IF I COULD RATE 0 STARS I WOULD. On July 12, 2024, I underwent a 360 lipo and Brazilian Butt Lift (BBL) procedure performed by Dr. Naveed N. Nosrati. Regrettably, I must highlight the poor communication and professionalism displayed by the reception staff at 305 Plastic Surgery. Many patients, including myself, have encountered significant issues with their responsiveness. The staff often fails to answer phone calls and is reluctant to address inquiries regarding pre-surgical preparation, among other concerns. The only moment they exhibit any willingness to engage is during the initial scheduling of the surgery when they seek a down payment. Following that, patients are left with multiple unanswered questions. Additionally, the clinic did not provide me with specifics regarding the timing of my pre-operative appointment, despite my repeated requests for this information to facilitate necessary travel arrangements. Instead, I was contacted the evening before my pre-op appointment at approximately 5 PM, leaving me with minimal time to prepare. On the day of my pre-op appointment, the process was relatively smooth. I completed various forms and made payment in cash. However, I found the staff's approach concerning; they hurriedly invited me to sign documents without allowing me sufficient time to review them. They frequently instructed me to "sign here" and "sign there," promising to provide copies of the signed records, which I ultimately had to chase down, and as of now, have yet to receive. During the pre-operative assessment, I met Dr. Nosrati, who was very personable and instilled a sense of trust in me. In stark contrast, however, the clinic's staff were unprofessional, communicated in broken English, and rushed through appointments with an air of entitlement and rudeness. The day of the surgery, I had the opportunity to speak with Dr. Nosrati once more, for which I was grateful. I am thrilled with my results; Dr. Nosrati is an exceptional surgeon whom I would wholeheartedly recommend. However, I encountered a significant issue post-surgery. Upon waking, I immediately noticed that my front veneer was missing. I expressed my concern to Dr. Nosrati and his team, pleading for assistance in locating my tooth. They assured me they would search for it, and fortunately, they found it and returned it to me. Dr. Nosrati advised me to speak with the anesthesiologist regarding the costs for replacing my veneer. Unfortunately, I was informed that the anesthesiologist had left for the day, but they promised to provide me with a follow-up by the next day. (Note: the staff never followed up with me). During my follow-up appointment, I inquired with the receptionist about whether there had been any discussions with the doctor or anesthesiologist concerning the replacement cost of my veneer. Once again, the staff appeared uninformed and dismissive, rushing me into a private area to avoid complaints being overheard. When I was in the back, I interacted with what appeared to be a nurse responsible for removing my drains. Disturbingly, she paused mid-procedure to check her phone, using the same gloves on my incision site. This negligence raised serious hygiene concerns for me, considering the potential risk of infection. Furthermore, the nurse was hurriedly putting on my faja incorrectly, ultimately leaving me to adjust it myself as she rushed out to discuss matters with management. Shortly after, the anesthesiologist entered to address my concerns about the veneer. When I asked whether they would cover the replacement cost, she declined and provided several excuses. She insisted that veneers are permanent, despite the reality of my situation--a missing veneer with accompanying injuries. I cannot ascertain whether my tooth was dislodged due to an incident during surgery, as I had sustained a swollen upper lip. At present, I am in the process of obtaining my complete medical records, including the operative report, as I intend to pursue legal action against 305 Plastic Surgery. I informed various staff members, including nurses and the anesthesiologist, about my veneers and requested that they exercise caution. Fortunately, I have video evidence of my post-operative state, showcasing Dr. Nosrati's staff actively searching for my tooth at the facility. I urge anyone reading this to maintain a detailed written record of all communications and events in case of similar circumstances. I seek full compensation due to the dental issue I experienced--an issue reversed only after I incurred a charge of approximately $2,000 for a veneer replacement. Not to mention that the second faja I purchased from them was a Large when I should've gotten a Medium or Small.
In summary, my experience with Dr. Nosrati was outstanding; I would rate him a perfect 10/10. However, the staff at 305 Plastic Surgery displayed rampant unprofessionalism, ineffective communication skills, and an overall lack of competence. read more