I have noticed the quality of fruit is a hit and miss and their off-brand chicken had a weird smell and texture, but more importantly, the quality of employees is getting out of hand. They used to greet you and say "thank you". This was the last straw; a tall young Latino man with a mustache was a cashier. He had no name tag, used someone else's cashier account, didn't even acknowledge my existence, and virtually threw the receipt at me. WTF? You know what would improve this particular store? Get rid of this idiot kid who doesn't have any manners to speak of. I think his parents just let him out of his cage. Maybe this outfit got crappier since their buyout in 2021. I'll be looking elsewhere for my groceries. read more

Fairly easy to find where stuff is supposed to be. No issues with their quality. But they do run out a lot. Store is okay as far as appearance goes, could be a little cleaner, there's sort of a strong smell to it? Like from out side you can smell the store. Employees are friendly in my experience, and we've never gotten any food or product that wasn't as expected. Just wish it was a little cleaner. read more

Nate is amazing. We needed Beef Sirloin but they were out on the shelf. I saw Nate and asked him for help and he was extremely courteous. He initially didn't find any but tracked us down after we went back to look again. More people need to be like Nate. He is an exemplar employee and I hope his managers recognize him and give him a raise. read more

I have not been to a lot of Smart and Finals and was pleasantly surprised. This location is deceptively big. Would have been a higher rating except for the fact that...they don't have self checkout. read more

See all

The produce is always great, but my question is why don't Smart And Final workers ever smile to their customers. Does Smart and Final Headquarters have customers service training for their employees? read more

This store is located in a strip mall with a large parking lot. This has a good selection of fresh produce, groceries, meats, etc. Friendly customer service. read more

See all

This place is great! I actually thought the name represented a clothing store! Great affordable grocery store with a great assortment of produce and meats , And everything else you need in a grocery store Clean too! Well stocked and even the clerk was super friendly! I go to the gym close by and a guy I work out with told me about it. I went for a lunch snack which only cost me $12.00 for a sushi roll and big plastic bowl of Mellon! Definitely going back! read more

See all

This Smart and Final is the best one! We've been to the San Bruno, San Mateo, and Daly City locations and they aren't as spacious. Also, the produce is much fresher and best quality. Some of the produce is cheaper than Safeway. read more

After years of reprieve, the store manager is now doing the Smart & Final 'screw you' again. Here's how it works. On attempting to check out, the checker turns to you with an expectant expression and a total on the screen. Except that is the untaxed total. You scramble to hand over the money. Suddenly the total increases to include tax. Now you are back in your wallet to pay the new total. I get it: gangbangers are cheap and getting more plentiful every day. But they are childish, impulsive and occasionally violent. Is this really what you want, representing the corporation to the public? read more

Today I was threatened by an employee by the name of Chicharrone . And when I told him that I would report him, he laughed and said " I don't give a "F...k". I will report him to the corporate and urge people to start away from this location. Please see below the circumstances: Today on 03/13/25, I went to smart and final ( receipt attached) to purchase a few items one of which was a case of mushrooms. I asked the lady that was there whether they had a case and she was very nice and told me they had run out but suggested I visit the hillsdale Ave location. I told her that they always give me the run around but I will give it a shot. I then proceeded to drive up there, as I entered I encountered this employee by the name of Chicharrone so I asked him nicely whether they had any mushrooms and without any hesitation he said " no " we don't . When I told him that they always say no before checking, he started laughing at me and became very hostile. He then proceeded to talk to another employee and make fun of me and continue laughing . I then asked him when his name was and he said"why?" Anyways he started getting close to me and I just read his name I responded to him that I would report him. He tuned about and said" I don't give a F..k, leave or I kick your A..s". So out of the concern for my safety, I left and got in my car and took off . Do you guys really need a person like him in your store as described above ? This is not acceptable . read more

Smart & Final Extra! - Grocery Near Me - San Jose, California

Gone downhill as of late. Produce quality has gone down significantly, and prices are high compared to other stores. Came in today and was really grossed out. Today I Multiple leaks around the building. Pulled a bag of chips from the rack and there was a weird slime on it!! Whole rack of chips had it. Disgusting read more

Smart Failure I was honestly really excited when we moved to this 'hood and Smart & Final (S&F) was within walking distance. I've shopped here in the past every once in awhile and really liked it, but we're quickly realizing this is one of those too many times to the well situation. The Good: *Prices are fairly competitive for the most part *Huge discount section in the back-left corner of the store The Meh: *Never enough cashiers on-hand and the lines are a bit ridiculous at times. They need to seriously invest in a self-checkout line. *Speaking of the cashiers, they all look like they hate their lives and can barely grunt an acknowledgment let alone smile and say "hello" or "thank you." I honestly could care less because I despise pleasantries but *some people* care. ;) *The store itself has a funky odor about it. Kinda like a mix of rotting produce and ass... The Ugly: *There's a smell of rotting produce because there's almost always rotting produce somewhere in the store. Their QA/QC is awful--so make sure you check dates and inspect everything twice before buying. TLDR: We hate it but unfortunately it's a necessary evil, as it's the only legit grocery store within walking distance--unless you count Target, but they're not very complete. Altho, we do go there instead if it's for basic items, such as milk, produce, etc. read more

See all

I just went in to buy a few items. I love the store but didn't have a lot in f time to look around. I did notice tangerines were 7.98 for a small bag. Very expensive I thought. The cashier was pleasant and rang me and that was my visit. read more

I woke up too early and had my latte already so I checked out Smart & Final on Hillsdale. Not many places are open at 7:30am. I was quite impressed! They had organic and gluten free items. They still have all party and kitchen stuff. But the store was well stocked with many grocery items. And extensive beer and wine section. Before 8am there's hardly a line. Good service! read more

Extremely poor management at this Hillsdale Smart and Final location. They consistently close the store early based on management's personal preferences, disregarding customer needs and listed scheduled opening hours. Unreliable and inconsiderate, this store fails to prioritize its customers. Until Smart and Final Leadership adopts a customer-centric approach and recruits experienced management staff for this Hillsdale store consider shopping elsewhere as I will do. Going forward I don't plan to reward bad management by shopping here. read more

This is the backup grocery store that I go to in case the items at my local store run out. This is a small but very nice store, where I can find a good price on some items that I need. If you are shopping for a business or special event this is your store to go to. With Target nearby, it makes any block, outdoor party or park day a very good one. You can find some great soda at a very good price as with some BBQ meats. I also like the very good neighborhood setting this place has. The checkout lights are actually based on vintage light posts that you see in the downtown San Jose area. Employees who work here are members of the local community so please don't be a stranger and talk with them Drawback: This is one of the more busier stores in the county so please plan accordingly read more

This grocery store is close to our place so we go here fairly often. It's not my favorite store. It often has long lines with few cashiers, and I'm not a fan of the atmosphere of the store. Also, there's usually not a lot of great customer service. However, this morning I had a fantastic experience at this location thanks to Nancy. She pulled me from another line since she was open. She greeted me with friendliness and we had a lovely chat while she rang up my groceries. I left the store feeling like we were great friends. Thank you, Nancy! You're doing a fantastic job and I hope management recognizes that. We need more people like you. read more

Don't come to Smart & Final expecting to find better deals than you might find at Safeway or even Target right across the street. For some reason I had the impression that Smart & Final was a budget grocer, offering good deals on bulk or off-brand items, but it only took a few trips here to correct that misconception. Not only are most items as expensive as you would find elsewhere, some things are even overpriced to the point that my wife and I came back to return a few purchases after finding far better deals on them at other local grocers. It's not all bad though. Once you accept the price point, they have a really solid selection and you can find certain items in bigger quantities here than you can at most grocery stores. I also noticed that the fresh produce actually does seem to cheaper than at other places, so if you are just coming from your fruits and vegetables you might be in for a better trip. read more

A big thank you to Jessie and Rosalie! When I was putting my grocery bag in the cart, a whole jar of pickles broke through the bottom of the bag and crashed all over. jessie and Rosalie were on it! What team work, ladies! They rushed to clean it up immediately and handled it like pros. What hard workers you are! It was so refreshing to see. Thanks ladies, Debbie read more

Been a long long time since I've been to this Smart and final. As I walked in I noticed that the store looks really nice inside "I didn't remember it being so big" and has a wide selection of food and drink. I picked up two 3lb containers of Deviled egg potato salad "so good", value pack of water bottles and a value pack of plastic cups. I was able to talk to 2 employees, both of them were nice. I'm definitely going to visit this store more often. read more

See all

In customer service they are terrible, they have no way of helping me. I called to find out if they had a considerable amount of corn and he told me what is on the floor and hung up and I thought the call had been cut off and I called again and I told him I think the call was cut off and he said no, I already answered him and he hung up on me and this is not the first time in the store, it's the same thing. read more

Manager Leo is completely rude , He has horrible customer service , Doesn't know how to respond without it being sarcastic, I shop here weekly sometimes every few days to get other things I may need or forgot to get items and spend $500 plus on weekly trips , don't really know how he got to be a manager with how he handles himself not a good look on the store as a leader , but I must also comment on the rest of the other staff , they are all very helpful, good customer service they seem to really care about there customer's and they are the only reason I still return to the store the only thing is I don't go in on the morning shift to not deal with this gentleman but for the rest of the staff keep up the amazing work . Store is always clean , well stocked . read more

Wide variety of products. Good prices. I was in and out quickly as items are makes clearly

Smart and final is doing a great job during the pandemic. They seem to be taking the shelter in place seriously and have set up the store to encourage social distancing. They seem to have a lot of the items that the other stores don't have. I've been able to get toilet paper there as well as eggs and meat and bread and everything else. Prices are fair and Service is friendly. I don't buy meat there but their vegetables are always nice. read more

We shop here twice a week and normally buy fruits by the cases. I asked not one, not two, but four sale person to help but no one wanted to help me with getting the case's of fruits that I needed. I stood around for about 20 mins waiting until I asked for helped again. Not the greatest customer service. read more

Good value in these inflationary times. Did not buy a lot as over from UK staying with daughter but Ticket said saved a dollar on celery and some on most other things. A full service superm,arket with plenty in stock ROB read more

My next best grocery store i go to but basic groceries cheaper on my milk and lots of things but they are trying to increase their prices to make more money. read more

The store itself is ok but maybe the cashiers need some training on how when you see a person standing in line behind other people and you open a register .. you should take that person instead of some random person walking down the isle towards a register .. not only did one cashier do it but a second one did !! I kept calm and didn't say anything but next time I will.. that was so damn rude ! read more

Don't buy flowers from this store. They don't know how to keep flowers fresh. You buy them and if you don't have a receipt they don't even exchange it. I bought orchids last week, flowers fell in a week without me watering it too much and had enough light. They did not exchange it because I couldn't find my receipt! Last time I buy flowers from them! I left the orchid in the store and left! read more

Headed in to pick up one quick thing at 9:50pm. Store closes at 10pm. An employee wouldn't let me in. Terrible.

Terrible customer service 4/8/2024 we're locals and come in all the time today one of the new cashiers with long black hair was super rude as well as the manager never had these problems in the 3 years I have come super unprofessional I never leave reviews but was so upset with the service that was a given at my usual grocery store read more

OK...So I have been coming here since 2003. All I have to say is that if you are looking for a Bulk Warehouse store with out the weight,size and the rude patrons of all race and gender (by now most of you will have a flashback! BUT I mean no dis-respect c'mon find some humor in Costco and if you haven't been to one go with a friend who has a membership and leave your cash behind lol) ) Smart & Final is the place. Sure Costco is large, but Smart & Final found a way to attract customers away from the likes of Safeway and Lucky with items of the appropriate size, the feel of a neighborhood supermarket and without club member or card savings. They sell both Commercial and Organic Fruits and Vegetables and they are fresh! Small Business Owners will also find that this place carries the right amount of items again without the "Costco Bulk" or the confusing pricing of your Superchain. But hey I have saved money over the years and it has helped to shop smarter and it also helped me stretch that "dolla dolla bill ya'll!!!" read more

The Smart & Final on Hillsdale Ave. has been an all-star for us during SIP! First of all - so much thanks and kudos to the staff here. I've visited here several times during and despite all the craziness going in the world right now, they are always so pleasant and helpful. The store has been doing an amazing job with providing disinfectant spray, paper towels, and disposable gloves at the entrance. They set up the line so it's very controlled (other stores I experienced lack of distancing in the front lanes). They also have a security guard in the front to help control the # of people in and out of the store. Onto the inventory...they are doing as best as they can! No place nowadays has everything in stock but I find that I am able to get most of my groceries here. Produce and meat selections are decent! Overall, prices are great too (especially for ad items). As an ode to it's status as "warehouse retailer", they also stock way more cleaning supplies and other supplies like paper plates/cups in bulk. A well deserved 5 stars. Thanks for serving our community! Final Piece of Dirty Donovan Life Advice? Great deals on beer and White Claw...I've purchased 12 packs for only $10 recently! read more

Meat bought on 12/7 and put in the freezer. 12/8 I took the meat out to defrost and cook for dinner. When I opened the package the smell was horrible. Called the store Roxanne asked if I cooked it and make sure I bring my receipt to get credit. Saying again make sure I bring the receipt. When I told her I could not come today she said put it back in the freezer and whenever I bring it back make sure you bring the receipt. What??? Also talking to somone else as she is talking to me. Is she listening to me? This is the second time I've had to take meat back to this store. read more

Smart & Final Extra! - Put the meat in the bags that I paid for to take back to the store with my receipt. - Grocery Near Me - San Jose, California

I don't even want to give it one star I bought a 12 pack of Sprite and it cost me $10.49. That is ridiculous. I will never go back.

Good selection and great prices but the cashier charged us regular price for ribeye steaks when they were on sale. read more

Smart & Final Extra! - AD PRICE - Grocery Near Me - San Jose, California

See all

Frequent very good sales but often not enough supply for the demand. Multiple locations and $9.99 delivery fee to get items not available in stores. read more

This store has really saved me! I'm grateful for their great selection of baking supplies like King Arthur's Bread Flour, organic sugar, & a full selection of organic spices. They have incredible prices too! It's always well organized & clean. read more

Customer service is at a MINUS zero. My cashier was dressed like a leprechaun and was thinking, oh she'll be fun. NO. No hello No did you find everything No thank you No good bye I stood there after she handed me my receipt and she are we done thinking that will key something. No Yes we are done. No fooling, I am done with that location! read more

I will preface this review by stating that all my previous shopping trips here have been great! This is my go to Smart & Final. I'd normally rate this place with 5 stars as I love the variety in products they carry, the weekly deals they offer, and the staff is generally very nice, always greeting me even as I walk around aimlessly trying to remember what I went in to buy. I generally come here after my workout at the gym across the street. It's perfect since they open so early; they open at 6 AM daily. I'm usually very satisfied with my shopping experience at this location and is why I frequently shop here. Today, however, I did not have a very pleasant experience. I got in line with 2 items. The customer ahead of me had a full cart of items. As the associate finished ringing up the customer, she noticed there were 2 people behind me as well so she called for another lane to be opened. I was next in line, thinking I'd get asked to move to the newly opened line with my 2 items. Nope! The girl who opened the new lane grabbed the very last guy in my line and rung him up first. Here's the kicker, after she rang him up, she closed her line and went back to stocking whilst the associate in my line was still bagging the groceries for the customer that was ahead of me. I didn't say anything since I figured my wait won't be much longer so why make it an issue. My turn. I had 2 Fuji apples that is sold by weight and 16 avocados sold @ 2 for $1. She scanned my items and I paid. As I was leaving, I glanced at my receipt and noticed the avocados rang up at $0.63 each, not 2 for $1. I immediately turned around and alerted the associate that I was overcharged. She then told another associate who was in the produce section about the price discrepancy. He mentioned there might be a limit to the sale price. Both the associate who helped me and myself looked at the weekly ad and it does indeed state a 12 item limit on the sale avocados. I asked the associate in produce why I was charged $0.63 for each when the sale is for 2 for $1, even if there was a limit. I was under the assumption that the register would at least been able to price the first 12 correctly and then shut for the next 4. My checker then went on to say that I have to have them rung up separately in order for the register to ring up the sale items correctly. She said it in an "as a matter of fact" kind of way. I was surprised since firstly there was no limit posted on the sign for the avocados and it was only in the ad and secondly how am I supposed to know how they should be rung up when she didn't even know when ringing me up? The onus is on her to know how to do her job, not me. She then offered no resolution and instead just repeated that they have to be rung up specially so the sale price would be reflected. I said I don't wanted the 16 avocados but they shouldn't all be $0.63 each. I then said, what do we do now? It wasn't until I said that, did she ask for my receipt to do a refund. She needed to call a manager for an override in order to do a refund. After all this, she got the refund wrong too. I was overcharged $0.13 for 12 avocados, which works out to be a $1.56 refund; I received $1.44. I didn't bother correcting her again as I just wanted to go home, so I thanked her and left. Not going to stop me from shopping here but definitely left a bad taste in my mouth. read more

Smart & Final Extra! - Grocery Near Me - San Jose, California