I had an excellent experience with Coggin Collision at The Avenues and specifically want to…read morerecognize Steve for truly outstanding customer service. I brought in my brand new 2025 Toyota Land Cruiser for a bumper repair/replacement, and as a woman handling this out-of-pocket repair on a $90,000 vehicle, I was understandably nervous about unnecessary repairs, damaged sensors, recalibration costs, and whether I was being taken advantage of. Steve completely changed that experience for me. From start to finish, he communicated every step of the process, sent me detailed pictures throughout the repair, showed me any damaged parts that actually needed replacement, and made sure I understood exactly what was happening with my vehicle at all times. That level of transparency is rare these days, and it immediately built trust and loyalty. I was especially concerned about the parking sensors and avoiding unnecessary recalibration costs, and they handled my vehicle with incredible care. Steve and the technician who worked on my Land Cruiser went above and beyond to make sure everything was done properly and professionally. I truly hope upper management recognizes Steve and the technician involved because this was hands-down one of the best body shop experiences I've ever had, and I'm slightly embarrassed to admit I've had quite a few over the years. ‍ Great communication, honesty, professionalism, and genuine customer care. That kind of work ethic deserves recognition! as a person who works in social media, I will definitely be posting about this experience for others to see, and in hopes that management and higher-ups take notice of excellent quality and customer service by their team!

This is the worst auto body shop I have ever dealt with. They attempted to use aftermarket parts…read morewhile billing my insurance company for OEM parts. The parts they installed did not fit properly, and the workmanship was poor, resulting in an unacceptable and unattractive appearance. Don't use them

Just called, and the guy said the tow was ninety dollars... That's twice as much as the advertised…read moreprice. I think that's what they call false advertising.. Some pretty shady stuff... if the ad is old... take it down.

I was so impressed with ABC towing. Last Saturday, I was frantic when my beloved Prius finally had…read morea problem after 13 years when my brakes started giving out. Jason showed up before I even had a chance to get everything out of my car. He was so friendly and kind and helpful and got my car right up on the truck and was gone in a flash, off to Toyota. I have never had such a great experience during such an awful time and I think everyone should call ABC if they ever have a problem!

John and Angel were awesome! They were very efficient, pleasant to work with, good communication…read morethroughout my repair, and my car looks as good as new! Highly recommend.

My 2022 Chevrolet Tahoe was returned from Crash Champions St. Augustine (#0688) with visible mold…read moreand standing water beneath the second- and third-row carpet after a bumper and sensor repair. The manager on duty confirmed the shop has no surveillance cameras and initially denied all responsibility, offering only to "detail" the vehicle despite visible mold and moisture. Because of that refusal, I was forced to open an insurance claim for shop negligence. Only after that claim was filed did the shop reach out saying they wanted to "take photos" and "look again," which I declined due to the biohazard condition and lack of secure indoor storage for vehicles at that facility. And quite frankly hostile nature, saying I wasnt being civil. I gave them every opportunity to fix this before escalation. This incident has been formally filed with: * Florida Department of Agriculture & Consumer Services (FDACS Case #2510-01788) * Florida Attorney General's Office * Florida Department of Highway Safety & Motor Vehicles (Region 3) The vehicle remains contaminated and will not be returned to this location. All evidence--including photos, call logs, and insurer documentation--shows the damage was discovered within hours of pickup. Date of service: September 25 - October 8 2025

I've used multiple shops in the area, but this is the only one I've come back to. They do…read morefantastic work. I'm very picky because my father used to do restoration work and I have very high standards. Their paint work is second to none in the area, they work with insurance get better parts covered as best they can and communicate throughout the process.

Repaired body damage to our 2020 Honda, it's looks brand new and drives like it hadn't ever been…read morewrecked. James was awesome! He kept us informed and handled all the back and forth with our insurance company!! I highly recommend James and Prostar!

We have used the service department exclusively since purchasing our vehicle in 2023. Recently had…read morean issue with a missing wheel lock which the parts department resolved quickly and efficiently. Special thank you to Mike, the director, for the prompt attention and resolution for us!

I purchase a car from Osteen two years ago. March 17, 2026 the car became a total loss. First week…read moreof April I called two see if I purchase gap insurance. I left several messages and called several times. No one returned the messages and the lender had to tell me I had gap insurance and the company name. I arrived to the dealership no one greeted me and four men was standing behind the showroom desk. I greeted them and told them my problem for me to be brushed off and no answer. Call the dealership to follow up no answer or returned called from Jesse and Rebecca mailbox was to full to leave a message. Returned back to the dealership and waited almost ten minutes before any one ask have I been help. Again no answer or no one could help me. I am still paying for a car that I don't have. Today I arrived to the dealership angry and upset because I been brushed off almost three months and still no one to help. I see how this dealership greeted another race with smile and great customer service but then overlooked me is it because I am African American. I am educated and very polite but it's not fair this matter haven't been resolve yet and I am losing money because of this dealership want give clarification to the gap insurance about the contract. The manager heard my issue but he was ready to leave he told the salesman Quan Rashad to help me when this issue is management problem. Quan was very nice, understanding and great customer service. Quan tried hard to get this problem resolved while the other guys playing a guitar with a customer that's in tears about an issue that need to be resolved. When I came two years to purchase a car every one was ready to get my business. Now I have problem no one cares about resolving this problem. I will never buy a car from O'Steen dealership southside in Jacksonville Florida. ​

Legit best place here. Idk how I stumbled onto it but holy crap it is heavan on heart. Thank you…read morefor being there Kevin! I fully entrust my car to you over the dealership!

Been coming here for years had multiple oil changes and breaks replaced on previous cars and tires…read moreplugged! Kevin is the man very honest and down to earth always a loyal customer and would recommend to anyone!

I asked Custom Coatings and Restoration to give my new truck a Spray-On Bed Liner and the final job…read morewas fantastic...price was reasonable and I love how it is not a rough finish so when I put my paddle boards in they won't get scratched up. Great job and good price!

Bought a 2023 Tucson in mint condition. As luck would have it I was rear ended two week later…read more With about &12,000 in damages I was heat broken. I decided to have these guys make the repairs as I have used them in the past. They did not disappoint! After only 13 days my car looked like it was brand new. Love these guys and highly recommended them.

This review is specifically for the service department. (I bought my car here in August 2023 and…read morethat was a good sales experience.) This review is explicitly about my first oil change (low miles, don't drive much). First oil change is free. I had an appointment. When I walked in, there were four employees working the service area at spread out desks. Not a single one looked up or acknowledged me. I stood in front of a random desk and said "excuse me, I'm checking in for an appointment." The young man looked me up in the computer and sent me down to Sheri's desk at the end. There was another customer standing there while she did things in her computer so I stood awkwardly in the vicinity while 2 other nearby service employees ignored me completely. When she finally got the other gentleman checked in (10 minutes, never offered him a seat) she checked me in. Never offered me a seat, said good morning, or used any sort of pleasantry that implied "hi, thank you got choosing us, we're glad you're here." She wasn't outright rude, just indifferent and had an air of being over it. I was directed to a frigid waiting room that has game shows blasting at full volume. 2 hours later, my car is finally done. The seats, mirrors, and steering wheel were moved, there wasn't any paper mat to protect the carpets, and it was wet like it had been through a sprinkler, but still covered in pollen. ‍ There are so many good places to choose from that offer timely, friendly and inexpensive oil changes. Next time I'll go somewhere that teaches employees basic customer service and respects my time. The free one was not worth it.

These dudes quoted me 5100 for changing valve cover gaskets on a Jeep. Wild. They were good, until…read morethe economy tightened and they started charging the absolute maximum fees they can get. I will never will step foot in this place again. Not for service. Not for sales. They burned their bridge.