More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

We first starting taking our cars to Monte with Canyon Automotive in 2012 - our original review of…read morehis business remains accurate and he has continued to provide us with honest advice and the highest quality service on our vehicles. It's rare to find this level of reputable customer care from any type of business and we certainly trust Monte to take care of our cars and our pocketbooks with equal consideration. If you need to find an Auto Repair professional who you can trust, we absolutely recommend going to Monte at Canyon Automotive. HIGHLY RECOMMENDED.

Monte was friendly and honest concerning my repair. I was passing through when my vehicle died. He…read moreprovided an honest and fair appraisal of the work needed and the cost to do so.

10/10 HIGHLY RECOMMEND If you are in need of an auto body…read moreshop look no further. The quality of work and care they took on my jeep has been the absolute best. 10/10 Customer service. Amazing honest family run business! Will be referring all my friends and family to them. Thankyou for making my jeep look brand new!!

A+++ Service at Austin Body Works in Kyle!…read moreI brought my Lexus in after it was hit by a deer, and from the very first phone call, Carey and Ryan were incredibly kind, professional, and helpful. They kept me updated throughout the entire repair process with regular email updates (which | really appreciated), and everything ran like clockwork. Not only are they super organized, but they also got my car back to me in record time- and the body work is flawless. My Lexus looks brand new again. It's rare to find a business that runs this smoothly and treats their customers so well. Carey and Ryan truly set the bar high, and it was honestly refreshing to experience such great service from start to finish. I highly recommend Austin Body Works to anyone needing quality repairs and outstanding customer care. They're a shining example of how every business should be run.

Highly recommend!! Super responsive, customer service is on point, pricing is extremely fair, and…read morethey're the most honest mechanics I've ever come by. Will be coming back for any and all auto services in the future!

I used Morgan's automotive again. I would give them 6 stars if I could. I have found a mechanic…read morethat I can trust. They are very thorough, quick, and do a great job explaining every step.

I highly recommend U First Auto Body off 290. I took my X3 in for body and collision repair. Rod…read morewas particularly helpful in promptly getting me an estimate and then working with the insurance company to adjust theirs to fully cover the cost of repair (excluding deductible). The shop meticulously worked to get my SUV repaired to where it looks brand new! Since U First Auto Body off 290 did such a great job the first time, I took my 330i in for body repair to the hood. U First did a fantastic paint job as you can see from the before and after!

These guys are friendly, very professional, and have excellent pricing. I took my BMW M760 here for…read morea door ding that needed to be repainted. It was a special paint that took three different layers and although they were very confident they would be able to do a great job, they did still tell me that there is a slight possibility that it wouldn't be a perfect match due to the complexity of the paint type. When I picked up my car, you couldn't tell there was a repair and the repair has held up incredibly. I highly recommend this autobody shop to anyone nearby and if you don't live close, I would say it's definitely worth the drive. They communicated very well and were on time with their estimate.

I have had the misfortune of having to use their services twice. And of course when I say…read moremisfortune it's only because to need their business is to be in a car wreck. My truck has been hit 4 times, the first 2 I went to places that the other insurance sent me to did not do well, one even made my truck worse.When I went to Texas auto refinishing they did a fantastic job and even fixed the problem that the last place had made worse. From the moment I went in until the time I left, I was well taken care of. The ladies in the office were very kind and professional. Greg was the one who I had the most contact with and he was always willing to explain exactly what was going on and he dealt with the insurance and made sure that everything was fixed and done correctly. If you do find yourself in an accident, this is the place that I would recommend. I hope you never need them, but if you do, they were able to restore my truck to my satisfaction and I'm pretty sure they will do they same for you.

I was so happy because they fixed the scrape on my Honda Pilot at this wonderful business. The…read moreperson who prepared the estimate was very kind. They helped me so much because they fixed the scrape while I was on a trip out of town and I did not have to rent a car. All in all, they were very kind and the work was superb. I really appreciate all of the people I dealt with.

We will never take our car anywhere else. Helpful and honest. We took an old corolla in and he did…read moresooo much work on it but didn't charge because he took the time to find some cracks in block. Just took our new (to us) corolla for an inspection. Didn't try to upsell us anything. Said the car was perfect Not many family run businesses like this one anymore Thank you for making a tough time easy...and thanks James and Blue!

HONEST, INTEGRITY, QUALITY all of the the above from this shop!!! If I could give this shop 10…read morestars I would, we came from a horrible experience at Lambs Automotive in Buda to this shop. They are reliable and saved me from a 12,000.00 unnecessary repair the other shop had quoted me. Ask for Lucas Collier, he's your man if you are looking for a truly genuine repair man. We can't THANKYOU enough and will be sending all our business your way and sharing your shop with everyone. Please read below (if you have time but I highly recommend you take the time to read) what I had to post as a review on the other shop because this is why we love Champion. The whole staff there is wonderful. Thankyou Lucas, Blue and team again!! Below is the review I had to post on Lambs Automotive in Buda and you can read for yourself why we love Champion Auto in San Marcos ... Lambs Auto Repair Review *WARNING* First time bringing my car in here since it changed from McSpaddens to Lambs in Buda and wow I am SUPER disappointed. I brought my car in due to a gas smell it was giving- and for them to do a diagnostic test to see what may be the issue. Mind you my car has never over heated or my check engine light was never on. They called me after running a couple tests saying I had two options because they believed I had a broken head gasket. They said I needed a brand new motor For 12,000.00 or they were going to need to replace head gasket and surrounding parts for around 6,5000.00. I know nothing about cars so I call my husband in a panic. Thank God for my husband knowing things about cars. It just didn't seem possible my car needed all that work. So we took it from Lambs and found another shop recommended by some friends. Champion Auto Repair in San Marcos. HIGHLY RECOMMEND taking your car there instead. They are honest, experienced and do quality work. Ask for Lucas Collier, was so impressed with him. They ran all the tests and found NO broken head gasket! Turns out my jeep just needed a little tune up ( new spark plus etc) and more importantly IF my head gaskets needed replacing ,as Lambs had said, this new shop quoted us 2800.00 for the EXACT same repair. Doing research we found Lambs was BEYONd over charging us and charging us for repairs that weren't even needed!! feel pretty taken advantage of, and would still be trying to figure out a way to take a loan out to be able to pay for a repair at Lambs that was never even needed. Definitely won't be trusting this shop. Lesson learned 1. Always do research on cost of parts and 2. Always get a second opinion. *Also noticed that all the five star reviews are actually from the previous ownership which was McSpaddens. So do your research!! (512) 938-1122

Arthur Duncan did a fantastic job describing the estimated cost and Steve the owner, was amazing…read more You all should check out their services and quality in workmanship,

Horrible communication, went in to have a pig tail rewired on my radiator fans and their know it…read moreall mechanic decided to change the wiring and add in stuff that wasn't needed and now the fans burned out within a day of his rewiring. The wiring looks horrible as well. They wouldn't tell me what my cost were at during the work and my original quote of 2600 ballooned to 7 grand from a Friday to a wed I knew the cost would be more but when I asked him where we were at he said he would call me at the end of the day to let me known then didn't hear from him for days till the cost had skyrocketed. Then to top it off they damaged my classic car and tried to deny it. Stay away from this shop at all cost.