This review is also a response to the 1-star review by Arvand. I was one of the tenants involved. Cliffnotes: Sterling was excellent, Arvand: terrible businessman/human. There was one property, two units. Front unit: 4br, Back unit: 2br. Both newly renovated. I applied for the 2br with the intention of getting a roommate, since it was really expensive. I had the most professional lease-signing, walk-through and inspection I've ever experienced, all courtesy of Sterling Property Management. Could not have been happier with their service. Then the drama with Arvand started. Phase I: AFTER I had signed the lease, he tried to strong-arm Sterling into making me sign a different lease with a month-to-month instead of a 1-year term. I'm military, high credit score, zero foreclosures. So not only was this totally unreasonable (maybe he wanted my lease terms to be the match the 4br unit for simplicity?), but it was twice-illegal. I can only guess that Arvand flew off the handle in his totally aggressive and unprofessional way of doing business, because Sterling terminated their relationship with him, not the other way around. Phase II (has nothing to do with Sterling, but helps discredit the bad review): Since there were still workers onsite and I had 20 days compensated at the Navy Lodge, I was very straightforward: I did not mind waiting for the renovations to be completed before moving in. I was assured several times by Arvand and his mother, Massy, (who was managing the renovations?) that the unit was done. So I moved in. It was not done. It wasn't wired for cable, the windows didn't shut, there was no outlet for the dryer, and one of the bathrooms was unfinished. Even worse, Arvand's mother barged into the unit unannounced at all hours of the day. She was scatterbrained, and would task workers with things they'd already done, or didn't need to be done. Never remembered when we'd coordinated something and would show up several hours early and ring the bell 14 times. Not hyperbole. Complete mess. Also, pretty shady. She had Mexican workers sleeping overnight on the ground in the unfinished front unit (I'd bring them gatorade and snacks, I felt so bad for them and they were really sweet), people drilling and propping ladders up against my windows at all hours... it was mess. By the end of the month, after 20 days with no cable or trash service (apparently during the renovation, Arvand had violated the trash policy so bad that the city of Monterey placed a moratorium on trash services for both units), not to mention CONSTANT privacy and lease violations, I asked for $500 (20%) off the rent. It was an overpriced unit, the renovations prevented me from getting a roommate, and 20 days without trash, cable or wireless?? I think it was justified. Arvand's response: "no, but you can move out". Literally. So I sent him a lease termination form and moved out. This is my seventh apartment since the Academy: Arvand was by far the worst landlord: abrasive, arrogant, and sketchy. He treats tenants like crap, so I'm sure he's worse with PMs. Phase III: Sterling manages my current unit (downtown area) and they're fantastic. My oven broke and I've locked myself out twice (I guess I can be scatterbrained too): Sterling is always quick, responsive and professional. I'd recommend them to anyone. As far as the one-star reviewer goes: My old unit was next occupied by an adorable couple with a newborn; they moved out almost sooner than I did. Last I checked, both units are effectively frat houses. read more

I'm so disturbed by the fact that this house is completely infested with mice. While moving my in law out there were mice everywhere. One week later and the house is listed for sale!!! If anyone is looking to purchase 400 Sonoma Ave. in seaside please be aware that this company did not even bother to get rid of the mice! This company disgusts me. Not once did I ever receive a call back or any communication from them in any way. They have zero cares for people. Also, the gas line in the kitchen and fan for the oven I believe are illegal and not up to code however they had zero problems renting it to the elderly. In response to the owners reply. The rent was $500 when you guys "took over the portfolio". You guys jacked the price up so high in such a short amount of time that it is absolutely in no way a reasonable price. If you deem it unrentable then no one should be paying $1,950 for it. That's absurd. I called a total of 5 times in the span of a month and left a voicemail every single time. I was never even once able to reach a live person. So check your messages and you will have all the record you need. You guys were 100% aware of the condition of the home. Not only did you demand tons of photos of the inside and outside of the home every 6ish Months but you also did several walk throughs inside and outside. Each time you guys deemed it rentable. That is not looking out for senior citizens that is abusing their inability to fend for themselves. Your company should be ashamed of themselves as well as the owner of this property. read more

Sterling Property Management - Possible illegal and extremely unsafe gas line to oven. - Property Management Near Me - Monterey, California

During a challenging period with our previous management company, the Board of Directors decided it was time to seek new representation for our HOA. Our community is located in a highly desirable area in Northern Salinas, and it became clear that the vision of our previous management no longer aligned with that of the Board. We reached out to Daniel and William at Sterling Property Management and invited them to visit our property. They took the time to understand the scope of the projects our Board wanted to address, focusing on both structural and cosmetic improvements. From the start, both William and Daniel shared our vision for enhancing our aging community's infrastructure and increasing property values. Their understanding and commitment to our goals were evident. After carefully reviewing the contract specifics, the Board unanimously decided to move forward with Sterling Property Management. It has proven to be one of the best decisions we've made as a Board. In the six months that Sterling Property Management has represented our HOA, we've seen an 18% reduction in costs, and our property values have increased, thanks to the expert guidance of our Property Manager, Sam Navarro, who was handpicked by William and Daniel to meet our community's needs. Our experience with Sterling Property Management has been nothing short of amazing. We look forward to many more years of transparent and collaborative partnership with their team. read more

Sterling PM is as good as it gets in Monterey Co. I had the pleasure of working with Jake and renting from Sterling from 2020-2022. This is the first property management that I've ever worked with, that has a fair application process (first come first serve). From move in to move our, Jake has everyone's best interest. I hope to have the pleasure of renting a Sterling property again in the future. read more

No! Possible approval via this property manager combined with the prospective tenants showmanship with hard work, verification proof of this stability in document verification in writing with AAA× proof of stability and ability, and every requested action performed as proof to a persons ability and stability in meeting every request financially ultimately gets met with a souring conclusion based on their opinion on deciding on these factors. They are stuck in a perfect world, with prissy attitudes, and by no means aware of any virus inflicted cause of things, proving to have immunity to its effects. In a more positive review I would have to add of this company, that I am in awe of this business, as well as envious of their oblivious to anything business positive approach, in light of all these things things that are negatively happening all around them, which brings me to this negative review of this business, even so being, because they seem to be undesirably haughty and childish with the passing of their decision if you don't meet their approval in other positive ways of verifying your ability and stability. They are so prissy at this company, that even a small mark being justifiably accounted for will still overshadow all of the other, and many more obvious and very noticeable positive and verifiable facts of your case, that even your very much presented case cannot touch. Prissy, prissy prissy and very unfeeling characters here. Oh, and to top off the fact that they break the confidentiality, although unwritten rule, albeit just as personal, will be given over in such a biased way, that those in whom they have snitched this information to, will judge you accordingly, and will bar any and all business actions with you because of it. And the words said were only innocently said, not said in derisive manner at all! So, in guessing that these snooty people here sought to keep me from working with other snooty associates in that they were warned of me and judges discriminately as well. So all this being said, Only the very rich that are perfect in every way, dare to even enter here. Watch your money fools! I wouldn't trust these people! Or their "Sister Company" AG Davi, with its judgemental, discriminating business associate, Theresa White. Whom I never even spoke to, had so biased her opinions of me before even beginning to verify my worth! I never even reciprocated the unwarranted, unprovoked written judgment of me, causing me to feel unjust and unworthy for no reason!. No! Do your business elsewhere if you want to at least feel confidentially.self worthy, because these snooty judgemental jetks. With no cause will make you go through the whole entire process of appying to them, just to inform you that you're unworthy of their corrupted rentals not even worth the value they try to pin to them. No thanks for nothing, Jacob and Theresa..AG Davy and Sterling Property Managements! You wasted my good hard time also, trust me! And my minimum requirements far exceeded that which they were looking for. I have 2 incomes of $1446,00. combined, plus a section 8 housing voucher in which not only is the rent payment GUARANTEED with this program, but the housing authority also pays 70%, and I only paying 30%. So I am more than capable of meeting my monthly obligations. They were being discriminatory towards me, not even looking at my abilities... only my tiny flaws that meant nothing, if they had looked at the whole picture!. I have no evictions, owed landlord debts, nothing negative about my past Tenancy anywhere!. It was all over a covid caused little flaws on my credit! Nothing that a second chance and my proven ability to pay that rent, would have worked to overlook. . No! They just held me in hope with the possibility being that, after all my hard work, we would somehow make this happen. But now i realize it was only done just in case the other interested.party didn't want it, as I'm pretty sure that there were very very h be few curious people who were even saw an in interest in it. They surely made me believe after all their requests of me in what docs, proof, etc they needed from me, and my doing exactly what they wanted, with the vibe that I was going to be approved for this rental! I don't feel the need to lie. Or act facetious. Or one to get even. I'm not a person that. holds malice over anyone, nordo I ever, even write bad reviews non anyone! But I tell ya, this company even had Me confused by their whole company protocol idiot processes! I DID meet and. Totally OVER MEET THEIR MINIMUM QUALIFICATIONS! They made no sense in their decision, and VERY WRONG about and my ability in this whole thing being, INDEED! Thank you for reading though read more

My husband and I were looking for a home to rent and Jacob was the rep who was in charge of showing the two properties that we were interested in. We fell in love with the 2nd one and knew it would be a perfect fit for our little family. Jacob was on point from the get go! He's been so helpful and courteous! Even though we did not get the place (owners issue), Jacob was on our team the whole way through. I'd definitely work with Jacob & Sterling Property Management again! read more

There are things I liked about Sterling. They were mostly courteous when we spoke. They seemed, at least to my face, to advocate for me a couple times. There were several times where I needed something fixed or changed, and it took lots of emails and phone calls. What's "a lot" you say? Over the course of my tenancy I sent or received 76 emails related to repair or replacement. Those emails related to fixing one toilet (never was fixed so that it worked properly for more than a month or two), and replacing the carpet. That alone would be sort of run-of-the-mill mediocre management company stuff. I can handle that. But what results in a one star rating, and almost resulted in me calling the police, was the unauthorized entry into my unit. I won't bore you with the details, but suffice it to say, (1) when I moved in Sterling did not have a current key for my apartment, so I gladly gave them a copy, (2) people entered my unit at least four times (to my knowledge) without 24 hour notice, as required by California law, and the last time I was in bed asleep when the person entered. The last time it happened I demanded the key back, or I'd initiate legal action. They refused to give me the key. After much internal debate I decided I was unhappy enough, and even after legal action I would probably never feel that secure home feel from my apartment again, so I decided to move out instead. Advice: Avoid Sterling. Unless you want to meet new friends in your living room in your underwear. read more

I had NO idea how competitive the rental market was in Monterey. I had worked with Sterling in the past and had some issues, no ones fault really but it was very frustrating. After a few months we patched things up and moved forward. They helped me find a perfect apartment in the exact location I wanted at a awesome price. Can't say enough good things. Wahooo!!! read more

Will and Sterling Property Management has been a trusted partner for over four years. When I purchased an investment property in the Monterey area, I knew that I would need to find a property manager. Wary of other personal experiences with inept and dishonest property managers, I searched and eventually found Sterling Property Management. Property managers have a difficult job. They stand between owners and tenants. Tenants want everything fixed yesterday and free rent while owners want the highest rent and the least expense. The keys to this relationship are trust and communication. My property had several expensive and disruptive repairs, but Sterling helped both parties to understand the situation and my tenant stayed and paid rent through them all. Also Sterling Property Management's vendors did excellent work for reasonable prices. Nothing was ever repaired twice. If you are an owner in need of a property manager, Sterling should be your first choice. If you are a tenant, check out Sterling's properties first. You will not be disappointed! read more

Sterling Property Management is a company that without question lives up to its name. Sterling provides the highest standard of service and demonstrates both integrity and responsiveness. Jacob Kelley is a pleasure to work with. He is personable, provides excellent customer service, and is an asset to the Sterling Property team. read more

Will Sterling and his company are professionals and the PM to beat in the Central Coast. I trust their services and I trust Will's capability to serve your real estate needs. read more

DO NOT RENT FROM THIS COMPANY. I just got out of a year lease with them and feel obligated to share that my experience with them was just horrendous. I'm seeking legal advice about the whole situation, now that I'm out and safe from further harassment. Other than the walk through before I moved in, this was the worst experience of my life as a renter. Just as a starter, they never cleaned the apartment, would not do minor repairs, responded to any and every request with hostility and everything they did - everything - was either inappropriate, unprofessional, illegal or all 3. DO NOT RENT FROM THIS COMPANY!!!! read more

I recently used Sterling Property Management to do tenant placement on my 2 properties in Monterey. After 10 days, I was recommended tenants who had previous foreclosures with poor credit for a 4 bedroom rental. I asked that since this was a risky profile to decrease the term of the tenancy from 1 year to a time that makes the most sense for the property to be empty should the tenants not work out. Following that request, I was told that they can not do that. That is something I have never heard of from any tenant placement company across the 20+ other properties I manage within the bay. I was not very happy with the response and mentioned that it is my right as the client to request a specific term on the lease. Finally, a subsequent email notified me that they are canceling the contract. So now, given the situation, I've lost nearly 15 days in being able to rent the property having to look for another property management company. Charging 50% of the first month's rent for tenant placement is standard. Sterling by no means charges a low fee for their services. Yet the service they provide for that standard fee is not standard or by any means acceptable and that's the problem here. read more

I rent a commercial space and this is a great group to work with. Will is very quick to answer questions, respectful and o would recommend Sterling Property Management for commercial and residential. read more

As a frequent renter throughout my life, I've experienced all sorts of landlords and management companies. Sterling truly lives up to their name. Responsive and attentive, I was treated with respect and consideration every step of the way. The contractors they work with made me feel comfortable and safe. Whether you are looking to rent or have them manage your property, you won't be disappointed! read more

We found the house of our retirement dreams in Carmel Valley just a little ahead of schedule. We entrusted the Sterling Management Team with caring for our home until we are able to move there (hopefully soon!). And we could not have made a better decision. The team utilized their years of experience to handle all aspects of the management of our property including tracking all expenses and providing in depth monthly reports. Any issues at the house were quickly handled and we have learned to trust their decisions and rely on their prompt resolutions. Our home is very important to us and the Sterling Team has clearly demonstrated their respect of our wishes and commitment to caring for our property. I highly recommend their services. read more

I had an excellent experience renting from this company! If you looking for a rental with property managers that will above and beyond any expectation you might have from a management company Will and Jake are the landlords for you! These guys are by the books in every way and they will address any problems you might have with your rental in an extremely prompt and professional manor. I must say its worth every penny renting from this guys! read more

Sterling PM is by far the BEST property management team we've ever had. As a military family, we rent often and Will and Jake were always very prompt in responding and taking care of any issues we had. I would rent from them again in a heartbeat if we lived in Monterey again. read more

I've been renting from Sterling for over 4 years and they have always been incredibly responsive, helpful and reasonable. I have only had a few small maintenance issues and they have always been immediately by competent service people. I would highly recommend them. read more

I highly recommend Will Sterling and Jacob Kelley of Sterling Property Management. I listed my rental house in Monterey with them recently, and they did a wonderful job of screening prospective tenants before showing it to a few folks who met their requirements and mine. They checked employment, banking, credit, criminal, and every other type of record I could think of before showing properties to anyone. They found well-employed, adult tenants for me in record time. They were very pleasant and professional, kept in touch with me during the process, and offered lots of helpful information. I will definitely use their services again in the future. read more

Sterling Property Managment is by far the best property management company I have ever used. They are so professional and helpful. The properties I have rented have always been in tip top shape! Anytime I have ever needed anything, they are a phone call away as they have 24/7 phone service you can call if you ever need anything, even at 2AM! Will and Jake and the rest of the crew are amazing! I can't say enough good things about this company! If you see a rental you like that they have, call them!!! You will be happy you did! read more

Don't buy or rent any property from this property. Their service is terrible. Don't let them to access to your bank account and pay your rent just by check. Don't sign anything before make sure it is real. Before contract everything is easy and they need just your sign but after that they don't care which part have problem or what is their responsibility. If you have problem with any part of your home just sent them Email and according to the law after the period repair it your self and decreased it from rent. this is the best way. if you call them to come and fix some thing, you waste you time and they talk to you very bad and nothing happen. read more