The quality of work from this company is very questionable.
I hired them to install a brand-new roof, and at the beginning, the owner Eric sounded extremely confident and proud of his work. He assured me that once the roof was installed, I wouldn't have to worry about leaks for a very long time.
Unfortunately, that promise didn't last even a couple of months. I discovered a leak shortly after the installation. From that point on, communication became a nightmare. I texted and called repeatedly with no response. This went on for over a year, until I finally had to tell him that I had his license number and would file a complaint and pursue legal action if he didn't respond.
After that, he agreed to come take a look--but even then, it was constant excuses, cancellations, and no-shows. Months later, he finally showed up with his crew. They spent about an hour on the roof, said the issue was fixed, and left.
The next time it rained, the same spot was still leaking.
Once again, I had to go through weeks of calling, texting, and emailing before he came back. This time, he claimed the leak was not related to his installation. That makes no sense--this was a brand-new roof installed by his company, and it started leaking almost immediately. Despite the roof being under warranty, I was told I would need to pay extra.
Communication has consistently been poor, and they do not stand behind their work. The amount of time and energy it takes just to get a response is exhausting. At this point, I'd rather hire a completely different roofer to fix the issue--even though the roof is technically still "under warranty."
I would not recommend this company. read more