Me and my family just love BR... I could go there every single day if they would let me... We like to try different flavors at every visit! This was my craving during my pregnancy with my son so it brings back lots of memories and he never says not either. This summer we have been traveling to find different ice cream shops but to be completely honest, Baskin Robbin is our ultimate favorite ice cream shop! read more

See all

Me and my group got two milkshakes and two ice creams. The service was nice and quick, had us in and out in less than 10 minutes. read more

Baskin-Robbins - Large mint chocolate chip Milkshake - Ice Cream & Frozen Yogurt Near Me - Fresno, California

cashier called me champ and was a cool dude, milkshake also fire, only upsetting thing was he did not compliment my i got that dog in me shirt read more

Baskin-Robbins - milkshake - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Terrible customer service from lady who helped us at the counter. Younger girl at the counter just wasn't enthusiastic or polite. Will not be coming back. read more

Been going here for several years and just recently last few times noticing how greedy they are with toppings specifically hot fudge. Ordered 2 scoop hot fudge sundae with hot fudge in separate cup to go. Before leaving there I pulled out the cup of hot fudge and saw about 1 tablespoon of fudge. I asked the guy to add another pump and he said he would have to charge me.....I said nope and asked for the manager on duty. She told me the same thing would need to be a charge. Again I declined and asked for owner Gill to call my cell so I could express my displeasure of the embarrassing amount of hot fudge topping for a "2 scoop" sundae. Gill returned my call next day and explained the same thing the counter guy and shift Mgr stated and wasn't going to budge. I told him on principle the product was not worth $8 especially given the half ounce of topping provided and i and my family would not be returning to his shop any more. Losing 5 customers a week I guess is more important than a pump of hot fudge. Very eye opening and disappointing. read more

I had nutty coconut ice cream, it one of my favorite ones it was good, this place nice and clean and also good customer service. read more

See all

I usually always have a great experience here but today was the worst ! Went in for my 30th birthday to get a quick treat & the young man upfront was nice but there was a young girl with the glasses that was rude . I usually always tip but definitely didn't today read more

This location is great. They always serve you pretty fast, and the ice cream is always reasonable prices if you are going with a boyfriend or a girlfriend. read more

Baskin-Robbins - I ordered a brownie sundae with choice, topping marshmallow peanuts and cherry - Ice Cream & Frozen Yogurt Near Me - Fresno, California

COVID phase: Masks worn by workers and required. Great music playing! I ordered their flavor of the month. Watermelon Swirl sorbet in a regular tub ant a small tub of nonfat vanilla! The Baskin-Robbins is very clean. The workers were nice. Paid for the order and left. Really delicious watermelon swirl sorbet and nonfat vanilla! Good service and ice cream! Recommended! read more

See all

Love this Baskin Robins! Customer service is always great, friendly and welcoming. Prices are great and atmosphere is very friendly and fun. read more

Baskin-Robbins - Yum! - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Customer service was rude at first but then the lady became nicer when we were getting ready to leave. I am disgusted by the hygiene aspect of their service, the employee that served our ice did not use gloves at all, I witnessed her making a cake while holding the cake itself with her bare hands. Then when serving us, she dropped some almonds and picked them up just to toss them back in the almond container. I feel nauseous after eating my ice cream and will never return. The employees name is "Maria" read more

If I could give this place a ZERO, I would! Today was by far the worst experience ever in this place! Some of these people who work here have NO customer service! If you're having a bad day, keep that at home! You work in a place we're families are going to come in and the kids will be excited! If you're going to be annoyed at my kids taking their time to choose an ice cream after 3 minutes, this probably isn't the place for you. Also making excuses to yell at customers is not ok! Please stop using the mask as an excuse to yell at the customers! Very disappointed at the service received today! read more

Customer service was very disappointing. Came in today at 2pm with a buy one cone and get one for 99¢. After choosing our items we go up to pay and I try to download the coupon. However, the Baskin Robbins app seems to not be working. I try fixing the wifi, closing and reopening the app and nothing is working. I show her the coupon and say I haven't redeemed it but the bar code will not open. The cashier, Maria, says that there's isn't anything she can do without the barcode. Which I understood, but hoped she would display better customer service by honoring the coupon. Unfortunately, that was not the case, I told her I would leave one of the cones and just take the one for my little niece. She didn't like the idea and with anger, took my cone and tossed it in the trash. As a customer representative myself, I know there were a few things she could have done to keep me a happy and returning customer. However, this particular employee lacks those skills. Or this particular location fails to teach those skills. The sad thing is, when we got to my car, all of a sudden the coupon decides to open. At that point I found it pointless and ridiculous to go back in. Overall, this Baskin Robbins is your standard Baskin Robbins. Though, I believe the company should take more time to improve their customer service. read more

Baskin-Robbins - Decided to open after the disappointing transaction. - Ice Cream & Frozen Yogurt Near Me - Fresno, California

I came in to order a cake for my boss' birthday. The gentlemen helping was by himself but managed well. When I first arrived he was helping someone else. Another customer walked in and I told him to go ahead and help them first cause I knew my order would take a bit longer. He helped them and then proceeded to assist me. As he was taking my order more people trickled in. A customer interrupted him to ask if he was by himself or when she would get helped next. He handled it so well. He replied that he would be with her shortly and that his fellow co workers were on lunch. Considering her tone I felt kind of bad for the guy. However, he kept his cool and was both polite and professional. He finished helping me and made sure everything was correct on my order. I was very happy with his customer service skills on my visit. When I picked up the cake it was perfect. It tasted even better! Everyone at work loved it. I didn't catch the cashiers name the first time and I wish I had. Great customer service and great value for the quality of product I received. read more

I came to this Baskin Robbins (BR) on the 4th of July. I am really dedicated to Menchie's but this time I was craving an banana split Sundae. Surprisingly this was pretty busy, there was about 10 people waiting to be served which was not a problem because I was indecisive of what I wanted to snack on before we went to the park. My brother in law and baby niece came in and she loved looking at the staff scoop the ice cream and the customers thought she was such a doll. So, the staff and customers are really friendly! Finally it was our turn to get our ice cream and the staff member was very friendly and patient. Inside the restaurant was clean and tidy and they had an abundance of ice cream cakes that look really delicious. At the time they only had one BR staff member working but eventually another came out to make the line move faster. However, I will be back if I am craving an ice cream sundae or my nieces request ice cream over frozen yogurt! Lastly, this place is usually not busy so you can be in and out in a jiffy! read more

I really do not know how they stay in business? We went there and bought one 3 scoop ice cream and two banana splits. The three scooper and one banana split was great. Unfortunately the other banana split had a hair or hair like substance in it. This was found after eating maybe a half of the scoop. Called them to inform them of what happened and they had zero clue on what to do. The one guy had no clue and put another guy on the phone. He could not even make the decision to refund or replace. He said his manager would have to call us in the AM. When asked what he wanted done with the banana split, he said I don't know. I'll call my Manger and call you back. All of this for a $7.00 banana split. I guess the team members have no authority over a $7.00 item. I can see why I prefer "Foster Freeze". read more

This place is awesome went and had the pumpkin icecream of you uavrnt tried it u need to go and do that asap the best flavor the people working there are very sweet and patient too. read more

This placed opened up this past Thursday and so far, they are the most friendliest people. The employees are very welcoming new customers that are coming into the store and one asked me if I want any free samples, but I kindly refused. Even though Baskin Robbins is a national chain, I want to help this store get off on the right foot and give them 5 stars for being incredibly friendly read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Fresno, California

Great selection, good customer service, friendly staff. Would recommend this location to all.

I came here yesterday and my favorite Cappuccino girl wasn't there however the other employee was rude and I found a hair on my cup and the manager is rude as well worst baskin Robbins I ever came to read more

My husband order a cake from here ice cream cake and as I cut it on my birthday in front of all my guest it had paper in it in the middle cake they told me to bring it back with recipt I did than she called the boss and he had a nasty attitude and she just said there's nothing they can do that's very wrong that my cake had paper in it in couldn't even taste my cake I didn't even want a refund I wanted my cake it was a half sheet that went to waste money down drain and the owner couldn't do ANYTHING about it I'm very upset about that and than to get treated very rude by both employee like it was my fault never again will I go to this place and the same owner owns the one on kings cayon in Fresno wont be going there either read more

Every single time I go I always get wonderful customer service. And the lovely cashier/worker remembers my order. Great place to take my kids and nieces!! read more

This location doesn't know how to handle a on line order, my experience was horrible. I was charged on line and then charged again in the store. I questioned the store wanting me to swipe my card for the purchase and was assured I would only be charged once. The next day there where 2 charged on my credit card for $29.99. I then called the store and gave all the information to the store manager. I was then asked to drive down with proof of my ID, proof of credit card and receipt. The manager was in contact with store owner whom promised me the over charge where going to be in my account that night. I confirmed by asking again that he promised it would be in my account that night, which he said yes he promised. Yep, you are right it wasn't and still isn't in my account. I called again and owner said he processed the return and that is all he is going to do. So I feel it is my obligation to inform the buying public not to trust what the owner will promise and beware of any online purchase from this location on Ashland. read more