Major kudos to the friendly and helpful staff, particularly the two nice ladies working the counter who saw me walk in on crutches and head directly to the freezer section to get a large bag of ice. They immediately told me to let them know what size bag I wanted and that I could just pay for it at the counter rather than having to carry it myself. Even better, they both insisted on carrying the bag out to my car for me.
The lady who ultimately carried the ice outside and placed it in my car did so with a smile while also tactfully addressing two transients waiting in front of the store. She calmly gestured that their presence was not welcome if they were not making purchases or were harassing customers for money. That was a great example of taking control of a situation while remaining courteous and professional.
Coincidentally, the store itself is well-kept and clean--noticeably more so than several other 7-Eleven locations around town. There is also a greater sense of security when walking into this particular location, despite the occasional presence of a couple of unwanted guests outside.
A heartfelt thank you to these employees for going above and beyond to help a customer who was clearly having a difficult time getting around. Their kindness, attentiveness, and willingness to help were genuinely appreciated. This is the kind of customer service that makes a difference and deserves to be recognized. read more