I had a great experience dealing with Kylie. She met me at the property and was great at explaining everything and didn't rush me through it. I moved from out of state and my wife will be joining me soon. So it's more difficult to look at places without her. Kylie is awesome at her job and we are happy we chose your company to rent our condo from. Thank you for your kindness in the process. read more

She treats customers unfair she doesn't give them a chance it's whatever she says and that's what goes. I don't think so. She doesn't know how to do. Good service. I wouldn't recommend this place if it was the last place on earth very terrible service read more

See all

Horrible to their tenants. everything about the company is unethical ! Do NOT RENT from them. They charged me a late fee that was 1/2 the amount of my rent! late fees should only be 5-10%! And the only reason it was late was because they added a utility bill to my account without telling me. so when I went to pay My rent, they applied it to that bill, leaving a balance on my rent. Then turned around and charged me a late fee. they did that 3 times! Then when I moved out they charged me for things that were already broken, and ignored me when I explained such, they also charged me for an entire blind, when they only replace one panel! They are horrible! read more

Garbage property and staff...they took over for a wonderful landlord and became terrible right after.

No reputable company would require an application fee before letting you even view the property. What if you don't like it and now have lost out on that money? And they blame it on COVID which hasn't been a valid justification for over a year now. Seems like nothing more than a money grab. "Due to COVID-19 we are limiting our showings and require you to apply and be approved before we are doing showings. Please be prepared to pay the NON-REFUNDABLE screening fee of $40.00 per applicant." read more

My name is Juan Ramos and we have been renting from Coast and Valley Properties for over a year and it has been great. From the first day we called the office we were trying to find a place we were stressed and they asked us to come in to the office let me start by saying they have the best customer service they made us feel like family . I want to thank the owner of the company for the amazing customer service . I pray God continue to bless you u read more

Coast and Valley Properties - Property Management Near Me - Salinas, California

Very unprofessional we filed out applications paid the application fee and didn't even bother to inform us that the house got rented out. 2 days after we filed applications out and paid the 40$ fee. read more

Extremely unprofessional and am constantly harrassed to pay for things such as mold inspections that the owner is responsible for. Amy manipulates the bills from month to month such as late fees and insurance for the property and if paid will allocate them to fees the owner should pay and then send you a pay or quit notice as if you never paid the fees. read more

I don't recommend Renting or purchasing from Amy/coast and valley or any properties that she oversees. She is the worst landlord I have ever had. She is not a professional person in my opinion. she lets her personal feelings control her and she is willing to go to the end to try to control and hurt people, for control and money . She's willing to break tenant rights, and lie if necessary to get you out or get what she wants out if you . That's not professional and it's unethical. She speaks to us tenants like she thinks she's better than us or like we're her children if she decides she doesn't like you. I wouldn't give her my time let alone a good review. They are not affordable nor are they reliable. Amy Serasio-Salmina from coast & Valley properties went on and liked the post about renting out my apartment for over 400.00 more and kicking me me out to do it! She thinks it funny & she tried to block me from making a review about her unprofessionalism which is wrong and stupied on her part That makes it obvious that you did do something wrong or you just don't like people to tell people when u r doing illegal or unprofessional thing's......I guess you forgot that social media exist. You may go to court and lie But the real judge & jury are the public. You cannot control them and they are not under your thumb like your tenants who are afraid to speak up which I am no longer afraid to speak up about what u r doing and you dii expect me to say anything to anybody about this and I did. I do have family & people that cares regardless of what u think. She is the most unprofessional person I have ever met business wise. In response to Amy's response on my review: My situation was avoidable had you actually followed the law. You cannot ask tenants to do things that are not legal or not apart of their lease. You don't follow the law you follow Amy's law. Which are your rules not tenant rights. I lived there almost 12 years and never had my tenant right revoked or broken until I met u. You just didn't care about the law it was listen to me and only me screw the law or else. You clearly just admitted to lying about the reason I was evicted in your response, which means you lied in court as well I rest my case All I can see is the many reviews you have about not taking care of your tenants or properties and I personally know tenants that your harassing currently just because u don't like them and want to get them out for personal reasons. What was that you said about taking care of the people and your properties really.. So I don't accept your apology and yes you can do something about the past.. your can learn from it & make sure it doesn't happen again. So please remember that what goes around comes around! read more

Coast and Valley Properties - The reason she evicted me!! - Property Management Near Me - Salinas, California

See all

I paid my credit check/back ground fee. The first house was listed as A 3Bd 2ba. Ended up being A 2bd 1ba the stove was in the garage & the house smelled. The back retaining wall was damaged. The agent made it seem as though they where unaware of all the mistakes. I view at least 5 homes In which I NEVER qualified for.My credit Score is in the high 7's. I continue to apply I had to keep in touch with them in order to find out if the properties had be leased out. They never informed me of my status. In the end they said I would have to reapply & pay all over again. NOT VERY PROFESSIONAL IN MY OPINION . If I Could Give Them 0 Stars I Would Have! read more

As a previous tenet I felt they lacked timely communication, accountability, and professionalism. A word of advice to current tenants. Keep record, document, and take pictures regularly. Communicate/ report when any little thing is broken or stops working. Ensure that the move out inspection paper is provided in a timely manner. I felt it unfair for us to be provided with it 1 day before move out and still being held to their expectations upon inspection. This is after multiple calls of checking in to ensure nothing is needed or should be provided to us. read more

They won't hesitate to take your full deposit. They aren't communicative after you move out. And they will send you a letter of what "they needed to do to the property " to try and explain their horrible communication and service. If you rent and go with this company they will act like they're doing their best but at the end take everything from you regarding your deposit. Rent with another company who is more transparent and actually can trust . read more

I had Amy (owner) promise me the world, to have me change to their company..Yes, they were twice the price, but so much would be better when I needed work on my rental properties, was her pitch.. I only used them for 6ish months before, "enough was enough" 1..Their contractors were the most expensive in the area..And I was not given choices..They just sent out their contractors.. 2..They did not get my authorization for any work to be done..All I got was a bill.. 3..Getting a callback was impossible..I had to physically go to their office to get to speak with anyone.. 4..And the last straw, and the reason I am writing this review: Their plumber did not pull the legal permits required by Monterey County for work they did..I was sent an "Administrative Citation" with a fine for not having the "proper permits"..I have called their office at least 4-5 times in the last 2 months, and they will not take care of it..They said I must do it myself, but until today, I was not even given the contact name of the plumber..I have called the plumber, Landmark Plumbing, to no avail (make a note of a plumber "not to use"), and he has NOT returned my call.. They have been a nightmare..And now it's costing me hundreds of extra dollars for their mistakes.. read more

Slow repairs, passes the bill of upkeeping outdated property on to tenants. I've been trying to remove fees that they charged me to replace the original 1950's doors on a closet. They also charged a trash removal fee, and a labor fee. read more

I have used Coast and Valley Properties as an owner and also as a tenant. I was TOTALLY satisfied with their service as an owner, they did an EXCELLENT job finding a GREAT tenant. As a tenant of a rental, i had excellent service and when i had a problem it was resolved quickly. I would HIGHLY recommend Coast and Valley Property Management as an owner and as a tenant. read more

Horrible customer service. I was simply asking for questions about the application and the person on the phone "Linda" kept interrupting me saying "yes" in an annoyed tone of voice. There are people who need that extra help, plus yesterday i went to viewing and the listing was posted as a 3 bedroom and then when we went to look at it, it was a 2 bedroom. Sorry but that is just so unprofessional and a waste of my time. Plus the building was not even prepared and had a broken wall and no stove. From the reviews it looks like professionalism is just something that you all lack‍ read more

As a former tenant of this property management company I can honestly say I have never experienced a nicer and more curitous set of people. When I needed things fixed or when a problem arouse they handled things quickly and provided excellent customer service. They treated me like family. I will not hesitate to recommend them in the future. read more

DO NOT USE THEM! I wanted to rent one of their properties and they told me it was available but they would only show it at a specific time 3 days later and not before. When I arrived at the appointment they did not show up. Wen I called they said the property was already rented. They didn't bother to call me or give me the opportunity to rent it. They are very incompetent and not trustworthy. There are better management companies in Salinas and I certainly would not list my property or rent with them with their business acumen. read more

Property Management is a difficult job. It takes an uncommon set of skills and experience to do it well. The staff at Coast and Valley Properties possesses these traits and does their job with a very high level or professionalism. They are excellent! read more

Don't ever ever ever use this place. They are completely unprofessional. It is impossible to get a call back. They don't take care of their properties. I had a question about a bill and called and emailed them several times and never received a call back. But I got a text message when they wanted be to open the laundry room for the maintenance worker. Then when we moved out they got our forwarding address wrong despite me putting it into the 30 notice twice! Then proceeded to blame my husband for giving them an address he has never even heard of. I have actual proof that my husband gave the correct address. 12 days passed the 21 day legal requirement for us to get our deposit back and we had nothing. I emailed Kim twice and was given two different days that is was supposedly sent. The 25th. which legally the day we were supposed to have the check in our hand. When I messaged again Kim said no it was mailed on the 23rd (I suspect this was to cover the mistake) but they aren't open on Saturday's (this is November by the way). So then then they want us to pay the stop payment fee when it clearly wasn't our error. Even though i was promised that the owner Amy would call me I again had to call the office because surprise surprise no one called me back. After telling Amy I wouldn't pay that fee and that Kim was caught in a lie. Amy proceeded to yell at me saying she was mad that I insinuated that one of her staff lied or made a mistake. Then I asked her don't you want to know why I feel that way she yelled saying "I let you talk your going to listen to me!" I'm not even sure how they are in business. Everyone at the apartment complex says they don't call back or even fix things in a timely manner. I didn't even go into the Debacle with the kitchen sink and shower. Just save yourself grief and stress and don't even bother with them. I have proof of just about everything in stating cause I'm learned early with them that you can't trust them. read more

When it comes to finding the perfect home in the ongoing stages of moving finding a great property management is sometimes like finding buried treasure in an unexpected place. But if you are looking for a property management company who really can help you make finding a new house easy as pie look no further than Coast And Valley Properties. Because when you rent a house from them you will encounter not only a friendly kind staff that can help you in any way they can but also a staff that is very wonderful and willing. My family began renting from Coast And Valley Properties in 2019 and we have been very happy with our house ever since. And it's true that the staff of Coast And Valley Properties really do care about any problems you may encounter with your house. When our house had plumbing problems last Monday I was impressed at the way they handled our problem and like magic they sent the plumber to our house the next morning and that is something you don't often see with property management companies usually but Coast And Valley Properties really should deserve an award medal for the awesome job they did fixing the plumbing issue with our house. If you are moving to Salinas and are looking for the perfect house give Coast And Valley Properties a try and you will be a happy camper indeed read more