I don't buy suits often, but I needed one in a pinch (within 4 days) and I had never tried 3 day suit broker and saw some decent reviews, and it's close to where I was.
Sales floor: I came in on a Tuesday afternoon, nobody greeted me or noticed me for 5 minutes and eventually I was told to wait in the back. I waited there for 15 more minutes for the one sales person working to get to me. There was no sense of respect or consideration to me as the customer, and I felt like I was being given a tour of a warehouse rather than fitted for a suit. I was only asked one question: what kind of suit are you looking for? "Classic fit, black", no options, just went to the first option and was pressured to like it. I didn't even know if there were other options, but I didn't ask because of the sense of time pressure and my lack of experience. The whole time I never saw a measuring tape, my sizes and lengths were guessed like I was at a carnival. I tried the suit on and I was asked if it was comfortable. It was, but it was big and I said as much and was told it could be tailored.
Tailoring: every time I've gone to a tailor I've been measured, or they have at least touched the clothes. This experience, which was already a rush, involved the tailor looking at me and never measuring anything. He made two marks on the back and I was given a card and asked to fill my information. That was it, no questions, no information-- and importantly, no comment that the suit would be in-returnable after any in store alteration, which makes sense, but was never explicitly communicated.
I also bought a shirt and tie, and I was simply handed the shirt and told to go pick out my own tie (again, no measurements, I had to ask the size to confirm as I was never told it).
Pick-up: when I went to pick up from the tailor (once again, I waited at the front for a couple minutes before my presence was noticed before someone told me to go to the back) on Friday, he handed me the suit and I asked "hey should I try this on?" and he just ignored me at his sewing machine. At this point, the charade still had me convinced these guys were pros who could guess sizes with their naked eyes and tailor suits just by looking at them, and so I left with the suit like a fool shortly before closing.
As the saying goes: a fool and his money are soon separated. I tried the suit on immediately upon arriving home, and the fit was the worst I have ever experienced, worse than off the rack. The shoulders buckled in and winged out, and even while standing straight ahead the back fabric crumpled. The crotch had so many crumples around it you'd think it was deliberately pleated-- and I sent pictures to friends and other aficionados who corroborated my opinion that: this was a hatchet job.
I had no time or intention of going back to 3DSB the next day, and I went to Men's Warehouse in hopes I could find something off the rack same day. Not only did I find something, I experienced a night and day service was experience: greeted, measured, asked questions, given options, just... you know, customer service and respect. The suit was cheaper, and met my needs. I told 3DSB that I was losing weight and this might be a one time suit, they upsold me to wool, MWH told me to stick with polyester if it wasn't a long term suit. I felt and looked good in that suit.
The Return: I came back the following Monday with original receipt in hand after some questionable advice that I could still maybe return because I hadn't made any alterations myself, and was greeted by: nobody. After the usual wait, the same salesperson who sold me the suit asked if I was picking up, I said "returning", and his brow furrowed. I told them what I've told you: everyone I asked said it looked bad, and ultimately I the customer didn't like what they had sold me when I actually had a chance to try it on. I was asked to try it on again in the store and was told that it looked just fine-- great even and that my lying eyes deceived me. The salesperson and the cashier chuckled at the ridiculousness of me expecting to return an altered (poorly, by them) suit: an expensive lesson I had just learned. I protested and asked if I could speak to a manager: "no, we just work for corporate". I asked if I could speak to corporate "no", nothing posted on their website either. Ultimately I was told that unless I bought the suit off the rack and left all the tags on it, there's nothing they can do, or would do to make it right. In their view, they merely loaded the gun, handed it to me, and watched me shoot myself in the foot.
With that, I warn you fellow suit customer, please do yourself a favor and spend the extra $50 it takes to have a salesperson who cares, a tailor who measures you and cares if their work was a success, and a cashier who helps you understand the refund policy. I will NEVER come here again, and I will very, very actively spend the rest of my life telling everyone I encounter to steer clear of you. read more