I used this company to fix my fridge which was leaking water on to the floor. After it was fixed, I was told that I had a card on file and that payment could be taken from the card (since I had to give them a credit card number to just get the initial ppointment in the first place). I said okay fine.
The next day it started leaking again. When we looked at the previous fix, it was clearly a band aid fix. I asked them to come out and fix it again properly and was told we hadn't made the payment for the first fix. I responded that their rep told me it would be automatically billed and paid that way, but that I was glad they hadn't taken payment because it clearly wasn't fixed correctly the first time.
Another guy came out and put more tape or spray or whatever and called it a day and I got an irate call from someone with a thick accent in which I could barely understand what they were saying but he was accusing me of withholding payment.
So I said, (as I could tell this was going to go nowhere), I'll send you a check since y'all are making a stink over your own credit card terms. Which I did send them a check and guess what, it's leaking again! When we asked them to come out again, they basically said no because you guys don't pay...lol at that point I 'm like okay , credit card on file means nothing I suppose so why do they need one to make the appointment in the first place? I think this business would be better if they solved their internal affairs first like figuring out what their payment policies are before accusing someone of not paying. Then, better addressing fixing things instead of band aid fixing would be a great book-end to this business. read more