Its always nice when you have a pleasant personable experience at any store, and it really makes me…read morehappy to live in south philly because places like this exist. If you ever call you get a real live person on the phone who answers questions and is quite pleasant. You usually will end up talking to the same person when you actually go in so they remember you from your phone conversation, when's the last time that happened? They seem honest, service is quick, and like I said, it was just a pleasant experience. Took about 30min to get one tire patched for a very reasonable price a year ago, and then got 4 new tires this year and it took only 45min. They didn't have the tires in stock but they got them in a day and gave me a call when it was time to come in. Only down side is that if you happen to go when its busy, you can't get into the parking lot because its small. I don't think they do appointments so sometimes its tricky getting in, but I've generally had no issues. Couldn't recommend them enough!

Ignored us a week prior with a tire pressure light on, it came back on and felt largely ignored…read morewhen we said it should be looked at and needed more than air (we were right, it needed a patch) Left the car in the service bay after and said drive it out yourself, which was a first and kind of odd. Don't think we'll be bringing our cars back there again.

They work very professionally Whenever I have car problems they always do good job. I have been…read moretheir customer for 12 years. Good service .

Blatt was awesome! I needed a new tire and everyone else was booked out a couple days. I was able…read moreto get in and get a new tire in 20 minutes! And it was affordable! I will definitely be back!

I ordered my tires online. Which ended up sucking because apparently goodyears website doesn't…read moreaccept a billing address that is a po box. Anyways the guys at this place were friendly and quick with the installation of my tires. We did have a hiccup my original appointment was for 8am but because someone called out they called me that morning asking to push it back until 11am. It sucked but how quick and how nice they were when I finally got their was worth it. I would go back.

Their customer service is horrible. My vehicle was damaged when I went to pick it up. Photos were…read moretaken at that time by the Asst. Manager. When I spoke with the manager, he sent me the photos from the day of pick up (metadata from photos) & an inspection slip. He claimed was completed because I wasn't present; however, I was present. They failed to complete their process & then misrepresented information to ensure they aren't blamed for the damaged.

Clarence & his crew at CDM is phenomenal! So glad I stumbled across them while looking for tires. I…read moregot 4 used tires & new front brakes for $500. Went on a Saturday morning, no appointment, & I had no wait, & was out in an hour. They are cash only- come prepared!

No one wants to deal with a flat tire, couple that with it being a rainy cold holiday weekend and…read moreit's a recipe for a disaster Saturday. These guys turned that right around though. From the friendly service on the phone when I called to the quick efficient fix when I arrived I was very impressed! I was there under 10 minutes first thing in the morning. Problem diagnosed and fixed in that time. I had a screw in my tire and they were able to patch it very inexpensively. I've lived in West Philly my whole life and driven by this place forever, will definitely be back there with all my tire needs!

This Pep Boys location is fantastic. As someone wary of dishonest upselling and subpar service in…read moreauto repair, I've been consistently impressed by their work. I've had multiple repairs done here, and they've always been honest, efficient, and straightforward. Their knowledgeable staff takes a transparent, no-nonsense approach that I greatly appreciate. The quality of service keeps me coming back, and I highly recommend this Pep Boys to others.

Horrible horrible expereince. Had an 8AM appt to wait for a tire replacement. No one showed up…read moreuntil 8:30z then I was told that I spoke to corporate yesterday and there wasnt really an appointment. I'll try another brand

The young man that helped me here knew exactly what he was doing. I can't say enough good about…read morethis place and everything I've had done here is reasonable. Great business to have in the neighborhood.

I had two unsuccessful trips to try and score some tires but my third stop was the charm. Floyd and…read moreDiann's has been on this corner since I was a child. I cruised pass at 4:45 and encountered two gentlemen sitting in chairs ready and waiting for me. After checking out my car, Henry at Floyd and Diann's did what Mavis Discount Tires would not and that was offer me a reasonable and affordable solution. Mavis would rather gauge me to the tune of 700.00 and also open a line of credit to knock 50.00 off. Instead I got two tires, one new, one used and a back one that was still in good condition rotated for 160.00. The only downside was they are a cash only business and I had to scramble to find an atm. But the service was friendly, fast and there were chairs on the curb to sit in while you wait.

Great service. They were accommodating and squeezed me in same day. Affordable and competitive…read moreprices.

I brought in a newly-purchased 2014 Honda Odyssey minivan with 166K miles for a complete inspection…read moreand maintenance service. The quality of the car's maintenance to date was questionable. The KX staff did a thorough inspection and proposed a plan to bring the minivan to excellent mechanical condition (including some items that could wait several months, saving me immediate cost). I brought the car in about 10 days later (when the identified parts arrived at the shop). In two days, they KX staff completed an enormous amount of work as planned and the car runs great - feels like new! Not only the engine, but the non-opening left-side sliding door and the non-closing right-side sliding door. The integrity, expertise and competence as car mechanic professionals are outstanding. Book a couple of weeks early as demand for their excellent service outstrips supply, but well worth the wait.

Went to Ken's for an inspection. Dropped off at 10am and had my car back by 1pm. Fair price and…read moregreat customer service. I had previously went to PepBoys for an inspection and they were very critical and ended up charging $2000 if I wanted make the fixes to pass inspection. I spent just over $100 at Ken's on the inspection, the sticker, and new window wipers. Would 100% recommend

After coming here for 4 years for their overpriced and deceptive services, I'm taking my business…read moreelsewhere from now on. Granted that I don't know much about cars, I initially trusted the highly rated google reviews on this place since they seem to be run by honest people who are trustworthy. I really should've trusted my guts after my car's AC suddenly stopped working after taking it in for a yearly inspection here a couple of years ago, but I kept coming back in hopes that it was just a one-time thing (when I took the car back to have them take a look at it after that incident, they claimed the issue was not reproducible that there's nothing wrong with it. As if by magic, my AC suddenly worked after I picked up my car from them). This year, I dropped my car off with them for the yearly inspection and oil change (each of those services cost at least $100 btw). I was pretty busy at work when they texted me several images of my car tire. When asked if it needed a change, I was told it's highly recommended but not needed to pass the inspection. On the other hand, since I just replaced my car battery, I needed to drive my car in order to generate sufficient emissions data for the inspection. When I called them to ask about the tire issue on the phone, I was also told that the tires would only last around 25 more miles before they gave out. Since I don't wanna risk having a flat/blown out tires, I asked them to give me the quote for the cost of the tires. On the phone, they mentioned a set would be around $621. I thought it sounded a bit expensive, but after checking online, it seems like a reasonable range so I proceeded with it. They later sent me a text that all services (oil change + state inspection + 3 tires) would cost around $840. Mind you, whenever someone mentions a set of tires, one would assume they meant the entire set of 4 tires unless you're driving a tricycle. I didn't pay much attention to the part where they mentioned 3 tires since I thought it was a typo. Nope. I was fooled. They REALLY meant the change was only for a set of 3 tires. Since I picked up my car at the end of a workday, I didn't have much energy left for anything else than to just get home and rest. Granted that I've been going to this place for the past 4 years, I also thought that my loyalty to them would allow me to trust them with a high level of service. To hell with that expectation since none of the following were provided on the day I picked up the car: 1) the digital invoice (they link they sent on the day of service did NOT work), 2) the physical copy of the invoice, 3) the information on the tires' warranty, which they claimed verbally was only 6 months from the date of service or based on the tires' thread life, and 4) the safety inspection results. Before I picked up my car, I looked up Yokohama tire's website (the manufacturer of the kind I purchased), and it clearly states that they offer a warranty up to 65,000 mile and a 30-day trial satisfaction guarantee. After mentioning this to Ken's Auto on the call, they said that guarantee is only applicable if I were to 1) purchase 4 tires, and 2) submit the claim on my own on Yokohama's website. Granted that I last changed all 4 of my tires at Costco at the same time, I fail to understand why they'd only change only 3 of them ESPECIALLY if it would limit me from being able to get the manufacturer's warranty honored. Any automotive resources would also tell you the replacing either a set of 2 tires (front-wheel drive) or 4 tires (all wheel drive) simultaneously would be optimal to prevent uneven wear and tear and maintain balanced handling. This place has snake oil dripping down their teeth when they mentioned that the last tire didn't need to be replaced since it's still in good working condition and that I'm being charged fairly since I wouldn't be able to find a business that'd install my tires without charging for the labor costs (hello, Costco does this ALL the time). The part that pissed me off the most was how gaslighting they were about all the things they mentioned on the phone call and texts as follows: 1) they claimed they never told me my tires would only last 25 more miles, and 2) they claimed they DID inform me that I'd be charged for 3 tires by the 3 text images (despite the fact that they look like they're pictures of the same tire but from a slightly different angle) as well as on the phone (a complete lie). If you're looking for an honest and trustworthy car shop, this place isn't it. Keep looking elsewhere and save your money. Update: In response to Ken L.'s reply, I'd like to clarify that the estimates were provided AFTER the complaint call. The link to the invoice on the date of the service only says to "contact the shop to reshare the link". I was probably put on blast/speaker by the business during the complaint call rather than when the original conversation concerning the tires issue and pricing. So much for customer service...

Came here two separate times for service…read more For the first time, I just replaced my brakes and rotors and might have introduced air into my brake lines so instead of bleeding my brakes and changing the fluid, I decided I'd come here instead. The service advisor was Angelo. He made sure I got taken care of as quickly as possible and despite forgetting to bring in my wheel lock, he was able to get the tech to bleed my brakes. The tech also said my brakes are fine but Angelo got him to check it again and bleed it anyways to get rid of any air. My brakes felt instantly better. Unfortunately, the reservoir was completely overfilled when I checked it so I had to go buy a syringe to remove some of the fluid myself. I also saw some fluid near the brake booster so I had to monitor it for leaks for the next couple days. This wasn't exactly the experience I expected. The second time I came in, I spoke to Angelo about getting my tire/tire valve looked at due to a flat tire. It was an hour before closing and he wanted to help but couldn't since most of the techs went home. He told me to return in the AM and he would get me helped asap. I did so the next day and he got my tire looked at, got the valve replaced, and I was good to go. It was a pretty painless experience this time. Shout out to Angelo because I was really expecting poor service but he did the best he could for me. He always kept me in the loop for what was going on while my car was in the bay.

I feel their auto repair service is like a scam. Pep Boys said my car had transmission issue…read morewithout proof while other mechanics diagnosed my car and showed me the codes with the pictures. Latest Update: My Engine Diagnoses Report provided and texted to me by Pep boys was automatically deleted after I posted my first review here. Before I made appointment to meet the shop manager named Aaron, the receptionist and the Aaron said when I came back to see Aaron again, he would give me a transmission engine report which would include all the diagnosed transmission engine codes. After spending some time and efforts, I eventually could meet Aaron, the shop manager on Saturday March 7, 2006 about 2pm. When I first met him, he took the key of my car and left. After I waited for a while then I asked receptionist why Aaron did so. The receptionist said he wanted to take your car. I told receptionist, my car was not here. Then, receptionist came in and let Aaron know. When Aaron came out, I asked him, why he wanted to take my car. Aaron said, he needed to redo the engine diagnoses to have all the engine diagnosed codes. I told Aaron, my car was not here. I then asked for my last original engine diagnose report, Aaron said it was deleted. Other mechanics said, the diagnosed engine report without diagnosed codes was considered invalid. Without diagnosed codes, they would have no idea what wrong with the transmission in this case. I have been calling the Pep Boys customer service several times, they always refused to refund me money for doing nothing and charge me $118.xx