The evening/night worker (slim male 45-65 with Mustash and an accent) is rude and extremely hostile! Once maybe a bad day, but I drive the night shift through here for work and try to remember to stop in the towns on either side if I need a drink, but occasionally I forget and end up stopping here about 3 times a month, and every time this guy is nasty. I have a thermos for my drinks, one for hot and one for cold, yes I know COVID, but I buy their cup then just pour it into mine. This guy tries to charge me more money (usually double but I have had him try to charge me 3x's the stated price of a big gulp) or makes a claim "you can't use any cup but ours", this happens every time he is working and started long before COVID, what I figured out he meant was unless my cup said 7-11, I couldn't use it?? At first, I use to explain to him that my cups are insulated and hold the same amount as the size I am paying for, but now I just buy their cup then pour it into mine and he still try's to charge me more, I will admit when I get a cold drink I get a cup of ice then just one cup of soda, makes a lot less mess when pouring it to fill the ice up then just add the soda on top, my hot drink is just cup of coffee into my cup and he still tried to say I had to pay twice, is he pocketing this extra fee?? Does he not understand that I own my own cup and I don't have to pay him for it?? Your store needs to have a talk with this guy, it isn't just me, I haven't ever seen him nice to a customer, at best he is blah, but most of the time he treats people like they are their to rip him off, my experience is that is the other way around, he is their to rip me off! This never happens at the Santa Rosa, Petaluma or Novato locations, or yours if I am lucky enough that someone else is working, so I know this isn't how you train your workers, I use to stop in Cloverdale every night and get a drink, sometimes a snack or a dougnut and some milk, now only when I forget to do stop anywhere else, and I doubt I am the only customer that avoids this location because of the hostile night worker. read more