Just bought another bike from B&L. And I read the other reviews, both good and bad. Here's the…read morething. Bikes, in the U.S., instead of truly being mainstreamed into our culture, still (especially on the Palouse) are still kind of a niche thing. The people that dedicate their life to cycle-culture in a part of the country that still kinda rejects it, are not going to be the standard issue. They're interesting, friendly, but also a little quirky. They're real people, and I'm glad of that every time I go into the store. If you want an upper end bike on the Palouse, with great service, and real personalities, this is the place. I think I'm on Bike #7 from them, and have been satisfied with every single one of them. Do I wish, sometimes, that there were greater choice? Yes. Am I glad, at least, that they are a distributor for Trek, most definitely one of the top brands? Yes. Do I recommend them all without reservation? Absolutely. Go in, get to know them, and buy a bike from them. It will definitely put you in your happy place!

Have bike trouble? Tough luck they are closed Sunday and Monday so I hope you have what you need…read more The selection is not great at all. Limited grip take, mostly e bikes for sale and little gear. The old guy who runs it won't even check you out. Opting instead to talk to his buddies while you stand there waiting to pay worse than retail prices. Multiple times I have had bike trouble and need a quick fix. But nope. It's the weekend, and B & L isn't open. I have to take time off work and school to make it to this bike store. I would trust REI more.

1. Fast, friendly service 2. Reasonable rates…read more3. No upselling 4. Top notch shop cats.

They had a booth at the safety fair. When my kids went up to their table to get stickers on their…read morepunch card the guy refused to give them stickers and started yelling about how they needed to speak English. English is their first language.

Came in with some play in my bike frame that I couldn't figure out. The Rolling Hills guys got the…read moreproblem figured out and fixed in less than an hour. One of the best bike shop experiences I've had. Super nice and reasonable prices. Highly recommend!

I brought my E-bike in after assembling it my self to have them check it over. I had a few concerns…read moreabout spongy brake lever and some tinging coming off of the disk brakes. The first issue I ran into was that they did not inform me they could not take e-bike battery's. So after I dropped my bike off I had to carry around my bike battery around school all day. I picked up my bike the next day and the mechanic told me everything looked all good. Except when I started riding it they fixed none of the issues I asked them to address. So the following Monday I went back in the shop to talk to them about the tinging and spongy brakes. But the mechanic told me that it was just normal sounds and refused to look at it. Then I asked him about bleeding the brakes to fix the spongy brake. He barley glanced at it and told me he does not have the tools to do a basic brake bleed on my bike. It seemed like he just did not want to work on my bike at all. The tinging continued to happen and eventually I got tired of the spongy brake so I brought my bike to Paradise Creek Bicycles. They were able to identify the problem with the Tinging on my Bike in about 30 seconds and had no issues doing a Bleed job on my bike. They seemed much more willing and able to work on my E-bike then rolling hill Bicycles. My recommendation if you have an E-bike in Moscow would be to save your money and take it to Paradise Creek Bicycles.

Our team went in for service and they charged for services not received. Very disappointed.read more

The closest bike shops from my cabin are 100 miles away, so I try to do as many maintenance and…read morerepair items myself. Being offgrid and still building, I can;t just hookup Youtube for more advanced issues and had been fighting with an indexing problem for some time. I took a chance with Folletts, rolling in at 10 am, asking if it was possible to get same day service since I did live a ways away, BUT could make arrangements for my bike to be picked up at a later time. Not only were they able to take in the bike for same day service, but were finished well ahead of the estimated time. The store is well stocked for both mtn and road as well as a small skate shop, I'm eyeing a new set of hydraulic brakes and new front wheel for my XC ride since the prices are so competitive. It turns out the bike shop in CA I had purchased the bike from actually mounted the rear derailleur WRONG and Follets was stunned it wasn't trashed. They fixed the issue, answered a TON of questions I had about another bike Im installing a new fork on, and recommended a great lube/ cleaner for the clay we deal with on my local trails. Additionally, they rec'd an updated maintenance book since now I'm dealing with 15mm thru axles and hydraulic brakes, items not covered in my older guides. Total damage for all my goodies and the service was fifty bucks. a screaming deal. A total win-win. Got my ride back in shape, saved some bucks and have a reliable LBS to go to!

This excellent little store in the heart of downtown Moscow provides a home for outdoorspeople and…read moreclimbers looking for some great gear. Fair prices, a large selection, and knowledgeable owner and staff make this a must-stop for avid outdoorsy folks in the area. Whether you need a belay device or some new sporty sunglasses Hyperspud surely has what you are looking for!

This is a fantastic store with excellent customer service. We stopped in while on a school visit to…read moreU of I. The owner took a ton of time talking to us about outdoor activities in the area with tips on where to hike, bike, and climb. She referred us to a couple of other stores for extra information on other activities. She was so helpful and really made a great impression on my daughter as she searched for a school and town to live in. The prices were great and selection excellent for such a small town. (Screaming deal on Chacos!)

If they don't have what you are looking for, they will order it in. The people working there were…read morebicyclists so they knew what they liked and shared their knowledge. Great culture & customer service and they were young people which was refreshing.

Rented an e bike to follow my son and girlfriend on the marathon. The bike worked great and the…read morepick and drop off super easy!

Online reservations. Rent for half a day (4-hr minimum) or more, no hourly bike rentals…read more Knowledgeable staff. This is a shop seems like it's geared more for serious cyclists who know how to operate a bike and fix flats, as the bike came with CO2 cartridges and a spare inner tube. They have bikes for every height, surface area (mountain, road, gravel), tandem, hybrid electric, pretty much everything you could possibly want/need, they have it here. You can tell this city has a huge biking community, or is a biking destination city, because this is real bike store, not one of those touristy bike rental places.

Allegro Cyclery wrote the definition of CUSTOMER SERVICE! Our 3-day bicycle rental coincided during…read morethe weekend of a MAJOR gravel bike event. Their shop was BUSY, yet they managed to treat us as VIPs, as if we were their only customers. They made great recommendations and were very flexible and accommodating. No doubt we found OUR NEW BIKE SHOP when traveling! THANK YOU ALLEGRO!

Nolan went above and beyond helping my nephew with a bicycle. Customer service is important to an…read more8 year old (And his Auntie). The experience was super positive and he treated my nephew like a super star rolling out the red carpet and then telling him he was going to throw in a water bottle for his new purchase. It was a process selecting the right bike and Nolan was very patient, showing us everything that might work for my nephews upcoming junior triathlon. When we came back the second time Nolan said with a smile, "I just built a bike that is green. Do you want to see it?" It was like Nolan knew exactly what we were looking for...I have had a positive experience with this business for over 20 years and counting. Thank you so much for outstanding service!

Kevin, Tim, Zach, and the entire crew do a great job supporting cycling in our community. They are…read morefriendly, personable, smart, and spot-on in diagnosis, providing accurate and efficient repairs to help you get back on the road again. I was ready for an upgrade, and Kevin helped me greatly in assessing my situation and recommending a new bicycle. Bicycle Barn is a great bike shop with a super staff.

Ashley and her team at big5 hooked me up with a new pair of avi-verge athletic shoes. great shoe,…read moregreat price, great service, thanks!

Poor selection available. Limited styles and sizes for what was there. The CSR Paige was very…read morerude and not really helpful.