I rarely leave negative reviews, but I feel obligated to share my experience so others can make informed decisions. My experience with this plastic surgery clinic was extremely disappointing. The recommendations given to me prior to the procedure did not align with the results or explanations provided afterward. Throughout the process, I experienced multiple inconsistencies in communication that left me feeling confused and unsupported. What concerned me most was the lack of accountability when I raised concerns. Instead of addressing the issues transparently or working toward a solution, my concerns were largely dismissed. The overall experience felt very transactional, with a strong focus on payment rather than patient care or long-term satisfaction. Cosmetic procedures require a high level of trust, clear communication, and professional responsibility. Based on my personal experience, I did not feel those standards were met here. I strongly encourage anyone considering treatment to thoroughly research their options, ask detailed questions, and carefully evaluate their comfort level before moving forward. read more

305 Plastic Surgery - Result - Plastic Surgeons Near Me - Coral Gables, Florida

Please read the Better Business Bureau (BBB) reviews before booking with this practice. In my experience, this company and its affiliated businesses, New Life Cosmetics and Vixen Plastic Surgery, raised several concerns for me. Based on my personal experience, the refund process has been extremely frustrating, and I am still waiting months later to receive the correct refund. I also found the front desk staff to be rude and unprofessional. While the nurse I interacted with was kind, she was the only positive part of my experience. I was surprised to later learn that the doctor I had originally been booked with publicly stated that he had left the practice because of patient complaints regarding the care being provided. Those were his statements, not mine. I was also concerned that my conversations were recorded in the office consultation room and during phone calls, but I was not personally informed at the time that recording was taking place. I encourage anyone considering this practice to do their own research, including reading the BBB reviews, before making a decision. This review reflects my personal opinion and experience. I would not recommend this company to anyone at all. read more

If I could give 0 stars I would. I was so excited to put my down payment to have surgery with dr Karl Williams. I spoke to one of the staff members on the phone and explained I do not feel comfortable sending photos and she assured me I can go in person for a consultation. However the night before multiple numbers were texting me asking for photos or my contract will be dropped and my down payment refunded. The morning of my consultation I received a frantic call. It sounded like a drug addict begging for money to get their next fix. This women was yelling if I did not send photos she will not be paid and my money will be refunded. The unprofessionalism did not stop there. I figured I'll just shut up and let them refund me my money and never have to deal with them again. 3 days later I am STILL receiving text messages and phone calls asking for photos. One asked if I wanted a refund so I finally responded yes just do the refund. She replied angry saying I can not get one lol I mean they kept insisting I'll get one if I did not send photos. I will post screen shots it has been a night mare or harassment. read more

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Run away they are dangerous scammers and will let the surg techs perform surgery on you instead of the board certified plastic surgeon you paid to do surgery. They refuse to give you your medical records, have no regard for the law or your safety, and I caught them in many lies. They are DANGEROUS!!! I had to have corrective surgery that cost 4 times the amount of what I paid them. I paid for a breast lift I never received. I paid for a notary stamp I never received. They are a team of terrible surgeons and the whole administrative team lie directly to your face. Oh and the unlicensed massage techs who don't speak English will shove sticks in your healed incisions trying to drain your fluids. RUN AWAY! read more

I am putting this review up for my friend Do not use this place or Dr . Karl Williams , they did lipo and a bbl on her and basically destroyed her stomach she had a beautiful stomach before the surgery . It's a disgrace how they act took her money then disappeared never returned any of her calls after the surgery . Here is a pic of what they did to her stomach . read more

305 Plastic Surgery - They destroyed her stomach - Plastic Surgeons Near Me - Coral Gables, Florida

Beware of 305 Plastic Surgery - Unethical, Deceptive, and Money-Driven I'm deeply disappointed with the way 305 Plastic Surgery has handled my experience and my hard-earned money. I placed a $500 deposit, which was clearly stated to be valid for two years. At the time of booking, I was advised to lose weight naturally before surgery -- which I committed to and achieved over a year, all while breastfeeding. When I finally called to schedule, still within my eligibility window, I was blindsided. The surgeon I booked with -- Dr. Williams -- was no longer with the facility. No one ever informed me of his departure. I spent months researching Dr. Williams, and he was the sole reason I chose 305 Plastic Surgery in the first place. Suddenly, I was being pressured to pick an entirely new doctor I knew nothing about. I refused. The deposit was for a surgery with that doctor, not just any available surgeon. The truth is: they never include the surgeon's name in the contract on purpose, so that if your doctor leaves, they can still keep your deposit and act like it's business as usual. It's manipulative and shady. In my case, Dr. Williams left well before my call, and I was never given the courtesy of a heads-up -- likely because they knew I'd ask for a refund. Now they're refusing to return my $500. It's unethical. It's robbery. They're all smiles and charm until they get your money -- after that, it's complete silence and indifference. Don't fall for the trap. Do not book with this clinic unless you're okay with being deceived, ignored, and left with nothing to show for your investment. Save yourself the stress, the money, and the heartbreak. I wouldn't recommend 305 Plastic Surgery to anyone. read more

The worst customer service I've received in a LONG time. Bella, the text outreach representative, is beyond rude and has no grasp of how to write professionally. It's easy to download a grammar and spelling checker for SMS keyboards. Why would I put my cosmetic surgery in the hands of someone who cannot even eke out a correct sentence? And it doesn't cost anything to be polite and leave people alone when they ask you to! I asked her to, as a representative of 305 Plastic Surgery, leave me alone. She was absolutely nasty in return. I would never spend money with any business that employs people as unprofessional as she is. I called to complain at the office. There is NO main office number. I was given the run-around by the receptionists working for some doctor, by an intake clerk, AND their answering service. When leaving a review with the BBB, I saw this: On 01/31/2021, BBB confirmed that 305 Plastic Surgery Corp had not obtained a necessary license from Florida Department of Health. BBB encourages you to contact the following agency or agencies to confirm this information: - 8504880595 Just... Wow. There are kinder, more professional, more educated people working for other plastic surgery clinics that are recognized as fully licensed, so I will be going ANYWHERE ELSE. read more

305 Plastic Surgery - The Rudest Southern Person, Ladies and Gentlemen! - Plastic Surgeons Near Me - Coral Gables, Florida

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Initially I scheduled with Dr. Williams and he left the company and DIDNT notify his patients, which that VOIDED the contract. I agreed to go with Dr. Brewster and signed a new contract 9/17/2024 pre op and first time meeting with the doctor. He decided to separate the two surgeries, only doing 360 lipo w/ BBL. However, if he looked at my pictures before I arrived I could have known ahead of time what to expect. Instead being lured to Miami and scammed. So, how are these charges against my refund? Dr Brewster and my BBL was good but some of the staff is very disrespectful , unprofessional and uncaring. Leaving me feeling uncomfortable moving forward with a TUMMY TUCK and having to deal with people who have NO integrity for post op. I requested a refund due to my concerns and experience I had at the clinic. Gaby responded with two different breakdown e-mails that's very vague and she refuses to contact via telephone. She's added charges that's allowed NO refund. I'm seeking legal counsel to start a class action lawsuit. This company has came up with a way to scam people and have been practicing it for years getting richer. I did like Dr. Brewster though!! read more

305 Plastic Surgery - Plastic Surgeons Near Me - Coral Gables, Florida

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this place is a scam they are really new life plastic surgery same clinic sister clinic same doctors where people have died found out recently so they pressure you for your deposit then they cancelled my procedure for a medical history which they were aware of prior to being pressured to pay the deposit lost 500$ and they cancelled me through text message no one would talk to me was given a fake email to contact refund dept. then spoke to someone in claims then arrogantly told me i can file a claim with my bank and they are gonna dispute it!! many ex employees are also claiming the dr doesn't operate you it's a bunch of assistants i will be contacting the medical board assap!! can you imagine how many people they have cancelled and kept their deposits and what's funny i paid so much out of pocket to get a bunch of clearances and still cancelled me even after i was cleared!!! read more

***BEWARE THIS DOCTOR HAS AN ACTIVE CASE AGAINST HIM FOR MALPRACTICE. *** I'm surprised no one has filed a case for all the money he's taken without any services rendered. I tried to schedule a procedure and I'm thankful my payments weren't going through and the nurse hasn't even called me about the labs they were wanting. After finding this and seeing everyone else's reviews, I want my deposit back. Best place to look after finding a surgeon is the state licensing page to lookup their license history. read more

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Warning! Stay away from Dr. Brewster and his office. I booked to undergo surgery with Dr. Brewster on November 4th after doing some research of my own. A lady in his office by the name of Nathalie handled my paperwork and collected my deposit. Just yesterday, over a month after booking I get a very unprofessional text message from Willmary, a nurse of Dr. Brewsters office and was told he was canceling my surgery and was sending me off to someone else I had no knowledge of to perform the surgery. I declined the offer and requested a refund if the doctor I booked with was deciding not to work with me and was told in return that my deposit is nonrefundable and my only option was to go to the new doctor. I am outraged and disgusted by the level of carelessness in this office. Why would I want to undergo a life-threatening procedure with a doctor I know nothing about and never heard of? They don't care about their patients they just want your money. I made sure to ask a lot of questions prior to booking and both ladies I mentioned earlier clearly lied and took my money without first speaking to the doctor and getting clearance on the surgery first. Very unprofessional, and very scary to think that these kinds of scammers have lives in their hands. 0/10 I do not recommend. It's funny now that I have requested a refund I am being ignored when in the beginning Nathalie at the front desk would harass my phone day and night to get me to submit a deposit. Money hungry organization. I would look elsewhere for my cosmetic surgeries if I were you. read more

Still no update or response regarding my revision that was approved in person by dr William himself. I call daily. read more

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Dr. William el mejor! Amo mis resultados de aumento de busto Es muy amable,y te da mucha confianza! read more

305 Plastic Surgery - Plastic Surgeons Near Me - Coral Gables, Florida

I would put 0 starts is I could. The doctor is very unprofessional. I did a breast augmentation with Dr. William. My first time doing breast augmentation was with this doctor and he claimed that I had a capsule on one of my breast just two weeks after surgery. But I didn't had a capsule!! Today I can assure that this was a plan to charge me more money. The doctor choose the size for my breast and did not ask what size I wanted to use. I do not recommend that anyone comes to see this doctor. Be smart. Look at the reviews. Stay safe! :( Bad experience for me. read more

I had surgery with Doctor DiGeronimo Excellent in what he does, he talks to you before entering the operating room when it comes to marking you he is too detailed and helps you shape your body Too beautiful He is a surgeon which generates a lot of trust everything was excellent. read more

Dr. William canceled my surgery during my pre-op appointment!! I booked my surgery in September and gave the deposit to the coordinator, Marja. She told me that after the reviewing the pictures I needed a tummy tuck and bbl. She stated I could do it at the same time. I asked for a consultation with the doctor and they said that they were not doing that because of Covid. So I believed them. I was in communication with the coordinators and the assistants for 3 full months. First, no one was ever able to answer my questions about the recovery for both a tummy tuck and BBL. Then, as the day is approaching I ask if my husband can come in with me and if I'm going to meet the doctor during pre-op - the answer repeatedly to this question was yes! I have a text messages to prove it. The day before preop they call me to give me a time and they specifically said I cannot bring a companion with me so I was already upset at this point because my husband had taken time off of work to come with me. When I get there for preop, sign a whole booklet of paperwork, do the Covid test, do the pregnancy test they send me to see Dr. William's nurse. She takes some pictures of me and goes to show it to him and when she comes back she tells me that he can't do the surgery until I lose 30 lbs. Why in the world is this the first time someone is bringing this up? I weigh 175 lbs and I'm 5'2. I hadn't gained or lost any weight because it was never a factor in any conversation. Next, I wish someone would have asked me my goals because I never want to be 145 lbs. I like to be thick not skinny. Point of the story is I find out I can't do the surgery the day before I'm scheduled by Dr. William's nurse not even himself. At this point now I'm trying to scramble to see who could take me to do a tummy tuck at least so that I don't waste all this time, money, planning, time off work, etc. It makes me sick to my stomach that someone could operate a business like this. Please either avoid this place or push for a consultation first. read more

Booked my bbl months ago, I was promised a consultation a month before and this is what I got.. read more

305 Plastic Surgery - Plastic Surgeons Near Me - Coral Gables, Florida

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I was considering on coming here for my round 2 but I got weird vibes when talking to the coordinator. I decided to not proceed with booking after reading all the reviews on here and then I get this text from them if I leave a good review they will discount my surgery. If you have to bribe people to leave good reviews by discounting a surgery, that tells me something is wrong with this place. read more

305 Plastic Surgery - Plastic Surgeons Near Me - Coral Gables, Florida

I was scheduled for surgery with Dr. Ramirez. Paid my deposit and was looking forward to my appointment. They called me to let me know Dr. Ramirez no longer practices there and switched my surgery with another provider who I was not comfortable seeing. I asked for my deposit back, being that I am no longer having the surgery done with the surgeon I had initially scheduled with because that's FAIR- and they are letting me know they can not refund. I have been trying to get in touch with this office and they answer and put me on hold for hours or choose to not answer the phone. I will be filing a lawsuit. read more

So i wanted to write a review about my BBL experience with Dr.William--I previously wrote a review but wanted to give a full update since I'm scheduling a Round 2 with 305( just for more projection because he couldn't fit any more fat in my butt and hips round 1). DR. WILLIAM KNOWS WHAT HES DOING! He is amazing. He snatched my waist, put as much as he could in my butt and hips and hips, shaped me perfectly. I cannot walk 2 steps in public without someone telling me how nice my body looks. I am so happy with my results. Even almost 2 years post op. I'm currently planning round 2 with Cannon at 305for additional projection(the booty greed is real honey). So I'm pretty much getting the "dream team" treatment!!!! I would never even consider going outside of 305 for any of my body work moving forward. -the anesthesiologists are all wonderful -both Cannon and William are both board certified -i love how cute the practice is -the operating room is super clean an sanitary -I'm from Philly and Dr. William loves Philly(and the noodles) so we bonded over that. -i was crying before surgery and literally the whole room comforted me including doctor William. I felt so comfortable and safe Cons -- -the staff was previously slow answering emails/phone calls--they've been very attentive this time. Ode has been amazing!! So thats rectified. So excited to go back. He's truly the GOAT. read more

360 Lipo , with Dr.Manny on August 11th 2023 , good quality care from staff they were very nice , & friendly they made me feel very comfortable .. I had no issues would definitely re-visit for another surgery ( breast lift I'm considering . read more

My wife had surgery past month, I love the results. her body is more snatch than ever, perfect customer service, the office smelled good and super clean. read more

I'm 7 month post op and I hate my stomach. My butt looks good in pants, weird In dresses. I'm doing a round two at Avana with Dr Moradian.I never Intended on have a 2nd surgery but I'm just not satisfied with my stomach lipo and the shape of my butt. read more

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*READ ALL TO UNDERSTAND* First and foremost, I want to begin by clarifying that Ive never really been the type to post reviews much less a negative one. I feel as though I owe it to many of you that are on your surgery journeys to post this and make you AWARE!!! I would give 305 Plastic Surgery and Dr. William 0 stars if I absolutely could. Horrible customer services and lack of compassion for a he error on his end. I don't want this post to seem like I am discouraging anybody from getting their procedures done. All that I ask is that you take in all this information and use it to the best of your abilities in regards to your journeys. I got my procedure done this past August. I got surgery with Dr. William and I got BBL (includes Lipo 360), Arm Lipo and Chin Lipo. For some odd reason I believe he might have done my bra roll because I have two incisions on each side of my chest near my arm pits (which this was never disclosed to me that they would even be working that area.) Dr. William botched my abdominal lip. When I attempted to see him at my 2 week follow up since the mistake was very obvious and visible, the assistants medically kept it all hush hush and dismissed my concerns and I was not allowed to see the surgeon. When I was finally able to see Dr. William at my 1 month follow up, I proceed to follow up with my concern and tell him that I had an area which he had not lipo'ed at all. He was very adamant about it but looked at my abdomen. He begins to look at it and literally has a strange expression on his face. He looks at me and literally says, "oh yeah I usually get one or two patients a year where I just didn't do the Lipo as well as I should have." I asked him if the canula was so small that it didn't reach the top of my abdomen (Since I also have an incision in my belly button aside from all the other two on my lower abdominal area) and he says that no that the canula is long enough to reach the area. I look at him and told him that apparently it isn't if it didn't reach up there to get the fat out. He looks at me and said to wait and come back in a year to get free Lipo but I would have to take care of the other fees. I am sure as hell that this doctor did not complete my surgery whatsoever. I can't understand how the hell you would just forget to Lipo one of the most important areas of this surgery. It's beyond me the level of unprofessionalism that this doctor and his staff have. He never once apologized for the mistake. He treated it like it was just mess up and sure he'll offer the, "free" Lipo because he has no other choice. Till this day I have requested from 305 all my medical records, signed papers and surgery report about 6 times and have yet to receive anything. CLAUDIA IS A JOKE. She is the shittiest coordinator there and I'm not sure if all the other coordinators are the same. She sucks and is nowhere to be found. Ever. As I said in the beginning of all of this, I would give him and the facility 0 stars if I could. I have posted my pictures below so you guys can see the areas that I am talking about. Mind you, I have been doing post op massages every day since I got my surgery and I have been on top of all my post op care. Surgery is very expensive and the post op care is even more expensive. I took all these things into consideration and did everything I was supposed to do the way it is supposed to be done. This doctor to me is a joke and that clinic is as money hungry as they come. They have him doing surgery on more than 5 girls a day and if they say otherwise it's a WHOLE LIE. This is just disappointing and embarrassing to be dealing with this issue when I really had high hopes for him. Thank you for taking the time to read this. read more

305 Plastic Surgery - Plastic Surgeons Near Me - Coral Gables, Florida

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They took my deposit and never called. back. I have been trying to schedule with 305 for 2 months now. They do not respond after they take your money. read more

305 Plastic Surgery - Conversation between 305 and me - Plastic Surgeons Near Me - Coral Gables, Florida

If I can start anywhere it'd be here STAY AWAY THEY WILL TAKE YOUR MONEY AND KEEP IT I scheduled my surgery for February but backed out 2 months before due to personal reasons, I spoke to someone and canceled she informed me I'd loose my deposit of 1000 I said ok cool no worries I paid 3,700 in total and was due to get back 2700 they said it would take 5 to 15 business days it's been 4 months I called and spoke to someone who said she couldn't tell me when just be patient it's going on 5 months and I've moved forward with getting a lawyer because nobody is taking my hard earned money just do yourself a favor and go to a establishment who is more organized and professional if I could give them no stars I would cause they don't even deserve that one start customer service is trash ! read more

Horrible clínica, por favor antes de operarse ahí investiguen bien. Una amiga cercana se acaba de worse ahí y salió muy mal por el cuidado que le dieron después de la cirugía. El médico nunca la llamó aún cuando se le informó que ella estaba hospitalizada por hemorragia y una fuerte infección. El día que regresó para que le quitara las grapas de los senos también pidió verlo y el nunca llegó. Este lugar es de lo peor... no pongan en riesgo su vida no si salud por lugares como este. Averigüen muy bien antes de hacerlo. read more

‼‼MUST READ ‼‼ Run run run, don't even consider getting anything done here unless you want to be totally f*cked over by these scammers. They will tell you the day before your surgery it's more $$ after having your consultation & signed contract for a year. Also the women that work at this shit hole are the nastiest of all kind with their slick attitudes & remarks. There is no professionalism in this facility I'm not sure why they're still open and surprised they haven't been shut down. but I guess that's how Miami works scamming other people making your way up. read more

This clinic is fraud. They tried to charge me an additional $4,000 when I showed up to get my pre-op appointment. I flew all the way from California to get told they clinic couldn't do more that 3 operations a day, BUT, was willing to work on me and keep my date if I paid the additional $4k on the spot. They told me that he was still doing surgery, but only for more money than was contracted. I really admired Dr. Williams work, online. But the way his "coordinators" lie and cheat. It's a scam. Women, beware. read more

Dr Williams is scamming people out of their money. He is working on 14-16 surgeries in 1 day and will have you waiting in his nasty lobby for hours. You can't eat and your surgery is scheduled for 8am but you don't go in to surgery until 5pm. The staff is rude and unprofessional. NO COMMUNICATION AFTER PAYING over $9000 for your procedure. Canceling your surgery is nothing to them. read more

To say the least I woke up in a room with 3 different patients after surgery while still being on the surgery room and bed. I had very bad complications to which to I had to always call and check in because according to them everything is always fine I have a OPEN WOUND on my right butt cheek and on my left glutes I have fat necrosis. The patient consultant Melissa never once contacted me after I paid. I also had to get rushed to the hospital to get blood transfusion due to the amount of blood lost. Which was from 14.0 to 5.0. I was with taquicardia and went into the Clinic to see the Dr. and was told that it was normal. I felt weak and new it wasn't normal so I went to baptist medical hospital which is where I find out. Just save your money and get surgery in a HOSPITAL not one of these little clinics that don't care about you and operate 3 patients in one room read more

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Joined surgery fb group after getting my surgery done and most girls were unsatisfied with their results not getting the projection they wanted and basically having the same butt pre op. I honestly feel the same way. Dr Williams did give me the ogee even though my hips looks very uneven but my butt almost the same. I kinda wish I went with a different doctor coz aside from him being more expensive.. you waste all this time off from work, all the pain you go through, money and the post op not being able to sit or sleep comfortably for looking like almost the same as you were. I had high hopes for him but i think he is overrated. read more

This company also goes by the name vixen plastic surgery and formerly new age. All 3 are the same, they have the same person texting and calling from all 3 places. This is a complete sham, please don't risk your health at the meat market aka "Miami"! It's so disreputable, they literally just lied when I asked, then the same "patient coordinator" messed up and texted me from the same number about another company. read more

After heavy contemplating and researching Doctors for over 2 years, I finally decided to go with Dr. Brewster, watching his videos I felt he was very pleasant and knowledgeable. I had DD breast but after 2 children I wanted a lift and breast reduction but I was told by Dr. Brewster I could only get my breast perky if I added implants so I went along with it reluctantly. After surgery my breast was extremely huge although I was there for a reduction as well but I was told once the swelling went down I would achieve the size I requested. Fast forward to a year of constantly calling, emails, and texting, to express my dissatisfaction with the size and the look of my breast, I spoke to Dr Brewster personally over the phone and he told me if I would have got the surgery done in my home town I would have paid way more than the $7000 I paid for him to do it. I asked him was he insinuating that I get what I paid for , either way it's still hard earned money and it took me a couple of years to save up. He got very rude with me to the point of tears, he agreed to do my breast over but I had to pay $1500 additional for the room and anesthesia and $500 for smaller implants.He told me once he does them over and smaller don't come back complaining that they were too small. I replied Dr. Brewster did you forget my initial visit was for a reduction and a lift? I wanted them small. January 11, 2024 makes a year since my revision post opp surgery and I have the most sloppy and unattractive breast job, I wish I would've have kept my money and my sagging breast. read more

When I say from start to finish The staff was Amazing Marji knows what she is doing and very nice and friendly and speaks awesome English.. Fast forward On Tue was my preop and I sat down with Dr. Williams and he was very honest due to I had lipo awhile ago by another dr that left me with lumps and scared tissue he told me I may not get the results I wanted in the one area .. But when I say one day post surgery I am as Flat as can be even with the swelling I'm so flat and in love with my results Dr Williams you showed out with this one !!!! Today was my post op and Nicole was my nurse she is so pleasant and Knowledgeable I can't wait to come back in 30 days for 2nd post up ... I love you for life Dr Williams This is from Kesha Bland @305 plastic surgery y'all rock read more

Awful service, literally steals your money. Also do your research, they have quite a few tragic incidents.

I would give 0 stars if I could. I attempted to leave a comment on Instagram about my disappointing experience and they deleted my comment that was getting likes and responses from other women that had similar experiences. Seems like they only want to show the positive and not even attempt to reconcile their poor service. They even blocked me. They didn't even try to address the poor customer service or take responsibility. I signed up for a consult. They called me a day later and the coordinator that called was so unprofessional. was super disappointed with her attitude. I asked simple questions about the procedure and she literally laughed at me. I still continued to ask additional questions but she reacted the same. She talked to me as if I was a child. This is super unfortunate because I really liked Dr.William and his work. But I don't feel right about moving forward with them. If this is how my initial contact with 305 is, I don't want to imagine how the rest would be. I prefer to go elsewhere. For this reason I have gone with CG Cosmetics they called me within 5 minutes of filling out a form and my coordinator was so kind. She listened to me and my concerns. She made me feel comfortable and confident. She answered my questions and made it clear it is normal to have questions about a procedure of this nature. She has become my BBL bestie and is always a text or phone call away. CG Cosmetics showed empathy and understanding as they are preparing me for a surgery that many, like myself, have a long journey to decide to do. I am happy to have finally found somewhere that offers great financial plans, cares about their patients, had great customer service and does such quality work. I will be going with Dr. De Souza. read more

I wish I could give ZERO stars. First they rescheduled my surgery, a month before claiming the doctor had an emergency. How do you know about an emergency a month in advance? Then they couldn't find my contract. Everyone I spoke with had a different story. The office is completely out of touch with the doctors and the coordinators. Everyone will tell you something different. I paid for a tummy tuck plus 4 areas of lipo. Then 2 weeks before surgery they tell me the doctor doesn't do that anymore, either Lipo +2 or lipo 360 now. So I asked for my money back on the difference of price they tried to take $200 off, which I said was totally unacceptable. Needless to say that $200 was NEVER taken off. I live out of state, booked an Air bnb and flights. So now my original surgery date was cancelled, I picked a new date 5 days later. Preop appt was supposed to be on a Saturday, they called me on Thursday to ask me to come in Friday. I get there Friday, was forced to PAY $50 for a COVID test. They wouldn't take a negative test from anywhere else. I lost 25 pounds for this surgery to reach the BMI limit Dr.William suggested. After 3 hours in the office I was told to lose another 20 pounds or my stomach wouldn't be flat. This is something they could have told me through the pictures I sent a year ago!!!! How do I get to the BMI requested and told to lose even more weight? So now they say you can reschedule. I call to reschedule or to get a refund and NO RESPONSE. This is the most unprofessional office I have ever dealt with. They will STEAL your money. Change your appointment last minute. Not care they you're out of town. Then try to "love" you to death with their answers. I want a refund at this point, I could care a less about the deposit. I'm not putting my LIFE in danger for the sake of a flat stomach. If you pay with care credit, they only take it in person, also another hidden fee of $200. They do NOT provide the extra stuff the lady selling you the surgery tells you, they will lose that info. Take pictures and screenshots of everything! Hold your breath getting a refund. read more

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The worst experience of my life. They made me fly all the way down here to cancel my surgery with Dr. Salas. The staff are rude and disrespectful and their communication sucks! I would never recommend this place and I will be filing a lawsuit. read more

Though this practice is praised for their doctor's amazing work on instagram, the patient experience is something completely different. I traveled from Washington DC to see Dr DiGeronimo for liposuction. I planned my accommodation according to the address that I was originally provided which was in Coral Gables. I had surgery on 3/4 and wanted to come in to see Dr. DiGeronimo for a follow up before I fly back to Virginia. They told me no, because I booked through 305 plastic surgery ALTHOUGH my surgery itself AND my initial follow up was at his practice. The lack of communication from your at staff is really quite disheartening. Though you all may do surgery all the time, this was a big special deal for me. This entire process, I felt like I was just a number in a bowl of patients and no one cared about anything except my money and my medical clearance. I was given incorrect information on multiple occasions which cost me over 700$. I had to pay 500$ to relocate because my original accommodation was 45 minutes from your office. Then the day of my surgery, I was told my massages would be located 45 mins away and they "would call me" which I found to be ludicrous because 1. I am not from here, 2. I was having surgery, 3. Im solely dependent on ubers for transportation. Prior to my arrival I asked about the massage locations many times and was given the run around. Just like I asked where my procedure would be and was provided with the 305 main address. All in all, though Im extremely happy with Dr. DiGeronimo himself and the anesthesiologist, the entire admin staff, and clinical staff needs a serious reboot. It was very obvious my feelings, finances, and time were not being valued or considered one bit throughout this whole process. I would like to be contacted asap. Im in town until Thursday 3/4. Word of mouth referral is extremely important in this industry, I know this because I myself, work in this field. The entire staff even down to the administrative team is a reflection of the practice itself. It's extremely important that you are providing correct information to your clients and treating them with the utmost courtesy. read more