If I could give a ZERO STARS rating, I would.
I went in to pick up a gallon of milk on my way home and confronted the apparent LEADER of Gen-Z behind the counter. After selecting the more affordable ($4.99 vs. $5.79) of two options of 2% milk from the back of the store, I approached the counter, said "hello" to the cashier and presented my phone with my 7-11 Rewards bar code. She then indicated it was $5.79. I asked "Is that 80 cents tax for milk?" "That's the price", she replied. I then asked "Which milk is $4.99, then?". She then replied with a little more aggressive "I can't change the price!" I thought for a second and wondered if should walk to the back of the store and prove my point, because I clearly saw the price tag and label description for the cheaper brand I selected... but then thought this store doesn't deserve my business with this kind of attitude from the cashier. All I asked for was clarification of which milk was priced lower than the other. I left the milk on the counter and as I proceeded to walk out the door, I thought to myself, why CAN'T she change the price, if it's clearly wrong and labeled incorrectly? Surely, there is SOME precedence to support that the "customer is always right"... which in this case, I WAS right... and she would clearly see for herself had she taken the 10 seconds to go see the labeled price of the milk. Instead, she came out stomping from behind the counter to return the milk to the cooler and proceeded to gesture to me pointing her finger to the air and towards the door and tell me to get out of the store as I tried to explain that she should perhaps do her job and go see for herself. During that exchange, she also indicated that I was an old man and should be ashamed for yelling at her... which I promise I was not... and far from it. At that point, her voice turned visibly louder as she threatened to call THE POLICE if I "didn't leave her f*cking store!" as she locked the door to the store behind me. All I could think of was I was being locked out and threatened with a call to the police for questioning the price of a gallon of MILK!?!?
Before I walked to my car and got on my way to the Circle K down the street, I took a photo of the store certificates posted near the front exterior of the store so I could identify the store owner and information where I could file a formal complaint with 7-11. All I wanted was milk for cereal in the morning. Seriously. read more