I had great experience with the project manager that does mitigation - Colin but he is no longer…read morewith the company. He assigned me to Pat and it took him forever to call me and get me the quote. Very unresponsive. I finally called and complaint about it when I decided to hire them to paint the ceiling as part of the restoration. He called me back and confronted me by asking when he didn't call me back. Then he just gave me a phone number for the painter and let me deal with the painter directly. I do not recommend this company!

Alan Lindner was amazing from the first meeting through the entire project. He frequently checked…read morein to make sure things were going well. I interviewed several companies before having my roof replaced and I certainly made the right choice.

I had a great experience with Klein Carpet Cleaning. What really impressed me was how thorough they…read morewere--not just in the cleaning, but in explaining exactly what was going on with the stains in the carpet. They took the time to break down how pet stains actually work, explaining how urine and other organic stains can soak through the carpet fibers into the padding and sometimes even the subfloor. Instead of just masking the smell or surface stain like many companies do, they walked me through the proper process required to truly remove it--treating the area with the right solutions, allowing time for the treatment to break down the contaminants, and then extracting everything from deep in the carpet. They also explained the difference between stains that can be fully removed versus ones that may have permanently altered the carpet fibers, which I appreciated because it was honest and educational rather than a sales pitch. The level of transparency and care they showed made it clear they genuinely want to fix the problem, not just make it look better for a few days. If you want someone who understands stains at a technical level and actually takes the time to do the job right, I highly recommend Klein Carpet Cleaning. Great service, great results, and people who truly care about helping their customers.

Prepping a house for sale of an aunt who recently passed away. Matt offered to go by with his…read moretrusty black light and give me an estimate, including if the carpet could be cleaned or should be replaced. Overall, I have NEVER dealt with a more knowledgeable person in pretty much any trade I've ever hired! Great communication, show up when they say they will show up, thorough, and follow through with a customized cleaning plan like you won't get with anyone else. After seeing the extent of the pet damage, he recommended replacing all the carpet, not cleaning it, because the damage was too extensive to be able to remove long-term pet odors from the existing carpet (and he explained why). Then, after bidding himself out of making any money on the job, he STILL spend a significant amount of time on the phone with me talking about what he saw, why it's an issue (how pet odors work and what you need to do to TRULY get rid of them, which I had no idea!), the importance of fixing it before selling it, etc. He was SOOOO honest, knowledgeable, and helpful, saving me from a lot of potential trouble later. He was so amazing, I tried really hard to pay him for his time and expertise, but he wouldn't even take any money for his invaluable advise. I could tell instantly that this is a guy who is passionate about his work and doing right by his customers. Matt is one of the few Certified Master Textile Cleaners who actually works in the field, and it is clear how passionate he is about his craft. He knows about EVERYTHING from cleaning carpets and furniture to household chemical products. He was FASCINATING and I learned so much. I have never come across someone like Matt, the level of honesty and depth of knowledge. He was so great, I am trying to hire him to consult on the flooring in my own house in another state because I have NEVER had a carpet company like him. He truly looks at each job individually, comes up with a custom plan for your situation including the products to use, how to clean, etc. He also puts an emphasis on using non-toxic products, which I LOVE. You will be in the BEST hands using Matt and Klein Carpet Cleaning.

Jason did an excellent job cleaning our sectional and chair. Great, friendly service with excellent…read morework. Will use again!

Jason was the best, he was reliable, prompt and very professional. He cleaned our carpets and they…read morehave never looked better!

on time, nice young man, great job, modestly priced. Thank You!…read more and now for my 85 characters.....

Fast thorough and explained about stains .would definitely recommend! Called and was on time.read more

I am a first time recipient of the in home cleaning service provided by Commerical Steam Team…read more From the first phone call which was answered by a live person to the in home experience I had with the two person team of Fontayne and Daniel the service was above and beyond my expectations. I had my carpets, couch, and two chair cleaned. They looked at everything before they started and spot treated needed areas with no additional charge. They were professional, timely, and courteous. I would recommend them to anyone who wants exceptional service.

My wife scheduled a carpet cleaning session recently and I have no complaints. Nothing beats the…read morefeeling of a clean carpet. Great work, team. Thank you for the amazing work and service.

Excellent attention to making sure carpeting was perfectly clean wall to wall! My carpet tech was…read morecareful to pre-treat all spots that were quite stubborn. So glad to have chosen Dream Steam!

This is the second time we have used Dream Steam and I can't believe how great the carpet now…read morelooks. We have used another well known company before and with all the up charges, they ended up costing twice as much and still didn't get as clean. Dream Steam lifted some really bad stains I didn't think was possible. Will continue to be a repeat customer!

I just moved to Minneapolis and found Steam Master through Yelp. I'm glad I did! I was very…read moreimpressed and happy with their upholstery cleaning. They gave me the cheapest quote and had the earliest availability. Matt and Mark were a great team with over 40 years of upholstery/carpet cleaning experience. I appreciated that they went through each piece of furniture with me and explained which pieces would cost more than what I was quoted (and why) and confirmed whether I still wanted those pieces to be cleaned. They don't work on commission, so they didn't care how many pieces I got cleaned and as a result, there was no pressure. The morning of my appointment they asked if they could come earlier, but unfortunately I was running late myself! Despite this timing issue, they didn't complain or make a big stink about it. Really happy with the outcome and will be sure to use them again.

Like most of the carpet cleaning industry. Steam Master suffers from some common shortcommings…read more 1. What comes out of their "machine's" nozzle is not steam, In fact the "steam" used at my home was barely warm water. (Steam is a hot vapor and should not "squirt".) 2. Carpet cleaners have ambiguously names "special" processes and "tools" that they use to differentiate themselves. Steam Magic offered a "special" that included some "magic" process that would help get out stains. They called it "Product" -- yes literally. I tend to watch out when any sales oriented businessman offers me something called "product" (common with auto detailers). Smelled like citrus cleaner. 3. Had them do a large amount of carpet and a bathroom with tile and tile shower. The carpet looked a bit revitalized when wet and has now returned to normal. The grout between the bathroom tiles was much cleaner where I did a test area with a brush (to see if it could come clean -- my area looks good!). I also tested doing the shower grout with a bush to see if it could come clean, My areas looked great, the rest of the shower looks OK but there is a total of 2 feet of grout missing that I will have to repair. I winced as they claimed they used a "higher pressure" on their nozzles for tile, and that fear was realized. 4. They worked hard but seemed in a hurry to leave. 5. Corners left dirty here and there. This diatribe is mosly a criticism of the entire carpet industry. My experience is that any vendor I have tried performed their process and did no more. Steam Master is just one of the bunch.

Had a small job for a 1 bedroom apartment for my move out --- Andy was responsive, punctual, easy…read moreto work with, and most importantly, my carpets came out great! Very great find and very reasonable price. Was also very quick to get the steam cleaning of the carpets complete. Highly recommend!

From the owner: We offer a green cleaning service where we use eco friendly products that don't use harsh chemicals.read more

I had Mark and his son come out and clean my residential carpets and was really impressed with the…read morequality of the cleaning that they provided. I have Berber carpets which were in good condition but had a lot of staining and they were able to resolve all of my problems. Interestingly enough they do NOT move furniture, but they told me that ahead of time and I had plenty of advance notice to move things out of the way which enabled them to get to all the corners of every room. They took their time, did a great job, protected the corners of the walls where the hose was being run to other rooms, and did a great job of cleanup. Highly recommended!

Mark gave new life to our carpets, making them like new again. We recently added a puppy to our…read morefamily and the challenges of training came along with her. Cleaning spots on my own revealed how dirty our carpet really was. Mark did a thorough evaluation, spot treated areas in need and cleaned the carpets leaving our home feeling clean and fresh. We were impressed with the time he took to get the job done properly to his standards and our delight.

Dan is very professional, knowledgeable, friendly, on time and offers fair pricing. I used him…read morelast year for the first time and was very happy with the service he provided. I had him come out yesterday, and again I was very pleased. He seriously does an excellent job. You'll be happy you chose AJ Steam Cleaning for your carpet cleaning needs. Highly recommended!

Dan came out ... assessed our needs and discussed options! He then pre-spotted certain areas …read more.. He was meticulous as he cleaned our carpets, including focusing on "doggie" spots! Dan from AJ is truly the very best in providing the carpet cleaning business ! This is the second time we have used AJ ... and will again. I can't recommend them enough !!