THEIR "REPAIR" RUINED MY SOFA UPHOLSTERY! DON'T GO HERE!…read more The upholstery on my sofa detaches and is machine washable. I tore it while putting it back on. I asked them sew a similar fabric on the UNDERSIDE to reinforce it and keep it from ripping more. Didn't need to be perfect, I knew the tear itself could not be sewn together but patching and stitching the underside could mitigate the damage. I came to pick it up and BOTH SIDES were covered in a fabric patch that's not even a close match! I was told that there wasn't a way to reinforce it from the underside so they just did both. Even if that were true (it's not), why did no one call me FIRST and tell me the work I requested and paid for wasn't possible? This is a very basic ask of a professional tailor, it's unbelievable they got it so wrong! This patch is so much worse than the original tear. The sofa was custom made in Japan and is a one of a kind piece. Pics of the tear and what they did to it. The pics of the denim repair is an example of what I asked them to do.

I had two expensive formal gowns cleaned at this establishment. Done within a week and the looked…read moregreat! Exactly what I was expecting.

Prices on shirts up 1 dollar. Now if buttons in collar are buttoned they make you stand there and…read moreunbutton. Clerk stands and look at you.

Since under new management, this place has really turned around. Nice people, great service. Keep…read moreit up!

Price up 1 dollar. If collar buttoned you have to stand there and unbutton while clerk watches you…read more Never again. Over 6 dollars to launder a dress shirt.

won't go there again. attendant had given my item to another patron. When mistake was discovered…read moreattedant wa unapologetic and rude. Mistake was eventually corrected, however attendant's demeanor remained remained rude and unapologetic. I won't support a business whose associates forget whose dollars pay their wages.

I walk in at 2:58 PM on a Saturday with some dry cleaning to drop it off and pick up whenever. I…read morewasn't aware that they closed at 3 PM on Saturdays and the girl behind the counter was on the phone on speaker with someone as I asked to drop off my dry cleaning. Then the person on speaker, I don't know if it's another employee/owner/friend, says out loud " No, you can't drop off two minutes before close" In a snobby tone, as if trying to use a service while the door was unlocked was a ridiculous idea. Obviously, I was not aware of them closing at three. That's all that had to be said, no commentary needed by the person on the phone. The girl that was actually working behind the counter was actually very polite, but whoever she was on the phone with had an attitude for some reason about it. I get that working right before close and having someone walk in is frustrating, and we've all had it happen to us. The girl actually working was very polite, but the commentary from the girl on the phone making me out to be ridiculous for this large inconvenience that can be easily reconciled, makes me not want to get my clothes laundered here again

Dropped off 3 items to be dry cleaned and I asked the worker specifically when it would be done…read morebecause I had an event. Came to pick it up and it wasn't even started on. Not realizable what so ever.

My husband brought some pants here to be hemmed. The lead time is about a week. $16.95 to do it…read more The guy didn't even have him try them on, which I find odd so we will see what they come back like.

horrible scamming business. we will be reporting them to BBB . ridiculous HORRIBLE CUSTOMER SERVICE…read more. the quality of work is poor . wouldnt trust them with your new clothing lets alone clothes your giving away . Just picked up my dry clothes which consist a white pants suit and a yellow dress. My suit and dress was new when I took it to them. My white suit looked dirty and my dress was wrinkle. I was told that I had to pay to have them redone. I don't think they dry cleaned it the first time. I will not be returning to this cleaners. the charge you to dry clean your clothes and just put it on a hanger and give it back to you not dry clean at all. Sad people getting over on others to make a dollar.

Brought a feaux fur comforter set here on a Thursday to be dry cleaned and was told it would be…read moreready by the following monday. After almost an entire week of being put off I finally asked for my things back to go elsewhere. the cashier finally brought the set out piece by piece to then keep the final pillow case as "it still needed to be cleaned" i told her it was fine that i just wanted it back. at that point she brings out a ratty matted pillow case and went on with what she was doing. i checked the tag to make sure what she was handing me was mine and then proceeded to show her the difference in the other pieces and the last pillow case. she barely acknowledged the issue and called her manager who simply told her to offer a refund. the following day i went up to speak with the manager who then informed me none of it was dry cleaned, it was all machine washed. the manager then proceeded to attempt to justify by reading the tags wash care but stopping right before reading "dry cleaning recommended". while it is "just a pillow case", you cannot purchase it individually and the set is no longer in stock, not to mention the principle of basic trust. in the managers defense he attempted to "make things right" by offering to now dry clean the comforter set, at this point i don't trust them with a pair of socks much less to do what they were asked to over a week ago, too little too late.

brought my slacks their as regular fit and they came back to me slim fit. Your pants aren't…read moresupposed to shrink at the cleaners which means they probably machine washed them.

DO NOT PATRONIZE THIS BUSINESS WHAT EVER YOU DO IN ANY OF THE LOCATIONS. I would give Impressions 0…read morestars if possible. I brought the majority of my business wardrobe (roughly 30 items) to Impressions upon getting a new job, and had several issues. The first time I got my items back, they had a VERY strong mildew odor. I brought them back, and spoke to a local manager who said bring them back for a comp-ed re-do. He said they had a machinery malfunction and water was poured into the machine when it should not have been and that he personally cleaned it out himself and now things would be fine. I told him it was a time sensitive problem because of this new job, I was going on a business trip, so I needed them back quickly. He told me it would only be a couple of days. Upon picking up my clothes again, they still had the mildew smell. I called the manager again, and he said to bring them back for a refund, and to call him when I got back into the store. Not 15 minutes later, I was back in the store, but now the manager was mysteriously unreachable. I spoke to the owner of the franchises (who sits in Richmond Hill) and he said that refunds were not an option in his business. He said the only option was to have the clothes cleaned again. I told him about my business trip as well, and that I literally did not have the available days to allow the clothes to be cleaned and that I do not trust them with my clothing. He told me I had no other options. He was not willing to give me a partial refund (the bill was $92.90) and the manager said that he could not issue a refund either. I spoke to the manager again, and he said because the bill was so large, he only thought it was a few items, that a refund was not allowable. I said to him, "so you're telling me you just ruined 30 items of dry cleaning [side note, total value of the items is over $3000] and that you have no option for me." He basically said back to me that he didn't and that there was nothing he could do. DO NOT PATRONIZE THIS BUSINESS WHAT EVER YOU DO IN ANY OF THE LOCATIONS.

New Owners (best Dry Cleaners). From across the street…read more Very reliable and high quality. I've patronized them for 11+ years.

Ms.Sue is the best! Her work is fantastic! She did my…read morewedding dress which I would never had trusted to anyone else! Three generations of women in my family wore it. I am the tallest of those women, so it required quite a bit of alterations. She took a little material (slipper satin 1948) from the Cathedral length train an elongated the bodice of the dress.. Also, she repaired every button,bead and matched the embroidery on the bodice to match! How she did it...i will never know. However, it looked like the dress was made that way and i never could tell how she added the length in the bodice but, it fit perfectly! Prices were unbelievably reasonable for all the work. Ms.Sue is also, sooo nice...she makes you feel right at home. If you need anything altered in Savannah...I would go see Ms.Sue!

Do NOT patronize this business! She hemmed a suit pant like a pair of jeans; then said it wasn't…read moreher. I asked her who came into her store and worked on her behalf. She asked if I thought she was lying.