I'd like to give a glowing review to Kristin Haltom, who works as part of the building management team at 500 Folsom. Kristin has repeatedly gone above and beyond to help me out and is courteous and professional. It's clear that she cares about the happiness and concerns of the residents and regularly communicates our feedback to management - which has resulted in improvements on multiple occasions. Give this lady a promotion and raise! read more

I honestly can't say enough good things about Rick Wheeler. From the moment he reached out to us, he made the entire leasing process stress-free and easy. He was extremely responsive, incredibly patient with all my questions, and genuinely cared about helping me find a place that I can now call home. Thanks to Rick and Karl from the leasing office, I found a space I love and couldn't be more grateful. If you're looking for someone who's professional, kind, and truly helpful, Rick Wheeler is the person you want to work with. It's been about 3 weeks since the move and I must say it's been so peaceful living here. The amenities are great, the staff are friendly, and the hot tub is well maintained. We love it here. Thank you Rick and Karl! read more

500 Folsom Apartments - Gorgeous Views - Apartments Near Me - San Francisco, California

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Flooding occurring! It's a Tehama nightmare all over again If you're touring this place, be sure to ask about the flooding that's occurring to help you stay informed! read more

Stellar Experience! Stunning views, great community, supportive management - this place has it all! Lived here for a year, my first ever time living in San Francisco. And it has been a very memorable one. You are minutes away from the lively Piers. Plenty of great coffee shops and restaurants around. None of the homelessness you find in other parts of town. Terrific events that happen all through summertime. In terms of lifestyle, this place has it all. The management are phenomenal. Shout out to Vivian, Brent, Jerry, Kristin, Tom and team -- they were able to help me with an unfortunate situation with a roommate. Really genuine people who make you feel right at home. Would fully recommend to anyone looking to experience the downtown city life. Absolutely would move back here the next time I'm in the Bay. read more

500 Folsom Apartments - The Balcony, floor 36 - Apartments Near Me - San Francisco, California

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Please be careful with this building. Like others with negative reviews I signed a full lease and paid the deposit. A week before moving in I received a text that "the tenant changed their mind" and offering me a smaller unit on a lower floor with a later move in for more rent! And no apology or accommodation offered. I had to scramble to find another apt and then a week later the unit they listed the unit for rent! Such terrible business practice - I feel like I dodged a bullet if that's how they treat people. read more

Just moved in. Got the VIP treatment and so far enjoying the apartment, the views, and the amenities. My maintenance requests were addressed quickly so far. Watch out for garage access: it is tight! read more

If you want management that actually cares about its tenants' experience, avoid 500. It's easy for them to be friendly and helpful when you're moving in, but when something goes wrong in your apartment, they offer no accountability or aid the second it becomes inconvenient for them. No one should have to deal with this kind of neglect when paying a premium for rent. read more

Avoid Essex at all costs. If you rent here you'll end up paying for their corporate incompetence. They suddenly told me in an automated email that my renters insurance is non-compliant and the reason is "AM Best rating". I sent probably 10 emails trying to figure out what that means and do I need to do. There are no phone numbers for the insurance verification department either. The local people in the office are nice but they also didn't know anything and couldn't help. About 10 days later, I got an insurance from a different company that happen to work but got charged for non-compliance by Essex in the meantime. They refused to remove the charge in another email message without even letting me speak with a human in that department. If I refuse to pay I'll get another charge. read more

This place is not safe .. multiple car break ins ..alot of theft and no help from management...no security bad customer service very unprofessional and uneducated management.....I had my car broke in to two times and my motorcycle stolen with no help from management... read more

The building is in a charming neighborhood, and some of the apartments are quite nice, but the cons are hard to ignore. Package deliveries are a nightmare--finding them feels like a scavenger hunt, and they often go missing entirely. The hot tub has been broken since October with no signs of being fixed, which is disappointing since it's supposed to be a key perk. On top of that, the garage and other amenities always seem to have something broken. While the location is great, the ongoing maintenance issues and lack of reliability make living here frustrating. read more

This property was my dream come true. A high rise facing the city with the best team running it. The manager David was so helpful from move in to move out. The property has a safe and spacious garage with assigned parking. A huge package room operated by HelloPackage. The gyms are always clean and the spa is never crowded. If I ever move back to the city I will be right back at 500 Folsom. read more

500 Folsom Apartments - View from every room - Apartments Near Me - San Francisco, California

Never again. I've lived in high-rise rental buildings in major cities for more than 10 years. 500 Folsom is, by far, the worst, most predatory management company I've ever encountered. 500 Folsom seems determined to make their awful practices the law of the land, so I figured, as a responsible citizen, I should bone up to the rules of living here. 1. Don't Live at 500 Folsom Cannot stress this enough - DO NOT LIVE HERE. Do yourself a favor and save your sanity, savings, and life force. Management only cares about money and NOT the well-being of their residents. Prices will get raised. Emails will go unanswered. Strangers will come in and out of the building. Leases will be littered with vaguely written phrases to ensure every cent is squeezed from you. Don't get tricked into living here. You can find SO much better for your money. 2. You Won't Get any Deposits Back Here at 500 Folsom, you will part with thousands of dollars in order to free yourself from the nets and snares of your lease agreement. You will be taken for a ride. I guess it's the price you pay for faux-luxury. Not only is management rude, distant, and shady, but they didn't give me my holding deposit back after they reneged on my apartment price and move-in date several times, even going as far to change my move-in date 2 days before it was scheduled. They also charged me $400 more for my unit than the exact same one that's 20 stories higher with better views. Yet another example of arbitrary price gouging. Totally unethical. 3. You Shall Not Park Do not mistake the 6 floor underground garage for actual parking. Others have noticed, the parking lot must be designed by a madman moonlighting for an auto-insurance company. My brand-new car was maimed and scratched senseless by the tight concrete passageways. I've been trapped in the lot several times because the gate doesn't open, and you have to call maintenance to open it, which ruins your chance to go to work (or anywhere) on time. Do not get a parking spot unless you drive something smaller than a Prius. And do not believe management when they advertise spots for $300. You'll be paying $475+ 4. You Will be Charged Twice for Your Pet You thought you could bring Fluffy into your 500sq ft sardine can? Think not! You will be taxed aplenty! And they will lose your forms and charge you again! Be gone, Fluffy. 5. Don't Order Packages The package system HelloPackage needs to be called GoodbyePackage--you're lucky to receive only 1/2 your packages. In more than one instance, I had WFH equipment deliveries that were lost due to the apartment's disorganization. 6. It's Called $500 Folsom I'm positive 500 Folsom earned its name from the only promise it keeps: raising your renewal rate $500 or more. They will use arbitrary fees and excuses to price gouge you. The management office is a joke with people who are far from invested in making it a place to love calling home. To them, it's a spreadsheet that they could care less about. 7. Remember to Pay Your Rent on Time JK, Don't! More money for 500 Folsom! Even if you make your payments with the precision, speed, and consistency of an Olympic sprinter, you will still receive ominous emails threatening legal action. Oh joy! 8. Thou Shall Renew. Thou Shall Regret. The only redeeming aspect about the building are the front desk folks. They are the most helpful part of the building complex. All of the above circumstances are real and the jokes just soften the blow of suffering this company has caused me. I can imagine they're only going to continue to torture me for the year I am bound to live here, especially after this review. But nothing is worth dealing with such unprofessional garbage. And potential tenants like you need to be made aware of it. If you can afford $4500+ a month, go elsewhere- and send me a thank you. I'll feel just a teeny bit better for being so stupid as to move-in here. August 2023 can't come fast enough. read more

Although we only rented here for 3 months, the building and team were awesome. Highlights include floor to ceiling windows, nice appliances, email package notifications (none lost). They also put on community events with snacks and drinks. Would like to highlight Aquetta, David, Quincy, Mark, Delmy, and Vivian for their friendliness. read more

Be careful about signing the lease . This building has been falsely advertised as luxurious Pros 1. Nice front staff and always helpful 2. Decent location 3. Modern appliances Cons 1. maintenance and service is bad . If you have emergency alarm beeping or sensors going off after 8pm , there is no help unless you can wait for a long long time . For so many apartments you would assume they would have an on-site service 2. Leasing office is not very communicative . They will send emails of what not to dos but if you seek help , no one will respond back 3. Trash room doesn't work most of the time 4. There is also a weird humming sound in the apartment due to a bad circulation of the air from the corridor 5. They call their apartment system smart with Yale locks etc. Apps and websites to make them work is an epic fail . 6. They don't have guest access code that people can dial in 7. The building doesn't have any good package services or notifications . You will have to search for the packages every time in the mail room or the package room read more

There are many buildings in this neighborhood that you can rent/lease a unit in. I would recommend finding another building than 500folsom. Pros: Some units have great views. The front desk staff and maintenance staff is good and responsive. Thats the only pro i can think of! Cons: No security, anyone can enter the building. Tiniest gym and worst community amenities that one will see for the price you are paying! The bbq grill and firepit doesnt work and hasnt been fixed for months. The leasing office staff is friendly on your face but is super unhelpful giving you typical management response. Sadly nothing great about this building to talk about. read more

I've lived at 500 Folsom for almost 2 years and absolutely love the building and front desk staff (especially Kristin and Elisa). Elisa is relatively new but has already fostered a community feel by organizing events which the residents appreciate; I certainly do! Outside of some of the building issues, I would recommend 500 Folsom to anyone looking to live in the neighborhood. They offer upscale apartments with top notch appliances, two terraces, 9 grills, a fire pit, 3 workout rooms, and a hot tub with beautiful city views! The building and staff are very pet friendly as well :). My Luna can't wait to go downstairs as soon as she wakes up to see Kristin for some love before going outside! They definitely make the pups feel as much as home as the residents. read more

This gets even better. It's been 25 days since my move out and my deposit still hasn't been returned. I read that they will get it to you in 21 days so I emailed them on the 22nd day. Turns out, the check needed to be mailed and they didn't have my new address (I thought they would send it electronically). Zero communication on the information I needed to give them. They were never going to send one single email, call, text, nothing about this. They were just gonna keep the money and not say a word. My email with the return address gets Cc'd to a few people because the individual I was talking to was off for the next two days. And then another staff member who was Cc'd asks me what my address is..... literally written in the previous email. Shows how bad the management team is at communicating with each other. Look, this building is so bad, they hired a "Full Time Resident Relation Representative" which is basically someone who responds to complaints all day, because they have so many. I literally go out of my way... like put forth actual daily effort.... to tell people not to rent here. read more

We moved in October 2020 and moved out a year later. Living here will definitely be one of my favorite memories. I loved the floor to ceiling windows, new appliances and the overall bright apartment. Then amentities were a big plus. The hello package system they use is quite flawed but when it works, it's awesome. They have a beautiful deck on the 9th floor. I loved going up to the social room as well. The front desk people were really nice and helpful. Whenever we had a problem with our appliances or needed some paint, they were quick to respond in the app. Ok, now the bad. Their parking garage is a mess. There would constantly be lazy drivers, driving the the opposite way to exit quicker. It's so scary, we got our car side swiped by another car. We emailed 500'folsom about it (there was a little damage on our car) but they ignored our email and never responded. We just wanted them to send a email to the residents to remind not to drive the opposite way About 3 months before the lease was up, my husband emailed the leasing office to ask about options (basically we wanted to do month to month lease while we were looking for a place to buy) they responded by saying that they had to see what the market was, closer to the end of our lease, to decide what they would be charging us. That is very scary to hear, considering we got a good Covid rate. They said they would contact us. We wait for two months (very anxiously). No one reaches out to us. Then finally close to 30 days before we move, we reach out to them to tell them we are leaving. Hang, who is very nice and helpful told us that our rent would only be increasing (I forgot how much but it was fair and not much) Btw, they claimed they sent us an email and letter but that is not true. We got nothing at all. read more

Been living here since December and here is my experience for anyone trying to consider this place. It's more like 3 stars but for the price I would expect a bit more. Location: it's perfect for access to the Bay bridge but that also means heavy traffic around the building during rush hours. Far from the embarcadero but not many big buildings around which gives good views. Amenities: Nothing too fancy to talk about. Smallest gym I have even seen so ofcourse few equipments to use. When something broke it took 3 months to fix it. The hot tub is the best with amazing views of the city. Apartment: typical apartment quality so needs a lot of upkeep. Things already looking old and used, specially the bath fittings. Good views if you can afford high corner floor. Staff: very good team of concierge and maintenance staff. Others not so much, all interaction have been unsatisfactory with typical building management answers. Security: this one is a red flag. Absolutely no level of security in the building. Anyone can go anywhere, which is why they have had few break ins in the garage. But ofocurse when I lost my car bagde they charged me for it. read more

I understand everyone's interpretation of service will be different, but I absolutely loved mine! Took a little bit of poking, but I got the answers I needed and was able to make an informed decision on making this my new home! The concierge team (Kristin, Tony and Luther are who I interact with most) are super professional, willing to go above and beyond to help the residents. The leasing team (worked with Pierre) are also great at what they do and are very responsive when us residents have questions and or concerns. And they just hired Geti who's our resident relations guru, and she's been nothing short of awesome! And that's on Mary had a little lamb! Depending on when you read this: get in while you can, this team is on fire and are willing to get you in the right unit if it's open! read more

I needed some help with my packages and Quincy in the leasing office was kind enough to solve my problems so fast. In less than 20 mins my problem was solve. Really wanted to appreciate him for his hard work. read more

500 Folsom is easily one of the best apartment buildings in San Francisco. And trust, we left no stone untouched our search. Now, let me tell you why. Leasing Experience: Ignore those negative nancies in the other reviews. The leasing team here is exceptional (Hi, Jason and Danielle!). From the first conversation with them, we got fast answers, near-instant walkthrough videos of all the apartments we were interested in, and the patience Jason and the team had with our many (many many) questions was incredible. Amenities: Firstly, the lobby, gym (now open!), and terraces are all stunning and some of the best we've seen in the city. We love having an attendant in the lobby 24/7, and they are always friendly and excited to see us and our dog, Moon. There's even lemons and rosemary growing on the roof which we've used for cocktails on occasion! Cleanliness: You wouldn't think I'd have to make this a separate section, but hey, it's San Francisco. 500 Folsom has cleaning teams working throughout the building DAILY -- and it shows. Between their dedicated teams keeping it spotless inside, and the East Cut neighborhood team cleaning the streets, it really feels like the nicest neighborhood in the city to call home. Apartment: We got a 1br 1ba in the building and can easily say the layout here is one of the best we've seen in new SF buildings. Where the others felt cramped and confusingly laid out, 500 Folsom's units make sense, are spacious and feature some hella nice equipment -- seriously, even the stove is wifi connected! It makes you feel like you're waking up each day in some elegant hotel.. but it's your home. Thank you, 500 Folsom, you're my favorite SF home. read more

I didn't love this one. The lobby is amazing and is kind of the best part. I had a 3:00 appointment and they had absolutely no idea who I was and that they had an appointment. I can't really blame them, bc when I called to make an appointment I got a call center, not the leasing office. While I was waiting, a couple came and asked a simple question about seeing a larger residence and the leasing agent stationed at the desk seemed bewildered and kept asking how he could help. The apartments were not for me, but if you need to be in the area I can see some appeal. This is a brand new building charging $4k for a one bedroom and I saw peeling finishes in the kitchens, water damage in a second floor apartment above the blinds, and some layouts that furniture would struggle to fit in. Lastly, on the 16th floor it looked like a war zone. So many scrapes, dents, and straight up holes in the wall. If you have to live here I'm sure it's fine, and it's the nicest of the Essex properties; but it's not worth it for me. read more

I had an awesome time here at 500 Folsom. I have stayed at a lot of buildings but I have never seen such an amazing leasing team. From guiding you to the type of apartment you should go for to helping you with the rest of the move in process, these guys were amazing. The maintenance team is also very efficient. Even if I used to book a maintenance appointment late at night they would make sure to get the issue resolved early next day. The front-desk staff is very helpful and affectionate. They do their best to assist you. I have never had any problems with package deliveries as well. Parking is amazing. Keep up the good work guys! I would definitely recommend all my friends to consider staying here at 500 Folsom. You wont be disappointed. read more

500 Folsom should be your next home. Apartments, and amenities are great and everything you would expect for luxury living. Above all, the staff is the overall differentiator. A month ago, we experienced a power outage for about 24 hours as a power surge knocked out a transformer that supplied power to half of the building. During that outage, I was greeted with staff members Mike, and Alex who went to all residents who didn't have power to give them a power cord to keep their fridge running during the outage. I've never experienced any landlord ever providing such a graciously small but incredibly huge act of kindness. As of this writing, 500 Folsom is still unfinished and with that comes some expected bumps but if you're looking for a staff and community who has your back, you've found your next home at 500 Folsom. read more

The concierges are amazing at 500 Folsom. They are always willing to help me with everything! Jonathan helped me with some last minute printing task and I couldn't appreciate more. read more

I enjoyed living here the past year but life is taking me to move to the north bay. The office staff and concierge are always very kind and helpful, and the manager David is always available to help whenever I had a question--something which is rare to find with lots of apartment management now. Never had any issues with lost packages, maintenance was quick to complete a fix the few times I needed them. Location feels safe and convenient for commuting since you can just hop off the bridge and be home as soon as you get in the city. Apartments and amenities are good as well, overall a great experience. read more

Run if you can! This place is NOT worth it. Do you know if the workers see you with both hands full incapable of opening the front building doors they won't press the button to open the doors. They'll watch you struggle to find your key fob because they have a rule that you MUST use your key fob. I get It I get it it's for security purposes but for goodness sake these grocery bags are cutting off my hand circulation . You see me coming here everyday, will it really hurt to press the button in order to open the door? Second, they don't respond to any emails. All my questions and concerns go out the door! Boo!! Oh but wait, I'll bet they will respond to this negative review in a quickness but where were you when I sent an email?!! If only they used that energy towards COMMUNICATION which I'm sure they know nothing about. Their elevators are constantly down making us wait a long period of time. You should see the line in the lobby waiting for the elevator. Reminds me of the Mitchell's line on a hot sunny day. Overall, there is more cons then pros. read more

LOVE the team here! always very kind and willing to support!

Where do I even start? TL;DR: I was considering a move into 500 Folsom; however, I decided against it and you should too. Don't walk. Run in the other direction...Here's why: - The front desk staff were rude when my friends and I came in to meet with the leasing representatives even though we had an appointment. They acted like we had interrupted their important gossip session. - Did you know that they have no obligation to you to hold your unit even if you pay a deposit and you are approved? Even if it's only 5 days before your move-in day, even if you have given notice on your current place, made arrangements with a moving company, etc., too bad for you. They couldn't give af. They purposely hide this fact and are very dodgy when you ask questions. If you send an email to get information in writing, they purposely don't answer the question. Really. They put this in the fine print in their paperwork. Read the other reviews. I've never seen any other company do this. They make it seem like YOU should be grateful to live there and that they're doing you a favor. Yo 500 Folsom - your building isn't the Buckingham Palace, so don't act like it. - The leasing company Essex is terrible, so it shouldn't be a surprise that they have these sketchy practices. I have dealt with them before in another community. They want you to sign the paperwork and then they ghost you/avoid being helpful. -There are other buildings such as 33 Tehama, Jasper, etc., in the same neighborhood with great deals right now that have much nicer and transparent staff, nicer amenities, and a concierge (avoids randoms just entering the building. I'd look there first if you want to avoid the Essex exasperation at 500 Folsom. -+1 star for the lit Christmas tree by the leasing office. read more

After a month of living here I'm SO HAPPY I decided to make the move! After living in a Greystar building close by previously, I had forgotten what its like to live in a building with professional and honest staff and responsive maintenance. Jordan (leasing), Josh (maintenance), and the rest of the staff at 500 have been so friendly and helpful during my move in process. I feel like I've finally found a landlord with some integrity which is impossible in SF especially amongst the big companies. PROS: - Though the building is still under construction on higher floors but the occupied areas, lobby etc are cleaned up and I have not seen construction personnel inside. - The first few small amenity spaces (mini gyms) are already up and running, fully finished and clean. Can't wait for the main amenity floor and gym to open! - Great, FUNCTIONAL appliances (no finicky high maintenance European brands). Can't stress how happy I am to have a normal washer and dryer that vents outside instead of a condensation dryer that vents into your living room like most modern buildings are putting in. Oven is also great with a 6 burner gas stove, and nice full size fridge even in studios. - Smart keyless locks make locking yourself out of your apartment a thing of the past. - Impressive lobby and friendly professional front desk team! CONS: - Main one is obviously construction is still going on. I have full faith that this will be a great place to live once that wraps up in the coming months. - Windows and extruding surfaces of building (bay window roofs, balconies) need to be washed. This is a bit of an eyesore but will hopefully be done quickly once construction wraps up. read more

Danielle Reyes made our experience amazing! Literally looked and leased! We set an appointment earlier in the week and were happy to see the building was well built and very functional for what we needed. Best studio floor plans in SF! Ask for Danielle. She is very honest, patient, and just cool to tour with. read more

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I've lived at 500 Folsom for almost 2 years and absolutely love the concierge and building staff as they are really supportive, friendly and provide the best customer experience. All questions, requests and concerns have always been responded to respectfully and in a timely mannered. The amenities here are great with the convenient location nearby and walking distance to markets, fitness studios, public transportation, and the banks. I'd love to share my experiences living here with anyone who would like to move in and pass on the kindness I have received here so far. I can be contacted here or through my email address at danthupham@gmail.com. Feel free to shoot me an email.My experience living here has been one of the best in the city! read more

Great apartments..very responsive and friendly staff Any issues with the apartment I have is being responded within a day. read more

I've lived here for a month and I love it so far! The view is amazing and all the amenities in the apartment feel really new and sleek. I had one non-urgent maintenance request and someone came and completely fixed it that same day. The leasing office went above and beyond to help me out when I had questions about the bike storage. They gave me a special fob so that I can put my bike in the lower levels and always get a spot. Concierge has also been really helpful and attentive with our questions about packages and large-item disposal. I also really like that we can get most deliveries straight to our apartment door since the elevators are open and we can buzz people in via an app. The neighborhood is kind of quiet but really nice. There are lots of coffeeshops and it's nice to be by the water. Salesforce Park is also really close. Overall it's been great. #1 feature is the view! read more

My package was lost/misplaced. It took a day but Hello Package , Geri & Pierre were able to find my package and showed me the video of the carrier clearly putting it in the wrong space. I was upset at first us but then realized it wasn't there fault. Fed Ex had put my package in the wrong space. read more

Called the leasing office to book a virtual tour with a request to see a certain unit and was told that they will "do what they can, no guarantees, and that you will see what is available". The appointment was scheduled for today at 4:30pm via FaceTime but I never received a call or email for the scheduled time. Very unprofessional, especially when compared to other apartment buildings in the area. Waste of time & need to retrain staff! read more

The security manager of this apartment complex continously micro-watches/micro-manages black people. The other day, she gave me such an inappropriate tone when asking me this question about dogs. She would NEVER EVER talk to a white person the way that she talked to me! After I told her that they don't live here and are guest, and walked away, she deactivated my key fob access. YESSSS, I said it....the manager here will deactivate your key fob for pure spite and vegence!!!! They will make your life like hell and harder for you!!! The next day, I ignored her as I walking the lobby, when I was coming back. She told me that she wouldn't let me go up the stairs after she deactivated my key fob!!! Mind you, a whole bunch of guests and residents where freely going up the stairs, but out of everyone, she didn't want me and I was the only black person (of course). I asked her what was the problem. She then told me it was me, that was the problem, as she yelled at me and made threats to get me in trouble. I can't even make this up, she literally yelled at me and made threats! Folsom, shame on you that you have someone who weaponizes their power and bullies guests/tenants. I have never felt so violated, micro-watched, and micro-managed in all my life. To all of the people of color reading this, this apartment complex will micro watch you and micro-manage you. Don't be fooled that there's black people as security guards, the manager isn't skin folk (she enjoys seeing her own fail).They don't want you to live here, they don't want you to succeed, and they don't want you to even step in this area! Save your money, you deserve a better place that will MAKE YOU FEEL SAFE AND RESPECTED. THE HOOD IS LITERALLY SAFER THAN THIS PLACE. Also, if you also had a lockout due to the spite and unprofessionalism of the securiy manager, please understand that it's consider an illegal lockout and get a good lawyer. read more

I seriously enjoyed my stay here. I lived on one of the upper floors and had a lovely view of the Bay. There's something humbling and awe-inspiring about such a brilliant view - it inspired me to push myself harder in my career. The build quality is great too, although I will say the cabinet handles are a little sharp due to the square edges (they look great, but I learned to avoid them). Beautiful, stunning flooring, gorgeous windows, gorgeous kitchen with fancy Bosch appliances, luxurious mirrored medicine cabinet, substantial washer and dryer. It had everything a gal could ask for! Management is also on top of things and consistently addressing problems. I definitely appreciate how they handle complaints, so it didn't feel like a cash grab. I'm amazed by the professionalism of the entire team. Some cons though: -the trash chute got clogged several times so I had to call maintenance. -Mail. At one point or another, your mail will be inexplicably lost somewhere in this building. I had to harass HelloPackage several times about a missing package for them to continue to allege that it never arrived, then to miraculously locate it a few weeks later. This was an issue when I moved in and was still a running issue when I moved out. In fact, I just got a notification that one of my missing packages was located several weeks after I'd moved out, so 1.5 months after the delivery date! The packages that I lost to the void were thankfully not too expensive, but I can see how it could be a potentially large issue for others, so I'm docking a point. In all, I really did love my time at 500 Folsom and was sad to move away. I was apartment hunting for several weeks before choosing this building and checked out most of the high-rises in the area, so I know that this one outcompetes many other options. If I'm ever back in SF, I'll definitely want to return here! read more

I recently moved into 500 Folsom! And the experience was amazing. My leasing agent made the process so smooth! I have to say I love the Hello Package system. I love how secure and convenient it is. The building is clean every morning I see one of the maintenance staff cleaning the elevators. read more