Buying my condo was one of the biggest financial decisions I've ever made back in 2019, and having…read moreAllison at Sterling Property Management has given me incredible peace of mind. She is professional, knowledgeable, and always looks out for my best interests. I've been with Sterling for now seven years. Best decision I made. Most recently, she saved me a significant amount of money by resolving a washer issue instead of replacing it. I completely trust Allison's judgment and know she'll always make the right decisions for my property. She truly is the star agent at Sterling Property Management. Thank you, Allison, for your hard work, professionalism, and genuine care. I highly recommend Sterling because of you!

I'm so disturbed by the fact that this house is completely infested with mice. While moving my in…read morelaw out there were mice everywhere. One week later and the house is listed for sale!!! If anyone is looking to purchase 400 Sonoma Ave. in seaside please be aware that this company did not even bother to get rid of the mice! This company disgusts me. Not once did I ever receive a call back or any communication from them in any way. They have zero cares for people. Also, the gas line in the kitchen and fan for the oven I believe are illegal and not up to code however they had zero problems renting it to the elderly. In response to the owners reply. The rent was $500 when you guys "took over the portfolio". You guys jacked the price up so high in such a short amount of time that it is absolutely in no way a reasonable price. If you deem it unrentable then no one should be paying $1,950 for it. That's absurd. I called a total of 5 times in the span of a month and left a voicemail every single time. I was never even once able to reach a live person. So check your messages and you will have all the record you need. You guys were 100% aware of the condition of the home. Not only did you demand tons of photos of the inside and outside of the home every 6ish Months but you also did several walk throughs inside and outside. Each time you guys deemed it rentable. That is not looking out for senior citizens that is abusing their inability to fend for themselves. Your company should be ashamed of themselves as well as the owner of this property.

Unfortunately, my experience with 36 North Property Management fell significantly short and was a…read morelackluster, unprofessional experience. Myself and another resident have experienced poor communication, incorrect fees, and management entering the residence unannounced. Below, I have detailed those experiences: Initial Apartment Viewing: When the initial apartment viewing was scheduled, we had arrived to the apartment complex and no representative had shown up from 36 North Property Management. We had not received any communication until later in the day when we were contacted with by a representative via email that they had accidentally missed our appointment and had to reschedule our viewing. We do have the email proof of this as well. Scheduling: For inspections, we were never provided an exact time. We were only provided time ranges that that might show up at. For future residents, this is important to keep in mind that you may have a difficult time planning around work or other daily tasks. Deposit: We were informed of a specific price for the deposit and, when dropping this off, were informed that we were short and that they would add this onto our first payment. This was incorrect and an error on the 36 North Property Management's end and we do have email proof of requesting verification with no response. Check out: $900 was deducted from the deposit citing charges for "Shower glass, shower head, shower walls, toilet, bathroom sink, oven, broil cabinet, floors throughout the unit need to be cleaned, including several cabinet drawers and kitchen sink need to be cleaned. Baseboards and walls will need touched up." To an individual reviewing the paperwork, this may look like the apartment was in poor shape following a year of living in the apartment and entering the apartment with prior damage from previous occupants (I have pictures of this available upon request with dates attached). However, I can include the pictures provided by 36 North Property Management that indicates an otherwise clean apartment given the above. Furthermore, the employees that performed our pre-move out inspection ONLY noted the mark on the wall from the couch which had been otherwise touched up following it being brought to the occupants attention. No other recommendations for cleaning were provided at the pre-move out inspection. Lastly, we checked to receive a lock box to drop off our keys and never received one. We had to take time out of work to stop by the physical office to drop off the keys. Annual Inspection: In regard to the annual inspection that took place during our residence, we were provided a notice on our door stating the 15th. However, they did not present to the apartment on this date. Employees presented to our apartment unannounced on the 25th for an inspection. If the other resident was not present in the apartment at the time of the inspection, we would have not known they had entered the premises unannounced

I want to thank the team at 36 North Properties! I've had the opportunity to engage the staff in…read morefinding housing & placing housing. *Wow*... Professional, bilingual & much faster than I expected. Jessica in the main office is especially helpful. I would certainly recommend them to assist you in finding just the right place to live.

I moved from Ohio to Pacific Grove, and Heather was super helpful throughout the entire process…read more She answered all of my questions and was always great to deal with. After owning a house for over 20 years, renting again was a big adjustment for me, and Heather made the process easy and stress-free. I really appreciated how responsive, patient, and helpful she was. I would definitely recommend her to anyone looking for a rental in the area.

As a property owner, I have utilized PGPM for over two years and have been very satisfied with…read moretheir overall expertise. I have been very fortunate to work with Chad and have always found him to be knowledgeable, professional and has a friendly disposition. I really appreciate his ability to interact with tenants for issue and problem resolution. Last week the next door neighbor had some tree trimming done which needed access from my property. The trimmers talked with my tenant, who then called Chad and within 5 minutes he was there and FaceTime called me for real time decision making. I call that great service!

This property management company is reputable for being exceptional and excellent because of their…read morededication to attention and quality service. From the beginning, the staff has been nothing but kind, friendly, and helpful. There were times that they went out of their way for me to feel helped. I am really so grateful for that because they have helped me turn my house into a home. They are absolutely exquisite and a little bit exclusive, but hey, that's PG for you. :) I feel absolutely honored that I was able to work with this company. I want to give a shout out to Marshall, the property manager I work with, because of his diligence, intelligence, and fine manners. He was so easy to work with and he made dealing with all the issues I was having less difficult and stressful because of his swift response and helpfulness. I am so grateful for him. I would definitely check this place out if you're looking to rent in PG. If you're here, you're totally royalty- and that's facts. Also, an additional shout out to Jan who was always patient with me when I couldn't stop calling about issues with moving in procedures, deposits, and bank statements. :)

I just concluded and initial call with this company. I was sorely disappointed with the customer…read moreservice I received. I called because of a posting on Zillow that had this property management company as the listing agency. When I got through to someone they were polite to begin with and when I mentioned the property's address they said "it's already rented." I relayed that Zillow reflected it was still available in an attempt to help them. Their response was "Zillow is not reliable" and that I should use their website, which I was already on. I informed them that their own website reflected that this property was still available for rent. At this point I was abruptly interrupted and told that they had another important call and wanted to put me hold. Disparaging another website for being unreliable while your own website reflects the same information is ridiculous to say the least. I would recommend this company get their act together.

Terrible response to Issues pertaining to Property Management, I have been a tenant for over 12…read moreyears and trying to get anything resolved with our Leased Spaces is impossible. The Company has refused to address ongoing issues with Leaks, inoperable Leaking, Sticking front Doors. The Company is just a Barrier between the Property Owner John Dilks and the Tenants. We have been waiting for 3 years to get decaying front Doors Replaced and they keep telling us the Replacements are too expensive and all they are willing to do under the owners direction is to Bondo and Paint. Lets Face it with a Property that is over 60 years old your anticipated replacement has far exceeded, the return on the investment has been tenfold. The maintenance charges are exorbitant and its probably time for an audit to actually see where the $$$ is going. It's really a shame that These Companies can coexist amongst the Community who represent themselves as Community Banners and do actually nothing to improve the Community for which they were established to help preserve.

I would strongly advise not using this company. They are rude and unresponsive to emails, texts, or…read morecalls. I don't ever write reviews, but they have provided the worst customer experience I've had when dealing with short term rentals.

We had a great experience renting with Monterey Bay Rentals! Our contact, Michelle Larkin, was…read morehighly professional, friendly, attentive to every detail and very communicative. All of our questions and requests were promptly answered and we were made to feel at home our entire stay. Rental property was exactly as advertised and there were no hidden fees or costs. Would gladly use this company again!

We just listed our home with Monterey bay rental (link below) and we could not be happier that we…read morechose the right property management company! The professionalism of the team at Monterey rental is outstanding! We listed our home for long term rent on 10/01 and it was rented by 10/09! Wow!!! We are so glad we went with this property management company. They balance the needs of the owners and the renters so perfectly so it's a win win for everyone involved. The pictures of our home were so professionally well done (link shared) and the whole process of listing the home for rent was so smooth and meticulously done! Thank you Michelle, Debra and Jan! You are the best!! Link to our listed home: https://www.montereyrentals.com/pacific-grove/riviera

We've been renters at a First City RE property for almost 2years now. Management is excellent!…read more All questions, concerns, maintenance requests have always been addressed very quickly. Correspondence with all staff is always very professional, friendly, and helpful. I wish all property management companies were this good because they have been wonderful so far. No complaints!

Great property management company!! Geary is the best. If you have a problem with Geary than YOU'RE…read morethe issue aka a Karen lol. I love the online portal, I can use it to pay rent and send in maintenance requests. Any issues I have get addressed promptly and they also have the most reasonable rent prices I've ever come across. 10/10 for them !

We've lived in our unit for 3 years now, and still have nothing but good things to say. Our…read morebuilding is kept up nicely, maintenance has been great with any repairs, and communication is always timely and friendly. There seems to be almost no turnover in our building and the ones near us. Renting with Columbus has been such a positive experience!

Shannon in the office is amazing! So very helpful, caring and gets her job done so efficiently!…read more Very knowledgeable about what's available and with her recommendation, after talking with me, I found the perfect apt for me to rent! She was key to helping me with so much, always takes the time to help! She's a great asset to this company!! Highly recommend!