Great communication, went above and beyond our expectations. They kindly helped us retrieve a…read morecouple of items we left behind.

We rented a 5th-floor condo through Summit County Mountain Retreats for a family ski trip with…read moreyoung children and a grandparent. Unfortunately, elevator access to our unit was a major issue throughout the stay. For over 48 hours, both elevators in the building were completely inoperable. For the remainder of the stay, the elevator servicing our floor did not function, requiring us to climb over 115 stairs multiple times per day while carrying children and ski equipment. This situation was not disclosed prior to booking, and had we been informed, we would not have rented this unit. The lack of elevator access significantly impacted accessibility, use of amenities, and overall enjoyment of the stay. Management acknowledged the lack of prior notification and the impact on our experience, but ultimately refused to offer any refund or credit, citing that the elevators are maintained by the HOA. Families traveling with children, older adults, or anyone with mobility concerns should be aware of this risk and ask very specific questions before booking.

Absolutely unacceptable experience -- serious safety and health concerns ignored…read more We originally booked a different property, but a few days before our arrival, we were told there was a plumbing issue. Fair enough -- things happen. The company offered us alternatives, and we selected a replacement. That's where everything went downhill. The new house was disgusting. There was visible dirt and grime, and more alarmingly, a serious bee and wasp infestation. I carry an EpiPen due to a severe sting allergy, so this wasn't just an inconvenience -- it was a life-threatening situation. I was stung twice trying to get into the property. That should have been enough, but it gets worse. The HVAC system had a filthy air intake with visible mold growing on it -- something any responsible host should be checking regularly. When we raised these very real safety and cleanliness concerns, management's response? They told us we were no longer welcome. That they would send an eviction team if we weren't gone by 10 a.m. the next day -- simply because we didn't "appreciate" the property. You're right. I don't appreciate spending one of the few vacation days I get in a house that's a health hazard -- trying not to die from a wasp sting or mold exposure. This company showed zero professionalism and absolutely no concern for guest safety. Avoid at all costs.

In Lionshead. The absolute worse rental property in the USA…read more I am shocked Sky Run would manage such a bad property. And the interesting thing is when I had their office come out to inspect, it turned out they knew the multitude of problems already. Never, ever again.

The condo we stayed in at The Sorings 8811 was very nice, however, the pools, hot tubs and…read moreespecially the steam room was not maintained. The steam room was unusable and disgusting smell that radiated through the whole Lobby area.

We recently had the pleasure of staying in this exceptional custom-built home during our trip to…read more**Keystone Mountain**, and it exceeded every expectation. From the moment we walked in, it was clear this home was thoughtfully designed with both luxury and comfort in mind. The craftsmanship and high-end finishes throughout truly set it apart. Every detail felt intentional, creating a warm and inviting atmosphere that immediately made us feel at home. The amenities were outstanding. After long days exploring and adventuring around Keystone, relaxing in the private hot tub was an absolute dream. The beautiful garden space added a peaceful touch, and the jet tub provided the perfect spa-like escape. It felt like having a private retreat tucked into the mountains. The sleeping arrangements were exceptional. With five incredibly soft, comfortable beds--each paired with its own private full bathroom--everyone in our group had their own space and privacy. It made traveling together effortless and enjoyable. The kitchen was another highlight. Fully stocked with thoughtful extras, it had everything we needed and more. Whether we were preparing a full meal or enjoying a quick breakfast before heading out, it truly felt like a home away from home. This property offers the perfect balance of luxury, comfort, and convenience. We can confidently say we will only stay here for our future Keystone Mountain adventures. It has set the standard for all our mountain getaways!

Great condos, spectacular views, fun restaurants BUT their tavern blasts music ever night…read morethroughout the village until 11pm. So you basically hear loud music until closing time. Wish we were warned this but who would stay here if they did?!? Everything else we loved just I didn't appreciate the lack of respect the tavern has. Going on two days of crappy sleep.

We rented a condo in January 2017 for our large group of 9 people at Pine Condominiums on Airbnb…read morethat is hosted by Summit County Mountain Retreats. We arrived at night with our car, there was a snow storm and hardly anything to see. We could not find the place easily. The complex is so large and we finally found a lobby and check in but there we were told there was another one. It was a quest. We ended up finding it. Then through the storm dragged our luggage looking for the right condo : another quest. When we found it, relief was great! It was spacious and cosy. Privacy for our group was perfect as you are isolated from other condos. Beautiful view. Balcony but it was snowed in. We found the pool and jacuzzi, these are amazing facilities that come with the place! We used kitchen and 2 bathrooms. It was an apartment for 6 but thanks to the large sofas in the living room and 2 extra mattresses, we managed to fit with 9. You need a car for groceries and going to the ski resorts.

Place is very nice and convenient. Management however is rude and disrespectful. The white lady…read morewith dirty blond hair is extremely rude. After being in the mountains skiing all day, we came back and she made accusations insinuating that we had been littering because there was trash by one of our cars. Seeing how we've been in the mountains all day that is 100% not possible. She continued to say she "saw us" which is a crazy accusation unless she saw us in the mountains magically throwing trash into the parking lot. It's very disappointing seeing how the faculty treat guest.