DO NOT take your dog to this place they are extremely unprofessional and there is zero transparency…read morearound pricing. The grooming service takes the entire day even when they say it shouldn't take very long. Truly terrible service and it's not worth half the price of what they charge. They treat customers so poorly that it really makes me wonder how they treat the animals. Truly an awful place do not go.

We were visiting for the weekend and had an event and our dog couldn't attend. Called them and they…read morewere so friendly and gave us a spot to drop her off. The prices were good not overpriced.

If you hate your pets, you should bring them here for service. I would rate this place 0/5 if it…read morewas an option. They butchered my dogs ear and instead of repairing his hematoma with buttons and stitches like I was told it would be, once we had him sedated and I was to leave my dog in their care, they instead chose to suture 12 tubes into his ear damaging perfectly healthy ear tissue and stitching entirely through his cartilage 24 times. Zero informed care and quite frankly, I receive better care and service advising from my mechanic. I was sent home post-op with no pain killers or meds to help my dogs recovery process and within 5 days of his surgery and 1 evening using the no flap wrap they insisted I put him in even with these gross tubes and sutures in place, he got an infection immediately. I was told there was nothing I could buy from them to help his bleeding sutures heal a bit, clearly they are unaware Otizole exists. I was provided the wrong type of medication for the site of his infection (clavaseptin instead of cefaseptin), and ultimately needed to bring my dog to a vet who actually knows what they're doing for surgical procedures and post-op care. After VVH operated on my dog, I called numerous vets in Vancouver/Burnaby area to talk to them about their hematoma repair process and NONE of them supported the procedure of stitching entirely through my dog's ear nor was it advised to have ever sent me home with zero pain meds or anti-inflammatories, or use a no flap wrap (I was told to buy one and put it on my dog immediately after his surgery) My original review was hidden by VVH likely due to the photos I attached with it which is truly comical considering their management noted surgery procedure was validated. Show the photos and full review if that's the case and stop hiding the work you're so clearly proud of and refuse to reimburse me for despite costing me $1600 in a botched hematoma repair PLUS a second surgery which I paid for at a different vet all together, and additional costs for gauze and a no flap wrap which I was told numerous times to buy and keep on my dog for 30 days. I'm lucky my dog didn't die from their malpractice and overall lack of care in our time of need.

This place has gone completely downhill from years ago. I have been trying to get an appointment…read morefor weeks now. Using their contact form, I have requested appointments numerous times telling them when I'm available, and when they do deem to answer by email a day or two later, I am then asked to phone THEM! But when I do, they don't answer the frigging phone... EVER! I then email to ask them to phone me.... but I get crickets... and in the meantime, my pet has to suffer. Absolutely appalling service from reception staff at this establishment. The entire reception staff need to be sacked - and I will go out of my way to inform the owners as soon as I find out exactly who they are. So sad, as I couldn't recommend this place enough years ago.

Saffron( my mini golden doodle ) and I feel truly blessed to have found the Rex Dog Hotel & Spa…read more The staff there are just wonderful. It's very clear how much they love our 4 legged friends. Saffron is always sooooo happy at Rex. She always trots right in with her tail wagging . Use both day care and boarding . I can enjoy my travels knowing my little girl is happy and well cared for. A truly exceptional experience for pup parents and their pups. Huge thanks to the entire team at Rex. With affection and wagging tails , Dawn and Saffron .

Wowie. Where to begin! We have been taking our dog here for years, and he loves the staff here just…read moreas much as day one. We have used both the daycare and boarding services with no issues at all, staff are very detail oriented, handle medication administration with such professionalism and our dog always comes back in great condition. Staff: The team here is responsive, responsible and always friendly. They have accommodated our many detailed requests in terms of medications, and feeding our dog. They are so patient as we are always experimenting with weird things like adding probiotics/different cooked food mixes, toppers etc. they label everything, and even return containers cleaned! Picture updates are provided (although I wish there were some videos because we are so curious what our doggo gets up to while we are away). Honestly we have never had a bad interaction with anyone on the team. Space: They do split dogs between larger sized breeds and smaller, and the space is absolutely gorgeous, clearly designed with dogs in mind. Take a tour and see for yourself! Dogs are not left alone overnight. There is staff at all times and this was a big draw for why we chose Rex for boarding. There is also outdoor space complete with water activities and things to play with- again another reason we chose Rex. it can be difficult to find a daycare that offers outdoor space in Vancouver! It is also worth mentioning my doggo has never been returned to us with any cleanliness issues. I will note if your dog doesnt like sleeping in an open group environment you might need to pay a bit more for a more private sleeping format. Pricing:Pricing has always been very transparent. You can look on the website and find it listed clearly. I think it's comparable to similar facilities. There are some surcharges for boarding at peak times (ie. $15/night for Christmas) but I think thats understandable. In addition there are fees for medication administration (5 bucks/day) and a deposit (that goes towards your booking) to reserve boarding over stat holidays, but these have always been clear upfront, and staff are responsive to emails/happy to provide quotes before booking so you know exactly what to expect. We don't find the pricing to be unreasonable or ever a surprise although we haven't jumped on the daycare club card discount they offer ($390 for 10 full days) just because it can be lot up of upfront cost for a total 10 dollar discount minimum. However, it's worth noting club cards have no expiry and are totally refundable and likely make sense for other people who maybe take their doggo more regularly than us. Honestly, we once bought a half day card and totally forgot we had it! We were reminded by diligent staff! Most importantly:When we bring our doggo he is always excited and just immediately runs to the staff who are there to greet him. We think he truly adores the staff and his furry friends at Rex. We honestly have no complaints! I'm sure each dog is different so we can only speak to our own experience, but Rex has been great for us so far. If you are considering this place I'd say you really have got nothing to lose checking them out!

What a shame this once locally owned pet store has been bought out by a larger conglomerate who…read morespecializes in buying up small pet supply stores for the "illusion" of being a neighborhood store. It is sweltering HOT inside the store which makes it unpleasant to shop in, certainly not a place you want to wander around in and browse for additional items. There is one fan and aside from the summer heat there is also the heat from the refrigeration units. Any good business should know a golden rule is treat your staff well and watch your business grow. Instead the staff are stuck in this hot store which can't be fun, doing their best to help customers, who are grumpy from the heat outside and inside the store. PLEASE get some decent air cooling system for the many folks in this area who come to shop "local" but will start huffing it up the hill to an air conditioned a chain store next time to comfortably shop for all their pet supplies. Your customers want changes and for the staff to be treated better or we are going elsewhere.

Cute pet/ pet food store. I was out of ferret food, and just happened to come across here the same…read moreday I ran out so I crossed my fingers in hopes they sold the brand I was looking for ( Orijen ) We were greeted by 3 friendly smiling staff members. The place had a doggie door and the sign stated pets were welcome. It had a warm welcoming feel to the store. I saw the brand I was looking for shortly after I arrived. I was really happy to find the size I was looking for as well ( I didn't want to have to haul around a huge bag with me ! ) Looked around a bit more, but didn't see much ferret stuff there ( we feed the ferrets high quality kitten food ) But wasn't surprised. We were cashed out by a nice lady then on our way.

It's been almost three years since my Simon passed away (I still miss him a lot), and my husband…read morelooooooves cats, so we decided to adopt a cat, specifically an older cat, as kittens, while adorable, are a little high energy and high maintenance for us. We were planning on adopting a cat sometime this summer, when last week, I found out that the SPCA is reducing the adoption fees on older cats (not kittens) by 50% between May 25th and May 31st. So while we weren't planning on adopting a cat just yet, we decided to take advantage of the promotion this weekend -- it was the puuuurrrrfect opportunity! We had looked at the website ahead of time, and there were some cats that we were interested in, based on their description and appearance, but you really have to meet the cat before making a decision. At the SPCA, there were a couple that we liked (neither of which we had considered from the website), and in the end, we chose the oldest cat there, at ten years old. (According to his backstory, he was surrendered because a child in the family was allergic -- so sad that after ten years he was given away.) Not only is he old, but he's also really fat, at nearly 20 lbs! But he's a lovely cat, very friendly and affectionate, although a little shy. (So far, he's spent the majority of his time hiding under the couch or bed, but he purrs a lot and likes being pet, and he has come out a few times for cuddles.) While my husband and I had been discussing adopting a cat, and from where (SPCA, VOKRA, Cat Therapy & Rescue, etc), I was worried that it would be a huge hassle and that we would be rejected for some ridiculous reason. (VOKRA and Cat Therapy & Rescue seem a little intense -- I understand wanting to make sure that a cat goes to a good home, but good grief! Their rules and requirements are ridiculous!) However, we had no issues at all with the adoption at the SPCA. Once we decided on a cat, we filled out an application, a staff member asked us a few reasonable questions, as well as patiently answered all our questions about the cat, and it was done -- we had a kitty to take home! The cat's name was Seth Rogen, a name we hate (I don't even care for the actor), but it's wrong to change a cat's name when he's so old, so we tried calling him Seth. But the name just doesn't fit, and in the end, I'm calling him Beau, after Beau Nugget, an extremely obese cat whose weight loss journey can be watched on YouTube.

The reason why it's so low is because one of your programs deserves it. sure, you guys do some…read moregreat work!!!! but to literally kick someone when they are down and desperate is horrible.... I can't get help because i am staying somewhere out of "boundaries"???? I legally live within those boundaries but just left an abusive situation and THE ONLY SAFE PLACE FOR ME is where I am until I can safely go live my life again. Disgusting!!! Absolutely disgusting

My anxious 9mo rescue pup stayed here for a week. The staff were great communicators and…read moregraciously provided me with updates, honesty and feedback on how she was doing. They didn't give up on her when she struggled the first couple days and won her over in the end! I really appreciated their patience and efforts with my pup. Loved that they shuttled her to Squamish and the large area they have to play outside! So happy to have stumbled upon Ruff Stuff!

My dog Figs has been going to Ruff Stuff for a couple of years, and it's the only dog boarding he's…read moreexcited to be at! Figs is high energy and a bit rambunctious, and he has a great time running around in the big yard with other dogs like him. The staff are so kind and loving, and in a recent 8 night stay Figs was sick and they kept me up to date and made sure he was cared for as I couldn't get back from my trip in time to take him to the vet. Great facility, easy online booking, would recommend to any dog.

I had been using West Coast Dog Walkers for over 1 year. Service was inconsistent with the pick up…read moreoften outside of their 2 hour window by 30-75 minutes without a heads up phone call (working from home, you wonder and worry). Also had change of 3 different dog walkers in 1 year. My rescue is nervous and this was not good for him. Eventually, we saw he didn't want to go (dragging his heels). When we called one day worried and wondering about the late pick up time, we instead felt we were harshly criticized with for not understanding how busy they are and there was no apology. For us, we didn't feel there was enough mindfulness and that we were valued clients.

I've been using West Coast Dog Walking for over a year, and can't say enough good things about…read morethem. I feel completely safe with them walking my dog Benny, and know they care for him like he is their own. I love watching Benny interact with the other dogs on Instagram during his walks, and he is so excited when his walker arrives to take him out. The team is so organized and accommodating. They really go above and beyond and I couldn't recommend another dog walking service more.

We have 2 aquarium in our place, nope it's not my responsibility to keep them clean or keep the…read moreplants and fish alive it's my husbands. I often get dragged into place like this, but I sometimes don't mind, like this place. I love looking at the amazing salt water aquariums and the fancy corals. My husbands says it's pretty good place lots of variety of fish, plant, and food supplies. The prices are a little more than others we regularly go to but reasonable for downtown Vancouver. The staff was very helpful. I was walking around and I had everyone ask if I needed help.

Now THIS is what I call a fish store!!!…read more Staff are knowledgeable and friendly. Down to Earth people without the know-it-all chip on their shoulder. The fish stock is absolutely AMAZING. the different types of fish and quality are excellent. I will definitely be recommending this place plus I will be a regular here for sure! Parking is NOT fun, but totally worth the headache of trying to find parking just to be able to go in a look around the store and look (and drool) at all the different marine life they have in stock. I seriously want to set up camp here!!! I should add that my reason for visiting today was because after months of searching for a specific fish without success ... They had the fish I was looking g AND it was a GORGEOUS colour and reasonably priced!!

I have been shopping at the Moonlight Dog Cafe for five and a half years, almost since they opened…read more Eb and Jo (the owners) and the staff here were lifesavers when I first got my young rescue dog. They had so much good advice and referred me to a great dog trainer. I was able to bring Molly to the store and hang out in their seating area while she played with other dogs that came in. They have created a really warm and welcoming store, and a friendly community. Their sell high quality products (food and otherwise), and I feel happy knowing that anything I buy there is supporting my dog's health. The staff are very helpful, and always willing to place special orders. Plus, they give their regular customers extra special perks sometimes. Love you guys!

Moonlight is the best! We came here a little over a year ago hoping to start our two cats on a raw…read morefood diet. Not only did we find what we were looking for, but Eb also helped us pick out some options that my pickier cat would be more likely to eat. He also explained to us how to store and prepare the food, and how to properly transition the cats from their previous wet food diet onto the raw diet. Neither my husband nor I drive so the free local delivery is a godsend, and my cats love the added treats they throw in

I took my, almost, one year old Bernedoodle puppy to Spa Dog for a grooming. My puppy had never had…read morea full groom before and I was extremely nervous. Sunny (the owner) had us come in for a free consultation where she and Kylie (our would be groomer) walked us through exactly what our options were. Even though we brush our pup every night, he had some severe mats that were very likely causing him discomfort and we were advised that the best action would be shave him completely. I was so nervous and sad, but I booked the groom. From the day of the consult to the day of the groom two weeks later I must have called or emailed a hundred times (only slightly higher than reality), but Sunny never grew impatient of me or my nervousness, in fact she was calm and patient with me throughout. On the day of the groom, I was very nervous and Sunny called me and said they would do another consult and confirm how short they needed to go and if I wasn't comfortable with it, they would waive the cancellation fee for me. Sunny also mentioned that Kylie had hurt her back and someone else would be performing our groom. When we dropped off our pup, Kylie was there. She was feeling better and she remembered that we were coming in that day and she also remembered how nervous I was, so she didn't want me to have to worry about someone new doing our groom - talk about above and beyond! Well Kylie did an amazing job, she blended our pup's groom so it looks even and so sharp. She has set us up with a plan to regrow his hair and maintain things. Spa Dog is clean, calm and serene, but the absolute most important aspect of things was how much my pup loved it there. He wasn't nervous at all, in fact he didn't want to leave when we picked him up. It is obvious that the team at Spa Dog love dogs and they truly treat each one like family. I felt so good about leaving my pup with them, because it really seems like they truly love him. Which is the best reason of all to recommend them!

My poor puppy Benji who I asked not to be shaved got destroyed at spa dog today. These are pictures…read moretaken days apart. One looks like a cute happy puppy in need of a cut, the other looks like a sick old dog. They even refunded me my money knowing they had messed up. Unfortunately money won't fix Benjis hair. Be warned spa dog will take you cute teddy bear puppy and do a quick shear of the clippers and hand you back a sad naked little do Update: Months later Benjis hair has grown back but has been destroyed. He had perfect markings with a white stripe down his face and body. This was destroyed by the shave which is why I specifically requested him not to be shaved. I'm still so upset months later and feel terrible that I ever stepped foot in here.