I really tried to like this place, especially because it's the closest nail salon to me, but after…read moregoing here for almost two years, I can't justify it anymore.
They overcharge for everything--shape, length (even when nails are short), tips--every little detail adds up, and they don't even provide a receipt. For the price, the quality and service should be much better.
The quality of the nails is consistently poor. My nails are often uneven, crooked, and all look completely different. When I point it out and ask for fixes, they act like it's my fault and get visibly upset. I've even had to ask for something as basic as an extra top coat because the first one looked almost matte.
The service is careless and rushed. They frequently switch nail techs mid-appointment, which happened to me recently--one person started my nails and did half, then another took over and clearly did not want to be there. I originally asked for chrome over white, but by the time we got to that step, I was so uncomfortable with the experience that when she asked if I still wanted it, I said no just so I could leave.
One of the worst experiences I've had here was when a male tech stopped doing my nails halfway through because he was upset I came in about an hour and a half before closing. He complained to me the entire time. I was very apologetic because I understand that can be frustrating, but I work full-time and that was the only time I had. For how expensive their services are, I expected to feel like a valued customer--not an inconvenience.
While I have built good relationships with a few people here (and there are about three I've liked, including one who has never actually done my nails), that doesn't make up for the overall experience. The manicure staff is noticeably less friendly, while the people who do pedicures are nicer. My toes are usually fine, but even then, they rush through services and spend part of the "massage time" cleaning instead of actually providing the service.
I recently paid $70 for a "Long" set of dipped nails that were just basic white with zero design or detail. These nails are only about half a centimeter to a centimeter past my natural nail, so calling them "long" feels misleading. I will be attaching photos of this set in the review.
What makes this most frustrating is the complete lack of accountability or care. I wouldn't be this upset if anyone had shown concern about how unhappy I was, but there was zero effort to fix the situation or make it right.
At this point, it feels like a waste of money. Honestly, I could have done a better job myself.
I truly wanted to love this place, but after multiple bad experiences, I can't recommend it, and honestly, I'd avoid it at all costs.
