Came here last Friday with a group of friends to see Laura Lea and Tripp Fabulous. Cover was $5, totally reasonable! Band started at 9:30, right on time. They were very entertaining, my second time seeing them.
Out of our group of 6, three of us decided to start a tab together - one person paid as they went, and the other two people went on another tab. I gave my card to the waitress to to open the tab; mistake. Domestic bottles were reasonable, I thought $8.75 for a very weak rum & diet was ballsy...like other reviews have mentioned they're soda with a splash of alcohol, as well as the 2 drink per hour rule is enforced. None of us had an issue with that, we weren't there to get hammered, we were there to see the band - again, all of that was great. Music, venue, acoustics, waitress was pleasant.
After the 3rd set was over we decided to close the tab. Waitress brings the bill and my card to the table, having already ran the $102.50 against my card without asking...We were planning to use comps for part of the bill & pay cash for the balance. I check & it's already pending on my account. We ask her to please fix it, she re-runs the bill taking the $39.72 in comps & gives us a new bill for the balance of $62.78...assures me that the $102.50 will only show as pending because she didn't close the check out. Makes sense. We pay the balance of the bill in cash, along with the tip.
That was Friday. The $102.50 finally came off of my account today (Tuesday) and I also see a posted charge of $62.78 - for the balance of the bill we paid in cash!
Had to call my bank to dispute the charge, they also asked that I call the vendor & let them know. Thankfully my bank is excellent & they were able to temporarily credit the amount back to my account, pending an investigation.
I call Parx to inform them of what happened & the manager I spoke with didn't seem too concerned. No apology at any point, did not ask for the server's name, asked for my card number so that they could credit my account when I already explained my bank was handling the credit - I told her that I wanted them to know in case this was done intentionally and the cash we paid was pocketed, as well as that they may hear from the bank. Not the greatest customer service experience, in my opinion. I know they could probably care less about my $62 since they're making money hand over first there, but it could happen to someone else and cause issues. It's the principle behind it.
Moral of the story, be diligent. Check your accounts (any time you use your card really, not just here) & know what you're spending. I'm hoping it was a simple mistake & not an assumption that I just wouldn't notice on my account. read more