucking down multiple cans of four loko and 211 steel reserve at 8:00 am. If only there was some kind cheap booze drinking Olympics, we'd have the dream team here in San Rafael. Overall I'd say four stars, but since most of the employees appear to be Indian (or something). I'm going to have to give it five stars. And also because these guys really keep the lines moving fast, I really am grateful for that(now don't screw it up guys). read more

Very meager selection of all goods, store has a nasty smell inside, and floors/countertops/food stations appear filthy. Clerk does not speak English well and is extremely rude. Would definitely recommend taking business elsewhere. read more

As a veteran and long time resident of Marin County I think I have been to every single 7 Eleven in this whole county and this one by far is my favorite. The guys who work there are really cool and if you go here enough they will remember your name, and brand of cigarette which is always kind of nice. This 7 Eleven is clean, fully stocked, well lit, and in a good location in San Rafael. This isn't the only one in San Rafael, the other one is in the Canal area and I don't like going to that one because of all the loitering that's done in front of that one. Now like all 7 Elevens there is always these cast of characters outside, just ignore them and go on with your business and you should be fine. I also would like to mention that they brew up some really good affordable coffee with a variety of creamers and flavors that you can add that is exceptionally good and almost coffee house quality. I will most likely go here today because I am out of smokes! read more

7-Eleven - a 7 - eleven logo - Convenience Stores Near Me - San Rafael, California

It's the cleanest and largest 7-Eleven in the area. I've never had any of their fresh food, but there is a large selection of fresh food (salads, sandwiches, etc.). Parking is pretty easy. I've only been there during the day, but at night the parking lot is full of a lot of homeless people. I probably would feel a bit intimidated going in there at night, but that's not really their fault. read more

This store is great, the customer service is the best of any 7-11 I've been to. I enjoy the rollers and hot dogs and the soda always taste fresh (not flat). I frequent here about 3x a week! read more

Okay, so yes, this 7 Eleven location is a watering hole for the damned and sometimes a little scary at night. Anyplace that warrants a police officer's presence on a routine basis tells you all you need to know, but the staff is unflinchingly polite and quick. Now, if we can only do something about the lotto people who take up five minutes picking out all of their scratch and win cards. read more

I love 7 eleven I love the hot dog and love convenience store junk food and fountain drinks. service is good very friendly and helpful

This is my neighborhood 7 eleven and the store of my youth. My middle brother worked there in his high school days and beyond. Never mind thatr the area has deteriorated , but a neighborhood store it is no longer. They have a low variety of thigns I don't ever consider buying. They have added some "fresh" foods to their deli area, the premade food looks toxic and well, the customer service is low to slacking. GIVE ME THE MONEY seems to be theror motto. Do You Need A Bag seems to be the only other thing sthey say as they sell you thrice marked up items you can get across the street for half the price. Customer service is an art. A clean store is a treasure. Sure, times change, but people in service should not. The mark of a good store is how to better serve the consumer. This place seems to have forgotten the roots of where it came from. I did not. I am Made in Marin and staying true to who I am and what I do with integrity. Step it up., I am not lowering my standards for you.. read more