Do not EVER bring your dog here. This is a warning for ALL pet owners. I took my dog Archie to the Clive location. be boarded when I went out of town. When I picked him up, I looked in his bag and there was an alarming amount of food leftover. I found out that he had not eaten Friday evening, all day Saturday, and had still not eaten when I picked him up Sunday at 4 pm. They did not once call me and let me know he hadn't been eating. I spoke with the manager Courtney following the incident and she was very apologetic and took the time to talk with me about the incident. I am out of town again this week, and I decided to give them another try, leaving clear instructions to "doctor up" his food if he didn't show interest in eating. I had to have someone else drop him off on Sunday afternoon, as I was already out of town. I had booked this boarding reservation for him prior to the last time he was boarded, and left them clear instructions about what I was wanting for him while he was boarded. I received a call on Sunday with them having to ask me all the questions again as they did not write down any of the information I told them last time. They then called me back about an hour later threatening me saying he could not stay because I did not have an updated copy of his vaccination record. It was Sunday night and my vet office was obviously closed, however I let them know it could be sent over first thing in the morning at 7:30. They were extremely rude and made me feel stressed out about my dog while I'm 1500 miles away on vacation. They gave me a call back and said they cleared it with their manager to let him stay. The next morning on Monday I went to look at the live cameras they keep in the daycare rooms. It was 1030 in the morning in Iowa, and Archie was nowhere to be seen in daycare even with the clear instructions that he was supposed to have a full day of day care each day of his stay. I called them and asked why he wasn't in daycare, and they said that they could not get him out of his kennel. They said that he was nervous. He's a 10 pound dog, so I have a hard time believing they were not able to get him out of his kennel. I spoke with the manager Courtney and she said that he was just nervous so she decided to not put him in daycare. I'm sure all dogs are nervous their first day being boarded after not being there for a while, but this meant he had been in his kennel since 4 PM on Sunday and it was now 10:30 in the morning on Monday. As soon as I got off the phone with them I kept the live cameras up, and they put him right in the day care room. Which makes it very hard to believe they were unable to get him out of his kennel. The staff here is completely incompetent and rude. The weekend staff is even worse than the week staff. They do not care about the animals, they don't care if they're properly eating, and they don't care about the customers concerns. They were able to call and threaten me with him not staying because of a vaccination record, but they did not give me a courtesy call letting me know why he wasn't in daycare. I've seen several other reviews stating that dogs have even died here, and I've seen several reviews of people having the same experiences as me. I had someone go pick him up early before my vacation is even over because I did not want him staying there. This is a long post, but I felt like it was important to share everything that went wrong here. Do not take your dog here. There are several other better places that genuinely care about animals, and this place is not one of them. I even requested for the owner to call me because I wanted to state my concerns, but I have not received a call and I'm sure that I will not. I've attached other horrific reviews so that you can see what really goes on behind the scenes here. read more
