This company has been nothing but a pia trying to exchange a hat. I was wrong not for not checking the prior reviews. There has not been anyway to call or talk with them and my dilemma. There is not a working number for this company, every time I try to put in order # like advised per email. NOTHING!!! Beware read more

I've been a loyal 47 Brand customer for years, so I was shocked by the terrible service I recently received. I initiated a return through USPS and dropped it at my local UPS (USPS picks up from UPS locations). The package was lost--either USPS never picked it up or lost it before reaching their facility. I immediately contacted 47 Brand with all tracking details, expecting them to work with me on a solution. Instead, their customer service rep sent sarcastic, dismissive emails and refused to help resolve an issue caused by carrier error--something neither of us controlled. No phone support, no live chat, just unhelpful email exchanges with someone who clearly didn't care. For a company this size to have such poor customer service infrastructure and unprofessional staff is unacceptable. They've completely lost my business and trust. read more

My hat collection keeps growing! I've been envious of my daughter's Panther Hat with the original logo for years!! I finally found one sold by '47 and she ordered it. It came sent in a box to protect it from damage. It arrived well before the actual due date too. I'm so pleased with the quality and detail. It's adjustable so I can fit it to my head size. I'll post some of my other '47 merchandise soon. I've been a long time fan. Even the employee in my package room said he only buys '47 brand hats! read more

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Horrible non existent customer service. Only through email. Do Not Buy. Buyer Beware !!!! Throwing money out the window buying from them. Try to find the hat locally if you can. read more

You guys suck big time. You have made it so difficult to return something. No phone number no nothing. I didn't even get a confirmation email when I purchased my hat. You guys are the worst and I hope you go out of business. read more

They sent a discount code for joining the marketing list. The code is invalid when ordering. I checked the spelling several times and did a cut and paste as well. Emails were not answered the phone number listed was not answered. Products seem nice, but I do not like being deceived, so bye-bye, not buy-buy. read more

Used to buy from '47 Brand all the time. The hats used to be great quality. However, my last few attempted purchases have not been good. The material is very cheap now...nothing like my older hats. The fitted sizes seem to run larger as well. They l've really moved away from the quality they used to produce. And the customer service is awful. Not sure if this is due to the New Era acquisition...but I think I'm done. read more

My package was stolen due to FedEx delivering to the wrong address and getting a hold of customer service is impossible. I wanted a replacement but by the time they replied the item is sold out, and now I'm trying to get a refund but they don't respond to emails. read more

Worst company in the world to deal with. Overpriced crap from China. Paid for next day delivery got in 6 days. No contact ph#. You can only email them which they don't respond. Best to go with another sports gear company! Would rate zero stars if able. read more

I ordered a baseball cap for my son on December 8. The estimated shipping date was 12/11. I have repeatedly checked the website for updated info on the order and only receive a message that no info is available. An email to customer service likewise has received no response. The delay is bad enough and it is made worse by the total lack of communication. read more

Purchased a college color matching t shirt thinking it would match the teams colors and those shown on the website image . Wrong ! The base color was off a bit and the lettering was a completely different color. It felt like they shipped what was a close enough match that I might keep it .They claim to be unaware which makes negative Experience even worse. That's called bait and switch where I come from. read more

I made a mistake during checkout and caught it 2 minutes later. Immediately emailed customer service and they said there was nothing they could do. Even though the order didn't ship for 3 more days. Can't even get Fed ex to hold the shipment for me because it's economy shipping. No way to get refund or the product and they don't care. Worst customer service experience ever. read more

Rude customer service. I accidentally placed an order before I was ready, and reached out to customer service immediately to see if I could cancel since it hadn't processed yet. If they weren't able to I would've understood, and just returned the order when it arrived. The service agent cancelled the order but then chastised me for not putting in the right address and/or contents and said next time to read the order page and that they won't do this again, even though that wasn't the issue I reached out with they just assumed. As someone who works in ecomm and understands the frustrations, this was just a completely unnecessary interaction. read more

17 days to get an order. Completely unacceptable for a premium brand with really nice, quality products.

I am(was) a long time customer. I joined the loyalty (apparently a one way street) program years ago. I have spent hundreds of dollars since this time. When I joined there was no expiration of "loyalty" points. Needless to say I was shocked to learn that my stock piled points had disappeared. When I inquired I was curtly told that I should have received an email last year(I did not) explaining this change in policy. That change? Points expire in one year. Basically worthless. That is what you get for being loyal and spending hard earned money on a company that doesn't even pretend to care. Don't buy directly from 47. Find the cheapest price elsewhere. Better yet avoid 47 an New Era all together (New Eras acquisition is when this started. read more

I bought a shirt from this brand because I loved the style. I washed it once, before I even wore it, and it came out of the washing machine with two holes in it. Beware of very cheap quality with regards to their shirts. read more

47 Brand - Sports Wear Near Me - Westwood, Massachusetts

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Customer service is terrible! Have tried contacting them via email 3x to return an order ( no phone number to be found) and still no reply.

Great hats! Love the cause! Received in a timely manner! Love the way they fit! Will be buying more I'm sure!

Ordered some hoodies and hats for Christmas. Their style is great. They carry all of the major leagues, and their selection includes defunct teams, so, let's say you have that friend who is a Montreal Expos fan, and would dig a throwback hat or hoodie, well they have you covered. Some of their products are limited edition, so if you see it and like it, well buy cause it could go quick. See their City Lights hoody line. Those flew out faster than one of Kim K's boy toys. When I interacted with one of their reps online, I believe his name was Dominic or Damien, perhaps? He was great with some of my questions before I purchased. Thanks '47 Brand! read more

Great hats but it seems their customer service has declined terribly since I last purchased from them maybe two years ago. I placed an order online, waited for a week without hearing anything about my order, and finally reached out to see what was going on. Turns out some coding error had occurred and I was told IT was fixing it but they couldn't ship my order until it was fixed. No word on when that would be done. It took nearly two weeks for all this information to be passed to me and for my order to be refunded. read more

Please NEVER purchase from this company. I ordered 3 caps and when tracking the order, it stated that it was damaged. I attempted to contact 47 brand and no ever replied to me or tried rectify the situation. I'm currently disputing the charge with my bank now. Company is a scam! read more

Sad excuse for customer service. I still love their products, but my last interaction with them over a return turned toxic really fast. I won't name names because I have no interest in getting anyone in trouble, but the agent who handled my order was at first annoyed and then deleted my account when I said I would stop ordering from them over their new return policy. I don't know how any business can survive when they make their loyal customers feel like it's a privilege to give them your money. Just chalk it up to our current social climate here in America I guess. read more

Love your merchandise. Never had anything softer. It's my brand from now on. I'm very particular about my clothes and the material has to wearable and comfortable. This is the most comfortable I have ever worn read more

Bought a hat very flimsy...not a stand up hat! It looks totally different from the pic! Opened the box and was disappointed right away! Never put the hat on because I knew I wouldn't like it. Trouble returning the hat also and a restocking fee of $7. This company is a rip off! Never again! I'll give the hat away before I give them $7 for a restocking fee!​ read more

Got this hat gifted to me but when I went to unsnap to fix my head, the snap broke off. Couldn't go back to the gifter (a date that didn't go well) and when I went to the company for a replacement hat, they won't do it. It's brand new. So now I have to throw it away or find someone who can fix these snaps. What a waste and not good customer service. They don't stand by their Products at all. read more

47 Brand - Snap broker after trying to fix it to fit properly on my head. Brand new so never even got to wear it!' - Sports Wear Near Me - Westwood, Massachusetts

Ordered $194 from this company on 11-28-24 for Christmas gifts received email that my order had been processed. Have not received order. Cannot get in touch with the company-phone goes to voicemail that is full so cannot leave message, email is not answered and chat ends up with a company that wants $53 to chat. DO NOT order from this company. Not legitimate! read more

horrible horrible company and horrible customer service. Today is January 3 and I played my order on Black Friday, order arrived on December 10th. But the order never arrived, I have tried to contact them via Email and Phone number and nothing. This company doesn't value its customers and just spits in their faces and taking there money. The items I ordered were for Christmas, shame I had to spend more money on a very limited budget that I have. Stuff ain't cheap and I am not made of money. 47 company is pathetic and don't buy from them ever again. I wish I can give them 0/5 stars read more

Like all of 47Brand.com reviews, customer service is TERRIBLE. Don't bother with this company. When you try them, because you don't think it will happen to you, call your credit card company to stop payment and get a refund. Just have them read customer reviews, they know this place shouldn't be in business and will refund you. Not kidding! read more

47 Brand - Sports Wear Near Me - Westwood, Massachusetts

I made the mistake of not checking out reviews before I ordered a shirt. was to ship in 5-10 days. We are at 16. email from company said they have a new printing machine and basically admitted to not knowing hot to use it. Stay away. read more

47 Brand charged my credit card for a cap that I ordered but I never received the cap. The only way to contact 47 is via email which I did multiple times about not getting my order but guess what? They never responded! I finally contacted my cc company to dispute the card. They credited my account back the charge while investigating the matter. 47 Brand has the worst customer service of any company I have ever dealt with online. I will never use them again and I hope this review stops others from doing so too. read more

TLDR: Only got half the order, company is ghosting me My wife ordered me 2 hats from 47Brand.com on 11/27/22, we received one of them on 12/5 and the order reflected as "Partial" on the website. We waited about a week more and had not received any updates on the second hat so she reached out to orders@47brand.com (phone number is useless since it just has an automated message to email questions) asking when we could expect the balance of our order. Surprisingly, we got a response the next day but it was just a canned message saying once orders are shipped they can't change the service level. She responded back clarifying that we just wanted to know when the second hat would ship since we paid for two hats and only received one. No further responses. I started emailing at least once every week since and have not received a single response. I asked for a refund plus tax,... nothing. As of this posting, there has been no responses from 47brand. read more

Impossibly Neanderthal customer service. "The customer is always wrong. Read it on our website." Deal with these people at your (financial) peril. The product may be okay, but if that's what you want, go to eBay or Amazon and get it from there, where there are minimum customer protections. read more

Ordered two hats and paid $25 for two day shipping. One arrived three days later and the other five days later. Corresponded customer service to try to get my $25 back but they ghosted me. Who does this?! Products may or may not be good quality but one thing is certain is that there is no attempt at any kind of customer service. Their attitude is "if you don't like it there's plenty more where you came from!" Take your chances here or take your business elsewhere! read more

absolutely ridiculous company! I order a shirt that does not fit and I go to return it and they offer me LESS than what I paid to get a refund OR use in store credit.. well I had about two choices and they were out of every size available, so I pick the refund where they take ANOTHER $7 for their inconvenience and to pay for the return label.. this company is pathetic and I'll never shop their again read more

Would not recommend them. I purchased multiple items for a game weeks in advance and they didn't arrive in time. Customer service did absolutely nothing to help. read more

Took 12 days for the order to ship out. I asked if I could upgrade (and pay for) to air shipment to not miss my brother's bday and was ignored. Customer Service is trash read more

absolutely trash company with no customer service skills, they messed up my shipping address and said they couldn't fix it and then when it "arrived"at the wrong location aka my old apt in mansfield they didn't even tell me it had shipped for two weeks and my old neighbor said it never even came and then i tried to ask why my package never came and where it is and they have no customer service at all they just said that it had shipped and that was it! no number no accountability and absolute trash company ran by scumbags who do shit business and scam people on t shirt trendy hockey hoodys they never even send. read more

First, let me say. The hats are in my opinion the best. That being said, the customer service is trash. Zero F*cks are givin. You'd be hard pressed to find someone, let alone someone how cares. read more

The worst customer service ever!! I bought my husband a hat. It came and didn't fit. I contacted the company and they said I have to reorder what I want and return the other one as they don't do exchanges. So I reordered and the new hat fits. I returned the other one and after 2 weeks I got the first one back in the mail with a note from them saying that the first hat won't be returned because it was used/worn. So with the shipping and all I spent $80 for a baseball cap!! That hat was not worn or used. Don't buy from them!! read more

I order a Vancouver canucks cap and i receive a black hat with no logo