Loved working with Jessica!! She spent time helping me pick the right window treatment for our home and she is great at helping you pick what fits your style and home. We love our roman shades and shutters! read more

Went to Eddie Z's today to get a quote for some black out blinds. When we arrived, several sales people were all paying attention to one older woman, who brought her blinds in to be cleaned. Thankfully, once that distraction left, Tracey helped us out. She was friendly and efficient, answered all of our questions. We also got a lower price than Blinds Gallery on Clybourn (by $200!) for the same product. Will update when our blinds are installed and completed. read more

Do not even think of giving this company your business. Over a six month period, what should have been a simple blind repair turned into one issue/disappointment after another. Eddie Z's took and then lost not one but two blinds from my condo and attempted after many months to replace them with two others that didn't match the existing blinds, didn't fit the windows, and actually broke immediately. Aside from one sympathetic customer service rep, communication was non-existent and service appalling. I have completely given up on receiving any sort of satisfactory resolution to the problems Eddie Z's caused. It seems my experience is similar to many other customers who have posted reviews. Go elsewhere for your blinds! read more

Dave the District Manager called me and inquired about the reason I was cancelling my order. I filled him in on how I was treated and in efforts to keep my business he offered me a discount. He was VERY nice, understanding and apologetic as well as surprised when he heard my side. I decided to give them a chance. I hope I don't regret my decision. read more

Yup, all the negative reviews of Eddie Z's are spot on! I called to ask about repairs to a blind that they installed a few years ago. The person who answered couldn't tell me if they still manufactured parts for the blind, but they wanted PAYMENT OF $189 up front BEFORE EVEN MAKING AN APPOINTMENT--in other words, pay us first and then we'll tell you when we have an appointment to come out and tell you that the part is no longer available--ha, no thanks!! read more

STAY AWAY FROM EDDIE Z's!!!! GO SOMEWHERE LIKE 3-DAY BLINDS OR JC PENNY'S, JUST NOT EDDIE Z'S!!! If I could give them a zero-star rating I would. This is the WORST RUN BUSINESS I HAVE EVER DEALT WITH. I ordered wooden window blinds and drapery for two sets of balcony doors back in in December 2008. The blinds went in without a problem. However, the drapery showed up two weeks later and was more screwed up than I ever thought possible. For the living room balcony doors, they delivered and installed a rod that looked NOTHING like the one I ordered. I ordered a 2" wood decorative traversing rod and they delivered a cheap 1" metal rod that was bent in the middle from the weight of the drapes. This rod was so cheap that it also did not allow the drapes to actually be OPENED OR CLOSED because the rod snagged the drapes every two inches!!! They also cracked the wood molding above the balcony windows when installing the wrong rod. As for the drapes above the balcony doors in the master bedroom, they didn't get a SINGLE THING correct. They delivered and installed the wrong rod, and, THE WRONG DRAPES! We ordered a standard 2" wood rod and rings that draw open and closed form the middle. Instead Eddie Z's delivered a traversing rod that draws open from one side only and blocks off 1/2 of my balcony doors when opened. They also mounted the rod at the wrong location. They drilled directly into the curved surfaces of the molding instead of the flat vertical surface (the obvious location). Now, the molding is pulling off the wall because they mounted the drapes at the top of the molding. Even more ridiculous is that the drapes they installed were NOT EVEN THE PATTERN THAT WE HAD SELECTED. All of these screw-ups happened in early February 2009 and we are still waiting for Eddie Z's to fix even one of their mistakes more than 2 months later. This is the worst customer service I have ever experienced. This is no exageration, this is a horribly run company with ZERO customer service. They do not care about helping you fix any of their mistakes and could care even less about doing so in any sort of timely manner. They are not big on communication either. DO NOT BUY ANYTHING FROM EDDIE Z's OR YOU WILL BE VERY SORRY LIKE I AM!!!! read more

Good experience with Shari Boyle--very knowledgeable, friendly, and helpful! The product met our needs, and looks great. The installer was efficient, courteous, and neat. He did his work quickly and cleaned up everything. A & M read more

If I had read the reviews I never would have used Eddie Z. Although I must agree their phone sales staff leave a lot to be desired. They either hate the phone or dislike people. The salesman came on time. Took needed time with me to decide on white shutters Measurement person came on time Installer came on time, very efficient. Shutters look fantastic. On the corner near the bottom of one shutter is a small dent. Instead of replacement and installer returning, I offered to accept a fifty dollar refund. To their stupidity they are ordering a replacement and sending the installer again which will cost more then the fifty dollar rebate. If they do not return, you will see another review. read more

Yeah, all I needed to know of Eddie Z's was when I visited the showroom on North Ave....that was enough of an experience to convince me that this company was not one I wanted to deal with, period. I came in for draperies - the person at the desk shrugged and pointed me towards the 30 or so unorganized swatch books at the back of the store. I want casual, cotton drapes - the swatches were not organized in any way, not by color, or by price point....I asked for help and she begrudgingly showed me a couple of swatches, none of which were casual or cotton, but whatever. Finally I settled on a cotton twill fabric, total price to cover ONE WINDOW?? $1,000.....WHAT? I'm sorry but not only was I exhausted from looking through a million unorganized fabric swatches, dealing with this salesperson's attitude didn't help, and it certainly was not worth the $1,000 per window price tag for cotton twill. Give me a break! Trust me don't waste your time or money on this company. read more

The good news: polite and helpful showroom experience, wide choice of products, helpful advice when purchasing, accurate estimate of when product would be shipped. Product looks great, works great. The bad news: 1. Salesperson promised product would be shipped to our home. It wasn't; we had to return to the store to pick it up. 2. Product was shipped without all necessary hardware for installation. 3. Missing hardware was unavailable in Chicago. 4. Salesperson promised that missing hardware would be sent to us "overnight". It is later disclosed that "overnight" means that the hardware is shipped from Mexico, the order is received in Mexico on a Monday, it is shipped across the border on Tuesday, it is shipped to Chicago "overnight" on Wednesday, and it arrives on Friday. 5. When the missing hardware is received, it turns out to be the wrong hardware. 6. Very apologetic salesperson says nothing can be done until Monday. 7. Very apologetic salesperson calls back to inform us that factory says correct part was shipped. Eventually we convince them to look at their own order and read their own installation instructions. Very apologetic salesperson and plant eventually realize their error. Very apologetic salesperson promises that manager (Craig) will follow up on Monday because salesperson isn't working Monday. 8. Monday arrives and manager (Craig) never follows up. We phone half hour before closing and are informed that Craig has gone home for the day. 15 minutes later Craig calls. We ask for the tracking number of the shipment; Craig says it won't be available the next day and we should check with very apologetic salesperson on Tuesday. 9. We call very apologetic salesperson on Tuesday. It turns out he neglected to tell us he would be gone for the entire week. Eventually the staff are able to provide us with the shipment tracking number. 10. As in #4 above, "overnight" means hardware arrives on Friday. Summary: Maybe we had bad luck. Certainly some other reviewers had better luck, And, in the end everything worked out. You have a choice when it comes to blinds vendors. Next time we will try our luck elsewhere. Question for the reader: Do you feel lucky? read more

Stay away!! This place is just awful. The sale guy talked my wife into the most expensive black out shades. The color looks completely diffrent once you add the blackout. Also they are so heavy its hard to open or close. So hard in face they broke the first day. The entire process from start to finish was just a bad experience that is not yet over. Beware! I warned you.... read more

The designer showed up after rescheduling his appointment. See, he lives in Lombard and coming out to my home at 6:00 was such a hassle. Boo hoo, you are in SALES. I should have canceled, but I was desperate for new blinds. The man proceeded to talk so fast that I thought he was trying out for that FedEx commercial. He clearly did not want to be there. Then he ran the numbers and gave us an obscene quote, even considering the "buy one get one" promotion. We didn't know any better so I ordered the blinds, and the man literally ran out of my house to get home. The installer showed up a few weeks later and seemed to struggle with my cordless blinds. He also made reference to pubic hair which was a bit bizarre. I went to Home Depot weeks later and realized they carried better quality at a much more competitve price. Never again will I use Eddie Zs. read more

I am so sorry I didn't read the reviews before I spent $3000 on blinds. It has been over 2 weeks since my FIRST installation and I am still waiting on the insaller to come back and finish the work. He didn't have all of the parts the first time he arrived. I am sorry I spent my money with Eddie Z's read more

They installed the wrong product, the customer service is horrible and the lack of technology makes working with them a hassle. I would NOT recommend them. read more

Holy Cow. I can't believe I didn't pay more attention to the other Eddie Z reviews before placing our order. What a miserable experience this has been. Just a consistent calamity of errors and outright lies. They have a manager, Craig, who doesn't have the guts to follow thru on his promises and even call back. We've been told 5 times now, only after we make the call to Eddie Z, that our blinds were rescheduled. Original 2 week delivery has now reached 7-- with no end in sight. Every week when we call to check on the order, they just add one more week to the old date and spit out a new lie. Its just embarrassing to operate a business like this anymore. I feel bad for the one lonely star that I had to associate here with Ed Z because that star deserves much better.... read more

So I called Eddie Z's to have them come out because I wanted to redo my drapes in the dining room and master bedroom. I needed a Thursday appt since this is the only day my husband has off. They told me they only service my area on Friday and Saturdays. They didn't even try to see if someone would be willing to come out on Thursday. So they lost my business and it wasn't a big deal. Apparently they have enough customers and don't need the business. read more

Ordered sliding blinds for patio door window. Suppose to be installed within 3-4 weeks. At four weeks I was told they are in transit. At 5 weeks still in transit. At 6 weeks they discovered the order was lost! At installation (after taking down my broken vertical blinds) they discover that they sent the wrong color blinds. Eddie Z customer service gave me two choices; put up the wrong color blinds and pay the entire balance due or put back the broken vertical blinds until the new blinds come in (another two weeks). In other words, after 6 weeks and the wrong blinds there was no customer service. They suck!! Don't use Eddie Zs; it's that simple. read more

I had a really great experience with Eddie Z's. I went to their Deer Park store to see the showroom and they arranged for a consultant to come to my home. My consultant, Roseann, had a great variety of samples with her and was very helpful in showing me styles and fabrics perfect for my home, taste and budget. Dave, the installation guy, showed up a day or 2 later to measure and also had some helpful suggestions which greatly improved the look of my bay window. I ended up getting blinds and valances for my dining room and living room. Everything arrived on time as promised and looks great! I highly recommend Eddie Z's. read more

I am giving one star for a positive part of the experience with this company: everything was on time, the sales person, the blinds were made reasonable quickly (three weeks!) and the installer did a quick and clean job. The blinds look very nice, but boy THEY STINk!!!!! Now is the story why I no way give them any more. I was looking to get something people and earth friendly, something on healthy side, something natural. I used to have aluminum blinds from HD, and they stunk when exposed to the sun so badly, never stopped for years, I had to take them down and replace them with just a nice product that won't emmit chemicals into the air. THAT WAS EXACTLY WHAT I ASKED FOR. FOR THE CLEAN AIR. I got totally and awefully oposite. Anyway. She was not too much help choosing by a healthy element, saying they are all o.k. and healthy. I said to her that I was thinking of wooden blinds, they sound like something natural? She said sure. After I made my decision on wooden blinds, she asked me to sigh a paper that NO RETURNS ACCEPTED. So I asked her a SPECIFIC QUESTION, What may go wrong with them that I want to retun them? She said, Oh, nothing, the only thing they will show lots of dust so you will have to dust often, that's about it. You'll love them. I didn't mind dusting at all, I love clean living, so I sealed the deal. The day the installer unpacked the blinds - peeeewwwww - horrible STRRRONG chemical odor filled our home. The varnish stunk SO BADLY, i had an instant headache and had to step outside, taking my 10 years old with me. I also asked the installer what to expect, when the odor will disapper? He was not sure, hesaid, mmm, a day or two maybe? Fair enough, I said. Today is day 10 since the blinds were installed, the odor is still here, not as strong, but my son still cannot sleep in his room, and I hate to smell it when watch TV in the living room. When I am out of the house for several ours and come home, I open door - and the stink goes straight to my nose. How fun. I called my sales person to discuss the issue I am having. She very RUDE (hey, I gave her $15 tip for gas, she could be a little nicer); very cold, and cut me off eventually. I called the customer service, the man was not helpful at all, he said: YOU ORDERED THESE BLINDS, THEY ARE CUSTOM MADE TO YOUR SPECIFICATIONS, THEY ARE ALL YOURS, WE DO NOT TAKE RETURNS. I was trying to explain that the varnish on the blinds made us sick here, and interrupted our everyday life and a good night sleep. At least give me some possitive imput what to expect, what time period we are talking about to get back to norma, and for my 10 years old to get his bedroom back? Husband suggested to contact BBB and local news. I suggested to take the blinds off at all and hang them outside to air out. Husband said, no way, they will get damaged and we won;t see our money at all. I just want my money back so I cam order simple draperies, which won;t stink for sure. read more

I recently bought living room, dining room and kitchen window treatments from Eddie Z's on North Ave. and couldn't be happier. From the friendly and knowlegeable sales people Cindy and Tracy to the ace installer Rob, it was a great experience! The window treatments are fabulous and were fairly priced. The whole process went very smoothly from beginning to end. Customer service was excellent when a couple of adjustments and additional services were needed. read more

Having received 0-Star treatment at a nearby Pottery Barn (despite having an appointment) we stopped by Eddie Z's, unannounced. We obviously had to wait, but it was well worth it. Robin took care of us from start to finish and helped us find exactly what we were looking for, i.e. Roman Shades for a house 1,200 miles away. Not only did the shades arrive two weeks earlier than promised, they were well packed and matched our specifications to the letter. I would not hesitate to recommend this Eddie Z's. I would suggest that shoppers come in with exact measurements (unless an installer is take care of this) and a vague idea of color, material, and style desired. We would definitely use these folks again. Thank you! read more

After spending almost $20,000 on motorized blinds for all my rooms and windows in my condo a year ago, and after having the VP (a Ron something or other) come out to visit as I was so unhappy with the results), he had said to me in a phone call that they will replace the batteries for my first replacement since I expressed concern that the batteries would need replacing only a year after installation. Of course, less than a year later, they are not keeping their word, and silly me, for not asking for that commitment in writing. All they care about is your money, not the after service. Who gets away with accepting $20,000 in a new job, failing to install properly the first time, having to schedule installations two different times, and then having to get batteries replaced in a year. Do not use them.Why should I feel like I am bothering them when I spent so much. read more

When we decided to get new blinds for our condo, there was no doubt in our minds whom we would call. Our salesperson, Nikki, was very thorough in explaining our option and gave us a fair quote. When it was time for installation, Kara handled the arrangements promptly. What a surprise when our installer, Les, showed. He had done installations twice at our previous residence. It was like old home week. When a adjustment was needed, Kara & Les were courteous and prompt. Thanks to a great team for this experience! read more

We haven't even had these blinds for a year and this is the worst product that I have ever purchased. It cost $2600.00 to do our whole house and the product continues to break and need repairs. The customer service has been very helpful and they come out and continue to fix the problems but I am frustrated with the constant need for repair. I would never recommend this product to anyone. read more

Awful! I really regret to choose this company to install the blinds in my house. They said it usually takes to order, deliver, and install 3-4 week, but I have been waiting 6 weeks. No apologies and especially the designer who I met never responded me since the 2nd week. Please do not go thru this company. Awful! read more

They measured one of my windows wrong. So 3 weeks as per love the look guarantee, I told them about it. A guy came and remeasured, and said it will be ordered and takes about 4 weeks to come in. I called the 800 number a week later and was informed the order was in. 7 weeks passed. I decided to give them a call. The rep said she didn't see anything in the computer about the order. She said she'll investigate and will call me back. So she calls me back and says they were ordered as I was told before and will come in by the end of the week. Huh? I told her to schedule someone to come and uninstall the blinds and refund my money. She said ok bye and hanged up. 3 weeks later I get a message to schedule the installation of the replacement blinds, as if nothing happened. VERY POOR CUSTOMER SERVICE. read more

I have to say, reading the reviews for this place really helped me out. I went in for a quote and the sales lady was helpful enough but when the quote was emailed to me later it included an additional cost for motorizing the blinds which I had been told in the store were free this month. When I questioned this I was told that it was on a different product. Seemed fishy to me, something like a bate and switch, so that's when I went to yelp to see what others thought. It seems others shared similar poor experiences. I obviously chose not to go with the order and am really surprised at how businesses choose to treat their customers. Just to be clear, this was to be a very expensive order with custom blinds so with that you'd think you'd get better service. Now, I'll concede it could have just been in honest mistake, but couple that with all of the other poor reviews and it's surprising they're still in business. It's funny, even some of the positive reviews for this place are quite negative. They're positive because the place fixed their screw up, but in the end, they still screwed up! read more

I'm also glad I found this review. For a company as large as Eddie Z's, I expect some bad reviews - even the best companies can falter sometimes. Based on the total number of reviews, I'm definitely passing on this. I was going to call them to install drapes in my home and Eddie Z's was my first choice based on their commercials. I'll move on to another company. read more

I purchased sheers from Eddie Z's in April of 2011. Their slogan is "If you don't like your purchase we will replace it free no questions asked." This was not my experience. I had ordered inverted pinch pleats. With my order I gave them a check for half the amount. When the drapes were installed I was told by the installer leave them banded together for 3 days. I gave the final payment to the installer. When we opened our $1100.00 drapes 3 days later they looked terrible. I requested to have a rep come to the home to view what a disaster these drapes were. It was agreed they didn't hang properly, the rep stated the fabric I chose should not have been offered with an inverted pleat; the rep suggested I order pinch pleats instead. I requested my money back but this was not an option. I agreed to pinch pleats. In the meantime they had my $1100.00 and I had temporary paper hanging in my windows. I didn't care for the pinch pleats. I had reps come into my home advising me there was nothing wrong with the drapes, stating they were beautiful to which I replied, "Then hang them in your home". Finally after 6 months of arguing about the final product not being what I ordered and having reps in and out of my home...I gave up. I have drapes I don't care for and am definitely not a happy customer. All of the reps I dealt with were courteous, however my experience was terrible. They didn't keep their end of the deal. They have my money. I will never do business with Eddie Z's again. read more

They do a great job taking your money. When your blinds arrive they want final payment before the install that you can conveniently pay online. OK. No problem. It's Eddie Zs, what could possibly happen? Well, I fulfilled all requirements: I went there, selected my blinds to (the tune of approx $14,000). I paid 50% down (fine) waited for blinds to be made and arrive (fine), had to have an electrician run power to my 14 foot high ceilings for the power blinds per Eddie Z's directions and paid for in addition by me (fine and done), blinds arrived and received excited call from salesman at Eddie Z's and how to pay online before installation (seemed funny but, like I said, it's Eddie Z's....so...OK, fine....done). Installer (who was awesome and an independent contractor hired by Eddie Z's...loved the guy, Les....awesome guy, experienced, knowledgeable, professional, clean....great guy) shows up. During the installation he informs me 3 different times about 3 different issues: (1) one of the power rods was made wrong with the power on the wrong side vs where I was told to have my electrician run the power, (2) I paid over $200 for an Iphone remote control device that wasn't shipped so I can't fully use my blinds until that arrives, (3) power box (or something like that) on my LARGEST window came out of the box broken. So, needless to say, I have to be inconvenienced to re-arrange my schedule (I own my own interior design business....OOPS Eddie Z's....betcha didn't see that one coming) so now I have to take MORE time away to be here for the fixes. When things go wrong in MY business, I make it right for my clients. Not only do I fix the problem, but I go further and throw in something like reduced costs on design fees, a credit of some sort that the homeowner and I consider a win-win, etc. Furthermore, I don't require final payment until everything is completed to my customer's satisfaction. I do this because I want repeat business. You know where I'm going with this....I called Eddie Z's (my sales guy). He basically said he couldn't do anything for me (I bet that tune would be different if I was still holding $6800 of the balance due) but try and fix the problem as soon as he could. Nothing for my frustration, time away from MY company to once again wait while this gets fixed one day soon in the future (date yet to be determined by Eddie Z's), I have blinds hanging up in my home that I can't close at night for privacy (nice!!). I said to do something....anything....like throw in a free remote for the blinds ($200 approx. but you know their cost is much lower, probably $100?)....nothing, zilch, nada, goose egg. I even told them I just purchased a 3000 SF vacation home in Michigan and I was going to buy from them....but they still said nope, no, not interested. So they lost that house for blinds (an easy $30,000 approx.) PLUS every customer of my interior design business will be advised to allow my company to purchase blinds from another source. After all, Eddie Z's isn't the only place one can get Hunter-Douglas. Nice work Eddie (if there is an Eddie). Yawn.....fix my blinds, go away, and we'll see who loses more in the long run. To anyone who reads this, run, don't walk, to another blinds supplier. Just sayin' read more

Eddie Z's did a great job of installing my room darkening blinds! George Green accurately measured my window frames to get the widest blinds possible to fit. He warned me that my window frames were uneven, and that the room darkening blinds might not fit perfectly, and unfortunately I did not heed the warning very well. I thought one side of one window's blinds wasn't wide enough, and that there could have been a an extra quarter inch of blinds to block out more light, so I asked them to make me another set of blinds that were a quarter in inch wider. Sure enough, when they made them, the valence was too wide to fit at the top of the window frame. So there may have been a quarter inch more room where the blinds were, but there was not that much space at the top to fit the valence. I felt so bad for making them do it, but was impressed that they did so. They were right and I was wrong. I would highly recommend Eddie Z's for going above and beyond the call. read more

As another reviewer said, I wish I had looked at Yelp before ordering blinds. I ordered solar shades--$2300 or so--and they were broken within a week, wouldn't roll up. I just left the shades down. Calling about getting the shades fixed fell to the bottom of my list of things to do, and finally when I called, it had been past 90 days. They sent someone out--a service call that I paid $35 for...arguing them down because they wanted me to pay $65. The shades immediately broke again--another service call that I paid for (even though we were told the service call would be free this time, when the installer arrived, he asked for $65 some in cash, which we gave him, though Eddie Zs said they said they have no record of that payment--maybe the guy pocketed it?). Within a week, the shades broke again--would not roll up. Again, we waited forever to call, shades being at the bottom of our priority list. When we finally called, we were told that for $65 someone would come out AGAIN. I said this would have been the third time we would have paid for someone to fix their flawed product. Too bad. Want them fixed? Pay the $65 dollars. I told the customer service rep that in addition to the shades not rolling up, they haven't held up well. They are fraying around the edges, wrinkled. Let me say we are NOT hard on our furniture. We tend to keep our stuff a long time--and in good condition. The rep said we could have them fixed but we (surprise) would be charged--starting at $40+ dollars a shade. We have 7 shades. I told the sales rep that I would send the manager pictures of the blinds. They look so unbelievably sad. I realize that to some people $2500 is pocket change. To me, it's two years of Starbucks. As I write this, my man is on a very tall ladder, fixing the shades himself. Maybe we should get into the solar shade business...seems like a good way to make an extra $65 every week or so. One more thing to mention. When I bought the shades I said I wanted shades that blocked out a lot of light and glare. The sales person sold me ones with "98 percent" coverage. I was psyched about my future cave-like existence. When they were installed and were rolled down, it was bright as day. In solar shade speak, 98 percent means 98 percent of GLARE, not 98 percent of light. Silly me. Well, whatever. Seeing that they don't roll up or down anyway, it wouldn't have mattered if they were made out Seran Wrap and silver pantyhose. I'll give two stars because in the two minutes before they turned into a big wrinked mess, they looked really nice. read more

We needed window treatments for Living Room and Bedroom. At first we did the bedroom windows with the other company that is located in Chicago. The end result turned out OK but the process was horrible. So we decided to look around for Living Room window treatments somewhere else and picked Eddie Zs. That was great choice and wonderful experience from the beginning while looking around in the showroom to the installation and final product. It is not cheap window treatments (we got Hunter Douglas Luminettes) but if you are spending hard earned money you really want it to be perfect and painless. Our designer was Beverly. Ask for her. She has an eye for the color. I was not sure about the color till I saw the final product hanging on the window and I had to admit that she was right. Our installer was everything you wish for from the contractor. He came in and did his job and left. No mess and no problems. It was fast, very clean and pain free. We are very happy with Eddie Zs. I wish we picked them from the beginning. read more

I ordered blinds for my floor to ceiling windows and door for my brand new apartment. The decorator was very nice and the installer was great. However, the quality of the blinds have been horrible and i did not buy cheap blinds. After settling for one month, two large sections of the blinds started to hang uneven and were crooked. I called and the installer came out and suggested he order new blinds. The new blinds arrived and were installed, but with very short pulls. So, the blinds were difficult to raise due to the short pulls and causing the mechanism to break. The installer had to come out again and install new pulls. Another section of the blinds stopped working and i had take them into the store myself and Eddie Z's had to send back to the manufacturer for repair. The installer came out again to install the repaired piece and forgot the pull toggle. The pull toggle was then mailed to me four weeks later. So finally, the fourth out of four blind sections has now stopped working. I again have to take the section to the store to see what is wrong and to be repaired. I am so frustrated with everything and these blinds have been the worst home improvement purchase i have ever made. read more

takes a long time to receive order. i don't know if they really know what they are doing. pro is that they are good priced. con is that it takes a long time. read more

I can't believe I am already writing a review and we have not even received our shutters yet but my frustration has gotten the best of me. My husband and I just restored a 100 year old home and the last piece of the puzzle was having inside shutters custom made and installed. We called for a free in home estimate and the lady came out on 2/7/2015 to provide the estimate. Besides the fact that she smelled of cigarette smoke she was very pleasant and seemed like she knew what she was doing. We had initially decided to go with Graber shutters from Lowes but Eddie Z's was able to match Lowes price and offered a comparable shutter (so we think and we were told). Mind you the sales lady had a Graber sample with her but not a sample of the comparable shutter but she has assured us the shutters we were going to order where just as good. So.... we paid half up front and were told the shutters COULD take up to 6-8 weeks. This is understood considering they are custom made. About a week after we ordered the shutters I received a voicemail indicating the order is in process and we should receive a call in a few weeks for installation. They estimated the shutters would be in on 3/24/15. After not hearing anything the week of 3/24/15 I decided to contact their customer service. I was told by customer service that they were still showing that the shutters have been shipped and should be arriving that week but that she would look into it and call me back. I didn't receive a call back the next day so I called again and spoke with another customer service person who basically stated that he didn't know what was going on. The next day I received a return call from the lady I spoke with two days before stating that she was just made aware that there was a port strike in California and the shutters aren't going to be shipped for another month which brings us to 4/24/15. Following this conversation I requested to speak to a manager because we now have to push our move date back another month or longer and requested cancellation of the order or at least some compensation for the inconvenience as we are personally out more money because of having to push back our move date. I was obviously told that the order can't be cancelled because they are custom and they have already been made and shipped. But wait....I thought they haven't been shipped yet? Oh no, I was told "they have been shipped they just can't off load them in port". When asked about compensation for the inconvenience I was told in a politically correct way "no that's not going to happen". I understand that they can't do anything about the shipping strike but if we were told initially that the shutters were being made in China we would have NOT placed the order to begin with. I do take some blame for not specifically asking the sales lady where their products are made but I guess there is a reason why she is in sales and chooses not to disclose certain information about their products. I spoke with them again today and was told that the shutters are still in port and the computer system still shows delivery to their facility on 4/24 but it could be a little longer as they are still on the ship in California. I continued to verbalize my frustration and felt bad that I was taking it out on the young lady on the other end of the line but this is just getting ridiculous. Here's hoping I will be able to improve my rating if and when we ever do get our shutters. read more

Honestly....I would try another place. I had just purchased a new condo with no window treatments and gutted it so was at a point when I was overwhelmed with decisions and went with a flyer in the mail for half off on Eddie z's and they would send a designer. The actual design call was fine and the blinds arrived and were installed without a problem....the drapes for the master bedroom were suppose to be about 2 weeks behind. No call...then I am constantly calling to try to get an update (and try to even get through to a person) and finally after about 3 weeks was informed that the material came in flawed and they had to re-order (no call to keep me posted on progress).....the second material was also flawed and at that point they offered a 25% off and a substitute material. When the installer showed up nearly 3 months after the initial ordering they didn't have the bill right (they had not taken the discount off)....the customer service and disorganized billing is enough that I would recommend looking at other options. read more

DO NOT SHOP HERE. This is the most ridiculous company I have ever dealt with. Like another poster, the consultant I got didn't even know what products were available and told me what I wanted wasn't made. I found out after the order she was wrong. The blinds showed up with one the wrong size. So far it has been 2 months and I have called them and either left voice mails, messages with the secretary, or with the manager of customer service directly (what a joke--who gives these titles?) and not once out of over 15 calls have they ever called me back. They say they 'have to check with the vendor' and will call back but have never once got back to me. I called the corporate office in IL who said they didn't handle MI stores so sent me back to the manager there. I am now in the process of doing a charge back with my credit card company to get my money back. I went with them because of the name, but I guess they must have bought the old company out because these guys will not be in business for long with this type of service. What a joke. read more