I feel like there were several miscommunications and untruths. When we had our sales rep out one of the selling tactics that was give from her boss is that they said there was an abundance amount of the High Ball flooring in stock so they gave us an extra discount, and another discount for this and another discount for that. I didn't really like all those selling tactics. Just give the customer straight up facts and honest estimate. Not all these selling tactics. This will improve your customer experience. The day before we were told they didn't have enough product for our job so they were not going to be able to do our job in one day as promised. What do you mean??? This is why you gave us one of those 500 discounts..... Then they called and said they could do the job but it was going to take 2 days not one as promised in the original agreement. David and Juan, the installers, arrived. They did an amazing job. They relived all my frustrations and ended my experience from a bad to an amazing experience. I'm hoping you will truly that my advice seriously because all the estimates I received all the companies and these selling/discount tactics. This doesn't make for a great customer experience. I would highly suggest changing the way the sell your product if you want to become known as the best. read more

Update: been about a year and they've never honored their warranty just look at the pictures it's progressing worse and I'm a disabled veteran in a wheelchair imagine they screw elderly or other folks as well!., they have offered to repair it for an additional $2400 but not honor their warranty Please don't use this company just look at the reviews read more

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WARNING: Stay far away from 50Floor unless you want a nightmare on your hands. I spent nearly $15,000 directly with 50Floor for flooring installation that was sold to me as a lifetime warranty job on both materials and labor. Including damages and repairs caused by their poor work, my total out-of-pocket cost has approached $20,000. From the start, this was a disaster. The original contractor--who is supposedly part of 50Floor--brought in random workers from his personal company to rush what was supposed to be a 5-day job into 3 days. Why? Because they wanted to bail early and get to a higher-paying job. These workers openly admitted to me that 50Floor rips off both customers and installers, and that most of the money I paid went straight into the salesperson's pocket, not into quality work or service. During installation, regional leadership and even someone from another market showed up to inspect. But after that day, the installers threatened me personally, handing me their cell phone and telling me not to call corporate because they don't like interference. If that isn't a massive red flag, I don't know what is. The floors were laid over chunks of leftover ceramic tile that were never removed properly. On top of that, the leveling compound they poured leaked out and stained my entire back patio concrete, a costly repair I had to cover myself. Their shoddy work caused additional damage to my home--sheetrock cracks, baseboard damage, and patio damage that have added thousands more in repair costs beyond the floor. The flooring itself started failing immediately. I reported this well within the warranty period: planks were lifting, cracking, and separating everywhere due to poor prep and installation. The "best technician" 50Floor sent out inspected the floor on his hands and knees, literally laughed, and said the entire floor needed to be completely redone. If that expert's opinion doesn't tell you how bad this was, nothing will. I have had multiple serious back procedures, making it physically impossible for me to rip up my entire house to fix this mess immediately. Because of the massive effort and expense of moving all my belongings twice, I delayed repairs on their recommendation. Fast forward to four months after my warranty expired, I reached out to request repairs on just two small, easily accessible problem areas--literally spots no bigger than a half-dollar coin. Instead of help, I was met with cold dismissal and told I had to pay hundreds of dollars for materials that were supposed to be under a lifetime warranty, plus even more for labor. This is not just poor service--it's a blatant betrayal. They lied about the warranty, ignored their responsibilities, and treated me like a cash cow. The entire experience has been a financial and emotional nightmare. If you value your money, your home, and your sanity, do not use 50Floor. They sell you a dream and deliver a disaster. Their customer service is dismissive and unprofessional, and their installers are borderline threatening. I have comprehensive documentation--emails, photos, videos--to prove every word. Take my advice: look elsewhere. You'll save yourself thousands and countless headaches. read more

I ABSOLUTELY DO NOT RECOMMEND these people. They are very overpriced. Their carpet lacks the quality and durability they claim. If the material starts to fail they would most definitely find a way not to honor their warranties to encourage you to rebuy and replace it again. If I could give 0 stars I would. I strongly advise do not spend your money here. They have bad reviews for a reason. read more

The customer service was poor from the start! I would not recommend them to anyone nor would I ever use them. I was looking for a quote while I am out of state for an my property in Florida and they would not speak with my realtor in person while I was in the phone or FaceTime. Our time was wasted!! I tried to speak to the representative who contacted me to discuss and he would not answer my phone call....extremely unprofessional! read more

Initially excited to get a decent price and to get on schedule quick. The sales guy was nice and talked a good game. Day if install they showed up late, showed me a piece of flooring and asked to ok it. Looked correct so gave the the go ahead. They start walking in boxes, no floor coverings down with snow and mud out so I throw down drop clothes. I ask the installer about prep and leveling and he replied the product had a backer on it that did all the sealing and leveling. I asked him to show me since there was a lot of leveling expected. He said he would have the manager call me. In meantime he starts asking me to pay off balance of the job. I said no way until I am satisfied with at least the plan of the job. Manager calls and goes right into wanting paid balance. I kept going to concerns and his only response was that the flooring would be to industry standards and that if I was unhappy they have a 1 yr warranty on install. I asked him to explain how it would be different if I filed a warranty claim in regards to the idea it meets some vague standard now why would they fix it later and why not install it right now. The crew did not even have sealer or leveler with them. They were going to vinyl plank on unsealed open masonry floor slab. He pulled the crew and said someone would call me about coming out to look and oh by the way, every contractor in Columbus gets paid full in advance for work. Never got a call, talked to customer service 3 times, they promise a refund but aant me to sign a cancel that grants them a 20% fee. I say they refused to install, I didn't cancel so full refund. At impass. Do not use them, don't fall for the trap contract, don't fall for the warranty trick. Read reviews about warranty headaches. Also the crew that showed up at my house looked like 3 teenagers but they tried yo tell me it was their best and most experienced crew. read more

Get Outlook for iOS We meet with Greg, sales representative for 50 Floors on 8/25/25 to discuss new flooring. Once we all agreed hardwood was out due large open concept, and water areas. We expressed interest in seeing their LVP samples. I even expressed a hard "no" to laminate and why LVP over laminate, better sound, and water absorption rating. We were never under the impression while looking at samples or signing purchase contract we were purchasing laminate flooring. I mean, come on how many times can you tell someone no laminate. The following week (9/2/25) "subcontractor" came out showed us the flooring...again no one used the word laminate. It was when I went to move the extra box left by the "subcontractor" into the house I noticed on one side of the box the word laminate. I immediately called customer care (9/3/25) who turned it over to the local office to handle. Gwen who handles complaints in the local office did contact me promptly. However, was basically not offering any resolution. In addition, I stated, not only was I misled on flooring material, but we were also misled on installers. I specifically ask Greg if they use "subcontractors" vs in-house installers and he stated, "no subcontractors and when he was an installer for the company he hired and trained most of the installers." Gwen stated she was turning it over to the sales manager, who has never called. I mentioned other items, minor damages, primer not "prime white" quarter round, etc.. After 3 days of conversations (9/3 to 9/5), submitting photos and no resolution. I submitted a formal written complaint (9/5/25) and provided them until eob 9/10/25 to reply to a barley anything fair settlement. No one has replied. Just ignoring us. We are not letting this go and filing complaints with Attorney General, Better Business Bureau, and not ruling out small claims court if need be. read more

We are very excited and pleased with our new flooring! It looks amazing and it gives our home a fantastic and fresh look!!! The three technicians who came to install it, did such a professional job!The wood laminate looks so beautiful, it looks like real wood. The carpet we used in the bedrooms looks awesome! We would definitely recommend 50 Floors to our family and friends read more

This company came out to give us a quote. They don't have many options but I did find one we liked. I wanted to talk it over with my husband and get back to them, but they were very pushy about getting the deal done then. My husband wanted to go ahead and do it, so I said ok. We decided on a date a week and half out. I get a call the day before saying they didn't have my carpet and would have to reschedule, for 2 weeks out but they weren't sure my carpet would be in then either. I was pretty upset about this because we had already moved all our small stuff out of our house. 30 min later they called back and now our carpet was available and they could install it. The morning of install the installer text me that they are running late but are on their way and will be here in 1.5 hrs. At ETA I get a call that the office had an issue and they weren't sure when the installer would be there. I told them I couldn't have them at my house all night so they said let them figure out something. They called back and rescheduled me for the next day. The installer arrive early and began installing our carpet. Nice guy, quick, and efficient. The carpet we ordered and what we got is the same color but we got a lower quality carpet. You can easily spread the carpet and couldn't easily spread the sample. Also, the sales guy said they don't use contractors to install, but our installer said he was a contractor. Overall, we're happy because we plan on selling this house but we wouldn't use this company again in the future. read more

50Floor - Flooring Near Me - Arlington, Texas

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You people have trashed my home and this is just sad sad business.. . We paid good money to have these floors installed and this is what we get I'm modest with the one star too!! Unbelievable!!!! Lorenzo & Dalphne Davis read more

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I would give them no stars if I could. I had my floors done 3 years ago and now the laminate that was put down in my kitchen is cracking and breaking. Just ridiculous. Customer service said it was my fault and they will not do anything about it. They didn't even come look at the mess. I had a guy inspect the underside of the floor to make sure it wasn't that before I even called to complain. Now I will have to have the floor redone again. At my expense. Do not use this company. read more

Absolutely great from start to finish. Looks great and cleaned up spotlessly before they left. 100% recommend

We found 50 floors via a promo and couldn't pass up the opportunity to get a bid! Well, a few weeks later... that bid transitioned into one of the best decisions in the improvement of our home. The products carried by 50 floor are of exceptional quality. Our sales rep was respectful, professional, and highly knowledgeable. We felt listened to in our opinions and thoughts as homeowners and informed through the skill and experience of our sales representative. Our project was a large tile and wood floor demo before lying down new flooring. The demo was extraordinarily messy, (be ready for this if you are demoing), and at no fault of the crew... demo is simply a dusty job - think "volcano" not "vacation" dust. The crew navigated our home and belongings with care while doing a bang-out job of the floor! They worked tirelessly and considerately (all things considered). When we were quoted a week for demo and install, it was under a week from start to finish! Again, we could not be more pleased with the result. Points of advise for anyone undergoing flooring: A. Take ALL personal things out of effected areas in advance. DUST IS REAL!! B. Buy (generic) extra air filters and change them out ever day or two during the process, as well as for the few days following the completion. DUST IS REAL! C. Swifter-wet mop your walls after the job is over. You guessed it, dust is real! D. (Our of order sequence) if anything like cabinets will be in the room, take some time and cover 'em up with plastic. Really cover them. Don't half way, lay something over it... cover, seal, and leave it be it until it's over. Yelp delivers food ... so enjoy the break from dishes. E. If you're demoing and flooring a closet, take everything out before they demo, hide it in another room or trash bags... unless you want to do laundry for weeks ... seriously, dust! All this to say... we love our floors!! And when we can finally have guests over, we will proudly show 'em off! read more

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Terrible installation experience and property damage that 50Floor refused to pay for so I would not recommend.

They did a good job I will harden again They clean out the day south Everybody see use this company read more

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Just over a year ago 50 Floor put LVP in my home. We told them we needed something durable that wouldn't scratch easily because we have 2 dogs. We started seeing scratches withing a couple of months. Now, the planks are starting to pop up all over the house. We thought foundation issue at first, so had that checked...not the foundation. So, we have easily scratched floors that were installed poorly and are starting to lift and it has only been 15 months. We are still paying on these floors and already need replacements! So, in essence, spend your money somewhere else. The quality of the materials and workmanship here is a joke. read more

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I only had a hallway and baseboards done by 50 Floors. I wish I had included other work because the install was flawless! I absolutely love the carpet I chose and the installation was absolutely great. The men were quick and efficient, they cleaned up behind themselves, answered any questions I had and were really quite professional. I love 50 Floors and will definitely use them again for other projects. read more

Not a great first for this company! Scheduled a consult to have someone come out for a bid on our 5000 sq ft we are closing on and they cancelled and said until we close they cannot come out and bid the location. Part of the reason we need the bid is negotiated repairs by seller LOL! So. It sure not to their advantage to not bid us on our new home. Their excuse was hideous, "we will do the work under the old owners name is we give you a bid while they still own the home and then if you ever need to use the warranty we would need to contact old owners....." Then I asked shared the the seller would be there with the buyer (me) during the time of the estimate which they still refused to schedule. Don't call these people and waste your time if you want a bid for carpet replacement in your "new home". read more

50Floor - Flooring Near Me - Arlington, Texas

I had been thinking about getting new carpet for some time; then, lo and behold, I saw a Good Morning TX segment on 50 Floor. I was interested all the more since it was said that the price included moving the furniture. Mr. Travis came out for the initial appointment. We started off by discussing what I wanted. He went out to his vehicle and retrieved a good mix of carpet samples based on what I was looking for. I loved being able to see the carpet samples in my home rather than trying to envision how the carpet would look. We talked price and let me tell you, I liked what I heard for two good sized bedroom suites with three wall-in closets. I so appreciated that the price included moving the furniture!! So, I signed on the line. Afterwards, Mr. Travis was prompt in contacting my building's manager to provide the needed insurance documents. When the carpet came in, the appointment was scheduled for the next week. The four-person crew led by Juan came on time and went right to work. They were gentle with my furniture. They even measured to be sure that things were positioned properly afterward. I also appreciated that they cleaned up the workspace both inside my home and in the area designated for them to work as they cut the carpet and padding. Ok...so I love my new carpet and padding! And I appreciate this company's professional, consumer focus, and their reasonable prices. This was an excellent experience. I absolutely recommend them!! read more

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We just had a fantastic experience with 50 Floor. From Joshua, the rep who came out to our house for the consultation, to Moe and his team who did the installation, we couldn't be happier with how everything went! I had been dreaming of replacing our carpeting tiled entryway for the last five years (basically since we bought this house!) Needless to say, my expectations were remarkably high and I wanted to make sure we went with the right company. I was actually pretty nervous about finally pulling the trigger, but I'm so glad we decided to go with 50 Floor! We had laminate installed in every room, except our kitchen and bathrooms and the whole process only took 3 days! This crew is incredibly hard working and the installation was done with great attention to detail. The guys always cleaned up after themselves and made sure we could use our house as we normally would before they left each day. They were on time and did great job moving all our furniture in and out of the rooms. They treated our stuff with great care. It did not go unnoticed! Our floors turned out absolutely gorgeous. We chose the QuickStep laminate in the Maison Oak finish. It's modern, but still warm and looks so lovely in our home. I've sent photos to family and friends and they can't believe it's not hardwood! It's scratch resistant and waterproof, too! Kudos to 50 Floor for making our home look and feel better than it ever has. They might not be the cheapest, but their work is exceptionally high quality and you get what you pay for with them -- a perfect, wonderful experience and end result! read more

50Floor - We love our new floors! - Flooring Near Me - Arlington, Texas

Excellent work fast and efficient came on time left on time did in one day pleasant hard-working did not take a break quarter round was well done clean up and fast can't say enough good about these two guys are read more

50Floor - Luxury vinyl - Flooring Near Me - Arlington, Texas

I was debating on using 50 Floor and was doing some shopping around. I had a salesman from 50 Floor come to my home (Rischard L.) on 12/9/2020 for an estimate, I informed him that I was still looking for carpet installation and he told me that in order for me to receive the discounts he quoted on the estimate that I had to do the deal that day. He suggested I provide him with a post-dated check and said I had 3 days to cancel and within those 3 days the check would be held. I found a cheaper company and submitted my cancelation form to 50 Floor on 12/10/2020. However, 50 Floor ran my check on 12/11/2020 and the salesman informed me that the company changed their policy and do not hold payments and run them immediately. I informed them that I cancelled prior to the check being ran, in any case, they are giving me the run around on my returning my money (over $3000). Today is 12/17/2020 and I have yet to receive my money back, instead I'm still getting excuses that them including the Asst General Mgr in Grand Prairie TX and their corporate office in Georgia. read more

On time, professional crew, excellent install work, cleaned up and moved all necessary furniture!!!! Fantastic job!!! read more

So happy with my decision to go with 50 Floor. John Torrico was very informative and patient with me. Carpet is so pretty it shimmers!

50 Floor is awesome! Gino, Randy, and Jesse were all very professional and helpful. This was my first time ever having to replace the floor in my home and these guys were so nice and helpful in giving me some guidance as to what would be best. I am highly indecisive and took a while to make a decision but Gino and Randy were very patient with me and didn't pressure me at all. Jesse came to install the floor and he was punctual and worked fast with his crew. I LOVE my new floor and would recommend these guys to everyone I know! read more

Love my new floors. Fast process. The sales person helped me select the flooring I needed based on my lifestyle, 2 kids and 3 dogs. He helped me match colors comparing it to my kitchen cabinets and my bedroom furniture. Within a week they were installing my floor. It took the installers one day they did great. read more

50Floor - Luxury vinyl plank in taupe. Looks great. Slightly noisy when dogs walk on it but beats carpet any day. - Flooring Near Me - Arlington, Texas

This flooring is high quality and will last for years. The installers were very professional and did a great job of keeping us informed thru the entire process. We did o read more

50 Floor replaced the carpeting in my kids' rooms and the laminate floor in living room, hallway and master bedroom and did an amazing job! The process was quick and painless!! The installation team was very friendly and put all the furniture back exactly where it was before!! I highly recommend! read more

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The flooring install was much less than satisfactory. The installers left white baseboards with dark brown stains and gaps where the cut the existing baseboards too high. in some spaces they filled with putty where trim should have been used. it seems they cut corners to complete the job in one day and not two as sales person indicated. The carpet was very expensive and the seam Point is very noticeable. I will not use them again, nor recommend and to anyone. read more

If I could go lower I would. Beware of doing business with this company!!! The sales person said he was giving us a 60% discount, that was a lie, they inflated the price to get to what the normal cost would be. If you are doing wood and carpet, make sure they break out the discount for both in the contract, because if you cancel one they will increase the cost of the other. Also, the sample the sales rep shows you will not look like what you purchased. Make sure the installers lay out a whole box before you allow them to start the installation. I got a call from a manager who offered my 200 dollars if I signed a non disclosure agreement to not post reviews, clearly I declined!!! Do not do business with this company, you will regret it!!! read more

50 Floor was terrific ! I love my new flooring and it looks great ! The workers showed up on time and got the work done quickly . The whole process from start to end was so easy ! Thank you ! read more

From the consultation to the finished product, we couldn't be more pleased! I was pleasantly surprised that they offer and accommodated a weekend appt. John came out for the complimentary consultation, arriving shortly after the start of our 2 hour arrival window. (Seriously that in itself is unlike other experiences we've had with home professionals). He walked us through the different finishes and types of laminate, and he was honest and not pushy throughout the appt. After our order was placed we received a call from the warehouse letting us know the estimated receive date. We were wanting them done asap so they contacted the mill and had them expedited at no additional charge! I didn't know what to expect with the installation so I prepared for the worst, but it was relatively quick and painless. Vito and his crew were AWESOME! Showed up on time and finished the job in 2 short days. They were friendly and professional, and did a job well done! I've already recommended 50 Floors to numerous friends. We couldn't be happier! The floors look spectacular read more

50Floor - Mocha oak by Reclaimé (laminate) - Flooring Near Me - Arlington, Texas

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After my spouse reviewed the 1st appointment, I will grant 2 stars. The 2nd effort appointment was fulfilled after completely botching the 1st with a no-show and excuses for the scheduling mishaps. That's the best I can attest to after the consultation. After being assured by the sales manager, and the rep that arrived, that we will receive "family-pricing and below profit margin", we were patronized with an unrealistic quote. The short appointment was finalized with the rep requesting an update the original review, which was then immediately followed by a phone call and voicemail from sales manager requesting the same. In short this company preys on instant gratification and promise of quality. Quality may be found elsewhere without being extorted. read more

I can't say enough how pleased I am with the professional installation of my floors. They are just beautiful. High quality products are offered by 50 Floors. Excellent communication and service were provided. I most certainly will recommend 50 Floors to anyone looking for excellent flooring. The installation team were excellent and professional. Prestige job. Thank you! read more

Update: 50 Floor sent the Manager and Assistant Manger to our home for inspection, they agreed the floor was laid wrong. They sent a new crew out once I was able to schedule my husband to take off of work to supervise this time... they removed all the new tile throughout the house and replaced . They took almost two weeks and took more time to lay correctly , towards the end they seem hurried and missed some spots but sent them back out today to repair holes in grout. Much better job this time. read more

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After receiving our review was received 50 Floor reached out to repair the carpet. We are thankful they did.

Worst carpet and install I have ever had. I bought the most expensive line they had and within less than a year, the carpet is matting and warping throughout the house. This is a one-person household! When I let them know, I was told that this matting is normal. I'm so disgusted. read more

The consultant met with us and suggested some great products for carpet and floor. The crew came and did the whole house in a timely fashion. I'm happy with the results. read more

I am disappointed in the quality of the carpet we installed in our den two years ago. Although we were told it was high quality and would last a long time, that is not the case. The carpet already shows more wear than the twenty year old carpet it replaced, especially in the doorway. We are two retirees, and this den does not get heavy foot traffic, but we do have to walk through the door to get into the room. I was initially disappointed with the unattractive sheen of the carpet fibers, which made it appear a vastly different color than the small sample I was shown when I picked the carpet. That problem seems small compared to our disappointment in the quality of the carpet. Don't use this company, their product is poor. read more

They were quick and did everything as promised, cleaned up the mess after, and the floors looked great!