I have stayed at SkyRun Rentals in Keystone Colorado twice and each experience has been great!!! Both condos have been so cozy and comfortable. This last one was perfect at 1634 Quicksilver, it accommodated a family of 9. Just felt like we were at home. Would totally recommend anyone to stay here! Might just ask for this exact condo next time!!! read more

SkyRun Vacation Rentals - Kids looking out at the snow 1634 Quicksilver - Ski Resorts Near Me - Keystone, Colorado

Absolutely unacceptable experience -- serious safety and health concerns ignored We originally booked a different property, but a few days before our arrival, we were told there was a plumbing issue. Fair enough -- things happen. The company offered us alternatives, and we selected a replacement. That's where everything went downhill. The new house was disgusting. There was visible dirt and grime, and more alarmingly, a serious bee and wasp infestation. I carry an EpiPen due to a severe sting allergy, so this wasn't just an inconvenience -- it was a life-threatening situation. I was stung twice trying to get into the property. That should have been enough, but it gets worse. The HVAC system had a filthy air intake with visible mold growing on it -- something any responsible host should be checking regularly. When we raised these very real safety and cleanliness concerns, management's response? They told us we were no longer welcome. That they would send an eviction team if we weren't gone by 10 a.m. the next day -- simply because we didn't "appreciate" the property. You're right. I don't appreciate spending one of the few vacation days I get in a house that's a health hazard -- trying not to die from a wasp sting or mold exposure. This company showed zero professionalism and absolutely no concern for guest safety. Avoid at all costs. read more

SkyRun Vacation Rentals - Ski Resorts Near Me - Keystone, Colorado

In Lionshead. The absolute worse rental property in the USA. I am shocked Sky Run would manage such a bad property. And the interesting thing is when I had their office come out to inspect, it turned out they knew the multitude of problems already. Never, ever again. read more

First of all this company never showed up as the management company on the rental property through VRBO/Expedia. I had a text sent to me that did not give me a link or a contact or any useful information other than "let us know how we can help" from Skyrun. I literally didn't know who it was and no contact information was given. Who does that?? When we got to our property in Keystone Colorado, we didn't have the code to get in to the property. It had been sent from sky run, which I had never heard of or was never mentioned in the Expedia or VRBO emails with a code to get in. It also went into my spam folder as a result. Additionally, one of the big selling points of this property was that there is a pool and a hot tub which my kids really wanted to experience and part of the reason I booked this place, but there is no instructions on how to enter the pool area which is locked- because it requires a key card - That we don't have. When I emailed and texted sky run, I got no response. I can't help but think this is a completely hands off "milk it"enterprise I will never rent from sky run at all again. read more

While customer service was friendly, overall the customer service was lacking and not helpful. Check-in process was not simple. Office was a feed blocks away and after checking in finding the correct unit was not easy as the signage is not laid out well. A dirty towel was still hanging when we arrived. Pool towels were not at pool but only 4 were in the unit that sleeps 10. When asked for more towels there was a lot of back and forth to get them. Extra pillows did not have pillow case nor were there extra sheets. A toilet clogged during the stay. It was "after maintenance hours" so it remained clogged and unusable from 4pm till 10am the next day when we checked out. Again 10 people for this now had to share 2 or the 3 toilets and 1 or the 2 showers as the one bathroom was unusable. You are allowed to only park 2 vehicles even though the units sleeps 10. Then one of the vehicles even though it had the parking slip still got an unauthorized parking note left on it. Lastly, two of the rooms opened up into the main living area so the privacy and noise could be heard in them. Overall, while the skiing was enjoyable the unit left much to be desired. read more

I have rented many homes throughout the last 20 years and our SkyRun home was by far the cleanest I have ever found! I was so impressed with the well equipped kitchen and the small amenities throughout the home. Including being able to use the garage, which most places do not allow, we had a fabulous view and the management of this company is excellent. We will definitely return. Thanks, SkyRun for making our vacation the best one ever! Kathie Montgomery read more

I cannot recommend SkyRun. We stayed at 78 Independence Lane at Keystone and ran into a ton of issues and lackluster uncaring response. Issues were: fiber door lock that didn't stay locked, oven door that wouldn't stay closed (propped a chair in front of the oven to cook), not enough towels for four people (they did bring more upon request), dirty chairs, couches, dishes and glasses. No tin foil. Rando loose plastic wrap (in dirty drawer). Just don't bother with SkyRun. They didn't care. Don't waste your money. read more

These guys are the WORST! Pitch a tent, sleep in your car, stay with that brother-in-law you can't stand, anything but one of their properties! We booked a house in the Dallas area for a few members of the immediate family coming to the area for a funeral. I wrote this in my "note to the owner" in my application, which was accepted along with payment in full. One day later, with no notice, they canceled the reservation, citing our INTENTIONS to have a party and be in violation of the maximum number of guests allowed. Based upon me saying that we were in town for a funeral, and it was going to be so nice to be together as opposed to having three hotel rooms, they decided that we were going to have a party and invite the masses. All information was available on the application, which they ACCEPTED! Given that we are burying my husband's mother, I doubt we'll be hosting a blowout. read more

Beware of this company, they were incredibly unhelpful to resolve a miscommunication which was a result of language barriers and unclear details for a property listing. My parents booked a house for themselves and some close out of town friends to stay for my wedding. My mother made inquiries about 7 weeks prior through Skyrun and was left with no answer for 2 weeks. She reached out by phone and the property owner canceled the reservation just 3 weeks before my wedding. The Skyrun rep did not even try to help clear up any confusion. If the owner and managers continue to treat people this way they will never have guests. read more

As others have said, they are not a good company to work with and should be avoided at all costs. They cancelled my reservation when I asked if I could change it to a different weekend and kept the amount in full. I've had no luck at recourse and am out a significant amount of money. read more

Former owners with property managed by SkyRun. SkyRun Breckenridge was our management company (specifically Karen Cox owner and manager Josh Ortiz) for a rental in Breckenridge. They hired a plumber to cap a gas line to our stove/oven a few months ago. They suggested we replace the gas stove/oven and replace it with electric unit. We did that and they managed the entire project, including capping the gas line properly. It was not properly capped and leaked causing renters to call fire department and abandon the property. Skyrun turned off heat and left home without heat in subzero temps. They failed to notify us, failed to turn on electric heaters for 3 days. When we complained they terminated our contract with them. In a call to the owner, Karen we explained what happened and her response was the following: Karen Cox VM response to incompetence of staff handling dangerous gas leak: "Hi Greg this is Karen Cox I wanted to let you know that I just got off the phone with Josh and as it goes in a normal situation where there's tension there are some sides to the story you're not gonna like the next thing that I'm gonna say but we are going to terminate our agreement with you for both properties it turns out that we began a process in Breckenridge the leadership they did of looking through properties and ranking them in terms of which ones were workable for our system and which ones might not be the best matches and your properties were pretty low on the list of home workable properties that provide the kind of experiences that we want to provide for our guest if you wanna talk further you have my number or my email feel free to reach back out like I said I'm going off-line now until at least Saturday so it'll be a while until I can respond to you sorry about the relationship ending the way that it did around this issue with the gas leak and I do wish you well in terms of moving forward with your properties." Our response to Skyrun: They have failed to respond to date. It seems like I was on a different call than you were yesterday? You failed to address any of the concerns we raised about Josh's incompetence in handling the gas leak situation. I am appalled by SkyRun's complete mishandling of the recent gas leak at our property and the unprofessional manner in which you terminated our contract. Josh's failure to properly address a dangerous gas leak is inexcusable. The plumber you hired left the gas line to the stove/oven improperly sealed, creating a serious safety hazard. Beyond the immediate danger to tenants, this negligence also exposed our property to potential freezing damage. We are currently over $2,000 out of pocket dealing with a situation you all created. This is not just poor service--it's blatant irresponsibility that could have had catastrophic consequences. What's equally insulting is your attempt to dismiss this situation by suggesting that our properties were beneath your "desired level of service" and implying that you were planning to terminate our contract regardless. Our properties rented consistently and generated significant income for your company. To be treated with such disregard after contributing to your bottom line is both unprofessional and disrespectful. If this is how you handle long-term clients, I can only imagine how other property owners will be blindsided--especially during peak season. This kind of behavior isn't just bad business; it's unethical. Adding insult to injury, your staff reached out to us in December recommending we spend several hundred dollars on new bed coverings to make turnovers easier for your team. Why would you propose such an investment if you were planning to drop us? This reeks of dishonesty and mismanagement. We clearly overestimated SkyRun's competence and integrity. Rest assured, we won't make that mistake again. I trust that your lack of professionalism will catch up with you soon enough. read more

We spent 4 nights at Trappers Crossing #8758 in Keystone. A great ground-floor unit. Lots of space, very clean and a well stocked kitchen. Its right next to the shuttle which is convenient. A few suggestions, Update the TV, the worst I have ever seen. Get rid of the shelf units with to many odds and ends and get something up to date.. If your a wine drinker, bring your own glasses, the selection is embarrassing,. I don't know why they use footed wine glasses in rentals. The unit is merchandised as handicapped. It would be nice to have some grab bars in the shower and master bath. The mattress in master needs to be replaced. We have been renting from SKY run when they operated out of a lock box at the Inx Spot read more

INNSBRUCK CABIN IN GRANDY CO- DON'T GO!! :( I am writing to express my deep dissatisfaction and disappointment with the condition of the rental property I recently booked for 7/13/23 - 7/15/23, located at 577 Forrest Drive, Grandy, CO 80446 - The Innsbruck Cabin. However, due to the issues outlined below, we stayed only one night and quickly checked the morning of 7/14 and were forced to acquire another rental for the remaining two nights of our vacation. You can verify we did not enter the cabin 7/14 or 7/15 via the door keypad log. The following issues were encountered during our stay: Neglected maintenance : Greeted by overgrown Weeds surrounding the home and mosquito breeding in the overgrown weeds were clear signs of negligence on the part of the property owner. We were not able to sit outside for 5 minutes without seeing numerous mosquitoes coming through the wood planks from under the home or the weeds on the side of the home. The screen doors also did not close at the top of the doors and there were a few spots that had little holes allowing the mosquitos to bite us inside the house the entire time we fought the mosquitoes. Forget about going on the kitchen patio with the knee-high weeds approaching the stairs, making it impossible to sit outside. Poor cleanliness: The property was not adequately cleaned prior to our arrival. We found dust and cobwebs hanging off all the light fixtures and killed a few spiders. This is in direct violation of the standards and expectations set forth in the rental agreement. We found one of the pillows in the master room to have a big blood stain; why would you even keep something like that in the home for renters to use? It is so unsanitary! Lack of safety features: The absence of screens on the windows created an unsafe environment, as we were unable to open the windows in the bedrooms or kitchen, we were told several times when we voiced concern about the heat, we were told to open all windows to cool off the home, that was an untrue statement because we could not open the windows to cool off the house because of the mosquito, and yellow jacket problem. Moreover, the window locks inability to lock compromised our personal safety and security, exposing us to potential risks to my children at night. Neglected maintenance: The presence of cobwebs all over the light fixtures, weeds surrounding the home, mosquito breeding in the overgrown weeds, outdoor patio furniture was old and brittle, and shedding splinters were clear signs of negligence on the part of the property owner. These issues not only detracted from the overall aesthetic appeal of the property but also posed health and safety concerns for us and for our family. Substandard furnishings and amenities: The sagging sofa in the living room provided an uncomfortable seating experience for us and our family. Additionally, the sheer curtains in the living room made it impossible to enjoy television due to the excessive glare. One of the dining chairs had big urine stain, and the Master shower had mold around the tub that clearly needed caulking. We decided to skip showers due to the pooling water in the tub and mold caulking. Furthermore, one of the rooms listed a queen bed and had a queen mattress but you used a full-size box spring, causing the bed to sag on the ends, resulting in discomfort and a lack of room and proper sleep. Defective plumbing fixtures: The presence of a dripping shower in the master bathroom on the 2nd floor made it hard to sleep our first vacation night due to the drip, drip going on all night, and pooling water for mosquito breeding. Damaged kitchenware: The scratched pots and pans in the kitchen were not only unsightly but also rendered unsuitable for safe cooking. This caused a big inconvenience because the food we stopped to purchase could not be cooked in the condition of the pots and pans. Given the unsatisfactory condition of the rental property, loss of vacation days, and the failure to meet the agreed-upon standards, I request that you promptly address this matter by providing a Full refund: Reimburse the full amount paid for the rental, including all associated fees and charges within 3 days of this letter received. Management is the worst, they will accuse you of bringing a bloody pillow, try to make you look like a fool for complaining about knee-high weeds full of mosquitos to call them eco-friendly plants, it was 80 degrees in Granby, and was told to open the windows to allow cool fresh air in which you could not do because there were no screens on windows, and the sliding glass screens had little holes allowing the mosquitos when we called to address they said they were going to hang up on us and that we were making up these accusations even though we have pictures for proof. read more

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HORRIBLE!!!!!!!!! TRAUMATIZING! These people are condescending liars. They advertise disgusting properties as "luxury" and if you know anything about luxury and arrive at one you will wish you just went to a resort instead. The home we arrived at was filthy, most of the lighting fixtures were full of dead bugs, birds had created nests all along the roofline and pooped all over us and the pool in the first day we were there - SO DISGUSTING. My husband is a physician and was worried that we would end up getting sick from all the fecal matter in and around the pool. The whole point of going to AZ was to get some sun and let our kids swim the whole time. Although the property was advertised as "no refunds" it was also advertised as being in pristine condition and was applauded for the cleanliness which is part of why we booked it. After contacting Skyrun we were met with rude arrogance and no solutions to this horrendously unsanitary problem. Unsanitary conditions should warrant a refund. After getting nowhere in a hurry we left after the first night without being credited back any of our money. I had to find another house on a whim so that we didn't end up with giardia or something worse. I would stay far away from this rental company. I feel bad for the people who own these homes they probably have no idea how poorly managed their houses are. I have thought about reaching out to the owners directly to notify them of the shoddy management practices that are in place. These people will only get away with operating like this for so long before it blows up in their face. read more

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I would not recommend working with SkyRun Vacation Rentals. They were unwilling to work with us on rebooking or refunding our rental fee when it was nearly impossible to get to Estes Park due to multiple wildfires in the area. Larimer County, where our property was located, was declared a disaster emergency; multiple roadblocks were up, road closures were in effect, and there was an unhealthy air quality alert. It's disappointing when people don't do the right thing. read more

The only reason I am giving this place one star is because zero stars is not an option. We stayed here over Christmas and it was an absolute nightmare. The unit was disgusting and filthy NOTHING like the photos portrayed. The sink had fallen out underneath and their solution was to use a scissor Jack to keep it up. The bathrooms were atrocious and needed major repairs. In the master it looked like they had started patching up some work and just left it unfinished. The carpets were dirty, the TVs didn't work and trying to get any help from property management was painful. I could go on and on about this revolting property and incompetent management but I'll let the pictures do the talking. read more

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Our unit smelled like it was smoked in and had a musty smell and we had to go buy candles because it was just unbearable. None of our sheets were washed and found stains in the blanket and hair all over the sheets. There was a random pair of socks in the basket that held the wood for the fire. The pullout couch was filled with crumbs from chips. The sink had hair in it and wouldn't drain. The hot tub and pool are filthy with hair and other things floating around in the water. If you respect yourself, spend the extra few bucks and get something that is maintained. Very disappointed with this stay. Like read more

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We booked a property several years ago and have been receiving paper property solicitations since then despite asking to be taken off the mailing list. Apparently when you book through this company you also must accept mailings for the rest of your life whether you want them or not. read more

An emotional rollercoaster We booked our reservation with Skyrun in Estes Park for the last week of December well in advance (mid September). Three weeks before our trip we were told that due to an unforeseen event the property we booked had become uninhabitable and that we were being upgraded to a bigger property at no cost. Couple of hours later they told us that the upgrade wasn't possible and - since they were absolutely fully booked - that we would be refunded our money. Disappointed and disheartened we searched around and booked another property that would still let us keep our Christmas plans somewhat the same (thank goodness!). Out of curiosity I searched Skyrun's website for properties that were comparable and it came back with several available for the same dates that we had booked. While trying to explain all this to the manager I was asked "How would you handle a 6000 gallons of water damage when you're fully booked?". Not only is this unprofessional (since I was being perfectly civil to the lady), it is also very careless considering that they could have tried to work with us and save our vacation instead of being completely indifferent and treating us rudely. Skyrun, your properties are beautiful but your people, not so much. read more

Do NOT book with SkyRun Vacation rentals. I booked a stay in one of their properties via VRBO. I had booked this place months in advance. Flights purchased, ski lift tickets purchased, and rentals purchased when they decided to cancel 2 weeks before without even sending an email or providing a reason. Save your money and book with a much better, REPUTABLE vacation rental company. read more

The rental was okay, though there were windows and sliding doors that didn't open/close properly, and the supplies left were random. However, the one-star rating is due to a security breach. I used a virtual credit card to book my rental in summer of 2024. A few weeks after we returned from our vacation, I started getting warnings from my credit card company: "Purchase declined. Wrong virtual card. This card was created for aspen.skyrun.com. Please create a new virtual card for [store name here]." I'd used a virtual number for my rental payment to SkyRun and fraudsters had retrieved that number and were testing it at other stores. They tried to make approximately $15,000 in purchases. I contacted SkyRun and they replied, "These things happen." They did not seem at all bothered by it and did not appear to understand that they have a legal (and moral) obligation to notify customers as well as to contact the appropriate authorities. I will never rent from this company again. read more

Terrible company. They are lazy with their cleanings and often out stock. Go into any SkyRun vacation rental, run your hands over the counter top, you will not want to stay. read more

We are property owners in Breckenridge and used SkyRun to property manage for us. They were generally pretty good over 18 months, but when we complained about some very shoddy housekeeping, inspection issues and renter damage at our unit, they abruptly (with no discussion or notice) terminated our contract in the midst of the COVID 19 meltdown. When I said I would give them poor reviews, they threatened to sue me and copied their lawyer. This was literally the single worst customer experience of my life. read more

If I could I would put a 0. Drove 27hrs asked if we could drop off our bags in the room at least. Tried getting in an hr and a half early. Started making a bunch of excuses on why we couldn't be let in. The worker's behind the desk put in 0 effort just wanted you to leave the office by saying you'll receive a text. Hope I genuinely never meet these human-beings ever again. Save yourself the hassle book with airbnb don't rent from these people. read more

We had a lovely time at a Skyrun rental condo in Frisco. The home was comfortable and well equipped. When the fireplace gas did not work they fixed our problem within 24 hours. read more

We booked a home for the Iron Man weekend at Penticton, BC, a year in advance. Six months later we were informed that our reservation was being canceled. SkyRun offered us alternative accommodation but it was far away from the event. As my husband was participating in the IM competition, we had to stay close to the event. Needless to say that we had to pay premium price for the accommodation we eventually got through another company, as due to the event, most of the reasonably priced options were sold out in the area. We were surprised to learn that your reservation can be canceled by the company just like that but if you cancel it, there is no refund given. This is the first time this happened to us so we cannot tell if we were just very unlucky and this could have happened through any company or if it was due to going with SkyRun. read more

Day before check in they let us know there wouldn't be a hot tub which was a bummer given that that was the whole reason we picked our place. They did give us a discount for the inconvenience but I would have much rather had the hot tub. That same night Texas was hit with a winter storm and all travel advisory said to stay home and prepare for outages. Contact with SkyRun wouldn't allow us to reschedule, which we would have loved to do, or a refund, which we likely would have used to rebook with them. After close inspection it turns out it is in their policy that they don't allow such things (*), which makes it our bad, but also another reason why I wouldn't recommend this company to anyone. (* - with exception by owners. We had no hot tub because the weather was preventing delivery, which we were supposed to understand. And yet that understanding was not returned when that same weather was keeping us from arriving) Guess you can't fault them for earning $700 for not doing anything though. read more

We made a booking directly through Skyrun for a lake front house in Texas for 3 nights over the Summer. We had one family travelling from London and another travelling from San Francisco. Our two options; Cancel for $850 or Rebook in the next 6 months Thanks Skyrun. I would have thought that your cancellation / rebooking policy would have been a bit more flexible with the current situation. Neither family want to travel by air which is totally understandable and the children are likely to be back at school after the Summer so a booking in the next 6 months is not going to work either. I've asked for us to make this booking next Summer but this apparently isn't an option. Don't use this company to make reservations. read more

WORST CUSTOMER SERVICE!!!Would never recommend renting any of the Skyrun properties. We paid 4 nights and only stayed 3 because it was so filthy. There was dog hair EVERYWHERE, toilet didn't flush, layers of dust on the furniture, dead bugs in every corner and spider webs. I even found a needle in the bed we slept in!! When we called the next morning of our arrival (we arrived at 11 pm from 20 hr drive) we spoke to Athena and she asked for us to send pictures to her email which we did and never heard back from her until we called again and she said this isn't a hotel so we should expect all that dirty stuff. When we complained about the hair everywhere she said maybe the previous tenants had a pet (when it clearly says no pets allowed) so does that mean there was no cleaning done after the previous tenants??? But yet we were charged a big fat cleaning fee of $200. Run far away from these rentals!! read more

The condo itself was nice. But that's where the good part ends. Now, onto the bitching portion of the review in the form of a series of questions for the SkyRun people: - Must it be so hard to locate the actual condo? Why don't these places have addresses? We ended up at Hunki Dory Court, but there was no reference to this address in anything that I received in my confirmation email. -Why is the office not open on a Friday at 1:30 pm? I realize that you left all of my check-in information in the lock box, but it was like an act of Congress to get the lock combination number out of one of your employees. If only national security was this good! -Upon arrival at the correct condo (it took a few tries to find the right location) why is the signage for parking non-existent? If you want people to park in the underground parking, make it obvious how to get to said parking! -Why is the customer service so spotty and unhelpful? I called several times to make clarifications to the check-in process and other particulars, and I often hung up the phone feeling more confused than when I called. Overall, I liked the Keystone area and thought that the surrounding areas were beautiful. I was just very unhappy with the lack of management exhibited by SkyRun. read more

Terrible experience with customer service. Winter blizzard rolled in causing the airport and roads to close per orders of the government. We tried to call and talk with the customer service department and they were very short with us. Literally the airport was shut down and the roads were closed so we could not get to the rental. Told us it was nonrefundable and didn't even matter if there were a "natural disasters" (Their words), we weren't getting a full refund. read more

Horrible customer service, they close before actual closing time and when you leave a voicemail you expect a return call. Not with them. Book elsewhere read more

I was contacted by the manager of Skyrun Keystone who notified me that my condo rental had been CANCELLED due to COVID-19 and that a CREDIT would be issued (not a refund). I asked for a refund since they were the ones who issued the cancellation, not me. The manager refused and basically told me they were being generous by giving a "full" credit instead of their customary "partial" credit for cancellations. The credit includes blackout dates and excludes travel during peak times. I am out over $2,000 and now have credit I will never be able to use. read more

If I could give 0 stars I would. Rented a unit from SkyRun Vacation Rentals in Breckenridge through FlipKey and they refused to honor the reservation after charging my credit card. Waited two days before canceling my reservation stating FlipKey had the wrong rate in their system (FlipKey stated they have nothing to do with changing rates). I would not trust this company. If they decide you didn't pay enough or if they change rates they will cancel your reservation. read more

I stayed in the Destin Palms Location for work for about three months and can not be more pleased! The experience was a good one from beginning to end. Doug was such a help when booking and went above and beyond to make me feel comfortable and accomodate my needs. Upon arrival Edgar met me at the door showed me around the facility introduced me to security and helped me take in my belongings (more than your typical vacationer). He then showed me to a nearby grocery store and convience stores located nearby. During my stay he was attentive, fixed any issue (minimal, cable went out and carpets were cleaned) within a timely manner. I will definetly reccommend SkyRun Vacation Rentals, and further more both gentlemen, to any corporate travellr or vacationer and look forward to booking again! read more

Company was nice to work with. We booked a ski condo over the 2015 winter break. Condo quality matched expectations. Had minor issues rebar we we addresses immediately ( no toilet paper, hot tub not working ). Company very responsive to needs during stay, and was also very helpful in selecting condo before booking. Provided rental equipment discount for skis which was convenient and saved us a lot of money. All in all a great company we will use again. read more

The unit we rented at the Buffalo Lodge 8350, was to say the least disappointing. We got in late and when making the fold out couch into the bed the mattress was very disgustingly filthy with a mattress pad in a ball in the bed which was just as gross. I was not sure what was on the bed but I scrubbed it because my child was sleeping on it. I called and complained...call one.... call two, coffee maker did not work in the morning.....call three went to put dishes in dishwasher and there was standing water which smelled. call four water all over the floor from the broken dishwasher. Sent email to ask how Sky Run was going to rectify the problem and they have not responded. Sent email to let them know that I am disputing the charges. Sadly a nice vacation was spent dealing with all the issues in this condo. I will never use Sky Run again. read more

On Saturday I made a reservation online for my mother for a 2 bed room 2 bathroom condo for 6/21-6/23/13 (2 nights). I paid the reservation online with a credit card. Approximately 15 minutes later, I received a reservation confirmation email confirming the payment went through and the details of the trip. Later that day I received a second email stating that my reservation had been canceled. There was nothing in that email explaining why it was cancelled so I called the Sky Rentals assistance line. A man named Paul took my call and said that he personally canceled my reservation because there was a glitch with the reservation system and it had given me the wrong rates. He then quoted me a price that was more than double the price that I had already paid and explained that it would not be for the room that I previously reserved. read more