As a long-time customer of 7 Brew, I was disappointed with my first visit to the Orange, TX location. Upon arrival, the young lady did not acknowledge us or take our order for eight minutes, instead chatting with colleagues in the next lane. It was notable that there were no customers ahead of us, and the employee being served was the only person in the side lane. I questioned the need for three staff members to process a single order. After some time, someone finally approached our vehicle to ask if we had placed our order. We replied that we had not and proceeded to order a hot caramel coffee, which was not satisfactory. The customer service was lacking, and I plan to give this location another chance in six months. I had been looking forward to sharing this experience with my children and grandchild, as they often hear me rave about the coffee company. Unfortunately, this visit did not meet expectations. read more