Over all 7-11 are about the same , right. I mean that is why we use them. Consistency , so in that case this one fits the bill. Overall , the 3 rating are on the few variance we see in such an establishment as below Clean - this store was generally clean and well organized Product availability - again meets expectations , found what I wanted and seemed some items were in short supply overall good Customer service - this I have found to greatly change depending on store , this one was average. A hello and a thank you but maybe not so friendly overall but again this is a quick purchase not buying a car So overall , meets expectation of a 7-11 this the meets review read more

7-Eleven - the front of a convenience store - Convenience Stores Near Me - Los Gatos, California

an employee named Satnam at this 7-Eleven store concerning my trained service dog. I have a disability, and Milo is individually trained to perform a disability-related medical This is now the second occasion on which Satnam has accused me of lying about Milo being a service dog.During the most recent incident, I explained that Milo is my service dog. Rather than appropriately addressing the situation, His accusation occurred in front of other customers, which caused me considerable embarrassment and humiliation. I also asked Satnam for the owner's name and contact information so that I could address the situation. He told me that he did not know who the owner was and refused to provide me with information. Milo was under my control and was not creating a disturbance or interfering with the operation of the business. read more

If I could give zero stars I would. The customer service is horrible and Sukhnam is very rude and mean to customers. Will not be going back.

I found this two pack of caramel cookies for a dollar, they were actually quite yummy. Cashier was polite and checkout was quick. read more

7-Eleven - Salted Caramel Cookie 2 Pack - Convenience Stores Near Me - Los Gatos, California

Yes, it is a 7-11. When one needs a snack/meal when all the restaurants are closed, it is a welcome site. Friendly cashier gentleman smiled and greeted us. We asked for a fresh baked whole cheese pizza and it was baked in a super fast oven machine. We walked back to the hotel and it was still hot, with ooey gooey cheese! Admired the clean nacho and condiment area in the back area behind the cashier area. The clean chili and the nacho cheese machine invited me to supplement my pizza slice with hot nachos. Lots of condiment packets. Very clean store. read more

7-Eleven - Late late night pizza and nachos! - Convenience Stores Near Me - Los Gatos, California

Grumpy cashier...looks unhappy The jerk Laughed when I tried to scan my 711 rewards app on my phone and said" it was too late " he said and laughed...haha I WILL NEVER GO TO THIS 711 AGAIN.. I am sure they don't care read more

card reader don't work, annoying. Soda selection was kinda bad and even if it was good, not like they'd accept my card

My go to Redbox spot and have stopped in here to pick up some misc stuff like bananas, Red Bull and the occasional Lotto. I will change this rating to a 5 star rating if I win the big one! Never had a bad experience, the front desk staff seem fine. read more

The young Indian guy rushed me. I didn't get to use my deals. Never really a good experience here. There seems to be a pattern of rude behavior among the staff. read more

Sorry but this guy was super rude. Plus why have a sign in front of a beverage marked as 2 for $3 if your not going to sell it that way. Sorry if it's marked as such it should be as such. But this kid played dumb and said he didn't understand. Showed him the sign even and he said no that's no for that. The sign was directly in front of the product how is it not clear??? Train your people and if you live in a country not your own, have an understanding of the primary language or just don't work in customer service read more

Right across the street from Los Gatos High School on Main Street in Los Gatos, this is the goldmine 7-11 of all 7-11's. The owners of this store must be living on top of the hill with all the money this place pulls in every year. There are always kids hanging out in front of the store, talking with each other, on the phone, waiting for rides. Kids flush with Daddy's money. It's crazy. Inside it is just another 7-11 with coffee, Slurpee's donuts, hot dogs, cokes and chips. It also has pretty limited parking so expect to wait for someone to pull out. read more

I bought a soft drink here using my iPhone and ApplePay. Very convenient, I thought. However, about 3 hours later a series of unauthorized charges (14 charges over two days) started on my credit card. I can't be sure it was this place that hacked my account, but it seems pretty likely since I had not used ApplePay for a few weeks prior to that. Beware!! read more

Worst 7 Eleven I've been to. I try to avoid this place when I can, but sometimes it's on my way so I stop in. The store clerks are always extremely grumpy and seem preoccupied. They don't appreciate their customers at all. Maybe they're jaded by the high schoolers frequenting the place and attempting to shop-lift. However, not everyone is suspect! Will continue trying to avoid this place. read more

Dear Cashier-Man: Thank you for noticing that I was having a bathroom emergency and for not yelling at me as I ran straight through your store, without saying a word to you, and heading into your Employees Only restroom. Thanks a lot! read more

I like this 7/11. The only people that hang outside are the LGHS degenerates and they aren't so bad. The location is convenient - across from the gym - especially if I forget to bring water. Most importantly. The redbox outside! Very cool read more

Tried to call and somebody answered and said that they don't speak English and hang up on me. I tried to call a couple more times after that and there was either no response, dropped calls or 'busy' sound. Great customer service.... Not read more

They have good service at this store . The workers are friendly and they go out of their way to help you find something in the store. If you go during school hrs there are always alot of high school kid running around read more

There's two 7-11's in Los Gatos and I'll drive out of my way to get to the store on Main St. A broader, fresher selection of sandwiches, chips, pastries, coffee (coffee and featured creamers & add-ons) and beverages. It's probably due to the high turnover being that's it right across the street from the 1400 student LG High School. Beware the area during school arrival, lunch and dismissal. Traffic is crazy during these times. There's a Red Box DVD machine out front...you could literally grab a movie, latte, sandwich, sushi, beer and popcorn all in one stop quick shop. read more

I work close so am always here. The guys working at this location are okay. I am giving it less stars than I would like due to the fact that I have purchased expired food here. I did not know it was expired until I had already left. Highly disappointed. I still get the hot food here, but use caution when buying anything else. read more

A rude crook runs the cash register in the afternoons. I admit i ofteb don't check my change. If I ship here, now I always do! They are always shorting me in their favor. I first noticed when I set me kid in to buy himself a Gatorade and a snack. I gave my son an $20. The clerk only gave him change for a $10. My son said something, and the clerk said he gave him $10. I watched the whole transaction. I was parked at the front of the store and watched my child the entire time. We didn't get the correct change until I insisted they review the security tape. The guy gave me the change without even bothering with the tape. Since then I check my change everytime and EVERYTIME there has been an error in their favor. When I confront the clerk he gives me this dumb "I don't understand" look. I can calculate change very quickly in my head (I worked years as a cashier) and have noticed the cashier again making small mistakes when ringing up other people in line in front of me. I wouldn't come here except it is near the library and I sometimes like to get my son a snack before seeing his tutor. I will find another store. read more

I managed this place from 81-87 and had a blast working there because the customers were great and so was my boss Mike Stephens. It was a home away from home. Skateboards were a norm...The Los Gatos students are very tame compared to most other schools. I am very sad to hear that anyone of you customers are being mistreated. The last time I was there the employee couldn't give me and answer to why the cigarettes are so high. He only knew how to say the price and Thank You. Mike you should have never sold this place. Mike was the best boss I ever had may have helped. For all you Old Folk who may remember me as 7-11 Dave. aka harmonicaman. read more

I am a student at Los Gatos High school, and trips to the 7-11 are a daily routine. Obviously everyone loves 7-11, and the food is great for our purposes, but the employees? Awful. Every last one of them. They smell bad and they are unbelievably rude and have no trust in any students. We provide 99% of their income, so I don't see why we can't be treated with some decency. They assume that every student wants to steal, and they glare at us as if we are satan. The amount of ageism I've experienced here is astounding. For them to improve, they have to: Shower, become nicer, and stop being douchebags to their costumers. read more

Every visit is friendly, no weirdos outside, plenty of parking. Safe place to hang out side and enjoy a slurpee or coffee.

Go here just about everyday. They always have what i want and its always fresh. the workers always say goodmorning and are friendly and happy. parking lot is a bit cramped but its worth it. definitly 5 stars read more

This little shop is run by a rude group of employees. As soon as I arrived I was constantly pestered to make a purchase even though there were very few customers in the store. To make matters worse I received inadequate change. I handed the clerk $5, the total plus tax was $2.08, he then gave back to me $2.75. At first I thought this was a mistake and asked if I could have my 17 cents back, but no the clerk argued that he was right and asked me to move so another customer could be rung up. While this conveniently located shop may have a wide selection of items, the customers service is horrid. read more

Sunday at 4pm 8/24/14 This a note to the owner. Please bring back the nice guys who used to work at the Main Street los gatos 711. The older man you have now is mean, talks about customers, hardly says hello, goodbye or thank you even as a response. He is the biggest jerk. I've tried killing him with kindness, smiling, acting incredibly gracious for him ringing me up. I can't tell you how many times I've left your store since you hired him swearing to myself never to return. I generally stay away now, but on occasion I have to go in as your location is very convient to our home. Please let me know when he's gone so we can start coming again. Just for your information, I'm not the only one in town who feels this way. Your 711 is the talk of the town over this person. I was at a party a few weeks ago and someone ran up to get ice. They came back irritated because your employ is beyond rude. Then several people started telling stories of what this guy has done to them. We all agree that we don't expect much from a 711 employee, but nice and pleasant is a must. Generally people in this town are friendly and warm, so he is an eye sore with his poor behavior. I'm not a big complainer, but my feeling is you should bring back the friendly employees or your residential traffic is going to drop. Especially when it's a topic of conversation at a private party. It's ridiculous. That all said, the store is clean, the other guys are super nice and funny and it's well stocked with fresh food. Please do yourself a favor and have him move on. Honestly he can't be happy working for you or he wouldn't be so nasty to everyone. Last week I saw a person give him a pack of cigarettes she had bought, but was given the wrong kind. He threw them back at her across the counter as he was yelling something with the word "no" in it. I left my things there and went up the street to get what I needed. Won't be going back until he's gone and we go in once a day at least for something. Again please let me know when it's safe to go back. I hate that I just wasted time writing this but I think you should know what's going on. All your other employees over the years have been super nice and friendly. Good luck to you. read more

One star, and honestly, I wish I could give less. I don't usually stop here- between the tough to park in/dirty lot, and the looters that are always infront of the store asking for money, I shop at the one on N Santa Cruz Ave (AMAZING store)- but after today, after seeing whom I can only assume is the owner, treat the high school kids horribly, I decided it was time to share. Apparently the kids are all thieves, and don't deserve to be treated with respect- and as a parent, it infuriates me thinking of some over weight slob treating any child poorly. As my daughter and I were entering, a young boy was infront of me with his skateboard (*GASP*, a skateboard, the HORROR!). The owner, standing at the door making all the kids throw their back packs on the floor in a pile, looks at the kid and says, "Get that shit out of here!". Seeing me and my young child, he quickly back peddles and says, "It could hurt someone like the little girl behind you." And tries to shoot me a smile. Don't smile at me. You just disrespected a young man right infront of me, and my young child, and I sir, actually know what's appropriate and inappropriate to say to a child. Judging by your reaction when you saw me, I imagine you know the difference too. Show some manners, Sir. These kids are a majority of your business- & they could happily take their money to somewhere else for their coffee, chips, and food. read more

Just stopped in for toothpaste and was surprised by the variety and quality of the wine selection. They have a lot of great wines here. I will definitely be back! read more

I have been going to this 7-11 for 17 years and I have never seen the management so bad. Most of the employees are careless and rude. One of them even made awkward advances at a few girls I know. To top off their terrible service they are trying to accept cash only now. When questioned they said the system is too slow to take cards and all 7-11 are starting to do this, which was obviously a lie. Stay away from this 7-11 at all costs. read more

Customer service was good, the store was clean and well stocked. Overall a great shopping experience.