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    4 Square Communications

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    3 years ago

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    T-Mobile

    T-Mobile

    (1 review)

    Don't Go There! I went in to the Seguin T-Mobile on Walnut to get a phone for my wife and add her…read moreto my account. I had looked on line and found the 2 line plan that I wanted to switch to. At the store, their goals was to sign me up for as much money as possible! The sales rep, CJ, kept attempting to sign me on to a higher plan than the one I wanted and then kept asking how much I could pay rather than sell the plan I wanted and I ended up having to insist that I wanted that plan at the advertised price! He said okay and started working the order but crammed on two tracking devices and a third line! I kept telling him I had no use for either.He was evasive about monthly billing cost and kept saying the devices and the 3rd line were free, so I caved and saud OK. Next day, I checked T-Life and was alarmed to see T-Mobile showing my billing at $254. I called 611 and the CS rep said the devices wouldn't be charged to me. I cancelled the 3rd line. My bill came, and I found the two 'Free' devices were costing $1 plus $6 in taxes and fees each, monthly. I don't need them, don't want them, and haven't activated them, so I called 611 again. They said take them back to the store. I did. They said they wanted a $40 restocking fee to take them back! I was so mad, I left, but may take them back to a different store. In the long run, cheaper to pay the restock, but I don't want the Seguin store get it. I should have went on the web and got the wife a phone and a new line - that's my advice to anyone contemplating T-Mobile phone service - don't go to the stores, they are not there to help you.

    From the owner: Visit the T-Mobile store in Seguin and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1415 E Walnut Street #400 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

    4 Square Communications - telecommunications - Updated May 2026

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