We stayed two (2) nights at Bailey Lodge in Bailey, CO. First impression was that it was an older…read morelodge, and had not been recently updated for at least 10 or 20 years due to the outdated-looking linens, dirty carpeting, and the "landlord special" type paint jobs and caulking. The room was fairly clean, however, we did find that there were spider webs in the bathroom (with live spiders), dead bugs smashed and stuck to the ceilings and window sills, and the carpet was stained and needed a good vacuuming as there was dirt and pieces of dried mud. The welcome sheets were very cleverly written (by Misty we found out) and were a nice bonus.
The beds were a bit stiff, and not all that comfortable, but they were made, and there were plenty of fresh fluffy towels for us to use. We did move the couch in the room closer to the fireplace (I guess this is unheard of by the owner from their reply, I mean who'd think people could want to sit and be comfortable in front of the fire), as we bought some duraflame logs to use in the fire (we were given 1 (not two as the owner has assumed as they always "can't find" any (depends who you ask, Scott said they had none but then when the lady who cleans the rooms heard we wanted one she was somehow able to make one appear out of thin air*), and when we did move the couch we found they do not clean behind/under it, as we found someone's vape pen, and a hair pick. The owner's reply says it is "too difficult" to move the couch and clean in it after every guest's stay, which I find disturbing. This means that any dandruff, trash, or fluids they leave behind are just sitting there on the couch waiting for the next guess. Gross.
The room had a small kitchenette, with a double hotplate to use as a stove. The provided dishes were all mostly cleaned spotless, and they had all the basic necessities if you were to cook. However, the faucet of the sink broke off once during use, and caused quite the mess. We were able to fix it and clean the water up and it was fine afterwards, it just needed to be screwed down properly.
The grounds are wonderful, and they have many hanging potted flowers, and hanging hummingbird feeders, so there are always a TON of hummingbirds flying to and from. They also have a pond that you can fish from, so long as it is only catch and release.
The bad: Our heater went out once each night we stayed, sometime late and night, so we always woke up freezing cold. It was raining the entire time we stayed, so the temperatures dropped to the 40s at night.
When we tried to call the office to get the heater fixed when we woke up, we found they don't have the office or phones staffed 24/7, and had to call the phone number provided to us about a million and a half times before a sleepy voice answered to help us out. *Edit: We're so sorry it was a big deal for the owner to have to wake up and get in the shower to come fix the heater that was supposed to have been working properly in the first place so we had a warm room to come back to when we were finished with work.
Edit: Changed to 1/5 stars due to owner's response. They basically called us liars. Not the way to approach customer service. Instead of getting defensive maybe try to apologize for the issues we had, and ensure it doesn't happen to customers in the future.
And yes, we did call them over and over again starting at 6am, as that is when we had to wake up and shower because we had to be at work by 7am, and our room was in the high 40s. Who'd have thought that when you get out of the shower you'd like to be warm, apparently a crazy concept for the lodge.
I've also attached a screenshot of their "summer weather" during our stay. I'm sure most people won't find a 46 degree low anywhere near "tropic."
Now when I come back to Bailey for business we will never return to the lodge. Good riddance.
